“a holistic vision, essential for a successful digital …...essential for a successful digital...
TRANSCRIPT
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“A holistic vision, essential for a successful digital transformation”
Veronique DeryckeCFO delaware International
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› About delaware
› Cloud wave : Live 1.1.2017
› Applied innovations
› Q&A
Topics
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US
BRAZIL
THE NETHERLANDSBELGIUMLUXEMBOURGFRANCE
UK HUNGARYCHINA
SINGAPOREMALAYSIAPHILIPPINES
DELAWARE TODAY
2200 professionals24 offices in 12 countries€ 275 mio revenue (2018)
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WHAT MAKES US DIFFERENT?
We originate from a dream to initiate an organization that lasts.
A company that lives on through succeeding generations and our customers’ successes.
An intense organization, eager and warm, demonstrating commitment with a spirit.
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› About delaware
› Cloud wave : Live1.1.2017
› Applied innovations
› Q&A
Topics
![Page 7: “A holistic vision, essential for a successful digital …...essential for a successful digital transformation” Veronique Derycke CFO delaware International ›About delaware ›Cloud](https://reader030.vdocuments.mx/reader030/viewer/2022041100/5ed72ba9c30795314c1753cc/html5/thumbnails/7.jpg)
DISRUPT OR BE DISRUPTED
› Challenges
› Old system no fit to our size and complexity
› One way of working within whole organization
› User experience = user-friendliness + real-time information
› Cloud Transformation Strategy
› Accelerating value realisation
à Delaware business 100% in the cloud
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CLOUD STRATEGY
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PROFESSIONAL SERVICES CLOUD
SAP Cloud Platform
3RD PARTY CLOUD SOLUTION
3RD PARTY CLOUD SOLUTION
3RD PARTY CLOUD SOLUTION
FINANCE CLOUD
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BI ARCHITECTURE
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SUCCESSES & CHALLENGES ERP SaaS
› Successes
› Accessible
› All tools web based, single sign on , Mobile (TS App, Mobile Exp, TS Approval, Success Factors, Reporting)
› Administration by business IN the system
› No extra/double inefficient administrative flows
› Cloud = standard platform and standard process (limited customization capabilities)
› Cloud = closed / stable, no access to backend (no interference possible)
› User-friendly (even ERP J), business language, no overkill in attributes
› Scalable platform
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SUCCESSES & CHALLENGES ERP SaaS
› Challenges
› Change mgt, training, communication is key
› Limited customization capabilities (e.g. data validation for error avoidance)
› Inherent evolution of the platform, 4 upgrades per year
› Value creation in a faster way than if you would do it yourself
› Finding the right balance between evolution and stability
› Dependency on roadmap of cloud provider
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SUCCESSES & CHALLENGES Reporting
› Successes
› Launchpad provides easy access to all available reports
› Dynamic tailoring and creation of own dashboards
› Real-time availability of information
› Easy sharing of dashboards throughout the company
› Responsive design for use on multiple devices
› SAC app available on mobile devices
› Challenges
› Realtime vs snapshotting (performance)
› delaware as a “pioneer” results in inflated expectations
› Next Step
› Digital boardroom, forecasting
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THE DIGITAL BOARDROOM
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› About delaware
› Cloud wave : Live 1.1.2017
› Applied innovations
› Q&A
Topics
![Page 15: “A holistic vision, essential for a successful digital …...essential for a successful digital transformation” Veronique Derycke CFO delaware International ›About delaware ›Cloud](https://reader030.vdocuments.mx/reader030/viewer/2022041100/5ed72ba9c30795314c1753cc/html5/thumbnails/15.jpg)
Applied Innovations
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RUNERP (SAP, Microsoft)HR, CRM, E-Com, …Apps, Web portals,Business Analytics
Infrastructure…
INNOVATEBigdata & AI/Machine Learning,
Blockchain, Bots, RPA,
Virtual Reality, Robots,Asset Tracking
…
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INNOVATION
Shaping tomorrow, Today
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Delaware achievements & projects
› RPA : about efficiency gains
› When ? Manual/strict process/multi-process/error sensitive
› Easy accessible : Low cost, short implementation period (av. 5d), Proven technology.
› Limited effort of implementators. RPA as “toolkit of support staff, just like excel”
› Implemented : Re-allocation automation ; Fixed price reporting
› Many business cases : 46 Projects identified :
› Complete Process e.g. invoice creation, VAT declaration , bad debt provision
› Quality control e.g. review pricing before invoice proposal ; trading partner field
› Effective communication : personalized e mails
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Delaware achievements & projects
› AI : experimenting : Cash flow forecasting , PL Forecasting (other than scheduling/pipeline)
› Machine Learning : experimenting : bank reprocessing
› Technology is no IT topic
› Technology in driver’s seat : not only a resolver but creator of new business models
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Strategy Expert(e.g. new business models,
…)
Finance Expert(e.g. calculate Business Case,
ROI, …)
Creative Director(e.g. think different!,
…)
Technical Expert(e.g. emerging technologies,
architecture, …)
The Team
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Forms of Business Model InnovationBUSINESS MODEL OPTIMIZATION
Adds significant value without changing the Business ModelProcess-centric
IncreaseExistingRevenue
1 5
EnhanceCustomerExperience
2
ReduceProduct
Cost
4
Digital Sales &
Marketing
3
ImproveEmployee
Productivity
6
OptimizeInventory &
OEE
BUSINESS MODEL TRANSFORMATION Leads to Net-New Revenu and New Business Models
Needs-centric
SellingData & Insights
1 52
DigitizedProducts &Services
4
OutcomeBased
Revenue
3
UsageBased
Revenue
6
Move intonew
Sector
Revenu Productivity Growth Assets Data Economy Sharing EconomyServitization
AnalyticsPricing
IoT/AI3D Print
RPA/AIAR/VR
CRM/360Apps/Bots
AI/NLPBots
IoT/AIAR/VR
IoT/AIBI/MDM
Digital TwinAR/VR
PAASMan. Services
Analytics/AIMan. Services
StrategyEco-system
Non TransformativeHigh Transformative
Run a PlatformBusiness
StrategyEco-system
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Connected SanitaryConnected Cable Reels
ConnectedTrucks
IoT
ConnectedWeavingMachines
Connected VesselsConnected ProductionLines
Connected Agriculture Connected Race Car
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Automated Quality Inspection
Automated Product Identification
Predictive Maintenance
Quality Prediction for Fiber Enriched Concrete
Crop Yield PredictionProduction Planning Optimization
AI
Marketing CampaignEffect Prediction
Customer Segmentation & Churn Prediction