apollo 13 itsm simulation - pink elephantimagine you are on the apollo 13 support team, when one of...

www.pinkelephant.co.uk Duration: 1 Day Pre-requisites: None Delivery Methods: Classroom The Scenario Imagine you are on the Apollo 13 support team, when one of your crew-members reports hearing a loud 'bang'. The bang is the explosion of the liquid oxygen tank No. 2 in the Service Module, providing vital oxygen used by the fuel cells that are Apollo's primary power source. The backup battery-powered electric supply in the Command and Service Module (CSM) has a lifetime of up to ten hours. Unfortunately, your ship is 87 hours from home. Your spacecraft is slowly dying. You have a serious problem, unless you, the crew members and the other mission control staff start working as a team to solve this problem you will never see home again. Why Apollo 13 ITSM Simulation With the growing importance of IT to all organisations ITSM is becoming a strategic capability. Many organisations have adopted and invested heavily in ITSM best practice frameworks. Many are struggling and are not achieving the hoped for value, worse still their lack of ITSM capabilities are presenting a risk to their business. Despite the massive investments Many organisations see ITSM improvements as ‘Implementation projects’ and fail to embed CSI (Continual Service Improvement) as a core capability within the culture of the organisation. IT is too internally focused. We forget to focus on the Customer and the Business. There is too little focus on aligning processes to business needs and too little ability to measure and demonstrate the value. Apollo 13 ITSM Simulation

Upload: others

Post on 02-Jun-2020

3 views

Category:

Documents

0 download

Report

Download

Embed Size (px):

TRANSCRIPT

Page 1: Apollo 13 ITSM Simulation - Pink ElephantImagine you are on the Apollo 13 support team, when one of your crew-members reports hearing a loud 'bang'. The bang is the explosion of the

www.pinkelephant.co.uk

Duration: 1DayPre-requisites: NoneDeliveryMethods: Classroom

TheScenario

ImagineyouareontheApollo13supportteam,whenoneofyourcrew-membersreportshearingaloud'bang'.ThebangistheexplosionoftheliquidoxygentankNo.2intheServiceModule,providingvitaloxygenusedbythefuelcellsthatareApollo'sprimarypowersource.Thebackupbattery-poweredelectricsupplyintheCommandandServiceModule(CSM)hasalifetimeofuptotenhours.

Unfortunately,yourshipis87hoursfromhome.Yourspacecraftisslowlydying.Youhaveaseriousproblem,unlessyou,thecrewmembersandtheothermissioncontrolstaffstartworkingasateamtosolvethisproblemyouwillneverseehomeagain.

WhyApollo13ITSMSimulation

WiththegrowingimportanceofITtoallorganisationsITSMisbecomingastrategiccapability.ManyorganisationshaveadoptedandinvestedheavilyinITSMbestpracticeframeworks.Manyarestrugglingandarenotachievingthehopedforvalue,worsestilltheirlackofITSMcapabilitiesarepresentingarisktotheirbusiness.Despitethemassiveinvestments

ManyorganisationsseeITSMimprovementsas‘Implementationprojects’andfailtoembedCSI(ContinualServiceImprovement)asacorecapabilitywithinthecultureoftheorganisation.ITistoointernallyfocused.WeforgettofocusontheCustomerandtheBusiness.Thereistoolittlefocusonaligningprocessestobusinessneedsandtoolittleabilitytomeasureanddemonstratethevalue.

Apollo13ITSMSimulation

www.pinkelephant.co.uk

KnowledgeObjectives

• ImproveyourITSMperformance

• IncreaseCustomerandServiceFocus

• GetmoreoutyourITSM/ITILtraining

• LearnhowtoimproveProcessestoachievedemonstratedvaluesandreducebusinessrisk

Youwilllearnhowto

• Workasateamtodesignandimplementeffectiveprocesses

• UnderstandhowITSMtheoryworksinpractice

• Appreciatetheinterdependenciesofprocesses&theirimpactonbusinesscontinuity

• RunasuccessfulawarenesscampaigntoovercomeresistancetochangewithinyourorganisationEnsuregooddesignimprovestheperformanceoftheservicedepartment

WhoShouldAttend?

AnyonewhoworksinorislookingtoimplementanITservicemanagementenvironment.NopreviousknowledgeofITSMisrequired.

Benefitstoyourorganisation

SuccessfulimplementationofITSMensuresthatstewardshipofyourcompany’smostimportantresource,itsinformation,ismanagedinaneffectiveandefficientmanner.

Apollo13willnotonlygiveyourteamthebasicskillnecessarytoimplementITSMbutalsogivethemapracticaldemonstrationofitsimportance.

Benefitstoyouasanindividual

ThisSimulationwillreallyhelpbringITSMtolifeforyou.WhetheryouhavepriorexperienceofframeworkssuchasITIL®orCoBIT,orareentirelynewtoITSM,Apollo13willgiveyoutheconfidencetomakechangesthatwillmakeyou,yourteamandyourentirebusinessmoreefficient.

Cloud itsm[saa s itsm]

5 Ways ITSM can Support DevOps, an ITSM Academy Webinar

Day 2 - ITSM - Maximo ITSM Product Suite by Francois Marais

Hp Itsm Workshop

Maximo ITSM Product Suitemaximo.ae/presentations/Day 2 - ITSM - Maximo ITSM Product Suite by... · Maximo ITSM Product Suite ... A foundation of the ITIL framework Resource Mgmt,

ITSM Retail

The HP IT Service Management (ITSM) Reference …whp-hou4.cold.extweb.hp.com/pub/services/itsm/info/itsm...The HP IT Service Management (ITSM) Reference Model A model for successfully

Preparing for Digital Business - ITSM Academy ITSM... · Traditional ITSM Agile ITSM Customer – anyone not in IT PMO, Development, Ops – 3 different groups IT & the Business IT

DevOps & ITSM - Pink Elephant ITSM... · DevOps & ITSM: Defining Value From Two Sides Of The Same Coin

Documentation OTRS::ITSM 2.0 - Grundlagenftp.otrs.org/pub/otrs/doc/doc-itsm/2.0/de/pdf/otrs_itsm_book.pdf · Documentation OTRS::ITSM 2.0 ... OTRS::ITSM - das OTRS für IT Service

ITSM POLICY POLITIKA ITSM - biostatistika.cz · Version/verze: QA.01.17.03 Valid from / platné od 2017-05-22 Registered e-document 5/24 ITSM Policy / Politika ITSM 1.2. Purpose and

Wl ! Welcome! - ITSM 2011 Explained.pdf · ©ITSM Academy 2 Welcome! Apollo 13, Visible Ops: The Class And more! ITIL® is a Registered Trade Mark of the Cabinet Office in the United