aom – chicago august 7 th 2009

1 © Nokia Siemens Networks Leagility in Global Telecom Services / D.Lorenzin / August 7th 2009

Not to be used without permission

AOM – Chicago August 7th 2009Dennis Lorenzin, Head of Global Project Management, NSN Services / Network Implementation

Nokia Siemens Networks

LEAGILITY in Global Telecom Services – an application

Not to be used without permission2 © Nokia Siemens Networks Leagility in Global Telecom Services / D.Lorenzin / August 7th 2009

Nokia Siemens Networks in nutshellOne of world’s largest telecom infrastructure companies

Worldwide presence and

local footprint in 150 countries

40% of revenues come from Services

~ 60.000 employees

Major manufacturing sites in China, Finland,

Germany and India

#2 in wireless networks#2 in operator services#4 in wireline networks

More than 600 Operator

Customers

Over 1.5 billion people connect through our networks


Every 3 minutes a site is completed at Nokia Siemens

Networks …

Every 3 minutes a site is completed at Nokia Siemens

Networks …

Telecom infrastructure building A multifaceted Supply Chain & Project Mgmt challenge

… in one of 600+ Customer networks, in 150 countries many of

which in emerging markets

… in one of 600+ Customer networks, in 150 countries many of

which in emerging markets

… combining NSN and 3rd party products in hundreds of

different configurations

… combining NSN and 3rd party products in hundreds of

different configurations

… supported by a network of thousands of suppliers

… supported by a network of thousands of suppliers

… aligning several global and local supply chains and responding to site/configuration changes within

hours of final delivery

… aligning several global and local supply chains and responding to site/configuration changes within

hours of final delivery

… embedding into quite diversified normative and institutional environments

… embedding into quite diversified normative and institutional environments


The problem … How to “extract” scale from a highly local process

Scale-up factor 1:100

Country level: one/few Projects

10s of suppliers

1000s of sites

Telecom projects are very local in nature e.g. a turnkey rollout

project must be seamlessly embedded in the

administrative, legal, capability and capacity context of the country of deployment …

Worldwide: a network of 100s of Projects

1000s of suppliers

100.000s of sites

… yet NSN must leverage the considerable volumes of

activities it is implementing every day, and that scale effect

is only to be gained on the global level


EENHANCEfoster

sustainability by monitoring & improving the

operations

… and a leagile response to it Introducing the “4E” framework

EEXPLOITleverage scale

through automation and

remotization

Customer

Processes designed for LeanLeveraging the volumes of activities implemented every day, and the economies of scale materialized only on global level

eeNABLEe-enable and

integrate processes and

tools to the global backbone

EEMBEDintegrate standard processes into the local environment

Processes designed for AgilityRespecting the local nature of

Customer Projects and the need to embed into the administrative, legal

and capability context of each country

DP*

* Decoupling point


AGILE

LEAN

LEANI – a program for leagile network deploymentA dedicated global program to implement the 4E concept

LEANI LEANI 1+2+31+2+3 ”Exploit the scale of each unique Project”

EEMBED

EEXPLOIT

eeNABLE

EENHANCE

2. Integrated Project

Management (IPM)

3. Remote service delivery

1. Local service delivery

DP*

4. Beyond LEANI …

developing the future NSN

services delivery platform

* Decoupling point


Leagility in Global telecom infrastructureA few ideas for research and further developments

Lean theory application to Services business

environment

Lean theory application to Services business

environment Lean-Agile supply chains – concept “translation” in a global Services context

Lean-Agile supply chains – concept “translation” in a global Services contextWorkflow Mgmt systems

as ‘decouplers’ in a services supply chain

Workflow Mgmt systems as ‘decouplers’ in a services supply chain

Delusion and deception in a Global-Local relationship

Delusion and deception in a Global-Local relationship

“Green” aspects as risk/reward factors for a

Global Project

“Green” aspects as risk/reward factors for a

Global Project

Automation and remotization – cultural

and political limiting factors

Automation and remotization – cultural

and political limiting factors

8 © Nokia Siemens Networks Leagility in Global Telecom Services / D.Lorenzin / August 7th 2009

Not to be used without permission

Contacts : [email protected]

Thank you !

aom – chicago august 7 th 2009

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