© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

AppDynamics Certified

Associate Administrator

Exam Preparation GuideRevised: September 2019

1September 2019

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

Table of Contents

Disclaimer 4

Exam Overview 5

Intended Audience 6

Minimum Competency to Succeed on the Exam 7

Registration and Administration 10

Pre-requisite Knowledge and Skills Assumed but not Tested 12

Recommended Product Experience 13

Recommended Learning 14

Section Titles & Weights 19

Objectives & Reference Materials 20

2September 2019

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

Notice

The information and materials included in this guide (collectively,

the “Materials”) are the proprietary information of AppDynamics LLC (the

“Company”). No part of the Materials may be reproduced, distributed,

communicated or displayed in any form or by any means, or used to make

any derivative work, without prior written permission from the Company.

© 2018-2019 AppDynamics LLC. All rights reserved.

All third-party trademarks, including names, logos and brands, referenced by the Company in this guide are

the property of their respective owners. All references to third party trademarks are for identification

purposes only and shall be considered nominative fair use under trademark law.

3September 2019

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

Disclaimer

This exam preparation guide is designed to provide candidates for the

AppDynamics Certified Associate Administrator certification with

pertinent pieces of information to enable preparation for the exam,

including references to study resources and ways to interpret and prepare

for the topics assessed on the exam.

Please be aware that reading this guide in no way ensures a passing

score on the certification exam, nor is it a substitute for gaining the

practical experience that may be necessary in order to achieve a passing

score.

4September 2019

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

Exam Overview

Number of Items

Each version of the AppDynamics Certified Associate Administrator exam is a 60-65 question exam written in English.

Passing Score

The passing score for each version of the current exam is 62%.

Time Limit

• The time limit for the exam is 105 minutes.

• The total approximate seat time is 105 + 15 minutes.

• The total seat time includes times allotted for the Non-Disclosure Agreement (NDA) and surveys.

• Please note, the NDA and surveys are administered as untimed sections of the exam.

5September 2019

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

Intended AudienceThe AppDynamics Certified Associate Administrator exam is intended for individuals who

configure and manage AppDynamics technologies, to enable performance management

professionals to monitor systems, applications, and business process performance. They should

have the knowledge and skills required to configure, instrument, optimize and otherwise prepare

for the effective use of AppDynamics core Application Performance Manager, Application

Analytics, and End User Monitoring.

This may include the following Application Performance Management (APM) related titles,

functions and/or responsibilities:

• Administrators

• Architects

• Consultants

• Systems Engineers

• Systems Implementers

6September 2019

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

Minimum Competency to Succeed on the Exam

The minimally competent candidate for the exam should have knowledge

and/or experience with the following:

• Basic awareness of one or more of the following: Java, .NET, PHP, Node.js, Python

• Basic knowledge of XML

• Knowledge of web-application design, web services, and common service frameworks

• Advanced knowledge of Windows or Linux

• Experience troubleshooting and solving software-related issues

7September 2019

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

Minimum Competency to Succeed on the Exam (continued)

• Understand user permissions in the context of Windows or Linux

• Understand how web applications, such as request and response transactions, can map the

AppDynamics Intelligent Platform architecture

• Understand agent deployment and validation

• Install the agent

• Review Business Transaction Auto discovery strategy and update if required

• Create up to 5 Business Transactions per tier

• Review backend grouping strategy and update them if necessary

8September 2019

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

Minimum Competency to Succeed on the Exam (continued)

• Create health rules, alerts, and policies

• Import and customize pre-created dashboards templates

• Explore, test, and configure basic Business Transaction detection rules

• Troubleshoot Business Transactions using flow maps, snapshots, metric browser,

diagnostics sessions, events

• Extend monitoring capabilities by using custom entry points, exit points, information points,

data

• Address potential issues by setting up custom dashboards, health rules, actions, policies,

and runbook automation

9September 2019

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

Registration and Administration

This exam is administered online through our Learning Management

System. Candidates can request registration for the exam at:

learn.appdynamics.com/certifications/administrator

Candidates will need the following in

order to take the AppDynamics Certified

Associate Administrator exam:

• A laptop running Windows or Mac OS

• The latest version of a major web browser such

as: Internet Explorer, Chrome, Firefox or Safari

10September 2019

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

Preparing for the Exam

11September 2019

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

Pre-requisite Knowledge and Skills Assumed but not TestedSuccessful candidates for the AppDynamics Certified Associate

Administrator exam should posses the following pre-requisite knowledge

and skills that are essential to succeeding on the exam but not assessed

on the exam:

• Experience with XML

• Experience with JSON

• Power user knowledge of Windows or Linux

• General knowledge of the usage of REST API

• Experience troubleshooting and solving software related issues

• Knowledge of one or more of the following: Java, .NET, PHP, Node.js, Python

• Knowledge of web application design, web services and common service frameworks

12September 2019

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

Recommended Product Experience

We recommend that candidates have approximately six months of

experience (~200-500 hours, depending on frequency of use) with the

following tasks in regard to the AppDynamics Platform:

• Administering the Platform

• Installing and Configuring Agents

• Monitoring Alerts and Validating Responses

• Creating and Maintaining Dashboards

• Using Data Collectors and Database Collectors

• Managing Users, Groups, Roles and Permissions

13September 2019

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

Recommended Learning

We recommend completing the training

outlined in the Administrator Track:

https://learn.appdynamics.com/tracks/administrator

14September 2019

Core APM I: Essentials(Instructor-led)

Core APM II: Advanced(Instructor-led)

Essential Administrator Functions I (Instructor-led)

Essential Administrator Functions II (Instructor-led)

Primary Courses

On-Premises Administration I (Instructor-led)

On-Premises Administration II (Instructor-led)

App Agent Installation and Administration(Instructor-led)

Optional Courses

orAppDynamics Essentials (Self-paced)

Core APM I (Self-paced)

Core APM II (Self-paced)

Core APM III (Self-paced)

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

Recommended Learning

15September 2019

Core APM I: Essentials(2-days Instructor-led)

This series of courses introduces you to the

AppDynamics platform and architecture, and teaches you

to use the basic monitoring and troubleshooting tools. It

provides a solid foundation to ensure you are familiar with

the key features and organization of the AppDynamics

platform.

They provide an overview of AppDynamics and introduce

you to the key features of the APM platform. Once you

know your way around, you’ll learn to troubleshoot

common performance issues in your application, as well

as a number of advanced troubleshooting tools and

techniques. You’ll also get familiar with some powerful

monitoring tools that will help you keep your application

running in top form.

Primary Courses

Core APM II: Advanced(2-days Instructor-led)

This series of courses takes you beyond basic

monitoring and troubleshooting. It guides you

through planning and mapping AppDynamics

to your application, and walks you through

strategies and techniques to configure

AppDynamics to monitor what is most

important to your business.

You’ll learn the significance of prioritizing and

managing Business Transactions and practice some specific

techniques for discovering and defining your most important Business

Transactions. You will learn to use various tools to find, resolve, and

communicate issues in your application before they impact your

customers or your business, as well as lots of powerful features in

AppDynamics that will further enable you to monitor and maximize your

application’s performance.

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

Recommended Learning

16September 2019

AppDynamics Essentials (Self-paced)

In the Essentials course you will learn the

fundamental concepts that power AppDynamics. You

will use flow maps to evaluate the health of your

application and identify business transactions. You

will also learn to troubleshoot workflows using

Snapshots in the AppDynamics Controller.

Core APM I (Self-paced)

You’ll start by establishing Baselines to compare

performance while troubleshooting. You’ll learn to

use Diagnostic Sessions and Development Mode,

and you’ll troubleshoot some common problems

such as node-level issues and errors.

Primary Courses (Core APM Self-paced alternative)

Core APM II (Self-paced)

This course teaches you how Business Transaction

Detection works and then shows you some ways to

optimize your Business Transactions. You’ll also

learn to earn to use Service Endpoints and how

they differ from Business Transactions. You’ll also

learn to use Discovery Tools, Live Preview, and to

set up Health Rules and Events.

Core APM III (Self-paced)

You will learn to provide additional context to your

Business Transaction metrics using Information Points, Method

Invocation Data Collectors, and HTTP Request Data Collectors, all

while using JMX metrics and MBeans attributes to monitor your Application.

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

Recommended Learning

17September 2019

Essential Administrator Functions I(Instructor-led)

In this course you will learn how to best define

AppDynamics applications to match your actual

application environment, how users and groups are

defined and managed and what options are available

for configuring authentication and authorization to work

best for you.

You will explore how to control visibility of sensitive data

along with applying a licensing strategy to ensure only

permitted groups are able to post metrics. Retention of

AppDynamics data will also be explained and the ability

to intelligently manage the range of Business

Transactions that are actively monitored in your

Controller.

Primary Courses

Essential Administrator Functions II (Instructor-led)

In this course you will learn how to fine-tune your

approach to Business Transaction Detection,

looking at enabling and disabling of Detection

Rules in conjunction with precedence rules,

priority and the use of Discovery Sessions to

help expose candidate Business Transactions.

You will also learn the principles of how Nodes

become historical or disconnected as well as explore

administering Appserver Agent properties through the Controller

and how to retrieve Agent log files and understand what is revealed in

them. Finally, the mechanisms enabling AppDynamics Extensions will be

explained, plus ways in which other systems can integrate with

AppDynamics using the REST API.

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

Recommended Learning

18September 2019

On-Premises Administration I (Instructor-led)

You will start with a refresher of all that can make up an On-Premises

AppDynamics deployment. You will then learn about key aspects of a

successful On Premises Controller installation, from pre-installation

considerations, through Controller sizing, Agent footprint and sizing of the

Events Service Cluster. The course will also dive into the various interfaces

used to administer the Controller and guide you through administration of

the Controller AppServer, how to undertake backups of the distinct types

of information held in the Controller, how you can restore that information

and how you manage where the Controller records all its data.

On-Premises Administration II (Instructor-led)

In this course you will learn about working with the Glassfish AppServer that hosts the AppDynamics Controller, from administration of the

Controller log files to Glassfish’s own logging settings and how to reset the Glassfish root password. You will learn how the Controller

license is applied and what to do when a new license needs to be administered. The course will explore how to use the Controller’s

Administration interface, from controlling Accounts to managing the global-level configuration settings. It will also outline how to export and

import these settings via the REST interface. Finally, the course will outline the principles of using AppDynamics to monitor your

AppDynamics deployment, looking at what specific performance metrics should be tracked.

Optional Courses (Administration) (Agents)

App Agent Installation and

Administration (Instructor-led)

You start by establishing a foundational

understanding of application

agents. Then you’ll go into detail

on each of the following agent

types: Machine Agent, Java

Agent, .NET agent, and NodeJS

agent. You’ll learn agent architecture,

installation, security, tuning, and using

log files to troubleshoot agent installation issues.

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

Section Titles & Weights

Section Weight

Installing and Configuring Agents 15%

Creating and Maintaining Dashboards 16%

Managing Data Collectors 8%

Utilizing Database Collectors 10%

Standards and Conventions 2%

Alerts and Responses 11%

Error Handling and Exceptions 30%

System Access and Security 8%

Total 100%

19September 2019

The section weights included in this guide are intended to illustrate

how much of the exam is devoted to the topics listed.

In fact, the percentages directly map to the number of questions on

the exam. For example, if there were ~60 questions on each version

of the exam, and Section 1, was 15% of the exam, 9 questions

(approximately) on the exam would be from Section 1.

Section 1 = 15% ~ (60*0.15) = 9

Please be warned that section weights are NOT used to calculate

your score.

Scoring is far more complicated as exam questions may be given

different weights based on their overall importance. Because some

questions may have different point values assigned to them, section

weights and exam scores do not always have a one-to-one

correlation.

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

Objectives & Reference Materials

Guidance

The following pages are provided to introduce

certification candidates to the range of incremental

reference materials that are available to supplement the

recommended formal AppDynamics University courses.

Details of available training deliverables can be found

at learn.appdynamics.com

These references are neither prescriptive nor definitive,

but are rather a subset intended expand a candidate’s

realm of knowledge, and help facilitate additional

hands-on practical experience with the AppDynamics

Platform, in order to prepare for an exam.

Additional relevant reference materials can always be

found by searching at www.appdynamics.com/support

20September 2019

Platform Version

As of the date of this publication, current versions of the

AppDynamics Certified Associate Administrator exam

are based on v4.4 of the AppDynamics Platform, and the

expectation that candidates should have ~200-500 hours of

practical experience post its release.

In addition, all exams are designed in anticipation that

candidates should be sufficiently skilled that they are able to

apply their knowledge to existing on-premises installations,

that may be using previous platform versions, or the latest

SaaS release… where, when and as may be appropriate.

Searching at www.appdynamics.com/support for version-

specific content will permit a candidate to review any

nuances between their current version and v4.4

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

Objectives & Reference Materials (continued)

Installing and Configuring Agents References (#1)

Installing and Configuring Java Agents ➢ https://docs.appdynamics.com/display/PRO44/Install+the+Java+Agent

➢ https://docs.appdynamics.com/display/PRO44/Configure+the+JavaScript+Agent

➢ https://docs.appdynamics.com/display/PRO44/Java+Agent+Configuration+Properties

➢ https://docs.appdynamics.com/display/PRO44/Upgrade+the+Java+Agent

➢ https://docs.appdynamics.com/display/PRO44/Troubleshooting+Java+Agent+Issues

➢ https://docs.appdynamics.com/display/PRO44/Tune+Java+Agent+Performance

➢ https://docs.appdynamics.com/display/PRO44/Java+Agent+Logging

Installing and Configuring .NET Agents ➢ https://docs.appdynamics.com/display/PRO44/Install+the+.NET+Agent

➢ https://docs.appdynamics.com/display/PRO44/Configure+the+.NET+Agent

➢ https://docs.appdynamics.com/display/PRO44/.NET+Agent+Configuration+Properties

➢ https://docs.appdynamics.com/display/PRO44/Manage+Windows+Performance+Metrics

➢ https://docs.appdynamics.com/display/PRO44/Administer+the+.NET+Agent

➢ https://docs.appdynamics.com/display/PRO44/Upgrade+the+.NET+Agent

➢ https://docs.appdynamics.com/display/PRO44/.NET+Agent+Logging

21September 2019

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

Objectives & Reference Materials (continued)

Installing and Configuring Agents References (#2)

Installing and Configuring Machine Agents ➢ https://docs.appdynamics.com/display/PRO44/Standalone+Machine+Agent

➢ https://docs.appdynamics.com/display/PRO44/Standalone+Machine+Agent+Require

ments+and+Supported+Environments

➢ https://docs.appdynamics.com/display/PRO44/Install+the+Standalone+Machine+Agent

➢ https://docs.appdynamics.com/display/PRO44/Standalone+Machine+Agent+Configur

ation+Property+Reference

➢ https://docs.appdynamics.com/display/PRO44/Verify+the+Standalone+Machine+Age

nt+Installation

➢ https://docs.appdynamics.com/display/PRO44/FAQs+and+Troubleshooting

Installing and Configuring Database Agents ➢ https://docs.appdynamics.com/display/PRO44/Prepare+to+Install+the+Database+Agent

➢ https://docs.appdynamics.com/display/PRO44/Database+Visibility+Permissions

➢ https://docs.appdynamics.com/display/PRO44/Administer+the+Database+Agent

➢ https://docs.appdynamics.com/display/PRO44/Upgrade+the+Database+Agent

➢ https://docs.appdynamics.com/display/PRO44/Verify+the+Database+Agent+Installation

➢ https://community.appdynamics.com/t5/Knowledge-Base/Release-Upgrade-Checklist-

for-Database-Agents/ta-p/32098

➢ https://docs.appdynamics.com/display/PRO44/Configure+WMI+Permissions+and+Security

22September 2019

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

Objectives & Reference Materials (continued)

Installing and Configuring Agents References (#3)

Installing and Configuring App Server Agents ➢ https://docs.appdynamics.com/display/PRO44/Install+App+Server+Agents

➢ https://docs.appdynamics.com/display/PRO44/Administer+App+Server+Agents

➢ https://docs.appdynamics.com/display/PRO44/Manage+App+Agents

➢ https://docs.appdynamics.com/display/PRO44/App+Agent+Node+Properties

Using End User Monitoring ➢ https://docs.appdynamics.com/display/PRO44/Overview+of+End+User+Monitoring

➢ https://docs.appdynamics.com/display/PRO44/Browser+Real+User+Monitoring

➢ https://docs.appdynamics.com/display/PRO44/Set+Up+and+Access+Browser+RUM

➢ https://docs.appdynamics.com/display/PRO44/Browser+RUM+Supported+Environments

➢ https://docs.appdynamics.com/display/PRO44/Browser+Synthetic+Monitoring

➢ https://docs.appdynamics.com/display/PRO44/Synthetic+Private+Agent

➢ https://docs.appdynamics.com/display/PRO44/Install+the+Synthetic+Private+Agent

The Universal Agent ➢ https://docs.appdynamics.com/display/PRO44/AppDynamics+Universal+Agent

Troubleshooting Agent Issues ➢ https://community.appdynamics.com/t5/Knowledge-Base/Troubleshooting-Agent-

Issues-FAQs/ta-p/30583

23September 2019

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

Objectives & Reference Materials (continued)

Creating & Maintaining Dashboards References

Utilizing Dashboards ➢ https://docs.appdynamics.com/display/PRO44/Server+Dashboard

➢ https://docs.appdynamics.com/display/PRO44/Network+Dashboard

➢ https://docs.appdynamics.com/display/PRO44/Crash+Dashboard

➢ https://docs.appdynamics.com/display/PRO44/Mobile+App+Dashboard

➢ https://docs.appdynamics.com/display/PRO44/Monitor+Applications+with+the+IoT+D

ashboards

Creating and Customizing Dashboards ➢ https://docs.appdynamics.com/display/PRO44/Custom+Dashboards

➢ https://docs.appdynamics.com/display/PRO44/Create+and+Manage+Custom+Dashb

oards+and+Templates

➢ https://docs.appdynamics.com/display/PRO44/Import+and+Export+Custom+Dashboa

rds+and+Templates+Using+the+UI

➢ https://community.appdynamics.com/t5/Knowledge-Base/Dashboard-Do-s-and-Don-

ts/ta-p/24185

Dashboard Widgets ➢ https://docs.appdynamics.com/display/PRO44/Widgets

KPIs and Metrics ➢ https://docs.appdynamics.com/display/PRO44/KPI+Metrics+in+Network+Dashboard+

and+Application+Flow+Map

Dashboard Permissions ➢ https://docs.appdynamics.com/display/PRO44/Custom+Dashboard+Permissions

24September 2019

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

Objectives & Reference Materials (continued)

Utilizing Database Collectors References

Using Database Collectors ➢ https://docs.appdynamics.com/display/PRO44/Database+Visibility

➢ https://docs.appdynamics.com/display/PRO44/Overview+of+Database+Visibility

➢ https://docs.appdynamics.com/display/PRO44/Access+Database+Visibility+from+App

lication+Monitoring+Views

➢ https://docs.appdynamics.com/display/PRO44/Database+Visibility+Supported+Enviro

nments

➢ https://docs.appdynamics.com/display/PRO44/Monitor+Databases

➢ https://docs.appdynamics.com/display/PRO44/Add+Database+Collectors

➢ https://docs.appdynamics.com/display/PRO44/Configure+the+Database+Agent+to+M

onitor+Server+Hardware

Database Security and Permissions ➢ https://docs.appdynamics.com/display/PRO44/Database+Visibility+Permissions

➢ https://docs.appdynamics.com/display/PRO44/Required+Monitored+Host+Permissions

➢ https://docs.appdynamics.com/display/PRO44/Enable+SSL+and+SSH+for+Database

+Agent+Communications

Database Licensing ➢ https://docs.appdynamics.com/display/PRO44/Add+Database+Licenses

25September 2019

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

Objectives & Reference Materials (continued)

Managing Data Collectors References

Implementing Data Collectors ➢ https://docs.appdynamics.com/display/PRO44/Data+Collectors

Sensitive Data and Security ➢ https://docs.appdynamics.com/display/PRO44/Sensitive+Data+Collection+and+Security

➢ https://docs.appdynamics.com/display/PRO44/Filter+Sensitive+Data

➢ https://docs.appdynamics.com/display/PRO44/Analytics+and+Data+Security

Using Transaction Analytics ➢ https://docs.appdynamics.com/display/PRO44/Collect+Transaction+Analytics+Data

➢ https://docs.appdynamics.com/display/PRO44/Analytics+Data+Sources

26September 2019

Standards and Conventions

Establishing and Maintaining Standards and

Naming Conventions

➢ https://docs.appdynamics.com/display/PRO44/Install+App+Server+Agents#InstallApp

ServerAgents-TierandNodeNamingGuidelines

➢ https://docs.appdynamics.com/display/PRO44/Configure+Page+Identification+and+N

aming

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

Objectives & Reference Materials (continued)

Alerts and Responses References (#1)

Creating and Maintaining Health Rules ➢ https://docs.appdynamics.com/display/PRO44/Health+Rules

➢ https://docs.appdynamics.com/display/PRO44/JMX+Health+Rules

➢ https://docs.appdynamics.com/display/PRO44/Configure+Health+Rules

Monitoring Health Rule Events ➢ https://docs.appdynamics.com/display/PRO44/Troubleshoot+Health+Rule+Violations

➢ https://docs.appdynamics.com/display/PRO44/Monitor+Events

➢ https://community.appdynamics.com/t5/Knowledge-Base/Policy-and-Health-Rule-

Configuration-Matrix/ta-p/14985

➢ https://docs.appdynamics.com/display/PRO44/Configure+Machine+Health+Rules%2

C+Policies%2C+and+Alerts

➢ https://docs.appdynamics.com/display/PRO44/Database+Health+Rules+and+Alerts

➢ https://docs.appdynamics.com/display/PRO44/Configuration+Import+and+Export+API

Creating and Managing Actions ➢ https://docs.appdynamics.com/display/PRO44/Actions

➢ https://docs.appdynamics.com/display/PRO44/Diagnostic+Actions

➢ https://docs.appdynamics.com/display/PRO44/Remediation+Actions

➢ https://docs.appdynamics.com/display/PRO44/Custom+Actions

➢ https://docs.appdynamics.com/display/PRO44/Build+a+Custom+Action

27September 2019

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

Objectives & Reference Materials (continued)

Alerts and Responses References (#2)

Creating and Monitoring Policies ➢ https://docs.appdynamics.com/display/PRO44/Policies

➢ https://docs.appdynamics.com/display/PRO44/Configure+Policies

➢ https://community.appdynamics.com/t5/Knowledge-Base/Why-aren-t-my-health-rule-

policies-triggering/ta-p/31881

Using Server Monitoring ➢ https://docs.appdynamics.com/display/PRO44/Monitor+Your+Servers+using+Server+

Visibility

➢ https://docs.appdynamics.com/display/PRO44/Server+Visibility

➢ https://docs.appdynamics.com/display/PRO44/Dynamic+Monitoring+Mode+and+Serv

er+Visibility

➢ https://docs.appdynamics.com/display/PRO44/Monitor+Databases+and+Database+S

ervers

➢ https://docs.appdynamics.com/display/PRO44/Configure+the+Database+Agent+to+M

onitor+Server+Hardware

Alerting Extensions ➢ https://www.appdynamics.com/community/exchange/extension/appdynamics-

servicenow-rest-api-alerting-extension

Monitoring Application Agent Licenses ➢ https://docs.appdynamics.com/display/PRO44/License+Management

28September 2019

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

Objectives & Reference Materials (continued)

Error Handling and Exceptions References (#1)

Creating Errors and Exceptions ➢ https://docs.appdynamics.com/display/PRO44/Errors+and+Exceptions

➢ https://docs.appdynamics.com/display/PRO44/Error+Detection

Managing Error and Exception Configurations ➢ https://community.appdynamics.com/t5/Knowledge-Base/How-do-I-exclude-errors-

and-exceptions-from-detection/ta-p/13968

➢ https://community.appdynamics.com/t5/Knowledge-Base/Expected-Errors-or-

Exceptions-Are-Not-Showing-Up/ta-p/13952

Locating Snapshots ➢ https://docs.appdynamics.com/display/PRO44/Transaction+Snapshots

➢ https://docs.appdynamics.com/display/PRO44/Network+Request+Snapshots

Capturing Snapshots with Diagnostic

Sessions

➢ https://docs.appdynamics.com/display/PRO44/Transaction+Snapshot+Collection

➢ https://docs.appdynamics.com/display/PRO44/Diagnostic+Sessions

Monitoring Events ➢ https://docs.appdynamics.com/display/PRO44/Monitor+Events

➢ https://docs.appdynamics.com/display/PRO44/Alert+and+Respond+API

Establishing Procedures to Identify Problems ➢ https://docs.appdynamics.com/display/PRO44/Alert+and+Respond

Reporting Application Performance ➢ https://docs.appdynamics.com/display/PRO44/Reports

29September 2019

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

Objectives & Reference Materials (continued)

Error Handling and Exceptions References (#2)

Identifying Slow, Error and Stalled Business

Transactions

➢ https://docs.appdynamics.com/display/PRO44/Business+Transactions

➢ https://docs.appdynamics.com/display/PRO44/Slow+Response+Times

➢ https://docs.appdynamics.com/display/PRO44/Transaction+Thresholds

➢ https://docs.appdynamics.com/display/PRO44/Configure+Browser+RUM+Performanc

e+Thresholds

➢ https://docs.appdynamics.com/display/PRO44/Configure+Mobile+Network+Request+

Thresholds

➢ https://community.appdynamics.com/t5/Knowledge-Base/Why-are-snapshots-

missing-in-the-Controller/ta-p/19047

Evaluating Server Performance Metrics ➢ https://docs.appdynamics.com/display/PRO44/View+Server+Metrics+From+Applicatio

n+Context

➢ https://docs.appdynamics.com/display/PRO44/Metric+Data+Resolution+Over+Time

➢ https://docs.appdynamics.com/display/PRO44/Flow+Maps

➢ https://community.appdynamics.com/t5/Knowledge-Base/Why-are-snapshots-

missing-in-the-Controller/ta-p/19047

Defining Scheduled Reports ➢ https://docs.appdynamics.com/display/PRO44/Dashboards+and+Reports

➢ https://docs.appdynamics.com/display/PRO44/Administer+the+Reporting+Service

30September 2019

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

Objectives & Reference Materials (continued)

Error Handling and Exceptions References (#3)

Creating and Monitoring Backend System

Configurations

➢ https://docs.appdynamics.com/display/PRO44/Backend+Detection+Rules

➢ https://docs.appdynamics.com/display/PRO44/Java+Backend+Detection

➢ https://docs.appdynamics.com/display/PRO44/.NET+Backend+Detection

➢ https://docs.appdynamics.com/display/PRO44/Exit+Point+Detection+Rules

Analyzing Business Transaction Performance

Metrics

➢ https://docs.appdynamics.com/display/PRO44/Business+Transaction+Performance

➢ https://docs.appdynamics.com/display/PRO44/Call+Graphs

➢ https://docs.appdynamics.com/display/PRO44/Call+Graph+Settings

31September 2019

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.

Objectives & Reference Materials (continued)

System Access and Security References

Creating and Managing Users and Groups ➢ https://docs.appdynamics.com/display/PRO44/Manage+Users+and+Groups

➢ https://docs.appdynamics.com/display/PRO44/User+Management

➢ https://docs.appdynamics.com/display/PRO44/User+Preferences

➢ https://community.appdynamics.com/t5/Knowledge-Base/How-do-I-manage-users-as-

an-admin/ta-p/23286

Defining Roles and Permissions ➢ https://docs.appdynamics.com/display/PRO44/Roles+and+Permissions

➢ https://docs.appdynamics.com/display/PRO44/Account+Permissions

➢ https://docs.appdynamics.com/display/PRO44/Application+Permissions

➢ https://docs.appdynamics.com/display/PRO44/Business+iQ+Analytics+Permissions

➢ https://docs.appdynamics.com/display/PRO44/End+User+Monitoring+Permissions

➢ https://docs.appdynamics.com/display/PRO44/Server+Visibility+Permissions

32September 2019

AppDynamics is

now part of Cisco.

AppDynamics is

now part of Cisco.

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

➢ https://learn.appdynamics.com/certifications

AppDynamics Certified Associate Performance Analyst

➢ https://learn.appdynamics.com/certifications/performance-analyst

AppDynamics Certified Associate Administrator

➢ https://learn.appdynamics.com/certifications/administrator

AppDynamics Certified Implementation Professional

➢ https://learn.appdynamics.com/certifications/implementer

33September 2019

© 2019 Cisco and/or i ts affi l iates. All r ights reserved.

APPDYNAMICS CERTIFICAT ION PROGRAM

AppDynamics is

now part of Cisco.September 2019 34