apple remote desktop administrator guide

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  • Apple Remote DesktopAdministrator GuideVersion 3.3

  • Apple Inc. K 2009 Apple Inc. All rights reserved.The owner or authorized user of a valid copy of Apple Remote Desktop software may reproduce this publication for the purpose of learning to use such software. No part of this publication may be reproduced or transmitted for commercial purposes, such as selling copies of this publication or for providing paid for support services.

    Every effort has been made to ensure that the information in this manual is accurate. Apple Inc. is not responsible for printing or clerical errors.

    Apple1 Infinite LoopCupertino, CA 95014408-996-1010www.apple.com

    The Apple logo is a trademark of Apple, Inc., registered in the U.S. and other countries. Use of the keyboard Apple logo (Option-Shift-K) for commercial purposes without the prior written consent of Apple may constitute trademark infringement and unfair competition in violation of federal and state laws.

    Apple, the Apple logo, AirPort, AirPort Extreme, AppleScript, AppleTalk, AppleWorks, Bonjour, FireWire, iCal, iSight, Keychain, Leopard, Mac, Macintosh, Mac OS, QuickTime, Safari, Tiger, and Xserve are trademarks of Apple, Inc., registered in the U.S. and other countries.

    Apple Remote Desktop and Finder are trademarks of Apple, Inc.

    Adobe and Acrobat are trademarks or registered trademarks of Adobe Systems Incorporated in the U.S. and/or other countries.

    Java and all Java-based trademarks and logos are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries.

    UNIX is a registered trademark of the Open Group.

    019-1501/2009-08-01

    http://www.apple.com

  • 11 Preface: About This Guide11 What Is Apple Remote Desktop?12 Using This Guide12 Remote Desktop Help12 Notation Conventions13 Where to Find More Information About Apple Remote Desktop

    15 Chapter 1: Using Apple Remote Desktop15 Administering Computers17 Deploying Software20 Taking Inventory23 Housekeeping25 Supporting Users25 Providing Help Desk Support27 Interacting with Students28 Finding More Information

    30 Chapter 2: Getting to Know Remote Desktop30 Remote Desktop Human Interface Guide30 Remote Desktop Main Window32 Task Dialogs33 Control and Observe Window35 Multiple-Client Observe Window36 Report Window37 Changing Report Layout38 Configuring Remote Desktop38 Customizing the Remote Desktop Toolbar38 Customizing the Computer List or Scanner Columns39 Setting Preferences for the Remote Desktop Administrator Application40 Interface Tips and Shortcuts

    42 Chapter 3: Installing Apple Remote Desktop42 Installing Apple Remote Desktop42 System Requirements for Apple Remote Desktop

    3

    Contents

  • 4 Contents

    43 Network Requirements43 Installing the Remote Desktop Administrator Software44 Setting Up an Apple Remote Desktop Client Computer for the First Time45 Upgrading the Remote Desktop Administrator Software45 Upgrading the Client Software45 Remote Upgrade Installation46 Manual Installation47 Upgrading Apple Remote Desktop Clients Using SSH47 Creating a Custom Client Installer49 Enabling Remote Management50 Considerations for Managed Clients50 Removing or Disabling Apple Remote Desktop50 Uninstalling the Administrator Software51 Disabling the Client Software52 Uninstalling the Client Software from Client Computers

    53 Chapter 4: Organizing Client Computers into Computer Lists53 Finding and Adding Clients to Apple Remote Desktop Computer Lists54 Finding Clients by Using Bonjour55 Finding Clients by Searching the Local Network55 Finding Clients by Searching a Network Range56 Finding Clients by Network Address56 Finding Clients by File Import57 Finding Clients by Using a Task Server57 Finding Clients by Using a Directory Server58 Making a New Scanner59 Editing Client Attributes60 Making and Managing Lists60 About Apple Remote Desktop Computer Lists60 Creating an Apple Remote Desktop Computer List61 Deleting Apple Remote Desktop Lists61 Creating a Smart Computer List62 Editing a Smart Computer List62 Creating a List of Computers from Existing Computer Lists63 Importing and Exporting Computer Lists63 Transferring Computer Lists from Apple Remote Desktop 3 to a New Administrator

    Computer64 Transferring Remote Desktop 2 Computer Lists to a New Remote Desktop 3

    Administrator Computer64 Transferring Old v1.2 Computer Lists to a New Administrator Computer

    66 Chapter 5: Understanding and Controlling Access Privileges66 Apple Remote Desktop Administrator Access

  • Contents 5

    68 Setting Apple Remote Desktop Administrator Access Authorization and Privileges Using Local Accounts in Mac OS X v10.5

    69 Setting Apple Remote Desktop Administrator Access Authorization and Privileges Using Local Accounts in Mac OS X v10.4

    70 Apple Remote Desktop Administrator Access Using Directory Services70 Creating Administrator Access Groups73 Enabling Directory Services Group Authorization74 Apple Remote Desktop Guest Access74 Apple Remote Desktop Nonadministrator Access75 Limiting Features in the Administrator Application76 Virtual Network Computing Access77 Command-Line SSH Access77 Managing Client Administration Settings and Privileges77 Getting an Administration Settings Report78 Changing Client Administrator Privileges

    80 Chapter 6: Setting Up the Network and Maintaining Security80 Setting Up the Network82 Using Apple Remote Desktop with Computers in an AirPort Wireless Network83 Getting the Best Performance83 Maintaining Security84 Administrator Application Security84 User Privileges and Permissions Security84 Password Access Security85 Physical Access Security85 Remote Desktop Authentication and Data Transport Encryption85 Encrypting Observe and Control Network Data86 Encrypting Network Data During Copy Items and Install Packages Tasks

    87 Chapter 7: Interacting with Users87 Controlling88 Controlling Apple Remote Desktop Clients89 Control Window Options89 Switching the Control Window Between Full Size And Fit-To-Window89 Switching Between Control and Observe Modes90 Sharing Control with a User90 Hiding a Users Screen While Controlling90 Capturing the Control Window to a File91 Switching Control Session Between Full Screen and In a Window91 Sharing Clipboards for Copy and Paste91 Controlling VNC Servers92 Setting up a NonMac OS X VNC Server93 VNC Control Options

  • 6 Contents

    94 Configuring an Apple Remote Desktop Client to be Controlled by a VNC Viewer94 Observing97 Changing Screen Titles While Observing97 Viewing a Users Account Picture While Observing98 Viewing a Computers System Status While at the Observe Window99 Shortcuts in the Multiple Screen Observe Window99 Observing a Single Computer100 Observing Multiple Computers100 Observing a Computer in Dashboard101 Sending Messages101 Sending One-Way Messages101 Interactive Chat102 Viewing Attention Requests102 Sharing Screens102 Sharing a Screen with Client Computers102 Monitoring a Share Screen Session103 Interacting with Your Apple Remote Desktop Administrator103 Requesting Administrator Attention103 Canceling an Attention Request

    104 Chapter 8: Administering Client Computers104 Keeping Track of Task Progress and History105 Enabling a Task Notification Script106 Getting Active Task Status106 Using the Task Feedback Display106 Stopping a Currently Running Task107 Getting Completed Task History107 Saving a Task for Later Use107 Creating and Using Task Templates108 Editing a Saved Task109 Installing Software Using Apple Remote Desktop109 Installing Using the Install Packages Command111 Installing Software on Offline Computers112 Installing by Using the Copy Items Command113 Using Installers from Other Companies114 Upgrading Software115 Copying Files115 Copy Options117 Copying from Administrator to Clients117 Copying Using Drag and Drop119 Restoring Items from a Master Copy120 Creating Reports120 Collecting Report Data

  • Contents 7

    121 Using a Task Server for Report Data Collection122 Report Database Recommendations and Bandwidth Usage123 Auditing Client Usage Information123 Generating a User History Report124 Generating an Application Usage Report125 Finding Files, Folders, and Applications125 Using Spotlight to Find Items126 Generating a File Search Report127 Comparing Software127 Generating a Software Version Report127 Generating a Software Difference Report128 Auditing Hardware129 Getting Computer Information129 Getting Serial Numbers129 Getting Storage Information130 Getting FireWire Device Information131 Getting USB Device Information131 Getting Network Interface Information132 Getting Memory Information132 Getting Expansion Card Information133 Testing Network Responsiveness134 Evaluating the Network Test Report134 Exporting Report Information135 Using Report Windows to Work with Computers136 Maintaining Systems136 Deleting Items136 Emptying the Trash137 Setting the Startup Disk137 Renaming Computers138 Synchronizing Computer Time139 Setting Computer Audio Volume140 Repairing File Permissions140 Adding Items to the Dock141 Changing Energy Saver Preferences142 Changing Sharing Preferences for Remote Login142 Setting Printer Preferences144 Managing Computers144 Opening Files and Folders145 Opening Applications145 Quitting Applications Without Logging Out the User146 Putting a Computer to Sleep146 Waking Up a Computer147 Locking a Computer Screen

  • 8 Contents

    147 Displaying a Custom Picture on a Locked Screen148 Unlocking a Computer Screen148 Disabling a Computer Screen149 Logging In a User at the Login Window149 Logging Out the Current User150 Restarting a Computer150 Shutting Down a Computer151 Starting Up a Computer152 UNIX Shell Commands152 Send UNIX Command Templates154 Executing a Single UNIX Command154 Executing Scripts Using Send UNIX Command155 Executing Shell Scripts with Re

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