application and development of technical communication 技术信息传播（ tc...

TC in Europe 欧洲 TC 介绍

Carsten Mende,Standardization Committee member, tekom

tekom 标准化委员会委员

Application and Development of Technical Communication技术信息传播（ TC ）的应用和发展

www.tekom.de

TC in Europe

Legal framework

Industry overview

Professional framework

Language dimension

Tool landscape

Resume

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Background 背景Legal frameworkIndustry overviewProfessional frameworkLanguage dimensionTool landscapeResume

法律体制产业综述从业人员架构语言文字方面工具图片概述

Free movement of goods in the inland market 内地市场上的商品自由流通

Consumer protection 消费者保护

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Background 背景

Legal frameworkIndustry overviewProfessional frameworkLanguage dimensionTool landscapeResume


Source: Ferlein, Harge,Technische Dokumentation für internationale Märkte, 2008

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European legislation 欧洲的法律


法律体制产业综述从业人员架构语言文字方面工具图片概述 Source: de.wikipedia.org

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European legislation 欧洲的法律



New Approach 新方法 Directives to be synchronized with

national law (e.g. Machinery Directive – adaption of 82079)

指令与国家法律同步（如机械指令——82079 版）

Main tasks: user-friendly documentation and product safety

主要任务：用户容易掌握使用的说明书和产品安全

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European standards 欧洲标准



Presumption of conformity:符合性认定According to the new Directive on Machinery (2006/42/EC) the producer can assume that his product meets the necessary requirements by following the harmonized standards.

根据新的机械指令（ 2006/42/EC ），生产者可以假设其产品按照协调的标准生产，满足必需的要求。

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Types of Industry in Germany德国的产业类型



More than 80,000 working in TC 80000 多人从事 TC 工作

More than 10,000 of them are service providers 其中 10000 多人是提供服务者

Due to the structure of the German industry the TC is mainly needed for industrial goods.

由于德国的产业结构特点， TC 主要用于工业商品

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Types of documentation 说明书的类型



Service manual 服务手册 UI description 用户界面描述 Commissioning instruction 调试说明 Maintenance manual 维护手册 Installation instruction 安装说明 Online help 在线帮助 Training data and information 培训资料和信息 Parts catalog 零件目录 Machine documentation 机器说明书 Sales documents 销售文件

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Product life cycle 产品寿命周期



TC shall cover the whole life cycle:TC 应覆盖产品的整个寿命周期

Installation 安装Operation 操作Maintenance 维护Troubleshooting 处理故障Decommission 退出使用

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Best practice 最优方法



Winner of the award „tekom-Dokupreis“

2010

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Professional framework 产业人员架构



Three tasks: 三项任务 Warranty, i.e. the TC should enable the user to use

the product 保证书，如 TC 应使用户能使用该产品

Product liablity, i.e. the user shall be protected from any harm 产品责任，如用户应受到保护而避免任何伤害

Market survelliance, i.d. the producer shall watch constantly the product, also after the introduction 市场监督，即生产者应密切留意该产品

You need specially trained technical editors您需要受过专门训练的技术编辑

Language dimension

Every TC shall be delivered in the official language of the target country. You also have to pay special attention to writing (and translating) TC. In the EU there are 23 official languages.

BUL , CZE , DAN , DUT , ENG , EST , FIN , FRE , GER , GLE , GRE , HUN , ITA , LAV , LIT , MLT , POL , POR , RUM , SLO , SLV , SPA , SWE

Legal framework

Industry overview


Language dimension

Tool landscape

Resume

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Tool landscape 工具图片



CMS

CAT

PMT

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Resume 概述



The ongoing synchronisation of national law and supranational legislation leads to a common European standard,keeping in mind the protection of consumers,the product safetyand this applies to all 23 languages!

国家法律和超国家立法的同步进行得到了一个共同的欧洲标准，请记住：保护消费者，产品的安全性，这适用于所有 23 种语言！

Legal Framework

Industry overview


Language dimension

Tool landscape

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