appleton powerpoint - crescendo interactive "practical planned giving conference"...
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This PowerPoint presentation was created by me, and given twice during the 2012 Crescendo Interactive "Practical Planned Giving Conference" in Orlando, Florida. You can read a write-up of my talk on WordPress: http://carolynmappleton.wordpress.com/posts/social-media-major-and-planned-giving-applications/.TRANSCRIPT
Carolyn M. Appleton, CFRE
For Crescendo Interactive, Inc.
September, 2012
SOCIAL MEDIA: M A J O R & P L A N N E D G I V I N G A P P L I C A T I O N S
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S
“Every once in a while, a person will do
something obvious and direct that is no more
than it appears to be.
I think they do it to throw you off.”
~ Steven Brust
American science fiction author
Personal Experience
Asked to join Facebook in 2008 by a major gift donor, whose family had awarded
several of my nonprofit projects more than $1 million (combined).
I was reticent, didn’t think I had time to learn it, and didn’t see its value.
I reconsidered given the stature of that donor (and their family) to me and my
nonprofit projects.
I’ve since discovered many major gift donors ~ individuals, families, foundations
and agencies ~ are active on social media.
I seek to educate, inform and support them all.
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S
Key Facts and Conference Messages
More people of all ages are online.
Social media is no longer used primarily by young people.
More people 40+ are online, the number is growing & this is a target planned
giving audience.
Your organization should have social media metrics in place.
Measure online responses to everything & evaluate your data.
Alter your communications strategies accordingly.
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S
“Numbers don’t matter.
What’s important is that you understand
your audience, know what they want,
and give it to them.”
~ Peter Shankman
Vice President, Vocus
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S
“Use the Force, Luke.”
~ Obi-Wan Kenobi
“Star Wars”
What’s Wrong with Planned Giving Websites?
~ State Farm Insurance
They are too complicated.
They have too many words.
They use legalese that most people don’t understand.
They don’t easily offer downloadable information or a way to
sign-up for a newsletter.
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S
What’s Wrong with
Planned Giving Websites?
They don’t focus on the
nonprofit’s mission.
They don’t say how their money will be spent.
They don’t share bequest language easily.
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S
What’s Wrong with Planned Giving Websites?
They don’t say who is leading the charge at
the nonprofit, and what his or her
strategic plan will be going forward.
They don’t emphasize the history and
longevity of the organization.
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S
“The 7 Most Important Things
on Your Website” from Business
News Daily
Logo
Main navigation menu
Search box
Social networking links
Main image
Written content
Bottom of the website.
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S
“There is no such thing as the general public.”
~ Kivi Leroux Miller
The Nonprofit Marketing Guide, 2010
Kivi Leroux Miller
Focus on the basics first ~ your website and e-mail marketing.
Don’t fret about Facebook, Twitter, LinkedIn and other online
venues until you have your website and e-mail program well-in-
hand.
Don’t fear failure ~ don’t be too conservative.
Remember, people value honesty and transparency.
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S
Define Your Audiences: Who Do You
Want to Reach?
Donors and potential donors
Family members, advisors & friends
of donors (gatekeepers)
Professional advisors
People served by your nonprofit.
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S
Define Your Audiences: Who Do You Want to Reach?
What are the values and needs of each group?
What do they care about?
Develop communication and marketing
tactics that focus on those traits.
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S
“Keep it real, be transparent and own what you do
wrong. There is no better way to get an audience to
trust you than to be honest with them when you screw
up. Be honest and open, be the person who people think
you are.”
~ Peter Shankman
Vice President, Vocus
Fast Company ~ September 2012
“Unpleasant Truth No.1:
Engagement Can’t be Seen in Dollars.
Until Lady Gaga, Skittles had the record for most
likes and comments on a single Facebook post.
Did it boost sales? “Anybody who says they can track that is in a bubble.”
~ Michael Lebowitz, CEO of Big Spaceship (Skittles marketer)
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S
Checklist for Planned Giving Officers
~ Cynthia Wilson Krause ~
Baylor Health Care System Foundation ~ Dallas
Focus on becoming more of an educator and less of a
technician.
Focus on individuals who are truly motivated by charitable
intent, not just tax considerations.
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S
Checklist for Planned Giving Officers
Strengthen donor-recognition programs
to keep current donors.
Utilize market strategies that
incorporate your mission.
Strengthen your focus on philanthropy
and caring about future generations.
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S
Checklist for Planned Giving Officers
Create a strategy or process for educating your board and senior leadership
about the benefits of planned giving.
Determine what type of planned giving program best suits your organization
and adjust your strategic plan accordingly.
What Social Media Should You Use?
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S
What Social Media Should You Use?
What venues are you comfortable using?
Which venues are appropriate for your nonprofit’s mission,
image, and style of communicating?
Are there venues you aren’t using now, that you should learn?
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S
Considerations
Constantly evaluate which social media venues might be valuable
to your communications strategies ~ new ones are developed
fairly often (keep up with trends).
The most popular venues may not be a good fit. Don’t jump into
new social media venues without thinking them through and figuring
out how they might support your communications.
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S
What Social Media Should You Use?
Use multiple venues, interweave your posts to
provide variety and strengthen your case.
Curate content ~ think it through before posting
and routinely clean-up outdated information.
Respond to donor and prospect inquiries ASAP
and show you’re paying attention.
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S
How Do I Use Social Media?
My aim is to be helpful, interesting, competent, thoughtful, and
broad-reaching in terms of subject matter.
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S
WordPress Websites
(3)
Google+ and
YouTube
Tumblr
SlideShare
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S
1. WordPress (3) ~ “home base” websites with work experience, helpful
links, professional opinions, proposal resources, in-depth coverage.
2. Facebook ~ general, attractive presentation (a “friend” request page to keep
out undesired guests), links to articles, and entertainment ~ notification focus.
3. Twitter ~ helpful information also found on my other sites, notifications,
blog post promotions.
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S
4. Tumblr ~ personal and professional posts, strong visual focus, cross-linked
to all other venues.
5. LinkedIn ~ professional information and dialogues/posts with everyone
(some via group associations), no restrictions as to who links-up.
6. SlideShare ~ professional presentations for access by volunteers and donors.
7. Google+ and YouTube ~ for me, still in development, includes information
found on all the above.
Not currently used: Pinterest and Foursquare (Instagram ~ limited)
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S
Your Nonprofit Might Consider …
More than one Twitter account (i.e., one for
general information about your nonprofit’s
mission and ongoing work; another for special
events; and another for professional advisors).
More than one Facebook page (a formal
presence for your nonprofit and its mission
and activities, another for legacy donors and
their special activities).
Creating video (post them across channels).
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S
You Might Also …
Develop an attractive blog with regular posts by the
director and program staff about your nonprofit’s
accomplishments (cross-link them).
Include guest blog posts by trusted professional
advisors (cross-link them).
As appropriate, recognize donors online (but get
permission first).
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S
“Have you ever started a meeting without an agenda?
Driven your car with no destination?
How about gotten surgery before diagnosing a need?”
~ Brian Solis
http://www.briansolis.com/
Vision … mission … goal … strategy … action plan!
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S
Last But Not Least …
Let professionals ~ like Crescendo Interactive ~ handle
the “nuts-and-bolts” of planned giving ~ integrate this
with your website, e-mail, and social media.
Don’t fear social media, handle mistakes with grace, and
keep moving forward.
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S
Thank you!
Carolyn M. Appleton, CFRE
E-mail: [email protected]
Blog: http://carolynmappleton.wordpress.com/
SlideShare: http://www.slideshare.net/CAppleton/presentations
Fundraising Resources: http://fundraisingresources.wordpress.com/
Photographs in this presentation were provided by:
Carolyn M. Appleton (including one using the iPhone app, Aviary)
Baylor Health Care System Foundation
Fast Company
Microsoft Office Online
Noise to Signal
Ginger Rogers and Fred Astaire courtesy of, “One Dress a Day” blog
Peter Shankman
Brian Solis
Star Wars
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S
http://carolynmappleton.wordpress.com/
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S
Reading List
The following articles provide background support for this slide
presentation.
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S R E A D I N G L I S T
Carolyn M. Appleton, “Baby Boomers and Seniors are Embracing Social Media,”
WordPress blog (carolynmappleton.wordpress.com/posts/how-baby-boomers-are-embracing-digital-media/).
Boston College, “Giving Data Show Boomers Poised for Record Giving Capacity,”
February 7, 2012, AFP Reports and Research (afpnet.org).
Business News Daily, “The 7 Most Important Things On Your Website,” February 16,
2012 (http://www.businessnewsdaily.com/2046-web-design-data.html).
Campbell Rinker, as reported in Huffington Post Impact, “Online Giving Important to
Donors 60+” (http://www.huffingtonpost.com/2011/12/12/online-giving-important-t_n_1144435.html).
Jamie Carracher, Edelman Digital, “How Baby Boomers Are Embracing Digital
Media,” Mashable, April 6, 2011.
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S R E A D I N G L I S T
Constant Contact Blogs and Webinars (http://blogs.constantcontact.com/).
Erich Hamm, “Building Relationships with Professional Advisors,” Philanthropy Journal,
April 15, 2011.
Aidan Hijleh, “How to Appeal to Facebook’s Fastest Growing Demographic: Seniors,”
also includes Boomers, Allfacebook.com, October 4, 2011.
JustGiving (UK), “Older Donors and Online Giving,” August 6, 2012
(http://blog.justgiving.com/community/older-giving/).
Beth Kanter, “How to Avoid Getting ‘Content Fried,’” NTEN Change, August 15, 2012
(http://www.nten.org/blog/2012/08/15/tips-for-content-curators-from-beth-kanter-how-to-avoid-getting-content-
fried?utm_source=twitterfeed&utm_medium=twitter&utm_campaign=Feed%3A+nten+%28NTEN+Blog%29).
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S R E A D I N G L I S T
Cynthia Wilson Krause, “Checklist for Planned Giving Officers,” The NonProfit Times
(thenonprofittimes.com/article/detail/checklist-for-the-planned-giving-officers-2768).
Ian Lurie, “The Data-Driven Disadvantage,” IBM Smarter Commerce, September 7, 2012
(http://asmarterplanet.com/smarter-commerce/page/2).
MarketSmart Blog, “What’s wrong with the Words on Planned Giving Websites?” April 16,
2012 (State Farm: imarketsmart.com/blog/2012/04/whats-wrong-with-the-words-on-planned-giving-websites/).
Kivi Leroux Miller, The Nonprofit Marketing Guide (John Wiley & Sons, 2010).
National Philanthropic Trust, “2011 Donor-Advised Fund Report”
(nptrust.org/images/uploads/2011%20Donor-Advised-Fund-Report(1).pdf).
NTEN: Nonprofit Technology Network, CHANGE (e-journal on data), September, 2012:
http://www.nten.org/ntenchange.
NTEN: Nonprofit Technology Network, “The 2012 Nonprofit Social Networking
Benchmarks Report” (http://www.nten.org/research/the-2012-nonprofit-social-networking-benchmarks-report).
Dan Pallotta, “Data Isn’t All It’s Cracked Up to Be,” Dan Pallotta (Tumblr), August 22, 2012
(http://www.danpallotta.com/post/29962726738/data-isnt-all-its-cracked-up-to-be).
Salvation Army of Southern New England, Connecticut and Rhode Island, YouTube
Channel, “The Givers” (http://youtu.be/PmaatG7lwhE).
Katherine E. Swank. J.D. and Lawrence C. Henze, J.D., “Data Bytes or Data Bites? Using
Data Efficiently for Planned-Giving Programs,” Advancing Philanthropy, July/August 2012
issue ~ one must be a paid member of AFP to access this article; if you aren’t a member, I
can fax a copy: [email protected] (http://www.afpnet.org/Publications/IssueDetail.cfm?itemnumber=11997).
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S R E A D I N G L I S T
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S R E A D I N G L I S T
Marla Tabaka, “Toss Out Your Social Media Metrics,” an interview with Peter
Shankman, Inc.com , May 7, 2012.
Hollis Thomases, Inc.com, “11 Reasons a 23-Year-Old Shouldn’t Run Your Social Media,”
August 10, 2012.
Baratunde Thurston, “The Social Media Road Map (Sorta),” Fast Company, September,
2012 , “Our surefire, can’t lose, 100% accurate guarantee: In this evolving marketplace, nothing is
predictable.”
Ross Toro, “America’s Baby Boomers are Retiring Early (Infographic), LiveScience, April
30, 2012 (www.livescience.com).
S O C I A L M E D I A : M A J O R A N D P L A N N E D
G I V I N G A P P L I C A T I O N S R E A D I N G L I S T
Mal Warwick, “Just the Facts on Legacy Giving,” The SOFII Foundation, UK (www.sofii.org/node/288).
Mal Warwick, “What an Effective Planned Giving Program Can Mean for Your
Organization,” (www.malwarwick.com ~ Learning Resources)
Kathryn Zickuhr and Aaron Smith, Pew Internet & American Life, “Digital Differences,” April
13, 2012 (http://pewinternet.org/Reports/2012/Digital-differences/Main-Report/Internet-adoption-over-time.aspx).
Slide presentation updated
September 17, 2012
All right reserved.