Appendix N

Copies of Phone Bill with Surcharge Rate or Legislative Order

523

BEFORE THE PUBLIC UTILITIES COMMISSION

OF THE STATE OF HAWAII

In the Matter of

PUBLIC UTILITIES COMMISSION DOCKET NO. 2011-0095

Instituting an Investigation Into the carrier Contribution Factor and Telecommunications Relay services Fund Size, Effective July 1, 2011.

DECISION AND ORDER

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BEFORE THE PUBLIC UTILITIES COMMISSION

OF THE STATE OF HAWAII

In the Matter of l )

PUBLIC UTILITIES COMMISSION ) Docket No . 2011-0095 )

Instituting an Investigation ) Into the Carrier Contribution ) Factor and Telecommunications ) Relay Services Fund Size, ) Effective July 1, 2011. ) __________________________ )

DECISION AND ORPER

By this Decision and Order, the commission establishes

the Telecommunications Relay Services carrier

contribution factor at 0.0012 and establishes the projected

TRS fund size at approximately $218,640, effective July 1, 2011.

The carrier contribution factor and fund size established herein

of 0.0012 and approximately $218,640, respectively, are for the

2011 TRS funding period and each period going forward, until

revised otherwise by the commission.

I.

Background

On May 23, 2003, the commission issued Order No. 20193

in Docket No . 03-0058 ("Order No. 20193*) which, among other

things, ordered: (ll every telecommunications carrier providing

intrastate telecommunications service in the State of Hawaii

("State") to contract with SPRINT COMMUNICATIONS COMPANY, L.P.

525

( • Sprint •)' for the provision of TRS for the period beqinning

July 1, 2003 to June 30, 2006; (2) carrier contributions to the

TRS fund shall be based upon the carriers' gross operating

revenues from the retail provision of intrastate

telecommunications services during the preceding calendar year;

(31 contributions to the TRS fund shall be calculated as the

product of the carriers' gross operating revenues from the retail

provision of intrastate telecommunications services during the

preceding calendar year, which is subject to investigation by the

commission, and a contribution factor determined annually by the

commission; and (4) that the annual TRS funding period commences

on July 1"" and ends June 30"' of each year.

'In Docket No. 03-0058, the commission selected Sprint as the exclusive provider of intrastate TRS within the State from July l, 2003 to June 30, 2006. .SU Decision and order No. 20163, filed on April 30 2003, in Docket No. 03 - 0058; Order No. 20193. By Order No. 22438, filed on May 1, 2006, in Docket No. 03-0058, the commission extended Sprint's provision of TRS for an additional two years (from July 1, 2006 to June 30, 2008), and approved a price increase for Sprint's services under the extended period. By letter dated March 4, 2008, the commission selected Sprint to be the TRS provider for the period from July 1, 2008 to June 30, 2011. The price per session minute for TRS and Captel Relay Service remained at $1.90, however, the fixed monthly recurring charge was· increased from $34,000 to $38,000 per month (amended to $37,000 in 2009 to account for a reduction in the cost of offering Emergency Notification System in the State). By Decision and Order, issued on April 15, 2011, in Docket No. 2010-0302, the commission adopted the evaluation committee's selection of Sprint as the exclusive provider of intrastate TRS within the State for the service period commencing from July 1, 2011 to June 30, 2014, subject to execution of the service contract with Sprint.

2011-0095 2

526

II.

Investigation

By Order Initiating Investigation, filed May 11, 2011

(•Order Initiating Investigation•) , the commission initiated this

proceeding to examine whether to modify the TRS carrier

contribution factor and fund size, effective July 1, 2011,

established in accordance with Order No . 20193, and updated by

Order No. 21049, filed on June 10, 2004, in Docket No . 04-0070 ;

by Decision and Order No. 21847, filed on May 31, 2005, in Docket

No . 05-0088; by Decision and Order No. 22536, filed on June 16.

2006, in Docket No . 2006-0126; by Decision and Order No . 23481,

filed on June 7, 2007, in Docket No. 2007-0113; by Decision and

Order , filed on June 27, ~008, in Docket No. 2008-0089;

by Decision and Order, filed on June 9, 2009, in Docket

No . 2009-0095; and by Decision and Order , filed on May 24, 2010,

in Docket No. 2010-0070.

Specifically, in the Order Initiating Investigation,

the commission proposed to continue the existing carrier

contribution factor of 0.0012 for the 2011 TRS funding period and

each period going forward , until revised otherwise by the

commission. In addition, the commission proposed to maintain an

annual fund size of approximately $218, 640 which represents an

approximate 3. 0 month operating fund reserve for the 2011 TRS

funding period and each period going forward, until revised

otherwise by the commission .

The commission served copies of the Order Initiating

Investigation on the DIVISION OF CONSUMER ADVOCACY, DEPARTMENT OF

2011-0095 3

527

COMMERCE AND CONSUMER AFFAIRS (°Cansumer Advocate•), 2 Sprint, and

all chartered, certificated, and registered telecommunications

carriers in the State, except payphone providers,' at their

mailing addresses on file with the commission to solicit written

comments. The deadline for'written comments on the proposals was

May 31, 2011. As of the date of this Decision and Order, no

written comments were filed with the commission on any of the

commission's proposals.

Upon review, the commission finds the proposals in the

Order Initiating Investigation to be reasonable and in the public

interest. Accordingly, the carrier contribution factor shall

continue to be 0.0012 and the projected TRS fund size is

established at approximately $218,640, effective July 1, 2011.

The carrier contribution factor and fund size of 0. 0012 and

$218,640, respectively, are for the 2011 TRS funding period and

each period going forward, until revised otherwise by the

commission.'

'The Consumer Advocate is statutorily mandated to represent, protect, and advance the interests of all consumers of utility service and is an ~ officio party to all proceeding before the commission. ~ Hawaii Revised Statutes ( •HRS•) § 269-51 and Hawaii Administrative Rules (•HAR•) § 6-61-62.

3In Order No. 20193, the commission specifically excluded payphone providers from contributing to the TRS fund.

'While a carrier • s contribution to the TRS fund is subject to investigation by the commission and the contribution factor is determined annually, the commission reserved the right to change the contribution factor at its discretion in Order No . 20193. See Order No. 20193 at 10, n.10 . Here, the commission makes clear that a new investigative proceeding regarding a carrier's contribution to the TRS fund will only be commenced if the commission determines that the carrier contribution factor should be revised.

2011-0095 4

528

III.

Orders

THE COMMISSION ORDERS:

1 . The carrier contribution factor shall be 0 . 0012

and the projected TRS fund size shall be approximately $218,640,

effective July 1, 2011. The carrier contribution factor and

fund size of 0.0012 and $218,640, respectively, are for the

2011 TRS funding period and each period going forward, until

revised otherwise by the commission.

2 . Hereafter, a new investigative proceeding will

only be initiated upon a commission determination that the

TRS carrier contribution factor should be revised.

3 . Each carrier shall complete and submit a TRS

Carrier Remittance Worksheet, found on the commission's website.

at http://puc.hawaii.gov/industries/Telecom/telcomforms, for the

2011 TRS funding period and each period going forward.

4. Annual contributions are due July 26"' of each

funding period; carriers who owe contributions of $1,200 or more

may pay in twelve equal monthly installments, due on the 26'" of

each month, provided that they submit their TRS Carrier

Remittance Worksheet by July 26"' of each funding period.

5. Carriers reporting $10,000 or less in gross

intrastate retail revenues shall contribute at least $12 . 00

for the 2011 funding period and each period going forward (i.e.,

July 1"' to June 30"' of each year) .

6. Every carrier. except Commercial Mobile Radio

Service ("CMRS-) providers, shall comply with the 30-day notice

2011-0095 5

529

requirement of HRS § 269-16 (b) and HAR § 6-80-40 (b) for any

TRS surcharge imposed on its customers, both residential and

business, to recover the amount of its contribution.

CMRS providers shall place information on their TRS surcharges on

their websites, consistent with Decision and Order No. 20890,

filed on April 7, 2004, in Docket No. 03-0186.

7. Order No. 20193, filed on May 23, 2003, in

Docket No. 03-0058, is amended consistent with the terms and

conditions of this Decision and Order. In all other respects,

Order No. 20193 remains unchanged.

DONE at Honolulu. Hawaii JUN 1 3 2011

PUBLIC UTILITIES COMMISSION OF THE STATE OF HAWAII

ByV\'~~ By Wzr /?~'&> Hermina Morita, Chair Carlita P. Caliboso, Commissioner

APPROVED AS TO FORM:

J" ook Kim c iss~on Counsel

201 Hl0811.cp

2011-0095 6

530

CERTIFICATE OF SERVICE

The foregoing order was served on the date of filing by

mail, postage prepaid, and properly addressed to the following

parties:

Jeffrey T. Ono Executive Director Department of Commerce and

Consumer Affairs Division of Consumer Advocacy P. 0. Box 541 Honolulu. HI 96809

Robert Cleary, VP BOO Response Information Services LLC 200 Church St Burlington. VT 05401

Amy Lohman, A/P Manager AAA Rent to OWn - Hawaii, Inc. dba Colortyme 617 Sycamore St. Clarkston, WA 99403

J. Paul Quinn, CYO AccessLine communications corporation 11201 S£ 8th Street, Suite 200 Bellevue, WA 98004

Julie MUeller, Asst . Counsel ACN co~unication services, Inc. (COR) 1000 Progress Place NE concord . NC 28025

Brian Krass, VP-Controller ACN communications Services. Inc. 1000 Progress Place NE Concord. NC 28025

James c. Falvey ACSI Local Switched Services, Inc. 7125 Columbia Gateway Drive, SUite 200 Columbia, MD 21046

Joseph T. Koppy, CEO Affinity Network Incorporated 250 Pilot Rd., Suite 300 Las V~e9as, NV 89119

Bill Stathakaros, President American Telecommunications

Systesns, lnc. 4450 Belden Village St. NW Suite 602 Canton, OH 44718

Thomas Perez-Ducy, President/C!O Americatel Corporation ICOA) dba Startec Global Operating Company 433 East Las Colinas Boulevard Suite 400 lrving, TX 75039

Scott Klopack, General Counsel AmericaTel Corporation (COR) dba Americatel Mobile 433 Baat Las Colinas Boulevard Suite 400 Irving. TX 75039

Loni L . Woodley, CPO AmeriVision Communications, Inc. 999 Waterside Drive, Suite 1910 Norfolk, VA 23510

Joseph M. Rao, Manager Andiamo Telecom, LLC 10575 North 114th Street, SUite 103 Scottsdale, AZ 85259

Kevin Klepper, President Association Administrators, Inc. 180 E. Main Street Suite 200 smithtown, NY 11781

Cynthia Hardy/Janice L. Ono AT'T communications of Hawaii , Inc. Roora 2B115E One AT'T Way Bedminster, NJ 07921

Atlas Equity, Inc. dba Performance Telecom 3200 Park Center Drive, Suite 300 Costa Kesa, CA 92626

Kade Ross. EVP Bandwidth.com CLEC, LLC fka computer Network Technology Corporation 4001 Weston Parkway, Ste. 100 Cary, NC 27513

53 1

Certificate Q1 Service Page 2

Richard M. Boudria, President BCN Telecom, Inc . fka Nui Telecom, Inc . 550 Kills Drive Ste 110, lst Floor Bedm~nster, HJ 07921

Thomas P . Margavio, Senior Consultant Regulatory Operations Bellsouth Long Distance, Inc. 675 W. Peachtree Street Room 17E21 Atlanta, GA 30375

Jeff Slater , President Broadvox-CLEC, LLC 1950 N. Stemmons Pry Suite 3031 Dallas, TX 75~07

Douglas A. Richards Sr . VP . , Tax Broadwing Communications, LLC Tax Department 112 North Main Street Coudersport, PA 16915

Linda Cicco - Regulatory Compliance BT Communications sales LLC fka Concert Communications Sales LLC 11440 Commerce Park Drive Suite 1000 Reston, VA 20191

Kate O'Connor , CPO Buehner Fry, Inc . 389 SW scalehouse Court . Suite 100 Bend , OR 97102

Sara Plunkett, Senior VP Finar~e Business Telecom, Inc. c/o Deltacom, Inc. Attn: Tax Department 7037 Old Madison Pike, Ste. 400 Huntsville, AL 35806

Jianhua Ma, Sr . Tax Analyst Cellco Partnership dba verizon Wi reless 180 washington Valley Rd . Bedminster, NJ 07921

Michael Mancuso. President Clear World Communications Corp . 3501 S . Harbor Blvd ., Suite 100 Santa Ana, CA 92704

Albert S.N. Hee, President Clearcom, Inc . 1003 Bishop Street Pauahi Tower , Suite 2700 Honolulu, HI 96813

Clearwira Hawaii Partners LLC ICORI 4400 Carillon Point Kirkland, WA 98033

Cathy Hassey, VP Reg. Affairs & l?ublic: Policy Clearwire Telecommunications

Servi ces, LLC G400 carillon Point Kirkland. WA 98033

Michael Brady, EVP C0111tech 21, LLC One Barnes Park South Wallingford , CT 06492

Chris Helton, Dir. Of Operations Conexions LLC dba Conexion Wireless 11121 Highway 70, Suite 202 Arlington, TN 38002

John Marick, President Consumer Cellular, Incorporated 1204 SW Durham Road, Ste. 300 Portland, OR 97224

Joseph A. Nicotra. President Consumer Telcom, Inc. 701 N. Green Valley Parkway , Suite 200 Henderson, NV 89014

Bill Jarvia, President and CEO Coral Wireless, LLC 733 Bishop Street. Suite 1200 Pacific Guardian Center- Makai Tower Honolulu, HI 96813

Sandra K. Forquer, Controller/ VP of Finance covista, Inc. fka Total Tel . Inc . 225 East 8th Street, Suite 400 Chattanooga, TN 37402

Jeff Kern, Chief Legal Officer Crexendo Business Solutions , Inc. 1515 South 52nd Street Tempe, AZ 85281

532

Certificate 2! Seryice Page 3

David H. Barksdale, CFO Custom Teleconnect, Inc . 6242 West Desert Inn Road Las Vegas , NV 89146

Greg S. Honda, Controller D. D.D . Calling, Inc. 2400 Augusta Drive, Suite 263 Houston, TX 77057

sara Plunkett, senior VP Finance DeltaCom, Inc. fka lTCADaltaCom Communications, Inc. Attn: Tax Dept: . 7037 Old Madison Pike , Ste 400 Huntsville, AL 35806

Kirk Waldfogel. Chairman/CEO Deltel, Inc . dba AuctionFON 32 Journey Ste 100 Aliso Viejo, CA 92656

Douglas Devine, President Devine Communications. Incorporated 2024 Divisadero, SUite l san Francisco. CA 94115

Schula Hobbs, Sr . Mgr-Requlatory Affairs DSLnet Communications, LLC 50 Barnes Park North , suite 104 Wallingford, CT 06492

Mendel Birnbaum, VP Dynalink Communications, Inc. 927 McDonald Avenue Brooklyn, NY 11218

Robert Mocas , President Easton Telecom Services, LLC fka Weston Telecommunications, LLC Summit 11-Unit A, 3046 Brecksville Road Richfield, OH 44230

Catherine A. Hurray Mgr . Regulatory Affairs Electric Lightwave LLC dba Integra Telecom 1201 NE Lloyd Blvd. Ste . 500 Portland, OR 97232

Lisa Farrar Embarq Communications, Inc . dba CenturyLink Communications. fka Sprint Long Distance, Inc. LAHONC0201-2NW702 100 centurylink Drive Honroe, LA 71203-2041

Larry A. Luna, President/Manager Encompass communications, LLC 119 West Tyler Street, Suite 286 Longview. TX 75601

David Gibson Bntelegent Solutions. Inc. dba Entelegent Communications Solutions 3800 Arco corporate Drive, Suite 310 Charlotte, NC 28273

carl Billek, Senior Regulatory Counsel 2ntrix Telecom, Inc. sso Broad Street, 17th rl. Newark. NJ 07102-3111

Terry Ray, VP 10 CFO Extenet Systems, Inc. 3030 Warrenville Road Suite 340 Lisle, IL 60532

Mary Cegelski First Communications, LLC 3340 West Market Street Akron, OH 44333

Joe Topel , Regulatory Mqr . Yrance Teleco= Corporate

Solutions, L.L.C. (COR) 13775 McLearen Road, Mail Stop 1100 Oak Hill, VA 20171-3212

Joseph Topel. Regulatory Mgr . Yrance Telecom Corporate

Solutions, LLC (COA) 13775 McLearen Rd. Mailstop 1100 Oak Hill, VA 20171

Jessica Matushek, Senior Mgr. Fronti er Communications of America, Inc. 100 CTE Drive Dallas, PA 18612

susan Naber, customer Advocate Mgr . ClC Pivotal, LLC 3200 East Camelback Road, Suite 295 Phoenix, AZ 85018

533

Certificate of Service Page 4

Jonathan wynne-Evans Global Capacity Group, Inc. 5909 N.W. Expressway, Sutte 101 Oklahoma City, OK 73132-5103

Diane Peters Global Crossing Telecommunications, Inc. fka Frontier communications Services 225 Kenneth Drive Rochester. NY 14623

Dorothy Cukier, Dir. of Reg. Affairs Global Tel*Link corporation 12021 SUnset Hills Road Suite 100 Reston, VA 20190

Mary Cegelski Mgr. of Regulatory Affairs Globalcom, Inc. dba First Communications of Illinois 3340 West Market Street Akron, OK 44333

Dean K. Parsons, General Manager Go Solo Technologies, Inc. 10701 Danka "ay North, Suite 100 Saint Petersburg, FL 33716

Ata Hoeini, President Gold Line Telemanagement, Inc. 180 West Beaver Creek Road Richmond Hill Ontario, L4B 194 Canada

Timothy J. French, As~t Corp. Counsel Granite Telecommunications, LLC 100 Newport Avenue Ext. Quincy, MA 02171

John Nelson, President Hamilton Rely, Inc . 1001 12th Street Aurora. NE 68818

Jared Grugett, President Hawaii Direct Telephone Company STS, LLC fka Direct Telep~one Company, Inc. 3375 Koapaka st. c 320 Honolulu, HI 96819

Steven P. Golden, VP of External Affairs Hawaiian Telcom services Company, Inc. P.O. Box 2200 Honolulu, HI 96841

Steven P. Golden, VP of External Affairs Hawaiian Talcom services company, Inc. (COR I P.O. Box 2200 Honolulu, HI 96841

Steven P. Golden, VP of External Affairs Hawaiian Telcom, Inc. fka Vertzon Hawaii, Inc. P.O. BOX 2200 Honol~lu, HI 96841

Karina M. Hellwig, Mgr. Rag . Reporting Helio LLC fka SK-&arthlink LLC c/o Sprint Regulatory Reporting HS : KSOPHT0101-~2400, 6391 Sprint Parkway overland Park, KS 66251-2400

Ellen schmidt, Esq. iBasis Retail. Inc. dba iBasi& 20 Second Avenue Burlington, HA 01803

Carl Billek, senior Regulatory counsel IDT America, corp. 550 Broad St. 17th Pl. Legal Department Newark, NJ 07102

David J. Smat, President & CEO iNETWORKS GROUP, INC. 125 S. Wacker Drive, Suite 25210 Chicago, IL 60606

Scott DeNardo, Assist Secretary InfoNXX Carrier New York, Inc. nka kqb Carrier New York, Inc. 3864 Courtney Street, Suite 411 Bethlehem. PA 18017

Scott Caddell Info-Tel, Inc. 303 E. 17th Avenue Ste 500 Denver, CO 80203-1258

Andre Simone. Chief Financial Office IntelePeer, Inc. 2855 campus Drive, Suite 200 san Mateo, CA 94403

Marsha A. Pokoxny, Mgr.- Reg. Compliance Intellicall Operator Services. Inc. 1049 NE Macedonia Church Ave. Lee, FL 32059

534

Certificate of Service Page 5

Judith Reiley International Exchange Communications, Inc. IE Com 2912 Lakeside Drive Oklahoma City, OK 73120

Yvette Melendez, Corporate Secretary International Telecom, Ltd. 417 2nd Avenue west Seattle, WA 98119

Richard Johnson, Mgr . Reg. Affairs Intrado Communications Inc. 1601 Dry Creek Drive Longmont, co 80503

Hasahiro FUruya, Executive VP KDDI America, Inc. 825 Third Avenue, 3rd. Floor New York, NY 10128

Ned Gershenson, President Least Cost Routing, Inc. dba Long Distance Charges 628 Lakeview Shores Loop Mooresville. NC 29117

Ruben Ouincnescastro Legacy Long Distance International, Inc . 108333 Valley View Street, Ste 150 Cypress, CA 90630

Douglas A. Richards, Senior VP, Tax Level 3 communications, LLC Tax Department 712 North Main Street Coudersport, PA 16915

Elaine G. Bush, VP Finance Lightyear Network Solutions, LLC (COAl fka Ligbtyear Communications, Inc. fka Unidial Communications, Inc. 1901 Eastpoint Parkway Louisville. KY 40223

Linda Hunt Liqhtyear Network Solution5, LLC ICORI 1901 Eastpoint Pkwy Louisville. KY 40223

Thomas H. Forte, Attorney-In-Fact MAtrix Telecom, Inc. 433 E. Las Colinas Blvd. Suite 400 Irving, TX 75039

Haleh Davary Regulatory Compliance Analyst MCI Communications Services, Inc. fka MCI WorldCom Communications, Inc. fka WorldCom Technologies, Inc . dba Verizon Bu5iness Service5 201 Spear Street, 9th Floor San Francisco, CA 94105

Joseph Dunbar, Director-Aamin. Reporting MCI Communications services, Inc. (COR) dba Verizon Business Services One International Drive Rye Brook. NY 10573

Haleh oavary Regulatory Compliance Analyst MCI Metro Access Transmission Services, Inc. fka MCI WcrldCom dba Verizon Access Transmission Services 201 Spear Street, 9th Floor san Francisco, CA 94105

Ralph Dichy, Dir. of Tax Affairs Metropolitan Telecommunications of Hawaii, Inc. 55 Water Street 31st Floor New York, NY 10041

Mark Soria, President & COO Miracle Communications, Inc . 725 Lakefield Road, Ste. G Westlake Village. CA 91361

Jon Brinton, President Hitel NetSolution, Inc. ICORI 7300 W. Beaton Street chandler, AZ 85226-3229

Jon Brinton, President Hitel NetSolutions. Inc. fka Inter-Tel NetSolutions. Inc. 7300 w. Boston Street Chandler, AZ 85226- 3229

Jeff Xorn, Chief Legal Off i cer Mobilitie, LLC 660 Newport Center Drive, SUite 200 Newport Beach, CA · 92660

Carol Denton, Attorney In Pact NECC Telecom, Inc. 4969 US Hwy 42, Suite 2700 Louisville, KY 40222

535

Certificate Qf Seryice Page 6

sandra Williams Net One International. Inc . fka Charities Network International, Inc. 6931 university Blvd. Winter Park, FL 32792

Thcmas I.era Net-Tel corporation 1023 31st Street, NW washington , DC 20007

William L. Pope. President Network communications

International Corp. aka 1800Call4less 606 East Magrill Street Longview , TX 75601

Kay Kamrava, President Network Enhanced Technologies, lnc. 700 S. Flower Street, Sui te 420 Los Angeles. CA 90017

Debra Pinn , Billing Analyst Network Operator Services , Inc. P.O. Box 3529 Longview. TX 75606

Tim Martin, Member NETWORJtiP, LLC 119 W. Tyler Street, Ste . lOO Longview, TX 75601

John P. Schultz, Tax Mgr . New Cinyular Wireless PCS. LLC fka AT&T Wi reless PCS, IJLC 11760 US Highway l, Suite 600 North Palm Beach, FL 33408

Karine Hellwig, Mgr. Reg. Reporting Nextel Boost West, LLC MS: KSOPHT0101-Z2400 6391 Sprint Parkway OVerland Park, KS 66251

Jim Calandra, CFO NEXTG Networks of California, Inc. NEXTG Networks West 890 Tasman Drive Milpitas, CA 95035-7439

Xim Robert Scovill NextGen Communications. Inc . c/o Telecommunication Systems 275 West Street Annapolis, MD 21401

Thomas Kimura Nobeltel, LLC 5973 Avenida Encinas, Suite 202 Carlsbad, CA 92008

Todd Lesser, President North County Communi cations Corporation 3802 Rosecrans , Ste . 485 San Diego, CA 92110

Joseph T. Koppy, CEO NOS communications, Inc. 250 Pilot Rd .• Suite 300 Las Vogas, NV 89119

Frank Sguilla Nova Telecom. Inc. 842 South Second Street, Suite 35~ Philadelphia, PA 19147

Karine Hellwig, Mgr . Reg . Reporting NPCR , Inc . MS : KSOPHT0101-Z2400 6391 Sprint Parkway Overland Park, KS 66251-2400

Julie Buse, Tax Supervisor OneStar Long Distance 7100 Eagle Crest Boulevard, Suite B Evansville, IN 47715

OnStar, LLC fka OnStar Corporation 300 Renaissance Center MC : 4B2-Cl4-C66 Detroit, HI 48265

Monty c. Bramt Operator Service company, LLC fka Operator Service Company 5909 NW Expressway, Suite 101 Oklahoma City, OK 73132

Mark Laafstedt , CEO Opex Communications, Inc . dba TCI Long Distance 707 Wilshire Blvd. 12th Floor Los Angeles, CA 90017

Jc;>hn Day, coo Pacif i c Data Systems dba Nexgen Network Services 185 Ilipog Drive, Suite 204-A Tamaning, GUAM

536

Certificate 2f Seryice Page 7

Tim Sansom, CPO/Treasurer Pacific Lightnet, Jnc. dba Wavecom Solutions 1132 Bishop Street, Ste. BOO Honolulu, HI 96813

Julie Dol1enmayer Corporate ' Reg. Specialist PNG Telecommunications, Inc. dba PowerNet Global communications, dba CrossConnect 100 commercial Drive Cincinnati, OH 45014

Stephen Conkling PNV.net, Inc. fka Park'N View, Inc. 11111 NW 39th Street Coral Springs, PL 33065

Premiere Network Services, Inc. 1510 N. Hampton Road, suite 120 DeSoto, TX 75115

Ken Cohen, Tax Manager Primus Telecommunications, Jnc. ICOA) 7901 Jones Branch Dr. 1900 McLean, VA 22102

Adam Kolodny, CEO PT-1 communications, Inc. 30·50 Whitestone Expressway Flushing, NY 11354

Dorothy Cukier or Brian Hackett Public Communications Services, Inc. 12021 sunset Hills Road, Suite 100 Reston, VA 20190

Jennifer Haas Regulatory Mgr. Public Wireless , Inc. 25 Bast Trimble Road Building A San Jose, CA 95131

Rick Gutierrez Owest Communications Company, LLC fka Qwest Communication Corporation 1801 California Street. lOth Floor Denver, co 80202

Robert Kihune, CEO Sandwich Isles communications, Inc. 1003 Bishop St . Pauahi Tower, 27th ~loor Honolulu, HI 96813

Janice L. ono, ~ea Mg~ - Regulatory SEC Long Distance, LLC dba SBC Long Distance, fka sac Long Distance, Jnc. 1010 N. Saint Mary's St . , Rm 13-21 San Antonio. TX 78215

curtis L. Hopfinger, Director-Reg. and Govt. Affairs Securus Technologies, Inc. fka Evercom systems, Inc. 14651 Dallas Parkway, Suite 600 Dallas, TX 75254

Richard Zheng, President Servpac Incorporated P.O. Box :.1719 Honolulu, HI 96803

Peter cawa, Jr., President Snip Link , LLC 100-A TWinbridge Drive Pennsauken, NJ 08110

Katherine Barker Marshall Software Cellular Network (North America) Ltd. dba Truphone 1050 Connecticut Avenue NW Washington, DC 20036

Karina M. Hellwig, Hqr. - Sprint Nextel Regulatory Reporting Sprint Communications Company L.P. c/o Sprint Reg. Rprting,Mailstop: KSOPHT0101-Z2400 6391 Sprint Parkway Overland Park, KS 66251-2400

Karine Hellwig, Mgr. Reg. Reporting sprintcom, Inc. dba Sprint PCS Mailstop: KSOPHT0101-Z2400 6450 Sprint Parkway Overland Park, KS 66251-2400

Lind Parks, Tax Mgr . St Messaging Services, LLC 1120 Messaging Services, LLC SU.ite 100 Lewisville, TX 75057-6425

Jenni Partridge Tax & Regulatory Analyst STJ Prepaid, LLC 1250 Broadway, 26th Floor N@W York, NY 10001

537

Certificate Qf Service Page 8

Chad Johnston Summit communications, Inc. 1132 Bishop Street, Ste 1800 Honolulu, HI 96813-2843

Masahiro Koizumi, Assistant Gen. Mgr. Tachibana Enterprises, LLC 818 Pine Street Honolulu, HI 96817

Francie McComb, sr. VP Talk America, Inc. fka Talk.com Holding corp., fka Tel-save, Inc. 2134 W. Laburnum Ave. Richmond, VA 23227

Jennifer Lautenschlager, Compliance Mgr . TPS Long Distance Corporation 525 Junction Road Madison, WI 53717

Jennifer Lautenschleger, Compliance Hqr. TDS Long Distance Corporation (COR) 525 Junction Road Madison, WI 53717

Herve Andrieu, VP Telecom North America Inc. fka 30 Telecom, Inc. 2654 W. Horizon Ridge Pkwy Suite B5-143 Henderson, NV 89052

Haley Davery, Req.Compliance Analyst Teleconnect Long Distance Services & Systems company dba Telecomm•USA c/o Verizon Business 201 Spear St., 9th Ploor san Francisco, CA 9410S

Jeom Heui Lee, President Think 12 Corporation dba Hello Depot 650 E. Devon Ave. Suite 133 Itasen, IL 60143

Julie Laine, VP & Secretary Time Warner Cabla Information services (Hawaii), LLC 60 Columbus Circle New York, NY 10023

David van Ness Director, State & Local Tax T-Mobila Wast Corporation dba T-Hobile fka Voicestream Wireless 12920 SE 38th St Bellevue, WA 98006 -130~

Gary Barlow, CFO & Treasurer TON Services Inc. (COAl 4185 Harrison Blvd., SUite 301 Ogden, UT 84403

Mark Leafstedt, CEO Total Call International, Inc. 707 Wilshire Blvd. 12th Ploor Los Angeles, CA 90017

Danny Inq Total Call Mobile, Inc. 707 Wilshire Blvd., 12th Floor Los Angeles, CA 90017

Alice Breslow, Compliance Paralegal Total Holdings Inc. CTC Communications 707 Wilshire Blvd. Floor 12 Los Angeles, CA 90017

Maria c. Montenegro, VP - Legal Tracfone Wireless. Inc. 9700 NW 112th Avenue Miami, FL . 331'18

P~ela Hesse, Controller Trans National Communications International, Inc. (COAl 2 Charlesgate West Boston, HA 02215

Pamela Hesse, Controller Trans National Communications International, Inc. (COR) 2 Charlesgate West Boston, HA 02215

Haleh Davary, Regulatory Report TTI National, Inc. (MCI Worldeom, Inc.) 201 Spear Street, 9th Floor San Francisco, CA 94105

Lyndall Nipps,VP, Regulatory ew telecom of hawaii, l . p . fka Time Warner Telecom of Hawaii, L.P., dba Oceanic Communications 10475 Park Meadows Dr. Littleton, CO 80124

538

Certificate Qt Service Page 9

Robert Young, P~asident U.S. Telecom Long Distance, Inc. 3960 Hcwa~d Hughes Parkway 5th Floor, 15001F Las Vegas, NV 89109

Kimm Partridge, Co~p. Secretary UCN, Inc. (United carrier Networks) nka inContact, Inc., dba Buyersonline, fka Buyers united, Inc. 7730 S. Union Park Avenue, Suite 500 Midvale, UT 84047

Gary Dittmer, Sr. Tax Director USA Mobility Wireless, Ine . fka Metrocall, Inc. Tax Department 6850 Versar Center, SUite 420 Springfield. VA 22151-4148

Tad Summerfield, President Value-Added Communications, Inc . 3801 E. Plano Pkwy., Ste 100 Plano, TX 75074

Chip Werner, VP -Operatlons Velocity The Greatest

Phone Company Ever, Inc. 7130 Spring Meadows West Drive Holland, .OH 43528

Joan Rngler , Mgr . - Finance Verizon Enterprise Solutions LLC fka NYNEX Long Distance company. dba Verizon Enterprise Solutions One Verizon Way, VC32W545 Basking Ridge, NJ 07920

Joan Engler Verizon Hawaii International, Inc. fka GTE HawaiianTel International Inc. 1 Verizon Way, Mail Code VC22E243 Basking Ridge, NJ 07920

Joan Rngler, Mgr . - Finance Verizon Long Distance LLC fka Bell Atlantic Communications, Inc., dba verizon Long Distance one Verizon Way, VC32WS4S Basking Ridge, NJ 07920

Joan Engler Verizon Select Services, Inc. fka GTE communications·corporation 1 Verizon Way, Mail Code VC32W545 Basking Ridge, NJ 01920

Karine H. Hellwig, Hgr. Reg. Reporting Virgin Mobile USA, L.P . c/o Sprint Regulatory Reporting MS : KSOPHT0101-Z2400 6391 Sprint Parkway ~erland Park, KS 66251-2400

Voicacom Telecommunications, LLC 5900 Windward Parkway, Ste. 500 Alpharetta, CA 30005

Diane Arp. Accountant II Wiki Wiki Telecom. Inc. c/o Pacific Lightnet, Inc. 1132 Bishop Street, Ste . 800 Honolulu. HI 96813

WiMacTel. :Inc . 2225 East Bayshore Road, Suite 200 Palo Alto, CA 94303

Douglas A. Richards, senior VP, Tax WilTel Communications, LLC fka Williams Communications, Inc. Tax Department 712 North Main Street Coudersport, PA 16915

sandra 0. Blade Sr. Financial Analyst Windstream Communications, Inc., fka Alltel Holding Corporate Services, Inc. 4001 Rodney Parnam Road Building l, Third Floor Little Rock, AR 72212

Scott Aschenbrenner Winstar of Hawaii, LLC elba GVCWinstar 333 w. Fort, SUite 1600 Detroit, MI 48226

Douglas Moore, VP, Finance Working Assets Funding Service, Inc. 101 Market Street, Suite 700 San Francisco, CA 94105

Mark Pavel X2Comm, Inc. dba DC Communications 270 South Main Street Flemington, NJ 08822

539

Certificate Qf Seryice Page 10

Sharon Adams Senior Regulatory Analyst XO ~ommuni~ations Services, Inc. fka XO Long Distance Services, Inc., fka Nextlink Long Distance Services, Inc. 13865 Sunrise Valley Drive Herndon, VA 20171

Jennifer Ong, Financial Controller Yestel USA. Inc. N400-5811 Cooney Road Richmond, British Columbia, Canada V6X3Ml

Peter Russo, CFO Ymax communications Coq~. P.O. Box 6785 West Palm Beach, FL 33405

~n Egan, CFO Zone Telecom, Inc. 3 Executive Campus. Suite 520 Cherry Hill, NJ 08002

540

Appendix 0

Copy of the 2008 TRS Recertification Renewal Letter from the FCC

541

UNDAUNGI.E GOVERNOR

H. Leon Frazier Senior Vice President

STATE OF HAWAII PUBUC \munES COio8IISSION

DEPARTMENT OF 8UDQET AND FINANCE 485 S. KING smEET, •103 HONOLULU, HAWAII 96813

March 4, 2008

Enterprise & Public Sector Sprint Sprint Nextel 2001 Edmund Halley Drive Reston, Virginia 20191

CAAUTO P. CAUeoso OiAIA .....

JOHN E. COlE COOIMl88IONER

Re: Selection of Provider of Telecommunications Relay Services for the State of Hawaii from July 2008 through June 2011

Dear Mr. Frazier:

Thank you for Sprint Relay's ("Sprinf') proposal in response to the Hawaii Public Utilities Commission's ("Commission/ Request for Services and for its interest in continuing to provide telecommunications relay services ("TRS") in the State of Hawaii. The Commission is pleased to select Sprint as the exclusive provider of ms in the State of Hawaii from July 1, 2008 to June 30, 2011 .

The Commission looks forward to continuing its positive relationship with Sprint, through its dedicated Life-Cycle Team, led by Ms. Maggie Schoolar, and Ms. UsaAnn Tom, as its local account manager. The Commission is dedicated to working with Sprint to ensure that high quality, reliable TRS is maintained throughout the State and to provide for the availab~ity of new features and services, where possible.

The Commission will forward a contract to you for completion and execution shortly. The contract will, however, be subject to final approvals prior to full contract execution and start of work by July 1, 2008.

If you have any questions, please do not hesitate to contact Usa Kikuta at (808) 586-2022.

Sincerely,

C-a/'~ Cartito P. Caliboso Chairman

CPC:L YK:DT:ac

c: Division of Consumer Advocacy

Hawoft 010111ct Office • 688 Klnoole Snet, 1106-A. Hlo, Hawaii 8&720 • Telephone: (808) 974-4533, Facsimile: (808) 874-4534 Kauai District Office • 3060 Eiwa Streot,I302.C, P. 0. Box 3078, Li....,, Hawau 967136 • Telephone: (808)274·3232, Facoimilo: (808) 274-3233

t.1aui District Office • State Office Buiding fl. 54 South High Street. 1218. Wa>uku, H-i 967ll3 • Telephone: (808)984-8182, Facsimile: (808)934-8183

542

STATE OF HAWAII

DEPARTMENT OF BUDGET AND FINANCE

PUBLIC UTILITIES COMMISSION

LEGAL AD DATE: March 14,2011

REQUEST FOR SERVICES

NO. RFS-PUC-11-Q1

SEALED PROPOSALS AND PRICING TO PROVIDE

TELECOMMUNICATIONS RELAY SERVICES FOR THE STATE OF HAWAII

MUST BE POSTMARKED BY MARCH 31,2011

AND WILL BE OPENED AT 12:00 NOON (H.S.T.) ON APRIL 4, 2011

IN THE PUBLIC UTILITIES COMMISSION, KEKUANAOA BUILDING, 465 SOUTH

KING STREET, ROOM 103, HONOLULU, HAWAII 96813. DIRECT QUESTIONS

RELATING TO THIS SOLICITATION TO THE ADMINISTRATIVE DIRECTOR,

TELEPHONE (808) 586-2020, OR E-MAIL AT brooke.k.kane@hawaii.aov.

BROOKE K. KANE

Administrative Director

543

SECTION ONE SECTION1WO SECTION THREE SECTION FOUR

SECTION FIVE

TABLE OF CONTENTS

fl9l INTRODUCTION 1 SCOPE OF WORK 9 SERVICE PROVIDER PROPOSAL FORMAT 21

PROPOSAL INSTRUCTIONS, EVALUATION 30 AND AWARD APPENDICES SUMMARY OF TRS DATA MINUTES OF USE (MOU)

FINAL RFS-PUC-11-01 March 14, 2011

Docl<et No. 201 (H)3()2

544

SECTION ONE INTRODUCnON

1.1. TERMS AND ACRONYMS

"ASL" or "American Sign Language" means a visual language based on hand shape, poSition, movement and orientation of the hands in relation to each other and the body.

"ASCir means American Standard Code for Information lnterexchange, which employs an eight bit code and can operate at any standard transmission baud rate Including 300, 1200, 2400, and higher.

"Baudot" means a seven bit code, only five of which are information bits. Baudot is used by some text telephones to communicate with each other at a 45.5 baud rate.

"BREG" means the Hawaii State Department of Commerce and Consumer Affairs, Business Registration Division.

"CapTeiTM" means Captioned Telephone TRS technology which enables VCO users to speak to the called party directly and the voice response is enabled through voice-to-text captioning application displayed on the user's telephone.

"Commission" or "PUC" means Hawaii Public Utilities Commission.

"Communications Assistant" or "CA • means a person who transliterates or interprets conversation between two end users of TRS. CA supersedes the term "TOO operator:

"Contracting Officer" means the State of Hawaii Public Utilities Commission Chair.

"FCC" means Federal Communications Commission.

"GC" means General Conditions, iSSued by the Hawaii State Department of the Attorney General.

"GET" means General Excise Tax.

"HAR" means Hawaii Administrative Rules.

"HCE" means Hawaii Compliance Express.

"HAS" means Hawaii Revised Statutes.

"H.S.T." means Hawaii Standard Time.

FINAL RFS·PUC-11.01 March 14, 2011

Docket No. 2010.0302

545

"Hearing carry over" or "HCO• means a reduced form of TRS where the person with the speech dlsabUity is able to listen to the other end user and, In reply, the CA speaks the text as typed by the person with the speech disability. The CA does not type any conversation.

"lnterexchange carrier" or "IXC" means a telecommunications carrier that provides service between local exchange carriers. Commonly called a long-distance telephone company.

"Internet Protocol Relay" or "IP" means a text-based form of TRS that uses the Internet, rather than traditional telephone lines, for the leg of the call between the person with a hearing or speech disability and the CA. Otherwise, the call is generally handled like a TTY-based TRS call. The user may use a computer or other web-enabled device to communicate with the CA.

"Non-English language relay service• means a telecommunications relay service that allows persons with hearing or speech disabilities who use languages other than English to communicate with voice telephone users in a shared language other than English, through a CAwho is fluent in that language.

-Offeror• means any individual, partnership, firm, corporation, joint venture, or other entity submitting directly or through a duly authorized representative or agent, a bid for the goods, service, or construction contemplated.

"Pay-per-calr means a service, offered only using a 900 number, (a) providing audio information or entertainment; (b) providing access to simultaneous voice conversation; (c) including the provision of a product, where charges are assessed on the basis of completion of the call; or (d) for which the caller pays a per-call or per-time charge greater than the charge for the transmission of the call.

"Procurement Officer" means the Contracting Officer.

"PubUc Safety Answering Poinf' or "PSAP" means a facility that has been designated to receive 911 calls and route them to emergency services personnel.

"Qualified interpreter" means an interpreter who is able to interpret effectively, accurately, and impartially, both receptively and expressively, using any necessary specialized vocabulary.

"RFS" means Request for Services. For purposes of this document, RFS is equivalent to an Invitation For Bids, a.k.a. IFB.

2 FINAL RFS-PUC-11-01

March 14,2011 Docket No. 2010..0002

546

"Selected Service Provider" means the Offeror awarded the contract by the Commission to provide TRS for the State from July 1, 2011 through June 30, 2014, with an option to extend an additional three (3) years, at the sole discretion of the Commission.

"Signaling System 7" or "SS7. means a standard for control signaling In the Public Switched Telephone Network.

"Speech-to-Speech relay service or "STS" means a telecommunications relay service that allows people with speech disabilities to communicate with voice telephone users through the use of specially trained CAs who understand the speech patterns of persons with disabilities and can repeat the words spoken by that person.

"Sprint Communications Co., LP" or "Sprint" means the current TRS service provider in the State.

"State• means State of Hawaii.

"Telecommunications carrier" or "Carrier" means any telecommunications carrier engaged In Interstate communication by wire or radio as defined In section 3(h) of the Communications Act of 1934, as amended (the "Acr), and any telecommunications carrier engaged In intrastate communication by wire or radio, notwithstanding section 2(b) and 221 (b) of the Act.

"Teleoommunlcations relay services• or "TRS" means telephone transmission services that provide the ability for an Individual who has a hearing or speech disability to engage in communication by wire or radio with a hearing individual In a manner that is functionally equivalent to the ability of an individual who does not have a hearing or speech disability to communicate using voice communication services by wire or radio. Such term includes services that enable two-way communicatiOn between an individual who uses a text telephone or other nonvoice terminal device and an Individual who does not use such a device, speech-to-speech services, video relay services and non-English relay services. TRS supersedes the term "dual party relay system," "message relay services," and "TOO Relay."

"Text telephone" or "TTY" means a machine that employs graphic communication in the transmission of coded signals through a wire or radio communication system. TTY supersedes the term "TOO" or "telecommunications device for the deaf," and "TT."

"VIdeo relay service" or "VAS" means a telecommunications relay service that allows people with hearing or speech disabiMties who use sign language to communicate with voice telephone users through video equipment. The video link allows the CA to view and Interpret the party's signed conversation and relay the conversation back and forth with a voice caller.

3 FINAL RFS-PUC-11-01

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547

·voice carry over" or "VCO" means a reduced form of TRS where the person with the hearing disability is able to speak directly to the other end user. TheCA types the response back to the person with the hearing disability. The CA does not voice the conversation.

'Wireless Relay" means a telecommunications relay service provided through the use of a wireless device, allowing a person with a hearing or speech disabMity to make a relay call while mobile.

1.2. OVERVIEW

The purpose of this RFS is to select a telecommunications relay services provider to provide telecommunications relay services for the period beginning July 1, 2011 and ending June 30, 2014, with an option for three (3) additional years at the Commission's discretion. The source of revenue for the service described herein will be a percentage surcharge upon the revenues of every telecommunications carrier in the State, except payphone providers.

1.3. ISSUING OFFICE

This RFS is issued by the PUC. The PUC is the D. point of contact concerning this RFS.

1.4. OFFICIAL MEANS OF COMMUNICATION

During the solicitation process for this RFS, all official communications with Offerors will be by mall or e-mail. All communications and Inquiries concerning this RFS should be directed to:

Hawaii Public Utilities Commission Attention: Administrative Director 465 South King Street, Room #1 03 Honolulu, Hawaii 96813 Telephone: 808·586-2020 E-mail: brooke.k.kane@hawaii.gov

Written inquiries must be received by the Administrative Director at the address identified above and shall state the page, paragraph, and line or sentence to which the question relates, when applicable. All written inquiries must be received by the deadline specified in Section 1.5. Replies to Offerors' questions will be considered official only If (1) the PUC receives the questions in writing via e-mail or mail by the date specified herein; (2) the PUC provides a written reply; and (3) such questions and answers are made a part of the RFS by addendum.

4 FINAL RFS-PUC-11-01

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548