aoa-36 annual educational conference · 2018-08-20 · best educators and subject matter experts in...

Sept. 12-15, 2018 | New Orleans, LAHilton New Orleans Riverside

AOA-36 Annual Educational Conference

3 AOA-36 Annual Educational Conference

Table of Contents

AOA-36 Welcome Letters ........................................................................................................................4

Conference Schedule ...............................................................................................................................5

Schedule at a Glance ................................................................................................................................6

AOA-36 Educational Schedule ...............................................................................................................7

Thursday Evening Out Event .............................................................................................................. 21

Conference Information ........................................................................................................................ 22

Registraiton Information ...................................................................................................................... 23

Hotel Information .................................................................................................................................... 24

AOA Executive Partner Program ........................................................................................................ 25

AOA Marketplace Exhibit Hall ............................................................................................................ 26

Boot Camp Sessions ............................................................................................................................... 27

Dates to Remember

June 28AOA-36 Travel Grant Application Deadline

Aug. 10Early Bird Registration Deadline

Aug. 10Discounted Hotel Room Block Deadline*

Sept. 12-15AOA-36 Annual Educational Conference

*The AOA block is NOT guaranteed through the deadline of Aug. 10, 2018. Once the block sells out, rooms will be available on a “space and rate availability basis” and the discounted conference rate will NOT be guaranteed. It is advised that you make your hotel arrangements as soon as possible.

Introduction

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AOA-36 Welcome Letters

Barry Hubert, MBA, FACMPE, COPM • AOA 2017-18 President

“You can read all the textbooks and listen to all the records, but you have to play with musicians that are better than you.” - Stan Getz

What is true in jazz is also true for us as professional managers: We can study to expand our knowledge, but to become our best in performance, it is vital to band together with our peers – especially those who have skills and experience that we have yet to attain.

I joined AOA in 2000 as I made a career change to medical management. I found it a great resource for information as I busily scaled the learning curve of my new profession. Years later, I attended my first AOA Annual Educational Conference, and that’s when the music started for me: I was hooked! I discovered an amazing community of professional colleagues whose skills surpassed mine, and they were eager to share their wealth of knowledge to promote my success. Even after nearly two decades in the business, I still turn to my fellow AOA members for insight, suggestion and collaboration. I’m deeply grateful for everything I’ve learned from them over the years.

Please join us this September in the birthplace of jazz for the very best in ENT-specific education and professional networking. It is truly the high point of the year for our association. I am so proud of our volunteer leaders, committee members, and the staff at our AOA Office. They have composed an event that will inspire you, expand your knowledge, and allow you to foster personal connections that will sustain you throughout the challenging year ahead. Not only that, but my friends in event planning have lots of fun in store for us. You don’t want to miss it!

Remember, “It’s the group sound that’s important, even when you’re playing a solo. You not only have to know your own instrument, you must know the others and how to back them up at all times. That’s jazz (Oscar Peterson).” See you soon!

Carlos Vargas, MBA, MHR • AOA-36 Program Chair

Esteemed AOA members: It’s time to Jazz Up Your Skills in the Big Easy! New Orleans, the birthplace of jazz and well known for its cuisine, is where AOA-36 will take place Sept. 12-15, 2018, at the Hilton New Orleans Riverfront Hotel. The conference promises to be the best source for otolaryngology-specific knowledge, professional development, and networking for all attendees.

Your fellow AOA leaders have assembled a wealth of ENT-specific seminars, training and discussions. We have also secured some of the best educators and subject matter experts in the field of finance, marketing, management, human resources, and coding. Motivational speakers will inspire and give you “a shot in the arm” to keep performing at your best.

The annual educational conference is where we gain the most by taking a couple days away from the office to polish our skills. Come to New Orleans this year to jazz up your management knowledge, jazz up your leadership expertise, jazz up your communication skills, and jazz up your ability to motivate! I guarantee you that by attending this year’s conference, you will improve these skills – and ultimately improve your business’ bottom line.

In addition to our personal and professional growth, there will be several networking events to share unique NOLA experiences and have a good time. Who knows, maybe you will be the main attraction as a participant in a second line parade with a brass band!

Sign up today – hotel rooms and seats are going fast!

Joanne Gauthier, COPM • AOA Education Chair

Make plans today to attend AOA-36. Expect big things in the Big Easy!

The AOA-36 Annual Educational Conference is the only ENT-specific educational conference for practice management personnel, and this year’s educational offerings are going to be epic. As practice leaders, we need to show our commitment to lifelong learning and stay current in the ever-changing fields of medicine and practice management. You and your practice are sure to come away from this meeting as big winners.

The Education Committee (with considerable help from other members of the AOA leadership team) did an amazing job of pulling together a roster of top-notch speakers as well as ensuring that there will be something for everyone: coding, current healthcare trends, compliance, finance, human resources, leadership, technology, team building and more. In addition, there will be abundant takeaways for practice leaders at all levels, from all practice sizes, as well as valuable networking opportunities and an exhibit hall packed with innovative and exciting solutions for your practice.

I hope to see you, jazzed up and ready to learn, this September in New Orleans!

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Conference Schedule

Basic

Basic Principals; General Information

IntermediateSome Experience;

General to Specific Content

Advanced

Narrow Focus for the Seasoned Administrator

All Levels

Open to Administrators of All Skill Levels

Key to Levels

Key to Symbols

Coding

Finance

Human Resources

Leadership / Professional Development

Marketing

Operations

Technology

Healthcare Today


Schedule at a Glance

8:00 a.m.-12:00 p.m. Carving Up and Drilling Down: Using Microsoft Excel's Pivot Table Feature to Analyze a Practice's Revenue Cycle

8:00 a.m.-5:00 p.m. Boot Camp: Leadership: Moving from Manager to Leader

Saturday, Sept. 15

Wednesday, Sept. 12

7:00 a.m.-8:00 a.m. Morning Stretches

7:30 a.m.-5:30 p.m. Registration Open

8:00 a.m.-9:00 a.m. Continental Breakfast in AOA Marketplace Exhibit Hall

9:00 a.m.-10:45 a.m. Opening Ceremonies and Patrick Connolly Founding Father Lecture Keynote Address: The Promise

10:45 a.m.-11:15 a.m. Refreshment Break in AOA Marketplace Exhibit Hall

11:15 a.m.-12:15 p.m. Concurrent Sessions

12:15 p.m.-1:30 p.m. Lunch and Town Hall

12:15 p.m.-1:30 p.m. Lunch in AOA Marketplace Exhibit Hall

1:35 p.m.-2:50 p.m. Practice Builder Sessions

2:50 p.m.-320 p.m. Refreshment Break in AOA Marketplace Exhibit Hall


4:50 p.m.-5:45 p.m. COPM/COPM-C Reception

6:15 p.m. Second Line Parade into the French Quarter

Thursday, Sept. 13


7:30 a.m.-8:30 a.m. Sunrise Sessions


9:00 a.m.-10:00 a.m. Concurrent Sessions

10:00 a.m.-10:45 a.m. Refreshment Break in AOA Marketplace Exhibit Hall


11:45 a.m.-1:00 p.m. Lunch with Guest Speaker

1:00 p.m.-1:30 p.m. Dessert Break in AOA Marketplace Exhibit Hall

1:00 p.m.-1:30 p.m. The Doctor Is In

1:30 p.m.-2:50 p.m. Concurrent Sessions

2:50 p.m.-3:20 p.m. Refreshment Break in AOA Marketplace Exhibit Hall


6:00 p.m.-9:00 p.m. AOA-36 Thursday Evening Out Event at Mardi Gras World

Friday, Sept. 14




10:00 a.m.-11:00 a.m. Refreshment Break in AOA Marketplace Exhibit Hall with Prizes

10:00 a.m.-11:00 a.m. The Doctor Is In


12:15 p.m.-1:30 p.m. Lunch with AOA Business Meeting and Prizes


2:45 p.m.-3:00 p.m. Break


4:00 p.m.-5:30 p.m. Closing Network Reception and Hello Austin Celebration

Tuesday, Sept. 11

1:00 p.m.-5:00 p.m. Boot Camp: Building an OIG Compliance Plan

3:00 p.m.-6:00 p.m. Registration Open

5:00 p.m.-6:00 p.m. First-Time Attendee/New Member Orientation

6:00 p.m.-7:30 p.m. President's and Partners Opening Reception

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Tuesday, Sept. 11, 20181:00 p.m.-5:00 p.m.

3:00 p.m.-6:00 p.m.

Registration Open

BOOT CAMP Building an OIG Compliance Plan Sean Weiss Cost: $50

Back by popular demand! You can run but you can’t hide from the governmental auditors. You can minimize your risk of criminal and/or civil monetary penalties (CMPs), but only if you know the steps to take to build an effective compliance program. This session will show you how to cover your assets. Walk away with an actual compliance plan, policies and other key tools developed by one of the nation’s most trusted and respected compliance experts.

AOA-36 Educational Schedule

5:00 p.m.-6:00 p.m.

First-Time Attendee/New Member Orientation

New to AOA and the conference? No worries! New members and first-time AOA Annual Educational Conference attendees are invited to join the AOA president, executive director and membership chair for a casual gathering to learn about what to expect during the next three days. Meet fellow administrators from across the country and begin making connections before the conference even begins.

6:00 p.m.-7:30 p.m.

President's and Partners Opening Reception

Get jazzed up for what should be a great time at AOA-36 at our President's and Partners Opening Reception! Generously sponsored by AllMeds, Audigy Medical, Audiology Management Group, Carestream, Elite Hearing Network, Entellus, Fuel Medical, Oticon, Starkey Hearing Technologies, and Xoran Technologies.


7:30 a.m.-5:30 p.m.

Registration Open

8:00 a.m.-9:00 a.m.

Continental Breakfast in AOA Marketplace Exhibit Hall

10:45 a.m.-11:15 a.m.

Refreshment Break in AOA Marketplace Exhibit Hall

9:00 a.m.-10:45 a.m.

Opening Ceremonies and Patrick Connolly Founding Father Lecture Keynote Address: The Promise

Jason Hewlett

The Promise is the highest level of engagement we commit to in any experience. It is stronger than a Goal, more powerful than a Commitment. Why set a goal when you can make a promise? What promises are you keeping with your patients, doctors, your team and yourself? What promises might you be breaking? Does your brand and the experience you project match the reality of the experiences.

Jason Hewlett demonstrates how to keep The Promise using "laughed till I cried" humor plus world-class music impersonations. This talk will touch your minds and hearts, while providing leadership and customer experience development.

Wednesday, Sept. 12, 2018

7:00 a.m.-8:00 a.m.

Morning Stretches

Join us for some light morning stretching to power your day. This all-levels guided session will help you gain mindfulness in a relaxed, yoga-based activity.

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104 Impact MACRA: Essential Strategies in Economic Reform Adele Allison

MACRA has fast-tracked the shift of healthcare payment from volume- to value-based reimbursement. This session will have three parts: Tactical Value-Based Payment Considerations (foundational insight into the moving pieces of value-based payment and design industrywide for federal and non-federal payers; will help operational staff and providers think tactically about the changing paradigm to help with strategy actualization based on cultural and technical infrastructure); Activity (undergo an exercise in small groups to explore the dynamics of the value formula to engage participants in interactive ways and promote peer networking and problem-solving skills associated with measured performance); and Developing Payment Reform Strategies (examine the overarching intent of MACRA and explore payment transformation with data, providing insight into growing trends, opportunities and administrative challenges to help with strategic decision-making).


101 Flatlining: How Healthcare Could Kill the U.S. Economy – And How We Can Stop It Ron Howrigon

Join Ron Howrigon as he breaks down the complex system that is healthcare in the United States and helps people gain a deeper understanding of the issues that will arise. With 30 years of experience as a managed care executive, economist, and physician consultant, Mr. Howrigon brings a uniquely broad perspective on the healthcare system. Participants will explore and discuss how recent changes in healthcare will affect medical practices, and predict how healthcare is likely to evolve over the next decade. The presenter will share critical actions that medical groups should take to survive the future changes to our system. Finally, we will discuss the cure – seven areas where decisive action is needed to create a more sustainable model for healthcare.

103 Allergy 101: Integrating Siblinugal Therapy into Your Practice

Chayla Handley; Sandra Lin, MD

Adding sublingual therapy (SLIT) for allergy treatment can be a tremendous benefit to your patients and your practice. We will discuss the nuts and bolts of starting up sublingual immunotherapy: training, materials, space, staff, workflow, costs and billing considerations. In addition to practical start up considerations, we will cover effective strategies to market SLIT to patients and referring physicians. Finally, we will talk about best practices from a physician-administrator pair who have successfully added SLIT to an otolaryngology practice. Bring your questions!

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102 Defending E and M Services

Sean Weiss

The result of government and commercial payer audits devastated healthcare organizations of all sizes financially and operationally. In 2017, the Department of Justice (DoJ) recovered $2.4 billion from federal healthcare fraud cases. While a lot of these settlements and recoveries came from larger healthcare organizations, a staggering portion of the dollars were made up by solo and small physician groups from across the country. The money taxpayers spend fighting fraud is an excellent investment for the government: For every $1 spent on healthcare-related fraud and abuse investigations in the last three years, more than $5 has been recovered. “Medical Necessity,” Documentation of Evaluation and Management Services, Application of Modifiers, and Bundling Edits comprise the top targets for recovery. This session, led by Mr. Weiss, Partner and Vice President of Compliance for DoctorsManagement, LLC, will be leading this discussion and providing a “real-world” explanation of the risks otolaryngology practices face and how to mitigate those risks in the above mentioned target areas. Do not miss this opportunity to dispel the myths of evaluation and management service coding to set your practice on the path towards confidence in your code selection!

105 Grassroots Advocacy Training: Can You Make a Difference?

James Denneny, MD

Join Dr. Denneny, Executive Vice President of the AAO-HNS, as he discusses how you can advocate for healthcare issues both governmentally and in insurance issues. He will discuss what grassroots advocacy is, how to do it both with resources available through the AAO-HNS, as well as advocating to correct or influence legislators and healthcare insurers. Margaret Mead once said, “Never doubt that a small group of thoughtful, committed citizens can change the world.” Dr. Denneny will give you the tools to make a difference.



PB3 Achieve Your Goals without Having to Do Everything Yourself

Zed Williamson

Many times, your goals of the practice may be difficult to achieve. It can feel like one or two leaders are doing everything while the rest of the staff just seem to be along for the ride. From this “no fluff” session, learn actionable steps on how to drive measurable and immediate behavior change in your employees. Outcome: All staff rowing in the same direction…the team achieving your goals predictably. Sponsored by Trackable Lead Generation.

PB4 Title TBD

Speakers TBD

Sponsored by Medtronic.

PB5 Practice Re-boot – How Quality Patient Care and Point-of-Care CT Go Together

Speakers TBD

Working to re-vamp, re-boot, or otherwise re-vitalize your practice? Look to Xoran, your REvenue solution! During this dynamic, interactive, 90-minute roundtable Business Woke-shop, leaders from the Large Group, Mid-Size and Small Group Forum will help with: Due Diligence [The Before] – Review how to infuse revenue into your practice with point-of-care CT; Implementation [The During] – Walk you through the roll-out of this ancillary service, with real-talk about actually improving practice workflow; and Benchmarking [The After] – Discuss how POC CT improves patient care, with metrics the experts use to demonstrate that. Course tailored for your specific practice need. Sponsored by Xoran Technologies.

PB2 Death of a Salesman: Patient Experience Is the New Battleground

Kyle Acker, AuD

As the hearing aid industry changes and consumers have multiple options for hearing healthcare, both good and bad, audiologists in ENT must improve their patient care to keep up with change. Lead, Adapt, or Die. After this session, administrators will be able to: communicate how trends in other industries foreshadow the future; identify ways for their clinic to enhance their patients’ experience as a part of the adaptation; and list strategies to separate themselves from their competition. Sponsored by Starkey Hearing Technologies.

PB1 Innovative Programs to Grow Ancillary Revenue

Shawn Parker; Dan Quall

Join Fuel Medical to learn how to increase your bottom line by growing ancillary services. In this session, we will discuss how to integrate or enhance a cochlear implant program in your practice, utilize digital techniques to ensure you are the leader in your market, and explore alternative hearing aid purchase programs that improve access and create long-term patient loyalty, along with other strategies to ensure your practice is the provider of choice in your market. Sponsored by Fuel Medical.

12:15 p.m.-1:30 p.m. Lunch and Town Hall

12:15 p.m.-1:30 p.m. Lunch in AOA Marketplace– OR –

Reg-ent Update: Why You Need to Participate in Reg-ent Now and Other Town Hall Topics

James Denneny, MD

We invite you to grab lunch and join Dr. Denneny while he discusses the latest news from the AAO-HNS, specifically providing an open forum for you to discuss the Reg-ent registry and why your practice should participate in this program. He will be available for questions and answers for you to take back to your practice.

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6:15 p.m.

Second Line Parade into the French Quarter

The term “second line parade” refers to those who join in the rolling excitement. The people who are part of the hosting organization are the “first line” of the parade, while those who follow it along, dancing and often singing as they go, form what is known as the “second line.” Second lining can also refer to the type of dancing that usually goes on at these parades – a wild, strutting dance step to carry participants forward in pace with the brass band – so one can go to a second line, be in a second line and do the second line all at once. Join AOA as we create our own Second Line Parade into the French Quarter!

4:50 p.m.-5:45 p.m.

COPM/COPM-C Reception

Interested in becoming certified? Already a COPM or COPM-C? Join us for an informal reception to learn more about the certification program and connect with fellow certified otolaryngology management professionals.

2:50 p.m.-3:20 p.m.



PB6 Rise to Your Challenges: REAL Solutions for Practice Success

Your job is becoming more and more challenging, with increasingly complex reimbursement models, cumbersome patient engagement needs, and difficult staffing issues. This session highlights the tools your practice needs far into the future. Come for a glimpse of ENT’s most capable solutions that have revitalized the bottom-lines of practices across the country. Sponsored by AllMeds.

PB8 The Reason Patients Aren't Using More of Your Services

J. Connon Samuel; Aramis VanSandt

Otolaryngology is facing increased demand for patient services yet several barriers within your practice are affecting access to such services. During this course we will examine how to: identify the financial and treatment opportunities within your ancillary service departments, including audiology and allergy; assess the specific barriers and attrition points that prevent patients from utilizing your ancillary services; and utilize specific tools & resources to ensure patients receive such services thereby improving patient outcomes and practice revenue. Sponsored by Audigy Medical.

PB9 Title TBD

Speakers TBD

Sponsored by Entellus Medical.

PB7 Understanding and Iincreasing Your Third-Party Reimbursement for Hearing Aids: How to Effectively Use Insurance Verification and Insurance Upgrade Waivers.

Stacey Long

Stacey Long, President and CEO of Hear Billing Solutions, LLC will discuss how proper verification and use of the insurance waiver will help increase reimbursements for Hearing Aids with 3rd party payers. This in-depth training includes; completing correct insurance verification, tips and tricks to effectively estimate insurance vs patient portion of benefits, and how to collect complete purchase amount by using the upgrade waiver. Sponsored by Audiology Management Group.

PB10 Futureproof Your Practice

Tabatha Erck

Gain awareness of future trends with Tabatha Erck (Senior Vice President of Amplifon Hearing Health Care). Today's practices are operating in an ever-changing landscape. Markets change, and new challenges and opportunities are always on the horizon. Learn how to anticipate what is coming down the pipeline and keep your business agile in the face of change. Sponsored by Elite Hearing Network.


8:00 a.m.-9:00 a.m.

Continental Breakfast in AOA Marketplace Exhibit Hall

SS3 The Changing Face of Customer Service: How Social Media and Online Review Sites Have Altered the Way Patients See and Communicate with You and the Critical Steps You Need to Take Control of the Conversation

Jennifer Thompson

Social media has not only emerged as THE platform for reaching potential patients, but has become the go-to choice for those of us expecting instantaneous 24-hour feedback, referrals from our peers, to share experiences, to vent, and to communicate with businesses. Let the era of social media customer care begin. Research shows that companies that improve their customer experience from "average" to "wow" can see a 30-50% improvement in key measures (that means more happy customers, many who will then share their positive experience online). When it comes to patient interactions, it’s now vital for doctors and practice administrators to understand what the next generation of being online means, and to have a plan for managing it effectively. Mastering the art of social media customer care is a fundamental part of keeping your patients happy, resolving their problems or questions quickly, and boosting your credibility.

SS4 How to Design the Perfect Waiting Room for Patients

Brigitte Granger

What if a few changes to your practice’s waiting room could positively impact your patients’ perception of care, improve satisfaction scores, reduce patient anxiety, and increase referrals? Believe it or not, your waiting room may have more to do with patients’ overall satisfaction than their medical care. With the rise of doctor rating sites and a more competitive healthcare environment, it’s in your best interest to offer your patients the best experience possible the minute they walk through your door. Join us to learn how patients prefer to spend their wait time, secrets of a successful waiting room design, and practical technology and hardware solutions (with a few additional surprises along the way). We’ll show you how you can make your waiting room a pleasant and productive space for your patients with just a little creativity and a small investment.

SS2 2018 CPT Coding & Reimbursement Update Kim Pollock

Confused about the new endoscopic sinus surgery codes? What else was new in 2018? This session will discuss the new and revised endoscopic sinus surgery codes and how to use them with the existing codes, the new endoscopic sinus balloon catheterization code, new information about the inferior turbinate submucous resection code, and new muscle/myocutaneous flap codes. Additionally, there were many reimbursement changes including RVU updates for control of epistaxis, tracheostomy, the above new/revised codes and percutaneous allergy testing codes. See how these changes are impacting your revenue.

Thursday, Sept. 13, 2018

7:30 a.m.-8:30 a.m. Sunrise Sessions

7:30 a.m.-5:00 p.m.

Registration Open

SS1 Effective Contract Negotiation: Beyond the Rate

Bob Glazer; Ron Howrigon; Kevin Watson

Medical practices can no longer afford to accept whatever the insurance companies offer. To remain successful, they must ensure that their contracts reflect the realities of doing business, including the cost of acquiring advanced technology, high staffing costs arising from the trend toward sub-specialization, the need to remain profitable to continue serving patients, and the flexibility to participate in new business partnerships and ventures. Getting the right terms in your contract requires facts and skillful negotiation. It also requires knowing in advance what constitutes a reasonable offer, and what you should refuse. Join us while we do a scenario based mock negotiation of the contracting practice and identify the steps needed to successfully negotiate contracts that will benefit the patient and physician office.

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10:00 a.m.-10:45 a.m.



204 Secret Tech Weapons for Otolaryngology Administrators

Beth Z.

What if you could schedule a meeting without having to send three dozen emails to find a time everyone could meet? Or automate your little tasks that keep you from your real work? Or pass off annoying projects to someone else - without breaking the bank? And what if you could pull all of this off straight from your mobile device - without an IT degree? Join Your Nerdy Best Friend – aka author Beth Ziesenis – to discover how to use free and bargain technology tools you never knew existed to work more efficiently with your teams, create professional-level graphics and wow your colleagues. This high-energy session will give you 30+ tools that will leave people asking, "How DO they do that?"

201 Everything You Ever Wanted to Know about Otology Procedures Coding

Kim Pollock

This session will take a "deep dive" into coding for otology procedures. The ear anatomy will be discussed as it related to CPT coding. The combination of the speaker's many years as an otology nurse and national recognition as an otolaryngology coding expert will provide you with an in-depth understanding of coding for otology procedures. We will discuss an extensive number of procedures, from the "simple" in-office to "complex" operating room, including placement of tympanostomy tubes, tympanoplasty, mastoidectomy, stapedectomy, implants, vestibular nerve section, removal of acoustic neuroma, and repair of semi-circular canal dehiscence.

202 Instrument Processing

Crit Fisher

To avoid cross contamination of infectious pathogens, endoscopes and their associated accessories are cleaned and disinfected or sterilized (reprocessed) between each patient use. Failure to properly reprocess endoscopes and accessories could potentially expose patients to bloodborne pathogens and harmful bacteria, which may result in serious patient injury or death. To reduce the likelihood of cross contamination, healthcare personnel need to consider developing and adhering to comprehensive, model-specific reprocessing protocols. This session will teach you the best practices to follow when taking care of these critical medical devices.

203 The Resilient Manager

Will Latham

Medical group managers work in challenging times, with challenging people, doing a challenging job, and are expected to produce at a high level. If you can build your resilience, you’ll have an easier time facing new challenges and coping with stress. This program outlines techniques to prepare for difficult situations and how to bounce back.

205 Medical Scribes and Clinical Documentation Integrity

Adele Allison

A study published in the Annals of Family Medicine in September 2017 found that, on average, physicians spent 5.9 hours of an 11.4 hour workday (> 50%) in an EHR and around 1.4 hours after clinic. Of that time, 44% was spent on clerical and administrative tasks, including documentation, order entry, billing and coding. Data entry is now an essential task to maintaining a sustainable medical practice. However, recent EHR workflow studies show that over 50% of physician time is spent toiling with electronic health record (EHR) tasks during clinic; and, nearly 90 minutes after hours. With data driving financial earnings more than ever in a value-based world, many are looking to medical scribes as a growing solution to the developing problem of clinical documentation integrity. This session will investigate the opportunities, pitfalls and best practices associated with integrating medical scribes into your practice workflows.

The Doctor Is In: COPM

Interested in becoming a Certified Otolaryngology Practice Manager (COPM)? Through 2018, members can apply for certification and sit for the exam for FREE! Stop by the Doctor Is In booth to speak with certified managers from across the country to learn how becoming certified can help you in your position.

10:00 a.m.-10:45 a.m.



11:45 a.m.-1:00 p.m. Lunch with Guest Speaker

214 Healthcare Employment Law Update – From Marijuana to Sexual Harassment

Robert Liles

Otolaryngology practices are facing more healthcare regulatory challenges on a daily basis than ever before. The employment landscape in your clinic has changed in recent years, and it is essential that you remain up-to-date on the current state of the law. Join us as we discuss the following cutting-edge issues so that you can reduce your organization's level of regulatory risk. Topics will include: religious discrimination in the workplace – how is the EEOC viewing these issues; transgender discrimination – what is the current position being taken by EEOC; sexual harassment, workplace harassment and bullying; marijuana use and drug and substance abuse testing; and new EEOC guidance on domestic violence and stalking.

215 Managing Up!

Deborah Phairas

Managers need to successfully learn to manage up to achieve results by influencing their physician bosses. It is difficult to communicate to your physician boss that certain behaviors are keeping the practice from achieving optimal success. This session will discuss qualities physicians want in a manager, qualities physicians do not like in a manager, coaching physicians toward productivity, the importance of strategic planning, and managing change. Ms. Phairas will explore the five steps for presenting recommendations for behavioral change and how to instill team spirit, and will feature group sharing of successes, team building and problems.

A Day in the Life of a Nerdy Otolaryngology Administrator

Beth Z.

So many apps...so little time. How can you put the technology at your fingertips together to make your life easier at work and home? This fast-moving, laugh-filled session takes you hour by hour through the day in the life of a tech-savvy professional. You'll learn how a professional nerd solves a security crisis before 10am, learns to make more of a lunch hour with a set of virtual hands, saves money on software before the staff meeting and brings the team together online before the day is done

Click here to hear Your Nerdy Best Friend's message to AOA-36 attendees on the AOA website!

211 Chaos to Clarity: Developing a Strategic Plan for Your Group

Will Latham

With today's fast changing environment, and the significance of needed decisions, planning for the future is especially critical for medical groups. No matter what future you foresee, long-range, strategic planning is essential to identify where you want to go, and how to optimally utilize your resources to get there. This program addresses the need for, process of and benefits from strategic planning.

212 Managing Challenging Employees in an Entitlement Era – Tips and Tales from an Employment Lawyer

Cherie Silberman

From dress code violators to employees posting about work on social media, managing difficult employees can be a real headache. This session will cover employer obligations and employee rights as it relates to issues such as religious and disability accommodations, harassment in the workplace, and social media. Questions such as whether you can enforce your no-tattoo policy and whether you can fire an employee who called out sick but tweeted that they were on the beach (and much more) will be answered during this lively and practical session.

213 First Year in ENT

Tony Etzel

This presentation will provide suggestions for assessment and planning during a new ENT administrator's first year. By the end of the session, you should have a plan for assessing your practice including staff, policy and procedures, and productivity analyses. Other highlights include medical terminology, financial reporting, and mentoring.

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2:50 p.m.-3:20 p.m.


1:00 p.m.-1:30 p.m.

Dessert Break in AOA Marketplace Exhibit Hall

The Doctor Is In: Scopes with Crit Fisher from Karl Storz Endoscopy

Bring your scope questions to the Doctor Is In booth to meet with expert Crit Fisher of Karl Storz Endoscopy. This is a great way to receive one-on-one advice from a pro!

1:00 p.m.-1:30 p.m.

221 Town Hall for Academic Practices

Abby Covington

Join fellow management professionals from academic institutions for a focused think-tank discussion about various topics affecting the academic otolaryngology practice. Questionnaires will be sent out to registrants 30 days in advance to make sure we cover the hot topics in academics.

222 Town Hall for Small Practices

Tricia Long, COPM

Join fellow management professionals from across the country for a focused think-tank discussion about various topics affecting the small otolaryngology practice. Questionnaires will be sent out to registrants 30 days in advance to make sure we cover the hot topics.

223 Revenue Cycle Management for Medium Practices

Mark Benninghoff

Understanding the revenue cycle management (RCM) process can be difficult but it is the biggest key to increasing your patient revenue. At every step in the process, revenue cycle management affects the success of your practice. Revenue cycle management plays a key role in your patient experience and satisfaction, fulfills a critical element of your medical compliance, and captures some of the most valuable information that you need to run your business. This revenue cycle management session will help you understand what questions you should be trying to answer to compare how your practice is getting paid to how your practice should be getting paid.

224 Tackling the Complexities of Value-based Physician Compensation for Large Practices

Rich Chasinoff

Many organizations struggle to balance productivity and value incentives for providers in a mutually acceptable and beneficial way. In this session, we will review field-tested principles for the effective design of next-generation provider compensation models that minimize pain while maximizing results. Attendees will be guided toward answers to the difficult questions for their organizations: How should value should be measured and incented? How much incentive is enough? How should a new compensation plan be implemented? What will be the impact of MACRA/QPP?

225 Maximizing Physiclan Engagement to Drive Clinical Integration Success

Aimee Greeter

While active physician leaders are needed more than ever, there is reticence among some to step into these roles – including seasoned clinical professionals and physicians newly out of training. However, engagement of physicians is critical to the success of any organization, particularly now as clinical integration has taken hold within the industry. This session focuses on new ways to drive physician engagement to help ensure the realization of organization’s clinical integration goals.



AOA-36 Thursday Evening Out Event at Mardi Gras World

Generously sponsored by Fuel Medical and Oticon.

6:00 p.m.

235 Healthcare Technology Today and Tomorrow

Stuart Lyon; Dan Quall

Innovations in healthcare technology continue to advance at a rapid pace providing us with new tools for diagnosing, monitoring and treating illnesses. This year’s Consumer Electronics Show featured a wider variety of products aimed at our health than ever. Join us for a review of some of the highlights in new technology that will effect ENT practices.

232 Hello, Is It Me You Are Looking For? – Small Practices

Eric Christensen

In this session, Mr. Christensen will guide attendees through managing relationships with patients, peers and the community to drive referrals, reviews and patient engagement. He will also focus on test results and how to work with patients and referring physicians for community of care and referrals while maintaining HIPAA compliance.

233 PANEL – Audiology: Staffing, Commissions and Bonus Plans – Medium Practices

Julie Farley; Shawn Parker; J. Connon Samuel; Camille White, COPM

Audiology is a profession with an expanding patient base, yet the supply of professionals is not. We know we need to think outside of our traditional staffing models to serve our communities, but we have questions that need answers. This interactive panel discussion conducted by otolaryngology practice management leaders will cover topics related to staffing, compensation, and scheduling; for example, when you should consider an oto-tech versus an audiology assistant, to what types of commission plans can help you provide a financial incentive to your staff. Come with questions and learn practical strategies that you can implement in your practice now.

234 Town Hall for Large Practices

Todd Blum

Join fellow management professionals from across the country for a focused think-tank discussion about various topics affecting large otolaryngology practices. Questionnaires will be sent out to registrants 30 days in advance to make sure we cover the hot topics in large practices.

231 Town Hall for Academic Practices

Abby Covington

Join fellow management professionals from academic institutions for a focused think-tank discussion about various topics affecting the academic otolaryngology practice. Questionnaires will be sent out to registrants 30 days in advance to make sure we cover the hot topics in academics.

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304 Is Your IT on Life Support?

Joe Goldstein

Are your IT services on life support? If you are in most practices, you contract with a knowledgeable IT solutions provider to ensure not only that your IT issues are resolved but you are HIPAA compliant at every IT interface. What if it isn’t working? Do you have IT voids to fill, whether it be with compliance or with everyday employee computer usage? You might not be in crisis mode, but the issues are leaving you frustrated. Join this session to learn how to find the best solution – and the correct way to do so – to know when it’s time to pull the plug on your provider.

301 HR Laws You Can't Ignore – From Hiring, Firing and Everything in Between

Cherie Silberman

This interactive presentation will discuss various scenarios HR professionals are likely to encounter and provide information about employment laws implicated by each as well as practical suggestions on handling the most perplexing challenges. Among other topics, we will discuss the laws that come into play when hiring employees, when an employee announces a pregnancy, when an employee needs to take leave for a medical or emotional issue, and when it is time to terminate a poor performer.

302 Front-End Revenue Cycle Jazzed Up with Coding

Melissa Hainz

Optimize your front-end revenue cycle with use of EMR and coding. Review of front-end of revenue cycle with a coding perspective. Learn where to interject coding and utilize EMR processes to boost efficiency and accuracy for prior approval for both office and surgical procedures.

303 TDABC and You

Owen Dahl

Time-driven activity-based cost (TDABC) is a way to truly define and understand the cost of doing business. As we evolve to more value based payment models, the need to know the cost of doing business is essential. How much does it cost to triage a patient? We will review the whys and hows of this type of question. The models discussed will lead the participant to be challenged as well as have the ability to take a model of cost awareness back to the practice.

305 PANEL – Managing the Facial Plastic Aesthetic Practice

Danielle DeMaio-DeAngelis, COPM; Stacey Conant, COPM; Clarisse Waguespack

This panel discussion will help you to determine how to maximize the benefits of adding aesthetics into your practice and how to get started. This interactive session will include Q&A.

Friday, Sept. 14, 2018

7:30 a.m.-5:00 p.m.

Registration Open

8:00 a.m.-9:00 a.m.

Continental Breakfast in the AOA Marketplace Exhibit Hall



311 Patient/Staff Engagement and Value-Based Care

Owen Dahl

Less than 30% of your staff is engaged! Engaged means relating to each other and especially the patient. The patient experience leads to improved satisfaction scores but more importantly leads to a value based outcome from the overall care delivered. We will review the why, how, what, when, and where to improve engagement opportunities for each employee and their direct impact on the patient. An engaged patient will be more compliant with the treatment plan, another focus of our discussion.

315 Compliance in a Sea of Change: Key Updates for MIPS in 2018

Eric Christensen

With each new administration comes new laws, programs, and incentives. Meaningful use, MIPS, what’s on the horizon for 2018 and beyond? How can you prepare your healthcare organization for the future when it seems so unknown and unsteady? Find out how to safeguard your practice and remain profitable while staying in compliance with changing regulations.

312 What Does Your BRAND Say about Your Patient Experience?

Robert Goldie

What you do in your practice is a direct reflection of the reputation your company is displaying. Your brand is the way your practice presents itself to the public, from the look of its logo to the voice of its website and collateral. Join branding expert Robert Goldie as he guides you on how to position your practice for its future success. Leave this session with a checklist of what to look for in your own practive to improve your branding.

313 Telemedicine A to Z

Judd Hollander

Want to ramp up telemedicine in your practice? Join Judd for this session where you will walk away with knowledge of telemedicine that you need to know to successfully implement into your practice. You will gain a better understanding of telemedicine as it relates to the following: Define and describe the anticipated changes in the healthcare payment models; rormulate an approach to health care delivery taking patient priorities into account; assess what types of telehealth programs fit best into their own practice; and develop an approach to providing patients with remote care.

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314 Negotiating Physician Contracts and Administrator Contracts

Mark Benninghoff; Todd Blum

Negotiating a contract is both an art and a science. Understand the key discussion items to use to successfully negotiate new contracts both for the onboarding physician and yourself as an employee. Learn about key provisions to address and how to maximize results so that everyone feels successful and valued. The information obtained here will help you in future negotiations for whatever you need to negotiate.

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The Doctor Is In: Transpay

Bring your collections-related questions to the Doctor Is In Booth to connect with professionals who are dedicated to improving collections and helping to get you paid.

10:00 a.m.-11:00 a.m.

10:00 a.m.-11:00 a.m.

Refreshment Break in AOA Marketplace Exhibit Hall with Prize Drawings

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12:15 p.m.-1:30 p.m.

Lunch with AOA Business Meeting and Prizes

322 A Gumbo of Good Ideas

Lee Silber

What if one session covered several key ingredients to being the best at what you do? What if it were fast, fun, and full of workable ideas? This session is just that, a gumbo of important skills all blended together to give you the maximum amount of information in the minimum amount of time...starting with clever ways to be more efficient on a daily basis. Also mixed in with efficiency is excellence (how to use your natural tendencies to your advantage), education (shortcuts to learning what you need to know to get ahead and stay ahead), enjoyment (a refreshing look at your work and how to fall back in love with it), and environment (how to create the work environment you've always wanted to work in through leading by example). It's all in this Gumbo of Good Ideas.

323 ENT Group Mergers – Are the Opportunities Greater in 2018?

Robert Glazer; Max Reibolt

This presentation will provide the most up-to-date discussion, review and first-hand examples of how ENT groups are aggregating in 2018 and will continue to do so in years beyond. We will consider not only the various options of aggregation and/or affiliation, we will break these down in a matrix summary that considers the key issues and areas of concern. These pertain to all things from relational to financial and of course, strategic and tactical. The session will be educational, informational, tactical and strategic in nature, presented from both the consultant facilitator’s expertise and the front-line administrative view. After the presentation, the attendees will be able to utilize the information to further their strategic and tactical decisions relative to their aggregation/affiliation options. We will provide definitive takeaways in “hard copy” forms that will illustrate how to pursue these strategies—both independently and collectively with other like-minded ENT (and allergy) practices.

324 You Used to Call Me on the Cell Phone

Eric Christensen

Cell phones are everywhere and they aren't going anywhere. With them brings added risk to the privacy of our patients including the opportunity for recording video, pictures, and instant online posting of sensitive PHI. What steps can we take to protect our organizations? How can we safely utilize cell phone technology? How can we use cell phone technology to improve our care delivery systems? Failure to have a policy in place related to technology can lead to PHI violations and breaches. What steps do healthcare organizations need to take to protect their practice from data breaches and PHI being released? How can organizations safeguard technology while still allowing patients to have access to their devices to record certain events like the birth of a new child? Finding the balance between patient needs and policy must be at the top of the list to improve patient satisfaction while also preventing breaches.

321 PANEL – Unmask the Potential: Best Practices in Integrating Advanced Practice Practitioners (NPs and PAs) into Your Practice

Abby Covington; Jeff Dudley; Kris McGriff, COPM; Lesli Todd; Brian Woodhead

Many practices hire advanced practice practitioners (APPs). Most practices aren't quite ready to optimize the skills and value of these clinicians. Access to medical care continues to grow, and there are not enough physicians in the field to take care of the patients. Integrated well, APPs can help your practice increase patient access, boost physician productivity, and generate new revenue. Walk away with best practices to optimize APPs' use and your patient load.

325 Late Breaking Topic

Speaker TBD

Because healthcare changes daily, we are holding a spot for a late breaking topic. Know of an idea to fill this spot on the agenda? Let us know! Email AOA Executive Director Robin Wagner, COPM, at [email protected] with your ideas.



334 Manage Your Time or It Manages You

Rhett Laubach

Time is a canvas, work is the paint and time management techniques are the strokes. We are in control of how we choose to spend our time; the better the strategies, the better the painting. Our work is too important to be sloppy with the brush strokes. Join leadership expert Rhett Laubach as he takes you through a fun, interactive, super-charged workshop designed to help you create masterpiece days.

4:00 p.m.-5:30 p.m.

Closing Networking Reception and Hello Austin Celebration

Join us as we bid "au revoir" to New Orleans and say "howdy" to Austin! Use this last chance to network at AOA-36 to connect with fellow administrators while celebrating the culture and vibrancy that will lead us to our next annual educational conference in Austin, TX.

333 Should You Buy the Practice Down the Street?

Laurie Morgan

One of your physicians' colleagues in a nearby community is closing shop. It seems like a great opportunity to immediately expand without too much work or hassle ... but how can you be confident it's right for you? Will buying that practice next door help you build revenues and negotiate with payers -- or be a costly mistake? Should you buy your competitor's practice simply to avoid someone else moving into your neighborhood? And who should help protect your practice with tasks like pricing, due diligence, and contract review?It's easy to find published information about selling a practice to a hospital or larger group. But what if you want to take the leap and acquire a nearby practice to grow? It can be a big step in the right direction -- with smart analysis, choices, and advice. This presentation will give you a leg up on all three.

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331 Seeing Past Tomorrow: Using Appointment Data to Thrive in the Future

Nate Moore

Appointment data is about as close as a practice manager can come to seeing what next week and next month will look like. Join an interactive discussion on using appointment data to increase opportunities in your practice. We will discuss ways to measure patient access to your providers, to reduce no show appointments, and to maximize capacity of your most important practice resources. See how practices across America are using appointment data to identify and solve problems before patients arrive, to make staff more efficient, and to reduce the number of unsold patient appointments.

332 The Emerging Value vs. Volume Patient Care Paradigm

Leslie Jebson

Adjusting from traditional volume-based to value-based patient care, in both independent and integrated practice, is proving to be a monumental and often sluggish process. The dependency on volume-based care often pushes to the background the critical need to examine, redesign and improve the overall cost and quality of ENT and audiological services. Success in this arena will only come from the operations management planning and the commitment to migrate to that of more organizational streamlining, simplification and critical examination of individual patient care costs and outcomes. This provocative and engaging presentation aims to encourage and provide administrators with specific opportunity examples for moving across the volume to value based patient care paradigm.

2:45 p.m.-3:00 p.m.

Break

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Saturday, Sept. 15, 2018

8:00 a.m.-12:00 p.m.

8:00 a.m.-5:00 p.m.

BOOT CAMP Leadership: Moving from Manager to Leader

Rhett Laubach; Lee Silber Cost: $100

You have worked hard to develop expertise in your practice to earn recognition and success within your organization Now you are moving or have moved up to management, which brings a whole new world of exciting possibilities, but also potential challenges and uncertainty. Many of us are promoted to manager/administrator but rarely are trained to be one. Mastering the art and science of effective management requires an additional set of skills that, when learned, can often transform the daunting task of management into something profoundly satisfying. Your organization benefits, too. Join us for a full day of leadership and take-home skills that will help you succeed.

BOOT CAMP Carving Up and Drilling Down: Using Microsoft Excel's Pivot Table Feature to Analyze a Practice's Revenue Cycle

Nate Moore Cost: $50

Microsoft Excel’s Pivot Table feature is a fast and powerful way to analyze and consolidate large amounts of data and quickly extract critical knowledge. In this presentation, you’ll learn how to use Pivot Tables in a medical practice setting to better track collections, analyze reimbursement, collect accounts receivable, and more. You’ll also see a variety of techniques to filter, sort, group, and manipulate practice data. We’ll also discuss several different applications of Pivot Tables throughout a medical practice. The presentation will be a live demonstration using Excel 2016 for the PC.

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Evening Out Event: Mardi Gras World

Thursday, Sept. 13 | 6 p.m. to 9 p.m.

Experience the best of New Orleans in one evening. First, attendees will be shuttled to Mardi Gras World, where you can see what it takes to bring Mardi Gras to life year after year. Grab a nice cool specialty drink or water when you enter so you can take your time and wander through the Mardi Gras workshop and studios to see the breath-taking floats and items built for Mardi Gras and other parades around the world. You will get to see the building of floats from the artisan’s idea to the finished product. There are so many photo ops, that you won't want to forget your camera or cell phone!

Then, just as you finish your drink, you will be ready to enter into the Ground Oaks Mansion. This is an indoor recreation of the outside of a traditional southern plantation, with extravagant gardens and pathways. Sit and enjoy a few drinks and dinner under the "night sky" of the venue while staying cool. Network while enjoying the fun and games planned for you. You will be relaxed after spending an evening under the Louisiana stars.

Shuttle service will be provided back to the hotel on a continuous loop, with the final shuttle departing to the hotel at 9:15 p.m.

New this year, all AOA-36 full-conference attendees will receive a Thursday Evening Out Event ticket! You must pre-register to receive the included ticket. No extra purchase is necessary beyond the full conference registration to attend the Thursday evening event.

Generously sponsored by

M E D I C A L

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Conference Information

About the AOA-36 Annual Educational Conference

AOA strives to bring you the premiere annual educational conference for otolaryngology practice management professionals! In just three days, you will gain specialty-specific information to implement new ideas and plan for the year ahead. This program is designed to satisfy a wide array of knowledge levels, and it includes topics that are critical for today’s ENT practices and our changing healthcare arena.

Who Should Attend?

Administrators, physicians, coders, managers and anyone who is interested in otolaryngology practice management should plan to attend.

Continuing Education Credits

This program has the prior approval of AAPC for 15.5 continuing education hours. Granting of prior approval in no way constitutes endorsement by AAPC of the program content or the program sponsor.

This program is approved for up to 15.5 Continuing Education Units (CEUs) through the AOA. A certificate of attendance will be emailed to you if you complete the final evaluation online.

Elections

Prior to 2 p.m. local time on Friday, Sept. 14, please visit the registration desk to cast your vote if you have not previously voted online.

New in 2018

The AOA is excited to bring you several new and improved offerings this year at AOA-36!

Travel GrantsOftentimes, AOA members are unable to attend the Annual Educational Conference due to budget restraints. This year, AOA is offering five opportunities to receive a Travel Grant to attend AOA-36! If you are an AOA member and have never been able to attend an Annual Conference before, this could be your chance. Information can be found on the AOA-36 webpage. Thank you to our Executive Partners for their support to bring these travel grants to AOA-36!

Evening Out Ticket Included in Pricing

All full-conference attendees and Guest/Spouse registrations will receive a ticket to the Thursday Evening Out Event at no extra cost! You can purchase additional tickets for guests who are not attending AOA-36, but all attendees will receive one included in their registration.

Tuesday Evening President's and Partners Opening ReceptionKick off AOA-36 early with the President's and Partners Opening Reception on Tuesday, Sept. 11! Plan to join us early to connect with old friends and meet new ENT colleagues while enjoying the sights, sounds and taste of New Orleans.

Thursday Afternoon Classes by Practice TypeSessions are Thursday afternoon will be broken out by practice type (small, medium, large and academic) to allow you the time to connect directly with your peers from across the country.


Registration Information

Conference Pricing Early Bird Pricing1 – Before Aug. 10 Regular Pricing2 – After Aug. 10

Member Full-Conference Registration $725 $825

Non-Member Full-Conference Registration $1,105 $1,205

First-Time Attendee Registration $600 $650

Staff of AOA Member Registration3 $725 $825

Coder Registration4 $600 $600

Guest/Spouse Registration5 $400 $400

Thursday Evening Out Event Guest Ticket6 $75 $80

Boot Camp: Building an OIG Compliance Plan $50 $50

Boot Camp: Excel Pivot Tables $50 $50

Boot Camp: Leadership: Moving from Manager to Leader $100 $100

Registration Cancellation Policy

All registration cancellations and refund requests must be made in writing by Aug. 10, 2018. A refund of the full conference fee, minus a $75 administrative fee, will be given for cancellations received by that date. No refunds will be granted for requests postmarked on or after Aug. 10, 2018. Submit all requests to Olivia Heider ([email protected]) at the AOA Office. AOA regrets that refunds will not be given for no-shows. Refunds will not be processed until after the conference.

Substitutions

You may substitute registrants (from the same office/practice) prior to the conference. Please contact the AOA Office at 412-243-5156 for assistance. The AOA does not accept responsibility for no-shows at the conference.

Emergency Illness or Death of Registrant or Immediate Family Member

Registrants who are unable to attend the AOA-36 Annual Educational Conference because of a serious illness or death may receive a partial refund (amount paid minus the $55 processing fee) or full credit for a future meeting (as applicable) in the following instances:

n Personal illness or death of the attendee; or

n Illness or death in the immediate family of the attendee. Immediate family refers to a person’s parents, spouse, children, and siblings and will also include the parent’s spouse.

Requestors must submit the request in writing to Olivia Heider ([email protected]) at the AOA Office along with written documentation from a doctor. The Executive Director and AOA President will review the request to ensure it is in accordance with written policy.

Group Discount

Register two (2) attendees from the same practice and receive $150 off each ADDITIONAL registration. Use discount code 3ORMORE upon registration and list the names of the first two attendees in the designated box.

Registration Notes

1 Registration and fees must be submitted before Aug. 10, 2018, in order to receive the Early Bird rates.2 Registration and fees submitted after Aug. 10, 2018, and any on-site registrations will be charged the Regular Registration rate. 3 Staff of AOA members can attend the full conference for the member rate! Select this registration and be sure to list your AOA member’s name in the appropriate box in the registration to receive the discounted price.4 Coder members can attend the full conference for just $600.5 Guest/Spouse registration includes entrance to all meals and social events ONLY. Educational sessions are NOT included in this registration.6 All full-conference attendees and Guest/Spouse registrations receive a Thursday Evening Out Event ticket. This option is for guests of confeence attendees ONLY.

New this year, all full conference registrations and Guest/Spouse registrations come with a ticket to the Thursday Evening Out Event! The event includes dinner as well as entertainment and networking. You must pre-register to receive the included ticket.

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Hotel Information

About the Hilton New Orleans Riverside

It's all about location in New Orleans and the Hilton New Orleans Riverside places you at the center of it all. It features top amenities such as two outdoor pools, the 100,000 sq. ft. HealthClub by Hilton Fitness Facility, amazing views of the Mississippi River and Downtown New Orleans, and several on-site dining options.

Nestled against the banks of the Mississippi, guests can watch the ships come sailing in or dive into the city life just steps away. Shop the Outlet Collection, attached to our hotel and enjoy easy access to Morial New Orleans Convention Center. You also can walk to the French Quarter, Audubon Aquarium, and Butterfly Garden and Zoo, as well as countless restaurants, art galleries and more. Grab a beignet, listen to live jazz, ride a streetcar, or hop into a parade – you never know what you’ll experience in the vibrant culture and excitement of New Orleans just outside our front door.

Hotel Parking

For those driving to AOA-36 or renting a car once in New Orleans, self-parking is $44 per night a valet parking is $49 per night.

Housing Booking Alert

The AOA-36 Annual Educational Conference is NOT affiliated with a housing company. Please be careful if approached by any company or service claiming to be an official housing provider for AOA-36. AOA offers the guaranteed lowest rate available. In the past, the AOA has been made aware of travel companies that are entirely fraudulent, misleading exhibitors and attendees with false information. Please note that you can ONLY book a room in the AOA-36 Annual Educational Conference block by using the booking information on this page or at www.AOAnow.org/AOA36. If you are contacted by a housing company trying to sell hotel rooms for this conference, please contact AOA-36 conference management at 412-243-5156 x 104.

2 Poydras St | New Orleans, LA 70130

The AOA is able to offer you reduced rates at $199 per night Sept. 10-16, 2018. Take advantage now before the AOA block is sold out!*

Tax is currently 14% plus $3 per room per night and a 1.75% Statutory Tourism Support Assessment per room per night.

*The AOA block is NOT guaranteed through the deadline of Aug. 10, 2018. Once the block sells out, rooms will be available on a “space and rate availability basis” and the discounted conference rate will NOT be guaranteed. It is advised that you make your hotel arrangements as soon as possible.

Hilton New Orleans Riverside

Hilton Honors – Join Today!

Make sure that you are a member of Hilton's Honors to start earning points on your first visit. Honors is free to enroll and comes with a host of perks, including complimentary Standard Internet, late check out (when requested and when available), and more. Learn and book today on the AOA-36 website, and be sure to use your Honors code when booking your room at the Hilton New Orleans Riverside.


AOA Executive Partner Program

The AOA Executive and Corporate Partner program is an exclusive partnership to elevate AOA members’ accessibility and resources from our partnering companies. With the help of our 10 Executive Partners, the AOA is able to provide members with enhanced access to the partnering companies as well as unique education and resources, including this year's inaugural AOA-36 travel grant program. Make sure to stop by our Partners’ booths in the AOA Marketplace Exhibit Hall this September to extend your thanks for providing for our association!

M E D I C A L

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Take advantage of an outstanding AOA Marketplace full of business solution providers who can help you solve your toughest challenges – and ultimately make YOUR life easier. The AOA Marketplace is where you will get first-hand experience on all of the new products, technology and innovative tools available for managing today’s ENT practice. Exhibitors and sponsors confirmed as of June 5, 2018.

Advantage Marketing

ALK Inc.

American Hearing Aid Associates

Amplified Resource Group

The Coding Network

DoctorConnect.net by AdTel International, Inc.

First Healthcare Compliance

Fulcrum Strategies

HollisterStier Allergy

IntelliSound

JEDMED

One Source Hearing, LLC

The Payroll Company

Phonak

QM2 Solutions

Simple Interact

Spectrum Audiology

Tungsten Medical Network

Sponsor

Exhibitor

AOA Marketplace Exhibit Hall

TrackableLeadGeneration


Boot Camp Sessions

Boot Camp: Building an OIG Compliance Plan – Sean Weiss

Tuesday, Sept. 11 | 1:00 p.m.-5:00 p.m.

Cost: $50

Back by popular demand! You can run but you can’t hide from the governmental auditors. You can minimize your risk of criminal and/or civil monetary penalties (CMPs), but only if you know the steps to take to build an effective compliance program. This session will show you how to cover your assets. Walk away with an actual compliance plan, policies and other key tools developed by one of the nation’s most trusted and respected compliance experts.

Boot Camp: Carving Up and Drilling Down: Using Microsoft Excel's Pivot Table Feature to Analyze a Practice's Revenue Cycle – Nate Moore

Saturday, Sept. 15 | 8:00 a.m.-12:00 p.m.

Cost: $50

Microsoft Excel’s Pivot Table feature is a fast and powerful way to analyze and consolidate large amounts of data and quickly extract critical knowledge. In this presentation, you’ll learn how to use Pivot Tables in a medical practice setting to better track collections, analyze reimbursement, collect accounts receivable, and more. You’ll also see a variety of techniques to filter, sort, group, and manipulate practice data. We’ll also discuss several different applications of Pivot Tables throughout a medical practice. The presentation will be a live demonstration using Excel 2016 for the PC. This workshop includes a light breakfast.

Boot Camp: Leadership: Moving from Manager to Leader – Rhett Laubach & Lee Silber

Saturday, Sept. 15 | 8:00 a.m.-5:00 p.m.

Cost: $100

You have worked hard to develop expertise in your practice to earn recognition and success within your organization Now you are moving or have moved up to management, which brings a whole new world of exciting possibilities, but also potential challenges and uncertainty. Many of us are promoted to manager/administrator but rarely are trained to be one. Mastering the art and science of effective management requires an additional set of skills that, when learned, can often transform the daunting task of management into something profoundly satisfying. Your organization benefits, too. Join us for a full day of leadership and take-home skills that will help you succeed. This workshop includes a light breakfast and lunch.

Again this year, AOA is offering pre- and post-conference Boot Camp workshop options to provide a deep dive into several practice management-related topics. Plan to extend your trip to benefit from sessions on OIG compliance, Excel pivot tables and leadership. All Boot Camp workshops will take place at the Hilton New Orleans Riverside hotel.

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Medtronic collaborates with ENT surgeons like you to develop office-based solutions that improve patient outcomes while giving you peace of mind. This partnership has resulted in some of the most advanced ENT technology available, and is over 20 years strong.

You can feel confident knowing Medtronic office solutions provide the same precision as the navigation and instruments you trust in the OR.

Let’s advance further, together.

WITH YOU, FOR YOU.

See us at the AAO-HNSF 2018 Annual Meeting & OTO Experience booth #2006.

Rx only. Refer to product instruction manual/package insert for instructions, warnings, precautions and contraindications.

For further information, please call Medtronic ENT at 800.874.5797 or consult Medtronic’s website at www.medtronicent.com.

© 2018 Medtronic. All rights reserved. Medtronic, Medtronic logo and Further, Together are trademarks of Medtronic. All other brands are trademarks of a Medtronic company. UC201902321 EN 07.2018

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Prepare a list of why you should attend and the budget for approval. Visit AOAnow.org/AOA36 for a toolkit on how to ask your physician for approval to attend the conference.

June 28 Deadline: Apply for an AOA-36 travel grant on the AOA website for the chance to receive complimentary full conference registration, hotel room and tax for three nights, reimbursement for roundtrip airfare up to $350, and a meal per diem for two evenings that dinner is not provided at the conference. Valid for first-time attendees only.

Register to attend at AOAnow.org/AOA36.

Aug. 10 Deadline: Secure your hotel room at the Hilton New Orleans Riverside. Book yours at AOAnow.org/AOA36.

Sign up for the Hilton Honors loyalty program (see information on page 24).

Encourage your colleagues to attend. Register two individuals from your practice and receive $150 off each ADDITIONAL registration with promo code 3ORMORE.

Make plans to meet fellow otolaryngology professionals.

Check your email and the website frequently for updates and new program information.

Map out your plans to visit vendors in the AOA Marketplace Exhibit Hall. Visit AOAnow.org/AOA36 for a list of exhibiting companies.

Review the schedule and plan which sessions to attend.

Bring your business cards to exchange with fellow attendees and vendors.

Use #AOA36 now and through the conference to connect on social media and share your excitement!

Print this page and keep it by your desk to cross items off your AOA-36 to-do list as you complete them!

aoa-36 annual educational conference · 2018-08-20 · best educators and subject matter experts in...

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