Application & Network Performance

Management Tools

Baz Pereira Peter Gill

VitalSuite

Who are Wick Hill ?

• UK Distributor of Management, Access and Security Solutions

• Established in 1975• Based in Guildford in Surrey

CASE STUDY

The real World

Back Ground

• Large Financial Service Provider• Mission Critical Information

Needs• Legacy Applications• Widely Spread User Base

Perceived Problem

• Desktops Running Slowly at a Number of Remote Sites

• Poor Response Between Locations

• NETWORK PROBLEM

What the user perceives• E-mail isn’t working again

• I can’t get to the Internet again• The system isn’t working again• The system is incredibly slow again

• The system is hanging again• I can’t answer customer queries

because !!!!

Real World

• Network Manager Happy with status of Network

• Unable to Prove This to Non-Technical Managers

• Needed a Tool to Demonstrate Where Problems Really Are

• VITALSUITE

Application ManagementThe Delivery of Consistent, Reliable

and Available Application Performance

The only relevant measures for Business, Management and the User Community

Application Performance

Annoyance or Disruption

Accurate Recording is essential Application Availability

Individual and Corporate wide

Comprehensive data Resolution

Detect, Locate, Isolate and FIX !!

Proactively

Where to measure ?

Start at the End-User’s PC

End at the End-User’s PC

Measure each Action

Measure everything Sent

Measure everything Received

How to measure

Why the Desktop ?

Because the Desktop is where every network transaction begins and ends

Pentium Processing Power (Multi

Threading/Background Multi Tasking)

(The emergence of a universal client)

Windows OS, TCP/IP standardisation

Results and feedback immediately available to end-user and IT

Web / Internet / Intranet HTTP, HTTPS DNS, LDAP, FTP, NNTP Pointcast, RealAudio, Netshow

Mail POP3, SMTP, IMAP, ccmail MS Exchange

Database Oracle, Microsoft, Sybase,

Groupware Notes, Outlook, Win File/Print

Business Applications Oracle Financials , Peoplesoft,

BAAN, SAP R/3 Clarify, TN3270 Custom In-House - No Programming

Required

Global Application Visibility

How It Worked

• Agent Software Deployed to Desktops at Remote Offices

• Information Collected By VS Server

• Rapidly Identified Real Problem Was Under Spec PC at Remote Locations Unable to Run Large Database’s

Complexity and Number of Applications

Complexity of the Network Environment

Pressure to provide Fast, Accurate

Measures

NetworkNetworkClientClient ServerServer

The Real World Challenge !

VitalSuite BusinessPerformance

ApplicationPerformance

NetworkPerformance

VitalHelp and VitalAnalysis: Intelligent Data Gathering and Correlation

VitalAgent: Centrally managed, configured and deployed.Monitors each and every Business Transaction that you choose

VitalAnalysis:

An historical application performance reporting tool from the end-users perspective, and SLA comparisonVitalHelp:

Real-time alerts and desktop troubleshooting tools for quick problem identification and resolution

Streamlined User Interface Centrally configured by IT

Networked Application Support Extensible to new applications ARM-II compliant

Automatic SW updates Silent and user invoked

Proxy/firewall/E-commerce support

Strong remote access management tool

Powerful Monitoring Engine

Agent

VitalAnalysisApplication Performance Heat

Charts

• Aggregate and present networked application service levels– By individual application – By component:

client, network and server– Customisable SLAs

• “Heat Charts” – expose performance hot

spots

• Percentile reporting• Easy navigation via

browser • Report granularity

– Monthly, Weekly, daily, date range

VitalHelp:Real-time alerts and client

troubleshooting tools

Transforms reactive help desks into proactive service desks Empowers front-line staff to solve network and application problems in real time

VitalHelp: ConsoleSummary PaneSummary Pane

Displays which areas users are experiencing the most problemsDisplays which areas users are experiencing the most problems

Summary PaneSummary PaneDisplays which areas users are experiencing the most problemsDisplays which areas users are experiencing the most problems

Events PaneEvents PaneList of real-time troubleshooting ticketsList of real-time troubleshooting tickets

Events PaneEvents PaneList of real-time troubleshooting ticketsList of real-time troubleshooting tickets

Groups PaneGroups PaneAutomatically groups problems by their categoryAutomatically groups problems by their category

Groups PaneGroups PaneAutomatically groups problems by their categoryAutomatically groups problems by their category

VitalHelp: Diagnostic Information for

Solving Problems

VitalHelp: Remote Client/Network

Diagnostics Remote diagnostics for

troubleshooting Remote access to desktop for

testing Remote diagnostics tools to

reduce isolation time Drill-down for history, details

Diagnostic Tests Phone Line / Modem Diagnostics Remote Ping / Mail echo Remote Packet Capture View Net.Medic Call & Health Logs Remote DNS Test Remote Winipcfg, Netstat Traceroute SNMP MIB2 Testing

VitalSuite 7.0 BTMSAligning IT and Business Metrics

Legacy AppsBespoke AppsOutlookInternet Explorer

Available throughputPacket LossRoundtrip timeCPU utilizationResponse Time

What IT monitors…

What business cares about…

Example Data

Workflow Workflow VisibilityVisibility

VitalSuite

• End unsubstantiated finger-pointing

• Leverage standards based platforms

• Increase quality communications

• Improve network and application performance

• Predict and cost-justify the correct upgrades

Questions

VitalSuite