application crisis avoidance six things you can do
TRANSCRIPT
Bill Alderson Executive Analyst & Founder
Lockheed Missiles & Space Company QA Technologist & Communications Engineer
Network General (Sniffer Analyzer)Mgr. Secure Systems & Volume Sales
Founded Pine Mountain Group, Inc. (PMG)Licensed Sniffer Training to Network GeneralCreated Certified NetAnalyst ® Program
Provided Critical Problem Resolution Services and Training to 75% of Fortune 100 Trained 50,000 technologists in 22 countries Certified 3,000 Certified Network Forensic Professionals
PMG sold to NetQoS (2005) NetQoS Technology Officer
NetQoS sold to CA Technologies (2009)
Founded Apalytics Corporation (2010)
Six Things You Can Do
Decision Support MetricsDelivers a collaborative, cross-silo system management capability capable of validating individual application capacity and identifying budget and resource allocation priorities.
• Requirements analysis to suit the metrics system to the application owners and their customer’s performance.
• Application data flow & dependencies• Test / Instrumentation points• Scalable while accommodating compartmentalization
• Expertly configure monitoring to validate dependencies and performance for each major application and user group:
• Mission critical applications• Exchange• Internet
• Repurpose unused Monitoring Tools to expert productive use • Recoup Monitoring Tool ROI• Enables Operations to deliver the most needed IT Services• Assesses quality of “user” performance experience• Integrates with Problem Management & Root Cause Diagnosis• Integrates with Architecture Ownership Documentation
Architecture Ownership Components1.) Rapid Network Rendering (RNR)2.) Client Brand Training & Certification
Ensures system documentation creation and maintenance program is an enduring capability that will survive personnel, budget, and management turnover
Routers/Switches, communications links, network segments, data centers, and application flow will be entered into a central CMDB database
Documentation spans multiple security zones and globally scalable
• Reverse-engineer and document current systems• Service enabling topology-mapping software• Create processes to accurately document the existing IT infrastructure • Up-to-date schematic diagrams empower all technologists• Customer “owns” their Technical Architecture despite changing contracts
Architecture Ownership Components1.) Rapid Network Rendering (RNR)2.) Customer Brand Training & Certification
Training indoctrinates every technologist in architectural specific implementations of technology to ensure all participants maintain systems consistently across all technical silos and locations.
Provides expert training in deep packet inspection and definitive problem identification curriculum based on end user’s real-world performance problems.
Provides expert training on existing underutilized monitoring tools operation to identify bottlenecks, diagnose problems and capacity plan.
Leverages the Rapid Network Rendering (RNR) and Critical Problem Resolution processes.
A branded “Client Branded Certification” promotes professional development, provides a common technical language and basis for advancement.
Problem/Change ManagementCritical Problem Resolution
• Problem Statement
• Reverse-Engineer System Documentation
• Micro- and Macro-Analysis
• Instrumentation
• Hypothesis
• Findings
• Recommendations
• Test
• Implementation
• Validation
• Reports
Emergency action service: features • Rapid-response remote assistance and• Immediate resource for onsite analysis. 1. Apply the instrumentation necessary to deliver a
definitive root-cause diagnosis, accompanied by incontrovertible forensic evidence.
2. Present recommendations.3. Assist your staff in the implementation of corrective
measures.4. Perform additional instrumentation to validate the
success of your newly configured environment; and 5. Provide a summation of the activities undertaken
during the engagement.
Application Development Optimization
Components
vPlatforms
Databases
Web
SAN
Cloud
Middleware
Load Balancers
Firewalls
Applying the CPR Methodology to the Application Development process….
• Early and iterative performance analysis • Embedded performance Analyst• IDs issues with Flow, Hardware, Network
Components, db Query and Code
Latency Analysis
Process Serialization Transmission Switch / Router Decision Queue
Highlights: Identify sub-system
Dependencies Macro- and micro-
level instrumentation
Root Cause Analysis
Iterative Optimization
Assist with iterative code rewrites
Business / Technology Integration
Instills into the operational culture a “Collaborative Design” mentality that will take into account the needs of disparate IT organizations and business Silos, enabling the development of an IT Master Plan that will enable client technologists to deliver results in alignment with their goals.
Collaborative Design:• System design executed with the interests if diverse operating groups in mind• Detailed, cross-silo schematic documentation is available to all budgetary /
operating groups• Standardize documentation granularity (level of detail) across business units• Change Control standardization
Master Plan Development:• Prerequisite for Collaborative Design • Facilitates management of cross-vendor solutions• Provides continuity-of care for your end-user community• Understanding the current environment allows Orgs to plan for the future
Cross-Silo Collaboration Model
Organizational Silos• Desktop• Network• Security• Platform• Application• Cloud & Mobile• Other locations
Technical Systemization©
Architecture Ownership Documentation Training & Certification
Decision Support Metrics Identify Performance Bottlenecks Pinpoint Resource Allocation
Business / Technology Integration Cross Silo Master Plan Cross Silo Optimization
Problem / Change Management Root Cause Analysis Change Drives Optimization
Application Development Optimization Early Dev Performance Analysis.
Things You Can Do
Apalytics is dedicated to Crisis Avoidance through the integration of best practices in our clients’ organizations.
Technical Services assist clients with existing problems. Assessment Services identify systemization risks and recommend mitigation strategies.Cornerstone Services obviate problems through the expert integration of Best Practices.
Bill [email protected]
Thank you for your participation in this month’s WebEx: Crisis Avoidance: Six Thing You Can Do.