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“From The Ground Up: The CIO's Role in New Hospital Construction”

A Complimentary Webinar From healthsystemCIO.com

Sponsored by Extreme Networks

Your Line Will Be Silent Until Our Event Begins

Thank You!

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Housekeeping

• Moderator – Anthony Guerra, editor-in-chief, healthsystemCIO.com

• Ask A Question• We will be holding a Q&A session after the formal presentations. • You may submit your questions at any time by clicking on the QA panel located in the

lower right corner of your screen, type in your questions in the text field and hit send. Please keep the send to default as “All Panelists.”

• Download the Deck • Go to: http://healthsystemcio.com/presentation/construction-webinar.pdf• Shortened link below appears on most slides.

• View the Archive• You will receive an email when our archive recording is ready. • Separate registration is required.

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Agenda — 45 Minutes

• 20 minutes: David Chou, CIO, University Of Mississippi Medical Center

• 5 minutes: A Word From Our Sponsor: Bob Zemke, Director of Healthcare Solutions, Extreme Networks

• 20 minutes: Q&A w/David Chou

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“From The Ground Up: The CIO's Role in New Hospital

Construction”

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16,000 Mile Journey in 3+ years

• Originally from Los Angeles, CA

• CIO at AHMC Healthcare (7 hospital health system). Top 20 for-profit hospital system with $3BB in annual gross revenue.

• Involved with M/A for 12 Hospitals.

• California Hospital Retrofitting options

• Senior Director, IT at Cleveland Clinic working internationally in Abu Dhabi. 4M sqft campus for 364 bed digital hospital.

• Joint Venture with the Government of Abu Dhabi

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New Hospital Projects • China

• CHC Healthcare – 70% majority stakeholder in a joint venture with the local municipal government of cixi province• Portfolio similar to HCA America

• Yanda International Healthcare city – 3000 bed facility including senior living• Custom developed application portfolio and IT

• Middle East • Cleveland Clinic Abu Dhabi – 364 bed hospital brought by Mubadala

Healthcare to create a world class facility in Abu Dhabi• Cleveland Clinic process and model

• Sidra Medical and Research Center, Qatar – Academic medical center focusing on women and children care• Best of breed application portfolio and IT

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New Hospital Projects • Australia

• Fiona Stanley, West Australia – 783 bed facility that is the largest building project taken on by the Government of Western Australia

• USA• Parkland Hospital, Dallas – 64 acre campus and 862 bed full service acute care

replacement hospital• Existing process

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Common Theme

What is the theme on all new hospital constructions

Delay• Similar to building a new home or renovation, it is never on

time. Expect delays.

• Once construction is completed accreditation may take time as well.

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Must Have Elements From Day One

Enterprise Strategy• Operating process

• Can’t design applications without operation process

• Labor source and team building

• End to end training

Enterprise PMO• Over communicate. Construction changes will impact IT

• IT and Construction must be aligned

• This is the key to holding all areas accountable

• IT also needs a dedicated PMO office

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Enterprise Strategy

• Organization operating model (Replicate current process or design from scratch)• Critical in application design

• New leaders join with different perspective. Everyone thinks they have a clear page to design

• Governance model – Joint venture (government, semi-government, private)

• Staffing model – Internal Hire / Outsource Model• Huge effect on training and onboarding.

• How do you train or onboard 1000 new employees

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Enterprise PMO

• Internal governance and change management process must be in place• Over communicate. Any construction changes will impact IT and vice versa

• IT and Construction must be aligned

• This is the key to holding all areas accountable (internal and external stakeholder)

• IT PMO office that works closely with the Enterprise PMO

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International CIO role

• Things to think about• People management – managing people’s life in new country

• HR on-boarding

• Budget Constraint• ~$1M / bed for total IT budget (Capital and Operational) for new greenfield hospital

• Expat expectation• Typical life span for expat is 2-3 years

• C suite interaction• Multi-cultural environment

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CIO’s Priorities1. Staffing model

• Typical expat life is 2-3 years

2. Drill the CXOs on operating model• Cost of change is very expensive

• Operating model and strategy

• What is the operating model. New leaders from disparate locations all have different ideas of how they want to run their department. How does that fit in with the overall model?

3. PMO leaders must be strong

4. Get good at the basics. Don’t dream too big

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Q&AClick on the Q&A panel located in the lower right corner of your screen,

type in your questions in the text field and hit send. Please keep the send to default as “All Panelists.”

@dchou1107

https://www.linkedin.com/in/davidchoucio

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“From The Ground Up: The CIO's Role in New Hospital

Construction”Bob Zemke, Director of Healthcare Solutions,

Extreme Networks

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About Extreme Networks

OneFabric Data CenterCore and Data Center

Networking Services

OneFabric SecurityNAC

Contextual awareness

Control Center

• NetSight – Unified NMS• Purview – Application analytics• OneFabric Connect – Open API/SDN• Mobile IAM - NAC

OneFabric EdgeUnified Wired/Wireless

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Global Healthcare Customers

• XXXX

• XXXX

• XXXX

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Thank you

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Q&A

Click on the Q&A panel located in the lower right corner of your screen, type in your questions in the text field and hit send. Please keep the

send to default as “All Panelists.”

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Thank You!

• You will receive an email when our archive recording is ready. (Separate registration is required)

• Thanks to our sponsor: Extreme Networks!

• CHIME CHCIO Credits – Attending our Webinars = 1 CEU

• Questions/Comments – Anthony Guerra aguerra@healthsystemCIO.com

Go to www.healthsystemCIO.com/webinars to view our upcoming schedule and see the last 12 months of archived events.