annual results and impact evaluation workshop for rbf - day five - new technologies for demand-side...
TRANSCRIPT
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4. New technologies for Demand Side RBF
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A. Brief overview of DSF
B. Case study: eVouchers in Ethiopia
C. Case study: Mobile Money for DSF (and SSF)
Outline of the session
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A. Brief overview of DSF
Conditional Cash Transfers (CCT) Vouchers Health Insurance
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B. Case study: eVouchers in Ethiopia
• MSI Ethiopia started in 2012 a voucher programme for FP (IUD);
• Targeted towards poor and marginalised young people (15-29 years);
• Piloted in 5 towns and scaled up to an additional 20 towns (over 18,000 eVouchers issued);
• Aims are to reduce management cost and simplify monitoring;
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Dutch Government (donor)
Management Agency (MSI)
Targeted clients
Service provider (health facili@es)
SMS voucher code
Shows voucher code ③
Delivers services
Verifies voucher validity
Payment
Submits SMS claims form
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② ④
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B. Case study: eVouchers in Ethiopia
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B. Case study: eVouchers in Ethiopia Results and challenges
46%
• Many were poor • Increased administrative efficiency.
redemption rate (8,278/18,095 vouchers)
92% were 15-29 years old
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24% phone ownership
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C. Case study: Mobile Money for DSF (and SSF)
What is it and how does it work?
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C. Case study: Mobile Money for DSF (and SSF)
Why mobile money (MM)?
• Very limited access to banks and
twice as many MM kiosks in early 2011;
• Transport cost, risk of fraud and
security risks linked to cash payments;
Marie Stopes Madagascar FP voucher programme
MM kiosk
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C. Case study: Mobile Money for DSF (and SSF)
How does the claims processing work?
Marie Stopes Madagascar FP voucher programme
MM kiosk
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C. Case study: Mobile Money for DSF (and SSF)
Results:
• 29% of vouchers distributed reimbursed via MM;
• 35% of claims reimbursed within 48hours;
• Increased financial and administrative efficiency;
Marie Stopes Madagascar FP voucher programme
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C. Case study: Mobile Money for DSF (and SSF)
Challenges, limitations and lessons learned:
• Issues with some MM operators in the country; • Automated payments limit risk of fraud and data entry errors; • SMS claims should be short and easy to type and sent via a
toll-free number.
Marie Stopes Madagascar FP voucher programme
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C. Case study: Mobile Money for DSF (and SSF)
Some considerations for mobile money:
Liquidity (Mozambique) Policy (Bihar, India) Phone ownership (Pakistan)
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5. Take away messages
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Vote for the two most important take away messages!
1. Technology will play a key role in future RBF systems 2. Technology can help reach the poorest and improve
coverage 3. Technology is essen@al for transparency and good
governance 4. Technology can improve efficiency and reduce
implementa@on cost of RBF 5. New technology is aPrac@ve but beware of the
hype: do not underes@mate the cost, complexity and burden!
6. Argen@nian wine is excellent!
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Thank you!