Appliance Competition Heats Up and Gets Cooking as Six Different Brands Win J.D. Power Awards LG, Bosch Rank Highest in Customer Satisfaction in Multiple Segments COSTA MESA, Calif.: 25 July 2018 — Across 11 categories of kitchen and laundry appliances, six different brands enjoy being highest-ranked, which is a testament to the competitive environment found in the J.D. Power 2018 Kitchen Appliance Satisfaction StudySM and the J.D. Power 2018 Laundry Appliance Satisfaction Study,SM both released today. According to the Home Improvement Research Institute (HIRI), the consumer market for major household appliances is expected to reach $23.5 billion in 2018 and $27.0 billion by 2022. “The fact that there are six different well-recognized brands stepping into the spotlight shows how competitive the appliance market has become and how a manufacturer can be successful when focusing on the right set of products,” said Christina Cooley, Director, Home Improvement and Technology Practice. The Laundry Appliance Satisfaction Study and the Kitchen Appliance Satisfaction Study, now in their 13th and 14th years, respectively, measure customer satisfaction in 11 segments of major home appliances: clothes washers (front-load washers and top-load washers are measured separately); clothes dryers; dishwashers; cooking appliances (cooktops, freestanding ranges and wall ovens are measured separately); over-the-range microwaves; and refrigerators (French door refrigerators, side-by-side refrigerators and top-mount freezer refrigerators are measured separately). Kitchen Appliance Satisfaction Study Side-by-Side Refrigerators LG (870) ranks highest in customer satisfaction with side-by-side refrigerators and performs particularly well in four factors: ease of use; features; performance and reliability; and styling/appearance. LG is followed in the rankings by Kenmore Elite (860). Kenmore Elite performs particularly well in price. French Door Refrigerators Kenmore (883) ranks highest in customer satisfaction with French door refrigerators, performing particularly well in four factors: ease of use; features; performance and reliability; and price. Frigidaire Gallery (873) follows in the rankings and performs particularly well in styling and appearance. Top-Mount Freezer Refrigerators LG (846) ranks highest in customer satisfaction with top-mount freezer refrigerators for a 2nd consecutive year and performs particularly well in five factors: ease of use; features; performance and reliability; price; and styling and appearance. Following LG in the rankings is Maytag (819). Dishwashers

Maytag (866) ranks highest in customer satisfaction with dishwashers and performs particularly well in two factors: ease of use and styling/appearance. Samsung (864) follows in the rankings and performs particularly well in features and price. Freestanding Ranges LG (878) ranks highest in customer satisfaction with freestanding ranges for the 2nd consecutive year and performs particularly well in four factors: ease of use; features; performance and reliability; and warranty Following LG in the rankings is Samsung (868). Cooktops Bosch (871) ranks highest in customer satisfaction with cooktops for a fourth consecutive year and performs particularly well in four factors: ease of use; feature; performance and reliability; and styling and appearance. Following Bosch in the rankings is Jenn-Air and KitchenAid (859 each). Wall Ovens Bosch (868) ranks highest in customer satisfaction with wall ovens for the 2nd consecutive year and performs particularly well in four factors: features; performance and reliability; styling and appearance; and warranty. Kenmore (867) follows in the rankings and performs particularly well in ease of use; performance and reliability; and price. Over-the-Range Microwaves Bosch (866) ranks highest in customer satisfaction with over-the-range microwaves. Bosch performs particularly well in five factors: ease of use; features; performance and reliability; styling and appearance; and warranty. Following Bosch in the rankings is KitchenAid (854). Laundry Appliance Satisfaction Study Top-Load Washers LG (872) ranks highest in customer satisfaction with top-load washers for the 2nd consecutive year, performing particularly well in five factors: ease of use; features; performance and reliability; price; and warranty. LG is followed in the rankings by Samsung (862). Front-Load Washers Samsung (865) ranks highest in customer satisfaction with front-load washers, performing particularly well in four factors: ease of use; features; styling and appearance; and price. Samsung is followed in the rankings by Electrolux (861). Clothes Dryers Kenmore Elite (875) ranks highest in customer satisfaction with clothes dryers, performing particularly well in features; price; styling and appearance; and warranty. Following Kenmore Elite in the rankings is Electrolux (868). The 2018 Laundry Appliance Satisfaction Study is based on more than 8,629 evaluations from customers who purchased clothes washers and/or clothes dryers during the past 12 months. The study was fielded in March through April 2018. The 2018 Kitchen Appliance Satisfaction Study is based on 2,896 evaluations from customers who purchased dishwashers; 4,779 evaluations from customers who purchased cooking appliances; 2,842 evaluations from customers who purchased over-the-range microwaves; and 7,698 evaluations from

customers who purchased refrigerators during the past 12 months. The study was fielded in March through April 2018. For more information about the J.D. Power Appliance Retailer Satisfaction Study, visit http://www.jdpower.com/business/resource/us-home-improvement-retailer-satisfaction-study. See the online press release at http://www.jdpower.com/business/pr-id/2018116. J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power is headquartered in Costa Mesa, Calif., and has offices serving North/South America, Asia Pacific and Europe. J.D. Power is a portfolio company of XIO Group, a global alternative investments and private equity firm headquartered in London, and is led by its four founders: Athene Li, Joseph Pacini, Murphy Qiao and Carsten Geyer. Media Relations Contacts Geno Effler; Costa Mesa, Calif.; 714-621-6224; media.relations@jdpa.com John Roderick; St. James, N.Y.; 631-584-2200; john@jroderick.com About J.D. Power and Advertising/Promotional Rules www.jdpower.com/business/about-us/press-release-info

# # # Note: Eleven charts follow.

866

864

862

856

848

847

842

840

832

827

824

818

797

770 790 810 830 850 870

Maytag

Samsung

Bosch

KitchenAid

LG

Kenmore Elite

Dishwashers Average

Kenmore

Frigidaire Gallery

Whirlpool

GE Appliances

Amana

Frigidaire

J.D. Power2018 Kitchen Appliance Satisfaction StudySM

(Based on a 1,000-point scale)

JDPower.comPower Circle RatingsTM

for consumers:

Among the bestBetter than mostAbout averageThe rest

Power Circle Ratings Legend

Source: J.D. Power 2018 Kitchen Appliance Satisfaction StudySM

Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in th is release or J.D. Power survey results without the express prior written consent of J.D. Power.

Overall Customer Satisfaction Index RankingDishwashers Segment

878

868

864

863

860

858

856

854

853

847

846

844

834

780 800 820 840 860 880

LG

Samsung

Bosch

KitchenAid

Kenmore Elite

Maytag

Freestanding Ranges Average

Frigidaire

Kenmore

Whirlpool

Frigidaire Gallery

GE Appliances

Amana

J.D. Power2018 Kitchen Appliance Satisfaction StudySM

(Based on a 1,000-point scale)

JDPower.comPower Circle RatingsTM

for consumers:

Among the bestBetter than mostAbout averageThe rest

Power Circle Ratings Legend

Source: J.D. Power 2018 Kitchen Appliance Satisfaction StudySM

Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in th is release or J.D. Power survey results without the express prior written consent of J.D. Power.

Overall Customer Satisfaction Index RankingFreestanding Ranges Segment

871

859

859

855

850

840

827

823

775 795 815 835 855 875

Bosch

Jenn-Air

KitchenAid

Kenmore

Cooktops Average

GE Appliances

Whirlpool

Frigidaire

J.D. Power2018 Kitchen Appliance Satisfaction StudySM

(Based on a 1,000-point scale)

JDPower.comPower Circle RatingsTM

for consumers:

Among the bestBetter than mostAbout averageThe rest

Power Circle Ratings Legend

Source: J.D. Power 2018 Kitchen Appliance Satisfaction StudySM

Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in th is release or J.D. Power survey results without the express prior written consent of J.D. Power.

Overall Customer Satisfaction Index RankingCooktops Segment

868

867

856

855

853

847

843

770 790 810 830 850 870

Bosch

Kenmore

GE Appliances

Wall Ovens Average

Frigidaire

Whirlpool

KitchenAid

J.D. Power2018 Kitchen Appliance Satisfaction StudySM

(Based on a 1,000-point scale)

JDPower.comPower Circle RatingsTM

for consumers:

Among the bestBetter than mostAbout averageThe rest

Power Circle Ratings Legend

Source: J.D. Power 2018 Kitchen Appliance Satisfaction StudySM

Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in th is release or J.D. Power survey results without the express prior written consent of J.D. Power.

Overall Customer Satisfaction Index RankingWall Ovens Segment

866

854

849

848

847

840

840

838

835

830

828

815

770 790 810 830 850 870

Bosch

KitchenAid

Whirlpool

LG

Amana

Samsung

Over-the-RangeMicrowaves Average

Maytag

Frigidaire

GE Appliances

Kenmore

Frigidaire Gallery

J.D. Power2018 Kitchen Appliance Satisfaction StudySM

(Based on a 1,000-point scale)

JDPower.comPower Circle RatingsTM

for consumers:

Among the bestBetter than mostAbout averageThe rest

Power Circle Ratings Legend

Source: J.D. Power 2018 Kitchen Appliance Satisfaction StudySM

Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in th is release or J.D. Power survey results without the express prior written consent of J.D. Power.

Overall Customer Satisfaction Index RankingOver-the-Range Microwaves Segment

870

860

850

848

846

845

842

841

840

838

836

835

775 795 815 835 855 875

LG

Kenmore Elite

Samsung

KitchenAid

Amana

Side-by-SideRefrigerators Average

Kenmore

Frigidaire

Frigidaire Gallery

GE Appliances

Whirlpool

Maytag

J.D. Power2018 Kitchen Appliance Satisfaction StudySM

(Based on a 1,000-point scale)

JDPower.comPower Circle RatingsTM

for consumers:

Among the bestBetter than mostAbout averageThe rest

Power Circle Ratings Legend

Source: J.D. Power 2018 Kitchen Appliance Satisfaction StudySM

Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in th is release or J.D. Power survey results without the express prior written consent of J.D. Power.

Overall Customer Satisfaction Index RankingSide-by-Side Refrigerators Segment

883

873

872

872

871

866

866

858

851

845

845

790 810 830 850 870 890

Kenmore

Frigidaire Gallery

LG

Samsung

Kenmore Elite

Maytag

French DoorRefrigerators Average

KitchenAid

Whirlpool

Bosch

GE Appliances

J.D. Power2018 Kitchen Appliance Satisfaction StudySM

(Based on a 1,000-point scale)

JDPower.comPower Circle RatingsTM

for consumers:

Among the bestBetter than mostAbout averageThe rest

Power Circle Ratings Legend

Source: J.D. Power 2018 Kitchen Appliance Satisfaction StudySM

Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in th is release or J.D. Power survey results without the express prior written consent of J.D. Power.

Overall Customer Satisfaction Index RankingFrench Door Refrigerators Segment

846

819

804

799

794

792

782

750 770 790 810 830 850

LG

Maytag

Kenmore

Top-Mount FreezerRefrigerators Average

Frigidaire

Whirlpool

GE Appliances

J.D. Power2018 Kitchen Appliance Satisfaction StudySM

(Based on a 1,000-point scale)

JDPower.comPower Circle RatingsTM

for consumers:

Among the bestBetter than mostAbout averageThe rest

Power Circle Ratings Legend

Source: J.D. Power 2018 Kitchen Appliance Satisfaction StudySM

Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in th is release or J.D. Power survey results without the express prior written consent of J.D. Power.

Overall Customer Satisfaction Index RankingTop-Mount Freezer Refrigerators Segment

865

861

859

859

856

848

846

841

838

750 770 790 810 830 850 870

Samsung

Electrolux

LG

Maytag

Front-Load Washers Average

Whirlpool

GE Appliances

Kenmore

Kenmore Elite

J.D. Power2018 Laundry Appliance Satisfaction StudySM

Overall Customer Satisfaction Index RankingFront-Load Washers Segment

(Based on a 1,000-point scale)

JDPower.comPower Circle RatingsTM

for consumers:

Among the bestBetter than mostAbout averageThe rest

Power Circle Ratings Legend

Source: J.D. Power 2018 Laundry Appliance Satisfaction StudySM

Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in th is release or J.D. Power survey results without the express prior written consent of J.D. Power.

872

862

858

842

841

834

834

825

815

803

750 770 790 810 830 850 870

LG

Samsung

Kenmore Elite

Maytag

Top-Load Washers Average

Kenmore

Whirlpool

GE Appliances

Amana

Frigidaire

J.D. Power2018 Laundry Appliance Satisfaction StudySM

Overall Customer Satisfaction Index RankingTop-Load Washers Segment

(Based on a 1,000-point scale)

JDPower.comPower Circle RatingsTM

for consumers:

Among the bestBetter than mostAbout averageThe rest

Power Circle Ratings Legend

Source: J.D. Power 2018 Laundry Appliance Satisfaction StudySM

Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in th is release or J.D. Power survey results without the express prior written consent of J.D. Power.

875

868

866

864

850

847

841

838

838

835

834

750 770 790 810 830 850 870

Kenmore Elite

Electrolux

Samsung

LG

Clothes Dryers Average

Maytag

Frigidaire

Kenmore

Whirlpool

GE Appliances

Amana

J.D. Power2018 Laundry Appliance Satisfaction StudySM

Overall Customer Satisfaction Index RankingClothes Dryers Segment

(Based on a 1,000-point scale)

JDPower.comPower Circle RatingsTM

for consumers:

Among the bestBetter than mostAbout averageThe rest

Power Circle Ratings Legend

Source: J.D. Power 2018 Laundry Appliance Satisfaction StudySM

Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in th is release or J.D. Power survey results without the express prior written consent of J.D. Power.