APNIC Member and Stakeholder Survey 2012

Peng Hwa ANG

1  

•  7th Biennial survey commissioned by APNIC EC •  Survey of both Members and Stakeholders &

Asia Pacific and Worldwide •  1,333 valid responses, an increase of 67.9%

over 794 responses in 2010 •  55 economies •  Largest number of respondents: China (30.8%)

followed by India (14.9%).

Overview

2  

•  Began with consultations in Sydney (Australia), Dhaka (Bangladesh), Phnom Penh (Cambodia), Hong Kong SAR, Guangzhou, and Beijing (China), Kolkata, Mumbai, and Delhi (India), Tokyo (Japan), Kathmandu (Nepal), Manila (the Philippines), Singapore, Seoul (South Korea) and Hanoi (Vietnam)

•  Inputs used to help guide EC in prioritising strategies and budget

Overview (cont’d)

3  

Survey of Members: Specific Areas

•  Satisfaction with APNIC’s general services

•  Registry and Administration Services

•  Corporate Governance

4  

Survey Members & Stakeholders: Specific Areas

•  Outreach

•  Training

•  Conferences

•  IPv6 Support

•  Public Information Services

•  Internet Governance

5  

A1.1: Satisfaction with APNIC’s General Services

6  

5.34

5.71

0 1 2 3 4 5 6 7

The value account holders get from APNIC justifies the

cost

Overall, the services provided by APNIC are

satisfactory

Mean

5.73 5.03

5.64 5.36 6.13

5.56

0 1 2 3 4 5 6 7

Overall, the services provided by APNIC are

satisfactory.

The value account holders get from APNIC justifies the

cost.

Developed Developing Least Developed

Satisfaction with APNIC’s General Services by Economy Types

7  

A1.2: APNIC Priority

8  Mean

4.89

4.96

5.04

5.16

5.17

5.19

5.23

5.25

5.32

5.37

5.38

5.48

5.49

5.59

0 1 2 3 4 5 6 7

Membership statistics

Conference coordination/management

Resource certification services (RPKI)

External relations activities (Governments/Regulators,

Secondary DNS services

Internet number statistics

Policy development facilitation

Internet number resource transfers

Research activities

Training services

Internet community support

Reverse DNS services

Root server deployment in the region

Resource registration including the APNIC Whois

9  4.89

4.96

5.04

5.16

5.17

5.19

5.23

5.25

5.32

5.37

5.38

5.48

5.49

5.59

0 1 2 3 4 5 6

Membership statistics

Conference coordination/management

Resource certification services (RPKI)

External relations activities (Governments/Regulators, Network

Secondary DNS services

Internet number statistics

Policy development facilitation

Internet number resource transfers

Research activities

Training services

Internet community support

Reverse DNS services

Root server deployment in the region

Resource registration including the APNIC Whois Database

Mean

A2.1: Registry and Administration

10  

5.21

5.49

5.52

5.55

5.58

5.59

5.63

5.64

0 1 2 3 4 5 6 7

The APNIC fee structure is fair

The APNIC Policy Development Process is an effective way of developing Internet number resource

management policy

MyAPNIC features to support resource requests and resource management are satisfactory

MyAPNIC features to support billing and administration meets my needs

APNIC provides timely and appropriate responses for billing and administration enquiries

APNIC’s Helpdesk provides appropriate and timely responses to technical enquiries

The procedure for obtaining Internet number resources (IPv4, IPv6, and ASNs) from APNIC is

clear and straightforward

APNIC’s Resource Registration Services are provided in a satisfactory and timely manner

Mean

A2.2: Registry and Administration Roles of APNIC in Facilitating IP Transfers

11  

26.6%

27.5%

29.6%

33.9%

40.1%

42.5%

47.6%

49%

0% 10% 20% 30% 40% 50% 60%

Link buyers and sellers (listing service or broker referrals)

Market facilitation (split and aggregate address blocks as required to match sellers and buyers)

Publish market information (prices as well as buyers and sellers)

Use certification of Internet number resources (RPKI) to help IPv4 address transfer verification

Facilitate inter-Regional Internet Registry (RIR) address transfer

Implement transfer policy

Develop guidelines for transfers

Monitor and report transfer activity

12  

26.6%

27.5%

29.6%

33.9%

40.1%

42.5%

47.6%

49%

0% 20% 40% 60%

Link buyers and sellers (listing service or broker referrals)

Market facilitation (split and aggregate address blocks as required to match

Publish market information (prices as well as buyers and sellers)

Use certification of Internet number resources (RPKI) to help IPv4 address

Facilitate inter-Regional Internet Registry (RIR) address transfer

Implement transfer policy

Develop guidelines for transfers

Monitor and report transfer activity

A2.3: Registry and Administration Bill Payment Methods

13  

14.3%

53.3%

0% 20% 40% 60%

PayPal

The current payment options are fine

A3.1: Corporate Governance

14  

5.32

5.39

0 1 2 3 4 5 6 7

APNIC and its Executive Council represent my

organisation's interests to my satisfaction

I am satisfied with the current APNIC membership voting

structure

Mean

A3.2: Corporate Governance Membership Tiers Should membership be tiered?

15  

9.1%

10.3%

47.2%

0% 20% 40% 60%

One tier, that is, one member one vote

Two tiers, for example, member with no resources

Keep it as it is (status quo)

A3.3: Corporate Governance Membership Votes

Should there be a change in the way votes are allocated?

16  

6.1%

9.5%

49.7%

0% 20% 40% 60%

Eight (8) more votes than the next lower tier

One (1) more vote than the next lower tier

Keep it as it is (status quo)

B1.1: APNIC Outreach Awareness of APNIC

17  

2.4%

6.8%

9.0%

11.1%

11.3%

12.1%

14.8%

15.2%

0% 20% 40% 60%

Media publications

Another Regional Internet Registry (RIR)

Conference presentation

Co-worker

Internet search

Systems integrator, IT consultant, or vendor

Direct contact from APNIC

Another APNIC Member

B1.2: APNIC Outreach Interactions with APNIC are most often at

18  

5.3%

14.9%

16.9%

19.0%

19.1%

22.3%

25.1%

29.0%

0% 20% 40% 60%

IGF/Regional IGF

APNIC Conferences (remote)

APNIC face-to-face training

APNIC web class

APRICOT

Network Operators Group (NOG) meeting

IPv6 summits/conferences

APNIC Conferences

B1.4: APNIC Outreach Communication and Information from APNIC

19  Mean

3.97

4.06

5.22

5.41

0 1 2 3 4 5 6 7

The frequency of APNIC communications is too low

The frequency of APNIC communications is too high

I am adequately informed about APNIC's activities and

developments

The information distributed by APNIC is useful to me

B1.5: APNIC Outreach Social Media for Community Engagement

20  

1.8% 1.9% 2.4% 2.9% 3.2% 4.3%

6.8% 7.7%

12.6% 32.8%

38.1% 38.6%

51.2%

0% 20% 40% 60%

Mixi Wretch

Cyworld Jiepang

Orkut FourSquare

Renren MySpace

Sina Weibo LinkedIn Google+

Twitter Facebook

B2.1: APNIC Training Training Priorities

21  

4.41

4.64

4.68

4.82

4.84

5.08

0 1 2 3 4 5 6 7

APNIC provides enough training in my area

APNIC training costs are affordable and easily justified to my organisation's

management

APNIC offers sufficient courses via web classes

APNIC's web class is effective for delivering training

APNIC provides unique training content that is not available in other training

courses in my area

APNIC training content meets my organisation's needs

Mean

22  

B2.2: APNIC Training Priorities

4.67

4.99

5.05

5.26

5.63

0 1 2 3 4 5 6 7

Make training materials available for commercial training organisations

Train and certify other organisations to provide APNIC training

Provide a certificate of competence that requires the student to pass a test similar to professional certification courses (it may cost

more)

Share training materials with non-commercial training partners

Continue to provide practical and technical training in response to an identified need

Mean

B3.1: APNIC Conference Interesting and Useful Sessions

23  

8.1%

10.2%

10.9%

12.4%

14.6%

15.1%

15.4%

16.3%

16.7%

17%

17.6%

18.8%

23.6%

31%

37.4%

0% 20% 40% 60%

Special interest meetings (e.g. Women in ICT)

Birds of a Feather (BoF) sessions (special topics

Lightning talks (5-minute talks on anything worth

Global reports from IANA and the other Regional In

Address Policy SIG

Plenaries and keynote presentations

Internet governance and related topics

Social and cultural events

APNIC Services reports and updates

APNIC Member Meeting

Panel discussions

Technical and operational plenaries (e.g. APOPS)

Multi-day workshops with detailed content

Half and full day tutorials on technical topics

IPv6 conference sessions

B3.2: APNIC Conference: Useful Remote Participation Facilities

24  

8.0%

15.8%

17.3%

17.9%

21.3%

40.6%

0% 20% 40% 60%

Remote hub

Text chat rooms

Audio stream

Access to conference archives

Live transcripts

Video stream

B3.3: APNIC Conference

Should APNIC Conferences be free?

25  

5.3%

28.8%

39.2%

0% 20% 40% 60%

No

Yes, to everyone

Yes, to Members only

B4.1: IPv6 Support (APNIC’s Involvement in IPv6 Deployment)

26  

5.81

5.85

5.87

5.91

6.00

0 1 2 3 4 5 6 7

APNIC needs to increase coordination and collaboration with local Internet

communities to help facilitate IPv6 uptake

APNIC should increase efforts to raise awareness among stakeholders about IPv6

APNIC should provide practical hands-on training to help with the IPv6 uptake

APNIC should provide IPv6 deployment advice/consultation to its Members

APNIC should share best practice information with stakeholders to help with

IPv6 uptake

Mean

B4.2: IPv6 Support CEO and Senior Management Awareness of the Risks in Not Adopting IPv6

27  

24.7%

46.3%

0% 20% 40% 60%

No

Yes

B4.3: IPv6 Support IPv6 Plan within the Next Year

28  

38.1%

44.8%

45.2%

47.0%

21.6%

15.5%

14.8%

14.3%

0% 20% 40% 60% 80%

B.4.3.2. An IPv6 transition budget

B.4.3.3. Staff trained for IPv6 deployment

B.4.3.4. IPv6 addresses allocated/assigned

B.4.3.1. A formal plan for IPv6 deployment

Yes No

C1.1: APNIC Public Information Services

29  

5.14

5.28

5.39

5.54

5.55

0 1 2 3 4 5 6 7

I can easily find information I need on the APNIC website

APNIC provides public information in ways that meet my needs

Statistical information on the APNIC website is useful to me

The APNIC Whois Database service operates at a high level of quality,

usability, and reliability

APNIC's reverse DNS service operates at a high level of quality,

usability, and reliability

Mean

C1.2: APNIC Public Information Services Areas of Interest

30  

28.7%

29.3%

37.7%

39.1%

41.2%

54.6%

57.2%

58.4%

0% 20% 40% 60%

Internet governance

Public policy on Internet matters

IPv4 address transfers

Critical Internet infrastructure

Mobile Internet

ISP operations

IPv6 deployment

Internet security

C2.1: Internet Governance Views on Government’s Involvement

31  

4.70

4.74

4.77

4.80

4.94

4.99

5.01

5.03

0 1 2 3 4 5 6 7

Intellectual property protection

Internet consumer rights

Domain name management

IP address management

International service access

Healthy Internet competition

Domestic infrastructure

Internet security

Mean

C2.3: APNIC Public Information Services Engagement with Government and Authorities

32  

5.28

5.31

5.34

5.56

0 1 2 3 4 5 6 7

APNIC should work with regulators and law enforcement agencies

APNIC should work with other intergovernmental organisations

APNIC should engage with governments in its service region

APNIC should communicate interests and positions from the Asia

Pacific region at global Internet

Mean

C2.4: APNIC Public Information Services How Should APNIC Engage with Governments

33  

35.0%

38.3%

40.1%

45.2%

54.2%

0% 20% 40% 60%

Organize roundtable meetings for governments and related bodies

Represent views and needs of APNIC Members

Encourage more government participation at APNIC Conferences

Inform government officials on matters that concern

Share best practice information

C2.5: APNIC Public Information Services Public Policy Advisory Committee Formation

34  

9.1%

57.4%

0% 20% 40% 60%

No

Yes

C2.5: APNIC Public Information Services Public Policy Advisory Committee Formation

35  

58.8%

8%

53.5%

12.2% Stakeholder No

Stakeholder Yes

Account Holder No

Account Holder Yes

71.9%  from  Developing  Economies,  16.1%  Developed  Economies,  12.0%  Least  Developed  Economies  

67.8%  from  (74%)  Developing  Economies,  21.5%  (15.8%)  Developed  Economies,  10.7%  (10.2%)  Least  Developed  Economies  

C2.7: APNIC Public Information Services Internet Issues that Should be Addressed at the IGF

36  

27.3%

27.4%

29.6%

30%

37.7%

39.5%

40.4%

43.7%

0% 20% 40% 60%

Accessibility

Content issues

Internet as a human right

Intellectual property protection

Critical Internet resource

Internet access

Privacy protection

Cyber crime

C2.8: APNIC Public Information Services Priorities Regarding the Management of the IGF

37  

4.77

5.08

5.22

5.27

5.30

5.34

0 1 2 3 4 5 6 7

Funding of the event

Production of tangible outputs

Outreach and promotion

Remote participation

Increasing participation

Interface with regional and national events

Mean

Your feedback on the Report would be much appreciated.

38