Anu ShankarS-1 Sona Residency 32 Berlie St Langford town Shanti Nagar Bangalore 91-9844160111 anuapril64@gmail.com

Beauty care specialist with hands on experience in people management, customer service, revenue management, training and development across all segments of beauty care, therapy and holistic wellbeing

EXPERIENCE Center manager, Zonal Beauty Trainer for Pune - VLCC Health care Ltd 12/2010-06/2012

o Leadership experience: Trained and managed a team of 25 employees overseeing beauty and slimming, managed HR time recording system and ensured planning goals on workforce were met

o Front office: Manage appointment scheduling system, addressed customer grievances, ensured customer satisfaction and reduced customer attrition

o Sales experience: Coordinated promotions to increase footfalls in center, surpassed revenue targetso Presentation and public speaking skills: Conducted workshops on skin and hair care, representing the companyo Mentoring skills: Recruited and trained suitable candidates to setup new center in Ahmednagar, Indiao Technology skills: Managed inventory using MS Excel; Order management on ERP systemo Consultations/ enquiries for slimming and Beauty treatments.

Freelancing 12/2009-06/2010o Hands-on Cosmetology skills:

Weddings: Performed bridal makeup for bride and makeup for guest groups at weddings and parties Fashion shows: Won first prize for make up at SIBHA(South Indian Beauty and Hair Association); Participated

in AIBHA(All India Beauty and Hair Association) sponsored fashion shows by performing makeupo Wellness Counseling: Counseled clients on mental and physical wellness recommending relevant therapies like

Yoga and Pranic healing Assistant Center Manager - VLCC Health care Ltd 8/2003-12/2008

o Managerial skills: Managed a team of 20 employees by fostering teamwork for success, setting & reviewing team goals and performance expectations; Managed employee feedback and appraisals; Achieved sales targets

o Recruitment and Mentoring: Trained current staff on new beauty treatments; Recruited and mentored new hires

Beauty in-charge - VLCC Health care Ltd 8/2003-12/2008o Managerial skills: Managed a team of 10 employees to achieve customer successo Front office: Managed inventory, order placements and maintenance of accountso Counseling: Managed customer enquiries and counseling on skin and hair care using advanced skin analysis like

video dermascopeo Sales- Contributed to sales of Beauty products ensuring 100% client retention through counseling

Senior Cosmetologist & Esthetician- Lakme Lever Ltd 2/1995-5/2000 o Customer service: Hands on customers issue resolution ensuring their satisfaction with visibly excellent results

for skin related problemso Communication skills: Actively conducted customer enquiries on skin- Understanding customer needs and

improvising on treatments as per individual needs

EDUCATIONDiploma in Advanced beauty therapy (NVQ 3) City and Guilds, London, UK Diploma in Hair and Beauty International Polytechnic for Women, Chandigarh, India Global Oncology skin care therapy The Skincare Therapy Institute, USAIntegrative skin wellness for people with Diabetes The Skincare Therapy Institute, USACertified Holistic Yoga Trainer Dr.Renu Mahtani

SKILLS AND ACHIEVEMENTS

Workshops Attendedo Make up - Cory Waliao Fundamentals of make up - Samantha Kochharo Skin care and Aromatherapy - Blossom Kochharo Advanced European Treatments - Vibha Jaino Pranic Healing - Anshita Jain

Training impartedo Trained beauty staff on various treatments and therapieso Training on Counseling and consultation of customerso Soft skills training for staffo Joint training with HRD of Corporation on Employee Personality development

Tools & Technologies: MS Office: Word, PowerPoint, Excel, OutlookAchievements:

o Won first prize in Sibha En Vogue a national level event in Model makeup contesto Was Promoted to Centre Manager In VLCC Health care ltd Pune in a short span of time and handled one of the

most profitable centers in Pune