May 7 – 9, 2019

A.O. Smith’s Journey to Simplified Analytics Access via SAP Analytics HUB

Chad Dumont Session ID: 82184

About the Speakers

Chad Dumont • Title: Business Intelligence & Analytics Developer • Company: A.O. Smith Corporation • Specialized in Visualization and Analytics Community Engagement.

– Solid understanding of what it takes to grow and engage an Analytics user base.

– Experience with Tableau, Power BI, Oracle Business Intelligence and SAP BW Tools.

• Fun Fact: Enjoys Sports, NFL (Go Bills), Community Theatre and Outdoor activities.

Agenda

• Company Overview

• Why Analytics Hub?

• Our Project Approach

• Configuring Analytics Hub

• Lessons Learned

About A.O. Smith Products

About A.O. Smith Brands

About A.O. Smith Locations

Feedback From Our Customers

Before Analytics Hub

• Determining what reports are already available

• Knowing which reports belong to which platform

• Limited search & navigation functionality

• Limited Information about the reports

Challenges

Analytics Hub

Central location for all reporting regardless of tool

• Provides a single point of access

across multiple environments • Provides search functionality and

navigation • Provides a common user

experience

Asset: An object on the hub that contains links to BI analytics and relevant information. An asset displays as a tile

Terminology Analytics Hub

Facet: An attribute or characteristic of a dataset, which is used to group together values based on a category. Facets are used to filter assets

Terminology

Improved Search Capabilities

• Auto Complete • Suggestions

• Refinement • Hidden Tags

Additional Information

Quickly get to the reports you use the most

SAP Analytics Hub is a subscription license based on the number of users (SaaS on SAP Cloud Platform)

Provisioning - 2 Weeks o For SAP to configure and provide the environment

Discovery Phase - 1 Month o Able to get up and running quickly with no additional support

o Internal Proof of Concept (POC) , mostly learning Setup & Configuration

• Added Users & Assign Roles

• Create Assets, Facets, Fields, Lists, Sections and Layout

• Create Site Structure & Branding

• Learning Content Management System and Workflow

Our Implementation

Production Rollouts o Internal BI&A Team, 8 users – 1 Month

o Beta Testers , 10 users, mostly analytics developers – 2 Weeks

o Early Adopters , 20 users, volunteers from analytic community – 2 Weeks

o Group 1, 70 most active users (obtained from usage metrics) – 4 Weeks

o Group 2, 70 next most active users – 2 Weeks

o Group 3, all remaining users (60 users) – 2 Weeks

For each rollout, we provided a remote overview and demo presentation

Implementation Phases

Content Management Tab

• Role: Content Creator

• Simple Workflow – New Asset Draft

– Draft Awaiting Validation

– Validate or Reject

If Validated Visible Asset

If Rejected Draft

Content Management

SAP Analytics Cloud • Security

• Maintaining Users

Cockpit • Add new sections,

organize, and update

• Usage Statistics

• Layout Management

Related Tools

Managing Security

• Add & Delete users

• Updates - Limited to certain user information fields

Required fields

• User ID, Email Address

and Analytics Hub Role

Optional fields

• First Name, Last Name, Display Name and Manager

SAP Cloud

Cockpit • Usage Statistics

• Asset Structure

• Creating Fields, List of Values and Facets

• Site Branding

Defining Asset Content Fields, Lists of Values and Facets

Fill out Standard

Asset Request Form

Requesting New Assets

• Asset Image Options:

– No image

– Large Image

– Small Image

• Developed a custom app to format the image within a frame

Formatting Asset Image(s)

• Feedback: Very positive – #1 positive: Single location for all reporting

– #2 Love the Search and Refinement functionality

– Users provide suggestions on new hidden key words to improve searching

– Users recommend new Facets to help refine search results

– Users are requesting new Assets to be created/included

• Lessons Learned: Not much we would have changed – It’s been a smooth, problem free implementation

– Hindsight: Look more into bulk loading of assets & users

Project to Date

Pros: – Does as advertised – Relatively small learning curve

Wish List:

– No Rich Text Formatting (RTF) or Markup Language. • Limited to Bold, Italicized and bulleted lists • No functionality to interpret HTML tags or JavaScript

– Ability to develop custom usage metrics or analytics. • Determine most active users, last time an Asset was viewed, etc. • What time of day gets the most traffic

– My favorites layout is not customizable. • No way to reorder tiles • No way to organize by folders

Gap Analysis

Demo

Questions?

Chad Dumont ckdumont@aosmith.com

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