apollo tyre

53
CHAPTER 1 INTRODUCTION APOLLO TYRES Apollo Tyres Ltd, with its corporate headquarters in Gurgaon, India, is in the business of manufacture and sale of tyres since its inception in 1972. Over the years, the company has grown manifold, establishing its footprint across the globe. The company has manufacturing presence in Asia, Europe and Africa, with 9 modern tyre facilities and exports to over 118 countries. Powered by its key brands — Apollo, Dunlop (brand rights for 32 African countries) and Vredestein, the company offers a comprehensive product portfolio spread across passenger car, light truck, truck-bus, off highway and bicycle tyres, retreading material and retreaded tyres. At the end of its financial year on March 31, 2012, Apollo Tyres had clocked a turnover of US$ 2.5 billion, backed by a global workforce of approximately 16000 employees. Apollo Tyres Ltd is traded in India on the Bombay, National and Kochi Stock Exchanges, with 56.63% of shares held by the public, government entities, banks and financial institutions as on June 30, 2013 Apollo Tyres Ltd is the world's 17th biggest tyre manufacturer, with annual consolidated revenues of Rs 121.5 1

Upload: cyril-chettiar

Post on 30-Dec-2015

139 views

Category:

Documents


4 download

DESCRIPTION

rm of apollo tyres

TRANSCRIPT

Page 1: Apollo Tyre

CHAPTER 1

INTRODUCTION

APOLLO TYRES

Apollo Tyres Ltd, with its corporate headquarters in Gurgaon, India, is in the business of

manufacture and sale of tyres since its inception in 1972. Over the years, the company has

grown manifold, establishing its footprint across the globe.

The company has manufacturing presence in Asia, Europe and Africa, with 9 modern tyre

facilities and exports to over 118 countries. Powered by its key brands — Apollo,

Dunlop (brand rights for 32 African countries) and Vredestein, the company offers a

comprehensive product portfolio spread across passenger car, light truck, truck-bus, off

highway and bicycle tyres, retreading material and retreaded tyres.

At the end of its financial year on March 31, 2012, Apollo Tyres had clocked a turnover of

US$ 2.5 billion, backed by a global workforce of approximately 16000 employees.

Apollo Tyres Ltd is traded in India on the Bombay, National and Kochi Stock Exchanges,

with 56.63% of shares held by the public, government entities, banks and financial

institutions as on June 30, 2013

Apollo Tyres Ltd is the world's 17th biggest tyre manufacturer, with annual consolidated

revenues of Rs 121.5 billion (US$ 2.5 billion) in 2011. It was founded in 1976. Its first plant

was commissioned in Perambra, Kerala. The company now has four manufacturing units in

India, one in South Africa, two in Zimbabwe and 1 in Netherlands. It has a network of over

4,000 dealerships in India, of which over 2,500 are exclusive outlets.

It gets 59% of its revenues from India, 28% from Europe and 13% from Africa. Apollo tyres

were awarded the FICCI award among large industries category for the best Quality systems.

It is planning to become the 10th biggest tyre manufacturer in the world with annual revenues

of $6 billion by 2016.

On 12 June 2013, it is reported that Apollo Tyres Ltd would buy US-based Cooper Tire &

Rubber Company for about $2.5 billion in a deal that would make it the world's seventh-

largest tyre maker.

1

Page 2: Apollo Tyre

Apollo's cash offer of $35 per share represents a premium of about 43 percent to Cooper's

share price on the New York Stock Exchange.

Apollo Tyres, which does not currently operate in the United States, gets two-thirds of its

revenue from India.

The acquisition of Cooper, the world's 11th biggest tyre company by sales, will give Apollo

access to the US market for replacement tyres for cars and light and medium trucks

History

Apollo Tyres straddles the Indian tyre industry much like the Greek Sun God Apollo's four

horse-drawn chariot races across the vast expanse of the sky, symbolising the creation of

light, hence knowledge and truth. And like the Greek charioteer, Apollo Tyres has stood the

test of time on the four pillars of vision, integrity, quality and sheer determination.

The history of Apollo Tyres dates back to 1974 when it was incorporated as a company in

Cochin, Kerala through the purchase of a licence from the Ruby Rubber Works. Cochin by

Mr. Mathew T. Marattukalam, Jacob Thomas and his associates. In 1976, the company was

taken over by Dr. Raunaq Singh. Apollo's first manufacturing facility (often referred to as the

'mother plant') is in Perambra, Cochin where production commenced in 1977 with an

installed capacity of 420,000 each of tyres and tubes.

The first 20 years of the company's existence were not easy. Those were times when licences

and quotas ruled the world of manufacturing in a market dominated by multinational

companies with access to technology and machinery and deep pockets.

Therefore, soon after its inception, due to the huge investments required, Apollo wiped out its

net worth and became a BIFR company during the Emergency years. However, Apollo Tyres

was returned to its owners during the Janata Government.

Apollo then used to make the entire gamut of tyres required for scooters, bicycles, trucks and

cars. However, the then core team, led by Onkar Singh Kanwar, realized that to make an

impact in the market and become financially viable it had to become a dominant player in the

commercial vehicles segment. At the time, Modi Tyres had an overwhelming market share

2

Page 3: Apollo Tyre

and reputation. Extensive on-ground research by the team allowed it to understand the areas

in which Apollo could make an impact.

The philosophy then was 'one product fits all', where regardless of the kind of usage, the tyres

truckers fitted on their vehicles were the same. Team Apollo decided to known as the

'overload' segment and produce tyres which could withstand the extra load the vehicles were

made to carry, while providing drivers with the crucial safety net. It was a tyre called the

Hercules which was the first of its kind. Later, products like Amar, Loadstar and XT-7, XT-9

and XT-9 Gold were introduced, products still enjoy consumer validation. In fact, XT-9 is the

only tyre in India to have sold more than one crore units, providing the superiority of the

product.

In later years, there have been many such first in Apollo's cap. Apart from enjoying the

distinction of being the first tyre company to segment the market on the basis of load and

mileage requirements, it has been the first to introduce packaging for car tyres and tubes and

also the very first Indian company to introduce farm radial tyres. n other innovative moves,

Apollo is the first tyre company to run customer loyalty and awareness programmes to enable

them to derive optimal benefits from their Apollo farm tyres, and also the first to launch

exclusive rural retail stores 'Apollo Tyre World' for truck tyres. Apollo tyres Ltd. has another

first to its credit being the first Tyre Manufacturing Company Worldwide to be certified for

B7799 given for information security of IT systems. Another landmark has been the

successful implementation of SAP across the organisation for better results and productivity.

First Indian tyre company to launch exclusive branded outlets -- Apollo Tyre World-- for

truck tyres

First Indian tyre company to segment the market on the basis of load and mileage

requirements

First Indian tyre company to introduce packaging for car and two-wheeler tyres and tubes

First Indian tyre company to run a customer loyalty programme

First Indian tyre company to introduce radial tyres for the farm category

First tyre company in India to obtain ISO Certification for all its operations

First Indian tyre company to produce H, V and W-speed rated tubeless tyres

3

Page 4: Apollo Tyre

First Indian tyre company to run HIV-AIDS awareness and prevention clinics for the

trucking community

First Indian tyre company to support the creation of an Emergency Medical Service

in an Indian city

First Indian tyre company to execute an overseas acquisition

First Indian tyre company to reach a revenue of over US$ 1 billion

1975 Inception

1975 Registered as a company

1977 First plant commissioned in Perambra (Cochin, Kerala)

1991 Second plant commissioned in Limda (Baroda, Gujarat )

1995 Acquired Premier Tyres in Kalamassery (Cochin, Kerala)

1996 Exclusive tubes plant commissioned in Ranjangaon (Pune, Maharashtra)

2000 Exclusive radial capacity established in Limda

2000 Established Apollo Tyres Health Care Clinic for HIV-AIDS awareness and

prevention in Sanjay Gandhi Transport Nagar, Delhi

2003 Expansion of passenger car radial capacity to 6,600 tyres/day

2004 Production of India 's first H-speed rated tubeless passenger car radial tyres

2004 Support in setting up India 's first Emergency Medical Service in Baroda ,

Gujarat

2005 Apollo Tyres Health Care Clinics in Udaipur in Rajasthan and Kanpur in Uttar

Pradesh

4

Page 5: Apollo Tyre

2006 Expansion of passenger car radial capacity to 10,000 tyres/day

2006 Expansion of passenger car range to include 4x4 and all-terrain tyres

2006 Acquired Dunlop Tyres International in South Africa and Zimbabwe

2006 Opening of Apollo Tyres Health Care Clinic in Ukkadam, Tamil Nadu

2006 Launch of DuraTread, treading material and solutions

2006 Launch of India's first range of ultra-high performance V and W-speed rated

tyres

2007 Launch of Regal truck and bus radial tyres

2008 New plant at Chennai, Tamil Nadu, India

In 2009, Apollo Tyres acquired the Netherlands-based tyre maker Vredestein Banden

B.V. (VBBV) for an undisclosed sum from Russia's bankrupt largest tyre manufacturer

Amtel-Vredestein NV.

2013 Disposed of the Dunlop brand in Africa along with most of the South African operation

in a sale to Sumitomo Rubber Industries of Japan.

2013, Apollo is set to acquire the US based Cooper Tire & Rubber Co. which is expected to

be completed at the end of the year.

The Future

At Apollo Tyres, they believe in being in control of their destiny. They set ambitious targets

and believe in stretching themselves to outperform them. Therefore, the leadership position in

the Indian market notwithstanding, Apollo is now set to look overseas for new challenges.

Nearly all initiatives being taken at this point in time are geared to fuel this ambition.

At home and abroad, Apollo is looking to not only consolidate its leadership position in

various segments through newer, high technology products but also through consistent

organic and inorganic growth opportunities, in tyres and allied products. Becoming a leader

in the passenger car tyre segment is a priority as is the export of passenger car radials. If the

5

Page 6: Apollo Tyre

company continues to grow at the current pace, Apollo expected to reach the US$1 billion

mark in less than five years. Continuous focus on cost control and operating efficiency

remains the hallmark of the company.

Adding to all this is the fact that radialisation in India is throwing up fresh opportunities, as is

the boom in road infrastructure and the completion of the Golden Quadrilateral and the

North-South-East-West corridor. Therefore the future is optimistic with promises of a

virtuous cycle of growth.

Apollo has three tyre manufacturing facilities and one unit for the production of tubes and

flaps in four locations based in West and South India. Apollo endeavour has been to have the

widest spread of sales and regional offices, along with stock points at locations which allow

for maximum customer reach and efficient supply chain management. Apollo dealer or

business partners are also chosen with great care. Apollo's products are sold through a

combination of outlets ranging from exclusive dealerships to multi-brand and branded retail

outlets.

The continuous upgradation of dealer knowledge is in Apollo's interest and therefore their

training is undertaken by the company. With a dedicated field sales, technical and

commercial force of 600, we feel that we are best positioned to meet the customer specific

needs.

Research and Development for Apollo Tyres

The state-of-the-art Research & Development Centre had its birth at Perambra, Cochin and

later on, it has grown to a substantial height and stature at its present location at Limda,

Baroda. From the hour of inception, its goal has been to foster development and promote the

evolution of new technologies in the field of Tyre Science & Technology. Recently company

has tie ups with IIT's & IIM's for Rubber Technologies.

All the activities of the centre are extensively supported by a series of highly sophisticated

equipment, which help the research scientists develop products as per customers' specific

requirements.

QUALITY AT APOLLO TYRES

6

Page 7: Apollo Tyre

For a capital intensive industry like tyre manufacturing, technological developments are of

paramount importance. Not only do the quality control teams at Apollo ensure that required

standards are adhered to, but with the drive and the passion that forges across boundaries, the

technical expertise of Apollo's personnel is constantly setting new benchmarks for the

industry. Multiple quality driven initiatives are under progress, some of which are being

continued from previous years. At this time, Process Maturity, Small Improvement

Projects/QC and ISO/TS 16949 certification have started taking shape and giving results.

Improved quality on the shop floors is evident form the fact that27 shop floor teams were

recognised in various external competitions (including CII and QCFI) in 2007, as against, 11

in 2006 and 3 in 2005. Meanwhile, over 250 Small Improvement Projects have been

completed, and another 200 are in various stages of completion. Extensive employee

involvement and contribution to operational efficiency has already been witnessed. Multiple

OE audits were accomplished successfully with appreciation received from auditors for good

practices. The Six Sigma initiative made significant headway this year, bring in financial

savings of Rs 134.07 million from both Black Belt and Green Belt projects. 20 Black Belts

and 17 Green Belts were trained in this year completing one project each. Next year, 11 more

Black Belts and 40 more Green Belts are planned to be trained.

Quality control and enhancement initiatives also resulted in significant improvements in

manufacturing processes. All manufacturing units have improved significantly towards

manufacturing excellence as indicated by improvement in scores (PQA) by 60% compared to

last year. Efforts are on to take Apollo Tyres to a high level of manufacturing excellence,

benchmarking the company to enhance Apollo's core brand value.

Marketing, Service & Distribution

Besides the product, there is another very important contributor that bridges the journey for

the product from the production unit to its final destination. Through our network of

marketing and distribution service, we strive to constantly keep the customer in the loop

regarding the latest developments at our end. Our marketing efforts reinforce the unstoppable

journey that Apollo Tyres has set out on, and invites the people to join us on our passionate

trail.

Bringing a 360º experience to the commercial vehicle customer

7

Page 8: Apollo Tyre

India's first branded re-treaded tyre – Apollo Dura Tyre – was launched in May 2007. In

contrast to the current low-technology, small-scale operation, offering no warranties on the

product, Apollo's Dura Tyre, manufactured at Apollo's green field manufacturing unit in

Kundli, Haryana, India, is a branded, high technology, warranty product, which gives a

performance comparable to a new tyre.

To ensure proximity to the commercial vehicle customer, Apollo's marketing team plans to

set up 4-5 similar facilities at locations close to large transportation hubs. Given the time

constraints commercial vehicle customers operate under, the increased use of multi-axle

vehicles and our improved highway infrastructure, Apollo's Dura Tyre comes at just the right

time. At the automated Kundli plant, mono-rails are used to transport the tyres, which ensures

standardisation of the product and each casing is put through a scanning process to ensure

that Dura Tyres are manufactured with only the best quality casings.

In the initial phase, Apollo is looking at North India as the key market, and will gradually

take Dura Tyre across India as production volumes increase. In two year's time, we are

looking at a turnover of Rs 500 crores (Rs 5 billion) from Dura Tyre. With the Dura Tyre,

Apollo Tyres has become the only Indian tyre Company to offer the commercial vehicle

segment a 360° product portfolio – cross-ply and radial tyres, rethread material or pre-cured

tread rubber, and now rethreaded tyres.

The full Regal TBR range is introduced With the unveiling of the Regal brand truck and bus

radial tyres – Transport RS (front axle) and Transport RD (drive or rear axle)

– The Apollo team brings home a renowned, international brand of radials. Always working

to deliver better technology and greater performance to their customers, the Regal brand

which was being produced in Apollo's manufacturing unit in Dunlop, South Africa, is now

also rolling out of Baroda, India. Used extensively in Africa, Europe and Australia, the Regal

Transport is the sole tyre used for entire fleet of vehicles of some of the major commercial

fleet owners.

Tested extensively in Indian conditions for six months, the Regal Transport radial tyres are

clear leaders providing higher mileage, generating lower heat and saving fuel. Due to the use

of a specially designed tread compound, they also provide better steering response and

traction as well as a higher number of re-treading cycles meaning a longer road life.

8

Page 9: Apollo Tyre

In tune with the Company's culture of Care for Customers, Apollo Tyres has put in place a

dedicated team of techno-commercial experts, called Forza, to work in unison with Apollo's

radial tyre customers to bring down their operating costs. Since the correct load and

application in the radial commercial segment is important for consumers to extract full

benefit, the Forza would be the 'expert tyre consultants' available to ensure that customers do

attain the benefit that radial tyres are expected to bring.

ASPIRE - INDIA’S FIRST 19” PASSENGER CAR TYRE

Apollo's zest for excellence once again made a landmark contribution to technology with the

launch of India's first W-speed rated (safe up to 270 km per hour) directional tyres – Aspire.

Vehicle designer Dilip Chhabria exclusively created a car complimenting the new product

and naming it the same. Always caring for the customer, Aspire is Apollo's creation for the

discerning car enthusiasts, to be used on premier models like the Mercedes E and C Class,

Audi A6 and A4, Toyota Camry, Skoda Superb, Laura and Octavia and the Honda Accord.

Marketed through a handful of select high end tyre dealers across the country, the Aspire will

be delivered only against customer bookings. This marketing strategy is another first in the

Indian tyre industry. Only those dealerships capable of providing the highest levels of after

sales service will be hand-picked in India. Production of the Aspire will commence soon at

Apollo's Limda plant in Gujarat, with Europe and South-East Asia as the key export markets.

The 100% silica compound used for the Aspire makes it ecological, fuel efficient with low

rolling resistance. Other features of the Aspire include a directional tread pattern, low aspect

ratio of the sidewalls and excellent braking, traction and handling. Like the Apollo Acelere

Sportz, the Aspire too was tested extensively at the ATP proving grounds in Papen burg (a

DaimlerChrysler test facility), where it outperformed chosen benchmark in wet conditions.

9

Page 10: Apollo Tyre

CHAPTER 2

ANALYSIS I

MARKETING STRATERGY

Strategic thinking is key to the evolution of successful marketing strategies of APOLLO tyre.

This involves the following analyses:

(a) Understanding markets: Strategic perspective of the market requires skilful analysis

of the trend and how they affect the market size and demand for the firm’s product.

(b) Finding market niches: Price, service, convenience and technology are some of the

niches in Indian market.

(c) Product and service planning: Analysis of the customer’s promotion of the brand,

both of the firm and competitors, besides an analysis of the situation in which the

customer uses the product distribution are some of the key factors that are going to affect

the distribution process in the Indian market.

(ii) Managing for result: With pressure on costs, prices, and margins, marketers will

have to make effective utilization of every rupee spent in marketing.

10

Page 11: Apollo Tyre

Market opportunity of Apollo tyres:-

Identification of market opportunity is critical before the management of affirm takes a

decision to launch or diversify in any product area. This involves analysis of the following:

Size of the market

Marketing strategies and the extent and quality of services rendered by other firm in

the industry.

Market programmed required to satisfy market wants

Identification of key success factors in an industry and linking them to a firm’s

strengths and weakness

Market opportunity

a) Size of the market

b) How well the market is served

c) Prospective inches

d) Marketing mix required to succeed

e) Core competencies required

MARKETING MIX

A Marketing mix is the division of groups to make a particular product, by pricing, product,

branding, place, and quality. Although some marketers have added other P's, such as

personnel and packaging, the fundamentals of marketing typically identifies the four P's of

the marketing mix as referring to:-

1. Product

2. Price

3. Promotion

4. Place

11

Page 12: Apollo Tyre

Product

A tangible object or an intangible service that is mass produced or manufactured on a large

scale with a specific volume of units. Intangible products are often service based like the

tourism industry & the hotel industry. Typical examples of a mass produced tangible object

are the tyre. A less obvious but ubiquitous mass produced service is a computer operating

system.

Price

The price is the amount a customer pays for the product. It is determined by a number of

factors including market share, competition, material costs, product identity and the

customer's perceived value of the product. The business may increase or decrease the price of

product if other stores have the same product.

Place

Place represents the location where a product can be purchased. It is often referred to as the

distribution channel. It can include any physical store as well as virtual stores on the Internet.

Promotion

12

Page 13: Apollo Tyre

Promotion represents all of the communications that a marketer may use in the marketplace.

Promotion has four distinct elements - advertising, public relations, word of mouth and

point of sale. A certain amount of crossover occurs when promotion uses the four principal

elements together, which is common in film promotion. Advertising covers any

communication that is paid for, from television and cinema commercials, radio and Internet

adverts through print media and billboards. One of the most notable means of promotion

today is the Promotional Product, as in useful items distributed to targeted audiences with no

obligation attached. This category has grown each year for the past decade while most other

forms have suffered. It is the only form of advertising that targets all five senses and has the

recipient thanking the giver. Public relations are where the communication is not directly paid

for and includes press releases, sponsorship deals, exhibitions, conferences, seminars or trade

fairs and events. Word of mouth is any apparently informal communication about the product

by ordinary individuals, satisfied customers or people specifically engaged to create word of

mouth momentum. Sales staff often plays an important role in word of mouth and Public

Relations. Broadly defined, optimizing the marketing mix is the primary responsibility of

marketing. By offering the product with the right combination of the four Ps marketers can

improve their results and marketing effectiveness. Making small changes in the marketing

mix is typically considered to be a tactical change. Making large changes in any of the four

Ps can be considered strategic. For example, a large change in the price, say from $19.00 to

$39.00 would be considered a strategic change in the position of the product. However a

change of $131 to $130.99 would be considered a tactical change, potentially related to a

promotional offer.

The term "Marketing Mix" however, does not imply that the 4P elements represent options.

They are not trade-offs but are fundamental marketing issues that always need to be

addressed. They are the fundamental actions that marketing requires whether determined

explicitly or by default.

SOWT ANALYSIS

STRENGTHS

13

Page 14: Apollo Tyre

While taking fresh strides, Apollo Tyres has continued to maintain its lead in the market

within the dominant segment of truck and bus tyres within the Indian tyre industry. The

Company has established a state-of-the-art plant in Baroda. Quick response to changes in

market conditions and product profiles has resulted in superior product innovation and

technical expertise. The Company's marketing initiatives have resulted in a strong brand

recall, even in the price sensitive tyre market. Aiding these efforts is an extensive distribution

network. A progressive leadership has given direction to all the different aspects of the

establishment, from the sourcing of raw materials to a global presence through the acquisition

of Dunlop Tyres International (Pty) Ltd in South Africa. Economies of transportation cost are

a constant benefit to the company on account of proximity to the natural rubber growing belt.

With a move into the international arena, Apollo Tyres not only has access to global sources

of raw materials, but can also follow and maintain global quality standards and international

process and system certifications. Within its physical boundaries, the Company propagates

extensive use of information technology systems, so as to hasten the flow of information and

leverage opportunities across its multiple locations in India and South Africa.

WEAKNESSES

Apollo Tyres has no presence in the two and three wheeler segments. The capital intensive

nature of the business in this segment also has its drawbacks. The non availability of

APOLLO tyres in rural towns is also a draw back which leads the competitors to enter in the

market with their own product.

OPPORTUNITIES

The national thrust in road infrastructure and construction of expressways and national

highways presents a range of opportunities for the tyre industry and Apollo Tyres aims to

make the most of these. Creation of road infrastructure has given, and will increasingly give,

a tremendous fillip to surface transportation in the coming years. The tyre industry will

continue to play an important role in this dynamic and evolving situation. Apollo's leadership

position in the commercial vehicle segment will enable the company to leverage new and

14

Page 15: Apollo Tyre

related business opportunities. We have already started leveraging these opportunities to our

benefit with our new product segments like Truck/Bus Radial (TBR), Off-The-Road (OTR)

tyres, re treading and allied automotive services. Growth within India also supports the

Company's aim to be a leader in the global industry and partake in overseas markets like

Europe.

THREATS

There is a need to prepare for imports from neighbouring countries at competitive prices,

which have been raising in the recent past as well the ever present challenge of raw material

price volatility.

PEST ANALYSIS

POLITICAL:

Government level, it seems that some ambiguity exists. It also seems that measures to

regulate the waste - including post-consumer tires - are the main one being set up as "reflex

“reactions, and with an eye toward securing political capital. This means that awareness and

ways to tackle a simple waste question will be preferred solutions' low-key, and perhaps more

effective. Once in service, plants or processes such as these may well be kept running to a

"net deficit of the environment "to avoid political embarrassment - even if this results in the

“poaching" of raw materials from the waste conversion options ahead of the hierarchy. The

goal now seems to be much on reducing vehicle use, as opposed to the optimal use of scarce

resources. Producer responsibility has so far ignored the tire industry, which is treated as a

part of automobile manufacturing as a whole. However, it moves to incorporate this fact

concept in legislation, safeguards should be established for "blocks" the proportion of

discarded casings for retreading - and also how these would be shared between the

manufacturer's own tire retreading operations in-house and independent retreading facilities.

ECONOMIC:

The Indian tyre industry accounts for around 5% of the global demand as well as global

supply of tyres. Domestic tyre industry has witnessed a remarkable recovery in FY10, after a

slowdown in FY09. This growth was driven by strong revival in automobile demand on the

back of resurgence in economy, rise in employment levels, and easing of interest rate

scenario. Although strong demand growth is an encouraging scenario for the domestic

15

Page 16: Apollo Tyre

industry, rising imports has become key concern factor off late. On an average, 55% of the

production is for replacement market, followed by 29.8% sold to OEMs directly and the

remaining is exported.

SOCIAL:

In terms of procurement, corporate fleet and transport managers are very low in

organizational hierarchy. There is now a "blame culture" which tends to mitigate against any

risks. So in terms of "packaging", supported by the financial benefits adherence to proven

safety standards and quality would be required to overcome resistance. Although private

consumption is more sensitive to environmental issues than ever only a small minority will

actually make purchasing decisions based entirely on these criteria. However, "the image of

the environment" could provide a justification for the purchase, if supported by safety and

appropriate quality assurance standard. In a twist of others on the same topic, consumers – as

residents and special interest groups - are more willing to get involved in environmental

issues to a policy level.

TECHNOLOGY:

R&D:

Most of the major players do not engage in basic research due to the high costs involved. The

source of technology for the domestic firms has been through reverse engineering, joint

ventures and collaborations. The emphasis given by Indian tyre companies to applied

research and the setting up of well-equipped in-house R&D centers by the companies, which

are manned by experts and experienced professionals, have also helped in technology

upgradation. Indian tyre technology has exhibited versatility in maintaining inflow of

technology through foreign collaborations and tailoring the same to Indian needs. R&D is

essentially business or market driven. The emphasis given by Indian tyre companies to

applied research, the setting up of well-equipped in house R&D centres by large tyre

companies, manned by experts and experienced professionals have also helped in technology

upgradation. Indian tyre technology has exhibited versatility in maintaining inflow of

technology through foreign collaborations and tailoring the same to Indian needs.

Automation:

The production system in the Indian tyre industry has been traditionally very labour intensive.

The firms have been resorting to automation in order to tackle problems related to labour

16

Page 17: Apollo Tyre

unionization and indiscipline in the sector. The rationale provided by the firms for the

increasing drive towards automation of the manufacturing facilities has been that high quality

and uniformity of the final product usually cannot be guaranteed with a labour intensive

process

Strategies: APOLLO TYRES

1. Understand Competitor Strategies and other Policies

2. Market Research (consumer analysis)

3. New Product Development (R & D)

4. More focus on company's internal & external environment

5. Diversification on the Basis of Area

Future strategies:

1. They should Focus more on Exports as it even get more foreign exchange to the

Country.

2. They should try to give more of After Sales to the Customer.

3. Eg:-Warranty up to 25,000 Kilometers

4. Should attract customers with various Offers & Promotions

17

Page 18: Apollo Tyre

CHAPTER 3

ANALYSIS II

RESEARCH

Research is a Purposeful investigation. It is a scientific and systematic search for knowledge

and information on a specific topic. Research is useful and Research objective can be

achieved if it is done in Propose Process.

METHODOLOGY

The word “Methodology” spells the meaning itself i.e. the method used by the researches in

obtaining information. The data (Information can be collected from the Primary sources and

Secondary sources.)

By Primary data we mean, data collected by researches himself, for the first time to

collaborate, the data which has previously not been used, is known as primary data; by

secondary data we mean, the data collected from various Published matters, a magazine,

newspapers status of previous research reports etc. In other words we can say that the data

which has already been used for different purposes by different People is known as

secondary.

Primary data can be collected through questionnaire and personal interviews .As for

as my research concern it is limited to customers only that is why I met customers personally.

Secondary data are collected from the various books, journals, news papers editorial, expert

suggestions, web sites and internet etc.

RESEARCH METHODOLOGY

18

Page 19: Apollo Tyre

Research Methodology is a Process to Systematically Solve the research Problem and the

Procedures to achieve Research Objective. It covers various steps adopted by the researches

like research design, the sampling procedures, the data collection method and analysis

Procedures.

RESEARCH DESIGN

This is the comprehensive master plan of the study undertaking given the general statement

of the method used and procedure followed. It help the researcher to insure that the requisite

data, in accordance with the topics of the study of all the aspects of corporate management, it

will also be consist of detail understanding all the competitive TYRE MARKET. It is a kind

of study, which is undertaken when the researcher is interested in knowing to which vending

machine is operating and tries to take an appointment so that I can explain about my product.

The purpose of this study is to insure about the “which type of vending machine is installed

in the company”. Thus, the research design used for study was descriptive research design.

COLLECTION OF DATA:

DATA SOURCE: The various sources of information can be broadly divided into two

categories.

Primary source

Secondary source

PRIMARY SOURCE:

Sources from where first hand information is gathered directly are called PRIMARY DATA.

In case of the above study primary source of collecting data was provided by the company.

SECONDARY DATA:

The source of information, already gathered for some other purpose from other sources such

data are called secondary data. These data can be available from different magazines, journals

and company profiles. So, with regards to my study to collect the secondary data I went

through the company records, magazines, and internet and news papers.

SAMPLE SIZE: 50 samples

19

Page 20: Apollo Tyre

SAMPLE AREA: Mumbai, Thane.

DATA COLLECTION METHOD:

The following method is widely used for collecting data:-

Questionnaire

In the above-mentioned method, questionnaire methods were mainly used for the undertaken

topic. Survey method was mostly used for collecting data through Questionnaire study with

the helped off the framed questionnaire. regarding survey a detailed study are conducted

which is consists of areas covering of all the aspects of corporate sector, this survey is also

includes the detail understanding of all about the Apollo brands through the framed

questionnaire to understand the physiology of the competitors, further, an study will be

conducted of own walk in different companies to identify the hidden opportunities in the

nearby areas, according to the need and permission of the very organization on behalf on

which we were appointed for the survey.

LIMITATIONS OF RESEARCH METHODOLOGY:

Although all the efforts have been made to make the results as accurate as possible, yet the

survey suffers from some limitations. Following are some of the limitations of the study. The

purpose of mentioning these limitations is not to dilute the quality of the results rather to

enable the reader to judge the validity of the result regarding the study. Following are some

limitation of the study.

1. Sample sizes are limited due to certain constraint.

2. Lack of funds was the major obstruction to limit my survey to a small sample of

respondents.

3. Duration of study is also limited further intensive study field wise.

4. Finding of the study, this was done, in Mumbai and Thane.

5. Last but not the least ‘Weather’ was the most important constraint because it changes

continuously. However, the limitation has been judiciously counter balanced as far as

20

Page 21: Apollo Tyre

practicable. However the research of this type cannot be absolutely fixed in a

perpetual framework of time but in spite of some inherent limitations, think that the

very report may be useful for the particular organization.

After analysing the data collection from Mumbai and Thane we are of the view that following

findings are being highlighted on the basis of our study;

1. Apollo tyres are only available in urban location of every district while other tyres

like MRF, CEAT, and JK etc. are available in every location of the country even in

small towns.

2. Apollo & its advertisement campaign are very less as compare to other competitors in

the market.

3. Apollo does not provide maximum variety of two wheelers & three-wheelers tyre

segment therefore its demand is like nothing in this segment of product.

4. It handle the customers complaints on pro-rata basis therefore it can’t be considers as

a full guarantee of company.

5. Its product cost is very reasonable thus; customers are much satisfied in price of

Apollo tyres in every segment.

6. Heavy vehicles are using mostly Apollo tyres but MRF is the major competitor over

here along with MODI & Birla tyres.

7. Distribution network of Apollo tyres is not as good as other competitors available in

the market.

8. In Apollo tyres there are no beneficial schemes & discounts of its bulk purchasing.

9. Company Lack of outlets and customer care assistance support for queries of

customers.

21

Page 22: Apollo Tyre

DATA ANALYSIS & INTERPRETATION

Q. 1.-Do you know about Apollo tyres?

68%

32%

YesNo

DATA INTERPRETATION:

In the sense of product awareness 68% respondents say that

they know about Apollo tyres while rest of 32% told that they don’t know.

22

Page 23: Apollo Tyre

Q. 2.From which source you get information about Apollo tyres?

18%

30%

7%

7%

38%

NewsT.V.MagzinesInternetBy reference of others

DATA INTERPRETATION:

In this question the 38% respondents reveal that they get

information by others, 7% from magzines, also 7%from internet, 30% from T.V. programme

while 18% from news papers.

23

Page 24: Apollo Tyre

Q.3.What plays an important role in your tyres purchasing?

Price Quality Durability All of these0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

20%

43%

8%

29%

Series1

DATA INTERPRETATION:

In this question we collected information from truck

drivers, car & taxi stands, tractor’s drivers and they reveals they mainlly focus on quality of

tyres inspite of itsprice factors. Here 43% respondent says that they focus on quality on tyres

during purchasing, 20%focus on budget and price, 8% on durability while 29% consider all

of these.

24

Page 25: Apollo Tyre

Q.4.-From where you purchase your tyres?

Retailers Wholesellers Agency Company outlates0%

5%

10%

15%

20%

25%

30%

35%

35%

30%28%

7%

DATA INTERPRETATION:

Here maximum respondent were owner of vichle , driver

etc.therefore 35% respondent are telling that they purchase their tyres from retailers , 30%

from wholesellers , 28% from agency and 7% from companyoutlat

25

Page 26: Apollo Tyre

Q.5.As per your opinion what is the durability of Apollo tyres?

Maximum

Minimum

Can't say

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

41%

41%

18%

Series1

DATA INTERPRETATION:

From durability point of view something controversy among

sellers and customers.Here maximum means 41% says that Apollo tyres in durable in nature

and also same 41% respondent are telling that its durability is something less as compare to

other brands while 18% reveals that we can’t say.

26

Page 27: Apollo Tyre

Q.6.What is the nature of your selling Apollo tyres?

33%

19%

48%Single quantitybulk both

DATA INTERPRETATION:

Here our group members collected maximum response from the

sellers of apollo tyres .In this questions 33% sellers reveals that they sale in the single

quantity, 19% are telling they selling bulk quantity, and 48% are in favour of both.

27

Page 28: Apollo Tyre

Q.7.What about consumer’s demand of Apollo tyres?

Very good

Good

Average

Poor

0% 10% 20% 30% 40% 50% 60%

36%

48%

8%

8%

Series1

DATA INTERPRETATION:

Here maximum sellers are responding that the sale of Apollo

tyres are good in market. Aproximate 48% respondent reveals that its sale are good, 36% says

that very good, 8% are infavour of average sale while again 8% are telling that its sale is poor

in the market.

28

Page 29: Apollo Tyre

Q.8. Did you get any complaint from consumers about Apollo tyres?

13%

77%

10%

YesNocan't say

DATA INTERPRETATION:

When our project team were asking to the sellers about

complains in Apollo tyres then just 10% were telling that yes sometimes we get complains

from customers,13% were telling that no we never get any complain from customers

inApollo tyres and 77% respondent were saying that we can’t say anything else.

29

Page 30: Apollo Tyre

Q.9. As per your opinion what is availability in market of Apollo tyres?

84%

7% 9%

Easy availabilityOnly in whole sell storeCan't say

DATA INTERPRETATION:

In this question we collected information from both

sellers and customers. In sense of product availability 84% respondent were telling that

Apollo tyres are easily available in the market,7% told that its available in only wholesellers

and urban areas while 9% were teling that their vehicle onwers purchase tyres therefore they

can’t say anything else.

30

Page 31: Apollo Tyre

Q.10. Who is purchasing Apollo tyres mostly?

Two whealerFour whealer

heavy whealer

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

15%

38%

47%

Series1

DATA INTERPRETATION:

According to responses of sellers just 15% Apollo

tyres purchased by two-wheeles like BUGGI, Buluck-cart,bikes etc,38% tyres purchased by

light vehiclelike cars, DCM etc while maximum 47% purchasing is being done by heavy

vehicle like trucks, bus, trailersetc.

31

Page 32: Apollo Tyre

CHAPTER 4

SUMMARY, CONCLUSION & RECOMMENDATIONS

RECOMMENDATIONS:

Whatever findings realised our project team they really feel that

for maximising the market share, brand equity, market leadership and product sale following

important recommendations & suggestions must be there in Apollo tyres;

1. There should be availability of its product in two wheelers & three- wheelers segment in the

market.

2. Apollo tyres require aggressive advertisement & sales promotion for leading the market.

3. Its sales may be maximising if company outlets will be there in the market.

4. It requires a complete market research for understanding the product availability &

customer’s feedback.

5. There should be discounts & schemes in bulk tyre purchasing.

6. It requires customer’s care support in every city.

7. They have to improve their distribution network in each and every location of the country

even in small towns also.

32

Page 33: Apollo Tyre

CONCLUTION

Producing large volume of products and services should not an ultimate motive of company.

For better survival in the market, both production as well as distribution network must be

better. After a broader analysis we find out in our live survey that in today’s scenario

customers are treated as a king of market therefore their satisfaction is the KEY MANTRA

for maximum achievement of the company.

In very simple term it always considers that larger availability of products in market is an

effective tool of maximising the sale of product (according to production concept). Apollo

company is well recognised in all over world but yet it lacking the sales promotion,

advertisement campaign & its product availability in small towns.

For leading the market a company always focuses on who is my customers either sellers or

end users. Apollo Tyres Limited is maximum focus on dealers, wholesalers & agencies

instead of focusing retailers & end users. Consumers/customers are the two important aspect

of a single coin. Therefore for reaching the top position in corporate global world customers,

intermediaries & product availability is a LIFE BLOOD for business enterprise.

33

Page 34: Apollo Tyre

BIBLIOGRAPHY

Books & Magazines Kotler, Philip

Kothari.C.R.

Business & Management

4 P’s of Business & Marketing

News Papers Times of India

Business Standard

Advertisement Apollo Tyres campaign

Websites

www.apollo.co.in

www.ask.co.in

www.wikipedia.com

34

Page 35: Apollo Tyre

APPENDIX:

QUESTIONNAIRE

FOR CUSTOMERS

Q.1.Do you know about Apollo tyres?

(a) Yes [ ] No [ ]

Q.2.From which source you get information about Apollo tyres?

(a)News { } (b) TV { } (c) Magazine { } (d) Internet { }

(e)By reference of other { }

Q.3.What plays an important role in your tyres purchasing?

(a)Price (b) Quality (c) Durability (d) All of these

Q.4. As per your opinion what is availability in market of Apollo tyres?

(a)Easy availability (b) only in whole sell store (c) can’t say

Q.5.As per your opinion what is the durability of Apollo tyres?

(a) Maximum (b) Minimum (c) can’t say

35

Page 36: Apollo Tyre

FOR SELLERS

Q.6.What is the nature of your selling Apollo tyres?

(a)Single quantity (b)Bulk (c)Both

Q.7.What about consumer demand of Apollo tyres?

(a)Very good (b) Good (c) Average (d) Poor

Q.8. Did you get any complaint from consumers about Apollo tyres?

(a)Yes (b) No (c) Can’t says

Q.9. As per your opinion what is availability in market of Apollo tyres?

(a)Easy availability (b) Only in whole sell store, (c)can’t say

Q.10. Who is purchasing Apollo tyres mostly?

(a)Two wheeler (b) Four wheeler (c) Heavy wheeler

36