annual report garuda indonesia 2012

Daftar isiContents

2 The New Icon of Indonesia The New Icon of Indonesia 4 Menuju Maskapai dengan Standar

Layanan Kelas Dunia The Airline with World-Class Services

Aspirations 6 Rute dan Frekuensi yang Tumbuh Pesat Rapidly Growing Flight Routes and

Frequencies 8 Armada Pesawat Berusia Semakin Muda Younger and Revitalized Fleet 10 Tentang Garuda Indonesia About Garuda Indonesia 14 Ikhtisar Keuangan & Operasional Financial & Operations Highlights 17 Ikhtisar Saham Stock Highlights 20 Peristiwa Penting 2012 2012 Event Highlights 40 Penghargaan & Sertifikasi Awards & Certifications 48 Visi, Misi, dan Nilai-nilai Perusahaan Vision, Mission, and Corporate Values 50 Strategi 2012 2012 Strategy 56 Laporan Dewan Komisaris Report from the Board of Commissioners 64 Laporan Direksi Report from the Board of Directors

PembukaOpening1

76 Industri Industry 82 Komersial Commercial 106 Operasional Operations 122 Layanan Services 134 SBU & Entitas Anak SBU & Subsidiaries 158 Tinjauan Keuangan Financial Review

Diskusi & Analisa Manajemen atas Kinerja PerusahaanManagement Discussion & Analysis of the Companys Performance

74

180 Sumber Daya Manusia Human Capital 204 Teknologi Informasi Information Technology 212 Procurement Procurement

Tinjauan Pendukung BisnisBusiness Support Review178

220 Tata Kelola Perusahaan Corporate Governance

Tata Kelola PerusahaanCorporate Governance218

546 Indeks untuk Bapepam-LK No X.K.6 Index for Bapepam-LK Regulation

No X.K.6

356 Tanggung Jawab Sosial Perusahaan Corporate Social Responsibility

Tanggung Jawab Sosial PerusahaanCorporate Social Responsibility

354

372 Laporan Keuangan Konsolidasian Untuk Tahun-Tahun yang Berakhir

31 Desember 2012 dan 2011 dan Laporan Auditor Independen

Consolidated Financial Statements for the Years Ended December 31,

2012 and 2011 and Independent Auditors Report

Laporan Keuangan KonsolidasianConsolidated Financial Statements

370

Data PerusahaanCorporate Data

514 Profil Dewan Komisaris Board of Commissioners Profile518 Profil Direksi Board of Directors Profile 522 Profil Komite-Komite Committees Profile 525 Profil Internal Audit,

Sekretaris Perusahaan, dan Komunikasi Perusahaan Internal Audit, Corporate Secretary

and Corporate Communications Profile 526 Pejabat Senior Key Personnel530 Pejabat Kantor Cabang Key Branch Personnel531 Direktur Utama Entitas Anak Subsidiaries President Director 532 Struktur Organisasi Organizational Structure 534 Perkembangan Armada Fleet History 535 Armada Fleet 536 Alamat Kantor Cabang Branch Office 543 Daftar Istilah Glossary544 Surat Pernyataan Anggota Dewan

Komisaris dan Direksi Tentang Tanggung Jawab Atas Laporan Tahunan 2012 PT Garuda Indonesia (Persero) Tbk.

Statement of the Board of Commissioners and the Board of Directors Regarding Responsibility for the 2012 Annual Report PT Garuda Indonesia (Persero) Tbk.

513

Entitas AnakSubsidiaries

PT Aero Wisata (Aerowisata)

Bidang Usaha: Industri pariwisata dan hospitality, antara lain perhotelan, jasa boga, transportasi darat dan keagenan serta tours & travel.Lines of Business: Tourism and hospitality industry, including hotels, catering, land transportation, agency services and tours & travel.

PT Abacus Distribution Systems Indonesia (Abacus DSI)

Bidang Usaha: Penyedia jasa teknologi informasi meliputi bidang jasa sistem komputerisasi reservasi.Line of Business: Provider of information technology services in computerized reservation systems.

PT Garuda Maintenance Facility Aero Asia (GMFAA)

Bidang Usaha: Jasa perbaikan dan perawatan pesawat terbang termasuk engine dan komponennya.Line of Business: Aircraft maintenance, repair and overhaul including aircraft engines and components.

PT Aero Systems Indonesia (Asyst)

Bidang Usaha: Jasa konsultasi dan rekayasa sistem teknologi informasi serta jasa pemeliharaan bagi perusahaan penerbangan maupun industri lain.Line of Business: Information technology systems consultation, engineering and maintenance services for airlines and other industries.

PT Citilink Indonesia

Bidang Usaha: Jasa angkutan udara niaga berbiaya murah (low cost airline).Line of Business: Low cost commercial airline.

Registered OfficeJl. Kebon Sirih No. 44Jakarta 10110IndonesiaTel. +62 21 231 1355Fax. +62 21 231 1223

Contact/Correspondence AddressCorporate CommunicationsManagement Building Ground FloorGaruda CitySoekarno-Hatta International AirportCengkareng 19120Indonesia Tel. +62 21 2560 1090Fax. +62 21 2560 1068Email: [email protected]

www.garuda-indonesia.com

PT Garuda Indonesia (Persero) Tbk.

Delivering Indonesias Best to the World

Laporan Tahunan 2012 Annual Report

Delivering

Indonesias B

est to the World

Laporan Tahunan 20

12 A

nnual Report

Informasi PerusahaanCorporate Information


Registered OfficeJl. Kebon Sirih No. 44Jakarta 10110Indonesia

Pencatatan SahamStock ListingSejak tahun 2011 di Indonesia Stock Exchange dengan Kode Saham GIAASince 2011 on the Indonesia Stock Exchange with Stock Code GIAA

Biro Administrasi Efek Share Registrar BureauPT Datindo EntrycomJl. Jend. Sudirman 34-35 Jakarta 10220

Pemeringkat EfekRating AgencyPT Fitch Ratings IndonesiaPrudential Tower Lantai 20Jl. Jend. Sudirman Kav. 79, Jakarta 12910 Tel. +62 21 57957755, Fax. +62 21 57957750

Kantor Akuntan PublikIndependent Public AccountantsOsman Bing Satrio & EnyRegistered Public AccountantsLicense No. KMK No.1423/KM.1/2012The Plaza Office Tower 32nd FloorJl. M.H. Thamrin Kav. 28-30Jakarta 10350, Indonesia

Relief Borobudur

Panel relief yang menggambarkan kapal layar penjelajah samudra nusantara abad 8M dan 9M, yang membuktikan bahwa Indonesia telah berada dalam simpul perniagaan dunia, melalui kejayaan bahari kerajaan Sriwijaya, yang saat itu dikenal sebagai pusat perdagangan di Asia Tenggara.

Borobudur (7 36 28 S & 110 12 13 E)Terletak di Provinsi Jawa Tengah, Indonesia. Candi yang dibangun antara 750M dan 842M di masa wangsa Syailendra ini berbentuk teras berundak, yaitu 6 teras persegi dan 3 teras lingkaran serta sebuah stupa induk di puncaknya. Dinding teras persegi dihiasi 1.460 panel relief dengan total panjang 6 kilometer, berisikan filosofi kehidupan. Pada teras lingkaran terdapat 504 arca Budha. Borobudur merupakan situs arkeologi candi Budha terbesar di dunia dan ditetapkan sebagai Situs Warisan Dunia oleh UNESCO.

Located in Central Java, Indonesia. The Borobudur temple was constructed between 750CE and 842CE during the reign of Syailendra Dynasty, in the shape of stepped terrace, 6 square terraces and 3 circular terraces, topped by a large main stupa. The walls of the square terrace are adorned with 1,460 relief panels with the total length of 6 kilometers, containing life philosophy. The circular terraces contain 504 statues of Buddha. Borobudur is the largest Buddhist temple archeological site in the world, and a UNESCO World Heritage Site.

A relief panel depicting an ocean-going sailing vessel of the era, indicating that in the 8th and 9th century, Indonesia was part of the cross-roads of world overseas trading, through the maritime activities of Sriwijaya Kingdom, as a trading center in South East Asia.

Informasi PerusahaanCorporate Information


Registered OfficeJl. Kebon Sirih No. 44Jakarta 10110Indonesia

Pencatatan SahamStock ListingSejak tahun 2011 di Indonesia Stock Exchange dengan Kode Saham GIAASince 2011 on the Indonesia Stock Exchange with Stock Code GIAA

Biro Administrasi Efek Share Registrar BureauPT Datindo EntrycomJl. Jend. Sudirman 34-35 Jakarta 10220

Pemeringkat EfekRating AgencyPT Fitch Ratings IndonesiaPrudential Tower Lantai 20Jl. Jend. Sudirman Kav. 79, Jakarta 12910 Tel. +62 21 57957755, Fax. +62 21 57957750

Kantor Akuntan PublikIndependent Public AccountantsOsman Bing Satrio & EnyRegistered Public AccountantsLicense No. KMK No.1423/KM.1/2012The Plaza Office Tower 32nd FloorJl. M.H. Thamrin Kav. 28-30Jakarta 10350, Indonesia

Relief Borobudur

Panel relief yang menggambarkan kapal layar penjelajah samudra nusantara abad 8M dan 9M, yang membuktikan bahwa Indonesia telah berada dalam simpul perniagaan dunia, melalui kejayaan bahari kerajaan Sriwijaya, yang saat itu dikenal sebagai pusat perdagangan di Asia Tenggara.

Borobudur (7 36 28 S & 110 12 13 E)Terletak di Provinsi Jawa Tengah, Indonesia. Candi yang dibangun antara 750M dan 842M di masa wangsa Syailendra ini berbentuk teras berundak, yaitu 6 teras persegi dan 3 teras lingkaran serta sebuah stupa induk di puncaknya. Dinding teras persegi dihiasi 1.460 panel relief dengan total panjang 6 kilometer, berisikan filosofi kehidupan. Pada teras lingkaran terdapat 504 arca Budha. Borobudur merupakan situs arkeologi candi Budha terbesar di dunia dan ditetapkan sebagai Situs Warisan Dunia oleh UNESCO.

Located in Central Java, Indonesia. The Borobudur temple was constructed between 750CE and 842CE during the reign of Syailendra Dynasty, in the shape of stepped terrace, 6 square terraces and 3 circular terraces, topped by a large main stupa. The walls of the square terrace are adorned with 1,460 relief panels with the total length of 6 kilometers, containing life philosophy. The circular terraces contain 504 statues of Buddha. Borobudur is the largest Buddhist temple archeological site in the world, and a UNESCO World Heritage Site.

A relief panel depicting an ocean-going sailing vessel of the era, indicating that in the 8th and 9th century, Indonesia was part of the cross-roads of world overseas trading, through the maritime activities of Sriwijaya Kingdom, as a trading center in South East Asia.

Terletak di Provinsi Jawa Tengah, Indonesia. Borobudur merupakan situs arkeologi candi Budha terbesar di dunia dan hal ini diakui oleh Guinness World Records, London pada 2012. Kemegahan dan keagungan candi dengan 504 arca Buddha itu telah mendapatkan pengakuan internasional sebagai Situs Warisan Dunia dari UNESCO pada tahun 1991. Candi yang dibangun antara 750M dan 842M pada wangsa Syailendra ini berupa 9 teras berundak (6 teras berbentuk persegi dan 3 teras berbentuk lingkaran) serta sebuah stupa induk di puncaknya. Pada dindingnya terdapat 1.460 relief tiga dimensi dengan total panjang 6 kilometer, membuatnya sebagai relief tiga dimensi terlengkap dan terpanjang di dunia yang berisikan filosofi kehidupan.

Daftar isiContents

2 The New Icon of Indonesia The New Icon of Indonesia 4 Menuju Maskapai dengan Standar

Layanan Kelas Dunia The Airline with World-Class Services

Aspirations 6 Rute dan Frekuensi yang Tumbuh Pesat Rapidly Growing Flight Routes and

Frequencies 8 Armada Pesawat Berusia Semakin Muda Younger and Revitalized Fleet 10 Tentang Garuda Indonesia About Garuda Indonesia 14 Ikhtisar Keuangan & Operasional Financial & Operational Highlights 17 Ikhtisar Saham Stock Highlights 20 Peristiwa Penting 2012 2012 Event Highlights 40 Penghargaan & Sertifikasi Awards & Certifications 48 Visi, Misi, dan Nilai-nilai Perusahaan Vision, Mission, and Corporate Values 50 Strategi 2012 2012 Strategy 56 Laporan Dewan Komisaris Report from the Board of Commissioners 64 Laporan Direksi Report from the Board of Directors

PembukaOpening1

76 Industri Industry 82 Komersial Commercial 106 Operasional Operations 122 Layanan Services 134 SBU & Entitas Anak SBU & Subsidiaries 158 Tinjauan Keuangan Financial Review

Diskusi & Analisa Manajemen atas Kinerja PerusahaanManagement Discussion & Analysis of the Companys Performance

74

180 Sumber Daya Manusia Human Capital 204 Teknologi Informasi Information Technology 212 Procurement Procurement

Tinjauan Pendukung BisnisBusiness Support Review178

220 Tata Kelola Perusahaan Corporate Governance

Tata Kelola PerusahaanCorporate Governance218

546 Indeks untuk Bapepam-LK No X.K.6 Index for Bapepam-LK Regulation

No X.K.6

356 Tanggung Jawab Sosial Perusahaan Corporate Social Responsibility

Tanggung Jawab Sosial PerusahaanCorporate Social Responsibility

354

372 Laporan Keuangan Konsolidasian Untuk Tahun-Tahun yang Berakhir

31 Desember 2012 dan 2011 dan Laporan Auditor Independen

Consolidated Financial Statements for the Years Ended December 31,

2012 and 2011 and Independent Auditors Report

Laporan Keuangan KonsolidasianConsolidated Financial Statements

370

Data PerusahaanCorporate Data

514 Profil Dewan Komisaris Board of Commissioners Profile518 Profil Direksi Board of Directors Profile 522 Profil Komite-Komite Committees Profile 525 Profil Internal Audit,

Sekretaris Perusahaan, dan Komunikasi Perusahaan Internal Audit, Corporate Secretary

and Corporate Communications Profile 526 Pejabat Senior Key Personnel530 Pejabat Kantor Cabang Key Branch Personnel531 Direktur Utama Entitas Anak Subsidiaries President Director 532 Struktur Organisasi Organizational Structure 534 Perkembangan Armada Fleet History 535 Armada Fleet 536 Alamat Kantor Cabang Branch Office 543 Daftar Istilah Glossary544 Surat Pernyataan Anggota Dewan

Komisaris dan Direksi Tentang Tanggung Jawab Atas Laporan Tahunan 2012 PT Garuda Indonesia (Persero) Tbk.

Statement of the Board of Commissioners and the Board of Directors Regarding Responsibility for the 2012 Annual Report PT Garuda Indonesia (Persero) Tbk.

513

Entitas AnakSubsidiaries

PT Aero Wisata (Aerowisata)

Bidang Usaha: Industri pariwisata dan hospitality, antara lain perhotelan, jasa boga, transportasi darat dan keagenan serta tours & travel.Lines of Business: Tourism and hospitality industry, including hotels, catering, land transportation, agency services and tours & travel.

PT Abacus Distribution Systems Indonesia (Abacus DSI)

Bidang Usaha: Penyedia jasa teknologi informasi meliputi bidang jasa sistem komputerisasi reservasi.Line of Business: Provider of information technology services in computerized reservation systems.

PT Garuda Maintenance Facility Aero Asia (GMFAA)

Bidang Usaha: Jasa perbaikan dan perawatan pesawat terbang termasuk engine dan komponennya.Line of Business: Aircraft maintenance, repair and overhaul including aircraft engines and components.

PT Aero Systems Indonesia (Asyst)

Bidang Usaha: Jasa konsultasi dan rekayasa sistem teknologi informasi serta jasa pemeliharaan bagi perusahaan penerbangan maupun industri lain.Line of Business: Information technology systems consultation, engineering and maintenance services for airlines and other industries.

PT Citilink Indonesia

Bidang Usaha: Jasa angkutan udara niaga berbiaya murah (low cost airline).Line of Business: Low cost commercial airline.

Registered OfficeJl. Kebon Sirih No. 44Jakarta 10110IndonesiaTel. +62 21 231 1355Fax. +62 21 231 1223


www.garuda-indonesia.com

PT Garuda Indonesia (Persero) Tbk.

Delivering Indonesias Best to the World

Laporan Tahunan 2012 Annual Report

Delivering

Indonesias B

est to the World

Laporan Tahunan 20

12 A

nnual Report

1Di tahun 2012 Garuda Indonesia berhasil mencapai pertumbuhan yang signifikan, berkat ekspansi yang

konsisten untuk mencapai target Quantum Leap 2011-2015.

Ekspansi yang dilakukan melalui penambahan rute dan frekuensi penerbangan, pengoperasian pesawat-

pesawat baru, program efisiensi perusahaan serta peningkatan utilisasi aset, telah memberikan hasil kinerja

yang signifikan, baik dalam aspek finansial maupun kinerja operasional.

Berbagai pencapaian di tahun 2012 ini, disertai peningkatan

layanan Garuda Indonesia Experience semakin mengukuhkan langkah Garuda Indonesia sebagai maskapai

pembawa bendera bangsa menjadi Global Player yang memiliki proses, teknologi,

dan sumber daya manusia kelas dunia.

In 2012, Garuda Indonesia succeeded in achieving significant growth, in line with consistent business expansion towards

the objectives of Quantum Leap 2011-2015.

Efforts in business expansion through the opening of new flight routes and additional flight frequencies, the operation of new aircraft, implementation of cost efficiency measures and improved asset utilization, have resulted in

significant performance improvement in terms of financial as well as operations.

Along with continuous enhancement in Garuda Indonesia Experience service concept, our many achievements in 2012 have brought Garuda Indonesia - the flag carrier of Indonesia - even closer to its aspiration of becoming a Global

Player with world-class processes, technology and human capital.

Garuda Indonesia Annual Report 2012

Garuda Indonesia Laporan Tahunan 2012

2

The New Icon of Indonesia

32

Menegaskan Kepeloporan dan IdentitasSebagai pelopor maskapai nasional yang didirikan pada tahun 1949, Garuda Indonesia menambahkan kembali tagline The Airline of Indonesia sebagai penanda kepeloporan dan identitas maskapai pembawa bendera bangsa (flag carrier) di tengah persaingan industri penerbangan yang semakin ketat baik di tingkat nasional dan khususnya di tingkat internasional. Dengan tagline ini, Garuda Indonesia semakin memantapkan posisi menuju maskapai kelas dunia.

Strengthening Our Identity and Pioneering SpiritEstablished in 1949 as a pioneer of the national airline industry, Garuda Indonesia recently re-introduced the tagline of The Airline of Indonesia to highlight its pioneering spirit as well as its identity as the national flag carrier of Indonesia amidst the growing competition among airlines in the domestic and especially in the international markets. With the tagline, Garuda Indonesia is moving confidently forward into becoming a world-class airline and global player.


3

Corporate ProfileCorporate Strategy

Management Report Management Discussion & Analysis of the Companys Performance

Business Support Review Corporate Governance

Corporate Social Responsibility Consolidated Financial Report

Corporate Data


01 02 03

Dengan menerapkan konsep layanan Garuda Indonesia Experience dan standar layanan kelas dunia di seluruh customers touch points, Garuda Indonesia secara konsisten terus meningkatkan kualitas layanannya untuk menjadi maskapai kelas dunia.

Through the implementation of Garuda Indonesia Experience service concept and standardized service level at all customer touch points, Garuda Indonesia is consistently improving towards becoming an airline with world-class services.

Menuju Maskapai dengan Standar Layanan Kelas Dunia

Rute penerbangan Garuda Indonesia tumbuh pesat hingga ke kota menengah di Indonesia, dan menerbangi kembali destinasi-destinasi yang dulu ditinggalkan di berbagai negara dunia.

Garuda Indonesia is rapidly expanding its flight routes to cover medium-sized cities in Indonesia, as well as re-opening previous flight routes to a number of international destinations in various countries in the world.

Rute dan Frekuensi yang Tumbuh Pesat

Armada Garuda Indonesia kini sebagian besar terdiri dari pesawat generasi terbaru sehingga lebih efisien secara operasional dan memberikan berbagai ekstra kenyamanan kepada penumpang selama penerbangan.

Garuda Indonesias revitalized fleet now comprises mostly of aircraft of the latest generation that are more efficient to operate, while also offering extra in-flight comforts for the passengers.

Armada Pesawat Berusia Semakin Muda

32 Keagungan dan keindahan bangunan serta relief Candi Borobudur telah dikenal luas di seluruh dunia sebagai simbol yang memberikan citra kebesaran dan keunikan Indonesia.

Melalui penghargaan dari berbagai macam aspek baik dari domestik maupun internasional yang diterima Garuda Indonesia, rute dan frekuensi yang tumbuh pesat, serta usia armada pesawat yang semakin muda, Garuda Indonesia kini telah menjadi salah satu simbol kebanggaan Indonesia.

The majestic beauty in the construction and reliefs of Borobudur Temple are widely known all over the world as a unique symbol of the greatness of Indonesia.

As the proud recipient of domestic and international level awards in various aspects, with a rapidly expanding route networks and flight frequency as well as younger and revitalized fleet, Garuda Indonesia now symbolizes the best that Indonesia has to offer and the pride of the nation.

The Airline with World-Class Services Aspirations

Rapidly Growing Flight Routes and Frequencies

Younger and Revitalized Fleet



4

Menuju Maskapai dengan Standar Layanan Kelas Dunia

The Airline with World-Class Services Aspirations

Pengakuan Eksternal External Recognitions

Indeks Kepuasan Pelanggan Customer Satisfaction Index

Berbagai inisiatif peningkatan layanan dan operasional yang terus dikembangkan membawa Garuda Indonesia berhasil memperoleh sejumlah penghargaan selama tahun 2012.

Continuous improvements by Garuda Indonesia in various aspects of services and operations have resulted in a number of external recognitions received during 2012.

44 19 63Penghargaan Domestik

Penghargaan Internasional

Total Penghargaan

01

2012

84

2011

84

2010

83

2009

81

2008

79

54

Dengan menerapkan konsep layanan Garuda Indonesia Experience dan standar layanan kelas dunia di seluruh customers touch points, Garuda Indonesia secara konsisten terus meningkatkan kualitas layanannya untuk menjadi maskapai kelas dunia.

Through the implementation of Garuda Indonesia Experience service concept and standardized service level at all customer touch points, Garuda Indonesia is consistently improving towards becoming an airline with world-class services.

100,00 : Very Satisfied75,00-99,00 : Satisfied50,00-74,99 : Not Fully Satisfied25,00-49,99 : Dissatisfied

Roy MorganCustomer Satisfaction AwardThe Best International Airline pada Januari, Februari dan Juli 2012.

SKYTRAXThe Best Regional Airline In Asia

SKYTRAXThe Worlds Best Regional Airline

Domestic Award

InternationalAward

Total Awards


5





Corporate Data


Penumpang Internasional International Passengers

11,1%2012

3,6

2011

3,2

Jumlah penumpang di rute internasional meningkat seiring dengan penambahan frekuensi penerbangan khususnya tujuan Jepang, Korea, Cina yang tumbuh sangat pesat di tahun 2012.

The number of international passengers has increased along with additional flight frequencies especially in the rapidly growing routes to Japan, Korea and China in 2012.

Penumpang Domestik Domestic Passengers

14,3%2012

13,9

2011

12,2

Kepercayaan konsumen terhadap kualitas layanan Garuda Indonesia tercermin dari terus meningkatnya jumlah penumpang di rute domestik.

Customer perception on Garuda Indonesias service quality is reflected on the growing numbers of domestic passengers.

dalam juta orang in million pax dalam juta orang in million pax

Layanan Garuda Indonesia Experience yang memadukan keramahan dan suasana khas Indonesia (Indonesia Hospitality) kembali memperoleh berbagai pengakuan dan penghargaan internasional di tahun 2012.

Garuda Indonesia received a number of international recognitions in 2012 for its Garuda Indonesia Experience service concept that combines the best aspects in Indonesian hospitality and nuances.

54



6 02 76

Rute penerbangan Garuda Indonesia tumbuh pesat hingga ke kota menengah di Indonesia, dan menerbangi kembali destinasi-destinasi yang dahulu ditinggalkan di berbagai negara dunia.

Garuda Indonesia is rapidly expanding its flight routes to cover medium-sized cities in Indonesia, as well as re-opening previous flight routes to a number of international destinations in various countries in the world.

Rute dan Frekuensi yang Tumbuh PesatRapidly Growing Flight Routes and Frequencies

Banda Aceh

Medan

Pekanbaru

Padang

Batam

JambiPgk. Pinang

Pontianak

Palangkaraya

Banjarmasin

BalikpapanPalu

Tarakan

Palembang

Tjg. Karang

Jakarta Bandung

Yogyakarta Malang

Surabaya

Mataram

MakassarKendari

Manado

Gorontalo

Ternate

Ambon

Biak

Jayapura

Timika

Kupang

DenpasarSolo

Semarang

Melbourne

Amsterdam

Abu Dhabi

Bangkok

JakartaDenpasar

PerthSydney

Jeddah

SeoulBeijing

ShanghaiGuangzhou

Surabaya

Osaka Tokyo

Makassar

Kuala LumpurSingapore

Hong Kong

Balikpapan

Taipe

Rute Internasional International Route

Rute Domestik Domestic Route

34 Destinasi (termasuk destinasi baru Tarakan) 34 Destinations (including Tarakan as a new

destination) Rute baru New routes - Surabaya - Bandung, Lombok, Semarang - Makassar - Kendari, Lombok, Palu - Balikpapan - Tarakan Penambahan frekuensi di rute utama Additional frequencies on major flight routes

- Jakarta - Batam, Pekanbaru, Balikpapan, Palembang, Pontianak, Surabaya, Denpasar, Medan, Padang.

- Surabaya - Balikpapan

19 Destinasi (termasuk destinasi baru Abu Dhabi, Haneda, Taipei)

19 Destinations (including to Abu Dhabi, Haneda and Taipei as new destinations)

Rute baru New routes- Denpasar - Haneda- Jakarta - Taipei- Jakarta - Abu Dhabi - Amsterdam

Rute 2011 route

Rute Baru 2012 new route


7





Corporate Data


Frekuensi Penerbangan DomestikFrequency of Domestic Flights

10,8%2012

1.940

2011

1.750

(rata-rata penerbangan per minggu)(average number of flights per week)

Frekuensi Penerbangan InternasionalFrequency of International Flights

13,7%2012

455

2011

400

(rata-rata penerbangan per minggu)(average number of flights per week)

Kerja sama codeshare dengan Etihad Airways berlaku efektif sejak tanggal 28 Oktober 2012, memungkinkan penumpang Garuda Indonesia terhubung dengan lebih dari 14 destinasi Etihad di 11 negara di dunia.

Effective since October 28, 2012, Garuda Indonesia has a codeshare arrangement with Etihad Airways, allowing Garuda Indonesia passengers to fly to over 14 destinations in 11 countries served by Etihad Airways.

Garuda Indonesia akan terbang non-stop ke kota London, mendarat di bandara Gatwick, mulai kuartal keempat 2013 menggunakan pesawat terbaru Boeing 777-300ER yang memiliki kelas layanan baru First Class.

Starting in the fourth quarter of 2013, Garuda Indonesia will have a non-stop flight to London, landing at Gatwick Airport, using new Boeing 777-300ER aircraft that offer a newly introduced First Class section.

76



8 03 98

Armada Garuda Indonesia kini sebagian besar terdiri dari pesawat generasi terbaru sehingga lebih efisien secara operasional dan memberikan berbagai ekstra kenyamanan kepada penumpang selama penerbangan.

Garuda Indonesias revitalized fleet now comprises mostly of aircraft of the latest generation that are more efficient to operate, while also offering extra inflight comforts for the passengers.

Armada Pesawat Berusia Semakin MudaYounger and Revitalized Fleet

Pengembangan dan Peremajaan ArmadaFleet Expansion and Revitalization

Desember 2011 Desember 2012Berbadan Sempit Narrow Body Boeing 737-300 5 3 Boeing 737-400 1 - Boeing 737-500 5 5 Boeing 737-800NG 51 55 Bombardier CRJ1000 NextGen - 5Total Berbadan Sempit Total Narrow Body 62 68

Berbadan Lebar Wide Body Boeing 747-400 3 2 Airbus A330-200 7 9 Airbus A330-300 6 6Total Berbadan Lebar Total Wide Body 16 17

Citilink Boeing 737-300 5 6 Boeing 737-400 1 1 Airbus A320-200 3 14Total Citilink 9 21Total Pesawat Total Aircraft 87 106

Pada tahun 2012 Garuda Indonesia menerima 22 pesawat baru terdiri dari 4 Boeing 737-800NG, 2 Airbus A330-200, 5 Bombardier CRJ1000 NextGen dan 11 Airbus A320-200 untuk Citilink, sehingga total pesawat Garuda Indonesia menjadi 106 dengan rata-rata usia mainbrand 5,8 tahun.

In 2012, Garuda Indonesia took deliveries of 22 new aircraft in total, comprising of 4 Boeing 737-800NG, 2 Airbus A330-200, 5 Bombardier CRJ1000 NextGen and 11 Airbus A320-200 for Citilink, bringing the total fleet strength to 106 aircraft with an average age of 5.8 year (mainbrand aircraft).

Rata-rata Usia PesawatAverage Age of Aircraft

2012 2011

6,5 TahunYears

5,8 TahunYears


9





Corporate Data


Bombardier Rata-rata Utilisasi PesawatAverage Aircraft Utilization

2011 10:40 Jam /HariHours /Day2012 10:44

Rasio Ketersediaan PesawatAircraft Availability Ratio

2011 99,46%2012 99,65%

Pada Singapore Airshow Februari 2012 Garuda Indonesia menandatangani pengadaan 18 pesawat Bombardier CRJ1000 NextGen, yang akan datang secara bertahap yaitu 5 pesawat pada 2012, 7 pesawat di 2013 dan 6 pesawat lainnya pada tahun 2014-2015.

At the Singapore Airshow in February 2012, Garuda Indonesia signed an agreement for the purchase of 18 units of Bombardier CRJ1000 NextGen aircraft, of which 5 aircraft have been delivered in 2012, 7 aircraft will be delivered in 2013, and another 6 aircraft in 2014-2015.

Pesawat regional jet mutakhir Bombardier CRJ1000 NextGen yang irit bahan bakar dan ramah lingkungan, melengkapi armada Garuda Indonesia untuk melayani pasar penerbangan jarak pendek dengan densitas tinggi.

The advanced Bombardier CRJ1000 NextGen regional jet aircraft is fuel-efficient and has a low environment footprint, now in operation by Garuda Indonesia to serve short-haul, high-density flight routes.

98

Jam /HariHours /Day



10

Garuda Indonesia resmi menjadi perusahaan publik pada 11 Februari 2011, dengan mencatatkan 6.335.738.000 sahamnya di Bursa Efek Indonesia (BEI) dengan kode GIAA. Salah satu tonggak sejarah penting ini dilakukan setelah Perusahaan menyelesaikan transformasi bisnisnya melalui kerja keras serta dedikasi berbagai pihak.

Sejarah Garuda Indonesia sebagai bagian dari industri penerbangan komersial Indonesia dimulai saat bangsa Indonesia sedang mempertahankan kemerdekaannya. Penerbangan komersial pertama menggunakan pesawat DC-3 Dakota dengan registrasi RI 001 dari Calcutta ke Rangoon dan diberi nama Indonesian Airways dilakukan pada 26 Januari 1949. Pada tahun yang sama, 28 Desember 1949, pesawat tipe Douglas DC-3

Tentang Garuda IndonesiaAbout Garuda Indonesia

Garuda Indonesia became a publicly-listed company on February 11, 2011, by listing a total of 6,335,738,000 shares on the Indonesia Stock Exchange with GIAA as the ticker code. The listing represents an important milestone after the Company completed its business transformation, supported by the hard work and dedication of various parties.

The history of Garuda Indonesia as part of the commercial aviation industry in Indonesia started when Indonesia was fighting for its independence. The first commercial flight using a Douglas DC-3 Dakota aircraft with tail number RI 001 and the name Indonesian Airways from Calcutta to Rangoon was made on January 26, 1949. In the same year on December 28, 1949, another DC-3 Dakota aircraft with registration PK-DPD and

11





Corporate Data


Dakota dengan registrasi PK-DPD dan sudah dicat dengan logo Garuda Indonesian Airways, terbang dari Jakarta ke Yogyakarta untuk menjemput Presiden Soekarno. Inilah penerbangan yang pertama kali menggunakan nama Garuda Indonesian Airways.

Setahun kemudian, 1950, Garuda Indonesia resmi dicatatkan menjadi Perusahaan Negara. Pada masa itu, Perusahaan memiliki 38 buah pesawat yang terdiri dari 22 jenis DC-3, 8 pesawat laut Catalina, dan 8 pesawat jenis Convair 240. Armada Perusahaan terus berkembang dan untuk pertama kalinya Garuda Indonesia membawa penumpang jemaah Haji ke Mekkah pada tahun 1956. Rute penerbangan ke kawasan Eropa dimulai Garuda Indonesia pada tahun 1965 dengan kota tujuan Amsterdam.

bearing the logo Garuda Indonesian Airways flew from Jakarta to Yogyakarta to pick up President Soekarno. This was the first flight made under the brand of Garuda Indonesian Airways.

A year later in 1950, Garuda Indonesia is officially established as a State Corporation. At those times, the Company operated 38 aircraft comprising 22 DC-3 aircraft, 8 Catalina flying boats, and 8 Convair 240 aircraft. The fleet continued to grow, and Garuda Indonesia made its first flight to Mecca carrying Indonesian hajj pilgrims in 1956. Flight routes by Garuda Indonesia to European countries started in 1965 with final destination at Amsterdam.


12

Armada Garuda Indonesia dan kegiatan operasionalnya mengalami revitalisasi dan restrukturisasi besar-besaran di sepanjang tahun 80-an. Hal ini menuntut Perusahaan merancang pelatihan yang menyeluruh bagi karyawannya dan mendorong Perusahaan mendirikan Pusat Pelatihan Karyawan, Garuda Indonesia Training Center di Jakarta Barat. Selain itu, Garuda Indonesia juga membangun Pusat Perawatan Pesawat di Bandara Internasional Soekarno-Hatta pada masa itu.

Di awal tahun 90-an, strategi jangka panjang Garuda Indonesia disusun hingga tahun 2000. Jumlah armada juga terus meningkat sehingga Garuda Indonesia menjadi salah satu dari 30 besar maskapai penerbangan di dunia.

Seiring dengan upaya pengembangan usaha yang dilaksanakan di awal tahun 2005, Garuda Indonesia memiliki tim manajemen baru, yang kemudian membuat perencanaan baru bagi masa depan Perusahaan. Manajemen baru Garuda Indonesia melakukan transformasi bisnis dan restrukturisasi Perusahaan secara menyeluruh dengan tujuan meningkatkan efisiensi kegiatan operasional, membangun kembali kekuatan keuangan yang mencakup keberhasilan Perusahaan dalam menyelesaikan restrukturisasi utang, termasuk hutang sewa pembiayaan dengan European

Garuda Indonesia and its operational activities underwent massive restructuring and revitalization throughout the 80s. This required the Company to develop comprehensive training programs for its employees and established a dedicated training facility, the Garuda Indonesia Training Center, in West Jakarta. In addition, the Company also built an Aircraft Maintenance Center at the Soekarno-Hatta International Airport during these times.

Early in the decade of the 90s, Garuda Indonesia formulated its long-term strategy into the year 2000. Number of fleet has continuously been expanded so that Garuda Indonesia became one of the 30 largest airlines in the world.

Consistent with initiatives to grow its business since the beginning of 2005, Garuda Indonesia had new management team which then formulated new plans for the companys future. The new management of Garuda Indonesia undertook a comprehensive re-evaluation and across-the-board restructuring of the Company with the objectives of improving operational efficiency, regaining financial stability that included the companys success in completing its debt restructuring including leasing liabilities from the European Export Credit Agency (ECA), increasing awareness

Tentang Garuda IndonesiaAbout Garuda Indonesia

13





Corporate Data


Export Credit Agency (ECA), menambah tingkat kesadaran para karyawan dalam memahami pelanggan, dan yang terpenting memperbaharui dan membangkitkan semangat Garuda Indonesia.

Penyelesaian seluruh restrukturisasi utang Perusahaan mengantarkan Garuda Indonesia siap untuk mencatatkan sahamnya ke publik di awal tahun 2011.

Per akhir Desember 2012, struktur kepemilikan saham Garuda Indonesia sebagai perusahaan publik adalah Pemerintah Republik Indonesia (69,14%), PT Angkasa Pura I (1,10%), PT Angkasa Pura II (1,78%), karyawan (0,44%), investor domestik (23,94%), dan investor internasional (3,60%).

Garuda Indonesia pada akhir 2012 mengoperasikan sebanyak 85 pesawat terdiri dari 2 pesawat Boeing 747-400, 6 pesawat Airbus A330-300, 9 pesawat Airbus A330-200, 8 pesawat Boeing 737 Classic (seri 300/400/500), 55 pesawat Boeing 737-800NG serta 5 pesawat Bombardier CRJ1000 NextGen.

Sementara Citilink, anak perusahaan Garuda Indonesia mengoperasikan 21 pesawat terdiri dari 1 pesawat Boeing 737-400, 6 pesawat Boeing 737-300, dan 14 pesawat Airbus A320-200, sehingga total armada yang dioperasikan mencapai 106 pesawat dengan rata-rata usia pesawat 5,8 tahun.

Armada tersebut melayani 34 destinasi rute penerbangan domestik dengan rata-rata frekuensi sebanyak 1.940 kali penerbangan per minggu dan 19 rute internasional dengan 455 frekuensi penerbangan per minggu serta 20,4 juta penumpang. Untuk mendukung operasionalnya, selain Jakarta dan Denpasar, sejak 2011, Garuda telah membuka Hub baru yaitu Makassar, yang melayani penerbangan ke 15 kota di Indonesia timur.

Perusahaan didukung oleh 6.327 orang karyawan, termasuk 681 orang siswa yang tersebar di Kantor Pusat dan Kantor Cabang, dan didukung oleh 5 Entitas Anak yang fokus pada produk/jasa pendukung bisnis Perusahaan induk, yaitu PT Abacus Distribution Systems Indonesia, PT Aero Wisata, PT Garuda Maintenance Facility Aero Asia, PT Aero Systems Indonesia, dan PT Citilink Indonesia.

among employees to understand the customers and, most importantly, reviving and revitalizing the Garuda Indonesia spirit.

The successful completion of the Companys debt restructuring program enabled Garuda Indonesia to go public early in 2011.

As at year-end 2012, shareholder composition of Garuda Indonesia as a publicly-listed company was the Government of Indonesia (69.14%), PT Angkasa Pura I (1.10%), PT Angkasa Pura II (1.78%), company employees (0.44%), domestic investors (23.94%), and overseas investors (3.60%).

At the end of 2012, Garuda Indonesia operated 85 aircraft, consisting of 2 Boeing 747-400 aircraft, 6 Airbus A330-300 aircraft, 9 Airbus A330-200 aircraft, 8 Boeing 737 Classic (300, 400 and 500 series) aircraft, 55 Boeing 737-800NG aircraft, and 5 Bombardier CRJ1000 NextGen.

Meanwhile Citilink, Garuda Indonesias subsidiary, operated 21 aircraft, consisting of 1 Boeing 737-400, 6 Boeing 737-300 and 14 Airbus A320-200, bringing total fleet under operation to 106 aircraft, with average age of the fleet of 5.8 years.

This fleet served 34 domestic flight routes with average frequency of 1,940 weekly flights and 19 international routes with an average of 455 weekly flights, carrying a total of 20.4 million passengers. To support its operations, besides Jakarta and Denpasar, since 2011, Garuda has established new hub in Makassar which served flight to 15 cities in Eastern Indonesia.

The Company is supported by a total of 6,327 employees, including 681 trainees, working at the Head Office and Branch Offices, and supported by five subsidiaries which focus on products/services that complementing businesses to the business of the parent company. These are PT Abacus Distribution Systems Indonesia, PT Aero Wisata, PT Garuda Maintenance Facility Aero Asia, PT Aero Systems Indonesia, and PT Citilink Indonesia.


14 Ikhtisar Keuangan & OperasionalFinancial & Operational Highlights

PT Garuda Indonesia (Persero) Tbk. & Entitas Anak (Dalam USD penuh kecuali dinyatakan lain)PT Garuda Indonesia (Persero) Tbk. & Subsidiaries (In full amount of USD, except stated otherwise)

Angka-angka pada seluruh tabel dan grafik dalam Laporan Tahunan ini menggunakan notasi bahasa Indonesia

Numerical notations in all tables and graphs in this Annual Report are in Indonesian

2012

1 Januari 2012/31 Desember 2011January 1, 2012/December 31, 2011

2010*Kuasi ReorganisasiQuasi-ReorganizationSesudah**

After**Sebelum*

Before*

Jumlah Pendapatan Usaha 3.472.468.962 - 3.096.328.405 2.167.823.256 Operating Revenues

Jumlah Beban Usaha 3.304.396.858 - 3.003.980.817 2.101.355.970 Operating Expenses

Laba Usaha 168.072.104 - 92.347.588 66.467.286 Income from Operations

Penghasilan (Beban) Lain-lain - Bersih (16.541.550) - 4.585.680 (9.981.436) Other Income (Charges) - Net

Laba Sebelum Pajak 151.530.554 - 96.933.268 56.485.850 Income Before Tax

Beban Pajak (40.687.981) - (32.707.732) (16.627.510) Tax Expenses

Laba yang Dapat Diatribusikan Kepada: Net Income Attributable To:

Pemilik Entitas Induk 110.598.370 - 63.867.730 39.569.795 Owners of the Parent Company

Kepentingan non pengendali 244.203 - 357.806 288.545 Non Controlling Interest

Laba Komprehensif Lain-lain -bersih 34.566.735 - 8.475.080 21.672.079

Other Comprehensive Income - Net

Laba Komprehensif yang Dapat Diatribusikan Kepada:

Total Comprehensive Income Attributable To:

Pemilik Entitas Induk 144.523.947 - 73.069.776 61.001.453 Owners of the parent company

Kepentingan Non Pengendali 885.361 - (369.160) 528.966 Non Controlling Interest

Laba (Rugi) Bersih per Saham 0,0049 - 0,0029 0,0022 Earning per Share

Jumlah Aset Lancar 636.566.218 757.266.770 749.951.148 422.061.515 Total Current Assets

Jumlah Aset Tidak Lancar 1.881.431.548 1.370.703.424 1.333.055.661 1.199.535.831 Total Non Current Assets

Jumlah Aset 2.517.997.766 2.127.970.194 2.083.006.809 1.621.597.346 Total Assets

Jumlah Liabilitas Jangka Pendek 754.207.052 645.834.604 645.834.604 570.334.808 Total Current Liabilities

Jumlah Liabilitas Jangka Panjang 648.830.636 514.374.429 514.374.429 554.601.862 Total Non Current Liabilities

Utang Bank 5.651.251 639.391 639.391 35.226.303 Bank Loans

Liabilitas Sewa Pembiayaan 206.352.598 194.259.709 194.259.709 254.811.422 Lease Liabilities

Pinjaman Jangka Panjang 400.947.490 266.213.169 266.213.169 211.384.328 Long-term Loan

Jumlah Liabilitas 1.403.037.688 1.160.209.033 1.160.209.033 1.124.936.670 Total Liabilities

Modal Saham (lembar saham) 30.000.000.000 30.000.000.000 30.000.000.000 30.000.000.000 Authorized Capital Stock

(Number of Shares)Modal Sebelum Ditempatkan (lembar saham) 7.359.004.000 7.359.004.000 7.359.004.000 11.759.004.000

Capital Not Subscribed (Number of Shares)

Modal Ditempatkan dan Disetor 1.146.031.889 1.146.031.889 2.291.936.892 2.049.030.852 Issued and Paid-up Capital

Tambahan Modal Disetor 4.548.037 4.548.037 113.067.035 4.088.301 Additional Paid-in Capital

Komponen Ekuitas Lainnya (149.237.597) (183.804.332) (100.010.418) (108.485.498) Other Component of Equity

Opsi Saham 1.148.451 - 2.278.677 - Stock Option

Saldo Laba (Defisit) 110.598.370 - (1.385.459.977) (1.449.327.706) Retained Earnings (Deficit)

Kepentingan Non Pengendali 1.870.928 985.567 985.567 1.354.727 Non Controlling Interest

Jumlah Ekuitas 1.114.960.078 967.761.161 922.797.776 496.660.676 Total Equity

15





Corporate Data


Angka-angka pada seluruh tabel dan grafik dalam Laporan Tahunan ini menggunakan notasi bahasa Indonesia

Numerical notations in all tables and graphs in this Annual Report are in Indonesian

2012

1 Januari 2012/31 Desember 2011January 1, 2012/December 31, 2011

2010*Kuasi ReorganisasiQuasi-ReorganizationSesudah**

After**Sebelum*

Before*

Jumlah Liabilitas dan Ekuitas 2.517.997.766 2.127.970.194 2.083.006.809 1.621.597.346 Total Liabilities and Equity

Jumlah Investasi 207.816.002 109.289.079 109.289.079 105.513.336 Total Investments

Jumlah Investasi pada Entitas lain 16.517.489 15.509.391 14.986.715 14.138.616

Total Investment in Other Entity

Modal Kerja Bersih (117.640.834) 111.432.166 104.116.544 (148.273.293) Net Working Capital

Arus Kas Diperoleh dari Aktivitas Operasi 364.685.555 - 244.265.953 161.787.396

Cash Flows Provided from Operating Activities

Arus Kas Digunakan untuk Aktivitas Investasi (524.398.946) - (260.726.555) (129.931.271)

Cash Flows used for Investing Activities

Arus Kas Diperoleh dari (Digunakan untuk) Aktivitas Pendanaan

75.457.956 - 292.674.875 (86.305.315) Cash Flows Provided from (Used for) Financing Activities

Rasio RatiosMarjin EBITDA *** 8,58% - 7,30% 10,39% EBITDA Margin ***

Marjin Laba Usaha 4,84% - 2,98% 3,07% Operating Income Margin

Marjin Laba Bersih 3,19% - 2,07% 1,84% Net Income Margin

Tingkat Pengembalian Aset 4,40% - 3,08% 2,46% Return on Assets (ROA)

Tingkat Pengembalian Ekuitas 9,94% - 6,96% 8,03% Return on Equity (ROE)

Rasio Lancar 84,40% 117,25% 116,12% 74,00% Current Ratio

Rasio Liabilitas terhadap Ekuitas 125,84% 119,89% 125,73% 226,50% Liabilities to Equity Ratio

Rasio Liabilitas terhadap Jumlah Aset 55,72% 54,52% 55,70% 69,37%

Liabilities to Total Assets Ratio

Liabilitas Terbeban Bunga/Ekuitas 0,36x 0,28x 0,29x 0,43x Interest Bearing Debt/Equity

Informasi terkait Pendapatan Penumpang

Information related to Passenger Revenue

Jumlah Penumpang (ribu) 20.415,3 - 17.074,0 12.535,0 Number of Passengers (thousand)Penumpang Kilometer Diangkut (dalam juta) 27.342,1 - 24.434,7 18.465,8

Revenue Passenger Km (million)

Tempat Duduk Kilometer Tersedia (dalam juta) 36.013,8 - 32.473,7 25.772,2 Available Seat Km (million)

Tingkat Isian Penumpang (%) 75,9 - 75,2 71,7 Passenger Load Factor (%)

Informasi terkait Pendapatan Kargo

Information related to Cargo Revenue

Kargo (juta kilogram) 280,3 - 229,4 207,0 Cargo (million kilogram)

Muatan kargo (juta ton-kilometer) 532,9 - 465,0 436,2

Cargo Load (million tonne - Km)

* Disajikan kembali | As Restated ** Sesudah kuasi reorganisasi | After Quasi-Reorganization *** Marjin EBITDA dihitung dengan menjumlahkan Laba (Rugi) Usaha dan beban Penyusutan, dibagi Pendapatan Usaha EBITDA margin is calculated from the sum of Operating Income (Loss) and Depreciation expenses, divided by Operating Revenues


16

Laba Usaha (USD Juta)Income from Operations (USD Million)

2012

168

2010

66

2011

92

Laba Bersih Tahun Berjalan (USD Juta)Net Income for the Year (USD Million)

2012

111

2010

40

2011

64

Pendapatan Usaha (USD Juta)Operating Revenues (USD Million)

2012

3.472

2010

2.168

2011

3.096

Total Aset (USD Juta)Total Assets (USD Million)

2012

2.518

2010

1.622

2011*

2.083

Total Liabilitas (USD Juta)Total Liabilities (USD Million)

2012

1.403

2010

1.125

2011*

1.160

Total Ekuitas (USD Juta)Total Equity (USD Million)

2012

1.115

2010

497

2011*

923

Rasio Tingkat Pengembalian Aset (%)ROA Ratio (%)

2012

4,40

2010

2,46

2011*

3,02

Rasio Marjin Laba Bersih (%)Net Income Margin Ratio (%)

2012

3,19

2010

1,84

2011*

2,07

* Sebelum kuasi reorganisasi | Before quasi-reorganization

Ikhtisar Keuangan & OperasionalFinancial & Operational Highlights

17





Corporate Data


Kinerja Saham (Rupiah, kecuali disebutkan lain)Share Performance (Rupiah, except stated otherwise)

2012 2011

Harga Tertinggi 780 700 Highest Price

Harga Terendah 465 390 Lowest Price

Volume Transaksi (Jutaan Saham) 5.880 4.230 Transaction Volume (Million Shares)

Total Saham (Jutaan Saham) 22.640 22.640 Total Number of Shares (Million Shares)

Harga pada Akhir Tahun 660 475 Price at Year end

Laba Bersih per Saham (USD) 0,0049 0,0029 Net Income per Shares (USD)

Nilai Buku per Saham (USD) 0,0492 0,0407 Book Value per Share (USD)

Harga, Volume Saham - Triwulanan (Rupiah, kecuali disebutkan lain)Price, Volume Shares - Quarterly (Rupiah, except stated otherwise)

Q 1 Q 2 Q 3 Q 4

2012 2011 2012 2011 2012 2011 2012 2011

Pembukaan 480 700 620 560 710 530 620 435 Opening

Tertinggi 660 700 740 560 780 540 740 500 Highest

Terendah 465 500 600 500 580 425 620 390 Lowest

Penutupan 620 530 710 530 620 435 660 475 Closing

Volume Transaksi (Jutaan Saham)

1.916 1.750 1.517 798 1.298 850 1.149 830 Transaction Volume

(Million Shares)

Total Saham (Jutaan Saham)

22.640 22.640 22.640 22.640 22.640 22.640 22.640 22.640Total Number of Shares

(Million Shares)

Jumlah Saham Beredar (Jutaan Saham)

6.987 6.987 6.987 6.987 6.987 6.987 6.987 6.987Free Float

(Million Shares)

Kapitalisasi Pasar (Jutaan Rupiah)

14.037.418 11.999.728 16.075.107 11.999.728 14.037.418 9.848.833 14.943.057 10.754.473Market Capitalization

(Million Rupiah)

Kinerja Saham Garuda Indonesia (GIAA) di Bursa Efek IndonesiaShare Performance of Garuda Indonesia (GIAA) on the Indonesia Stock Exchange

0 0

50.000.000

100.000.000

150.000.000

200.000.000

250.000.000

Volume | Volume

200

Januari Februari Maret April Mei Juni Juli Agustus September Oktober November Desember

400

800

Harga | Price(Rp)

600

Harga | Price Volume | VolumeSumber: Bloomberg Finance L.P.

Ikhtisar SahamStock Highlights


18

Komposisi Pemegang Saham (per 31 Desember 2012)Shareholders Composition (per December 31, 2012)

Kepemilikan Pemerintah, Domestik & InternasionalGovernment, Domestic & International Ownership

2012

69,14% Pemerintah Republik Indonesia (RI) Government of the Republic of Indonesia (RI)

26,44% Domestik | Domestic

4,42% Internasional | International

Kepemilikan Saham Domestik & InternasionalDomestic & International Share Ownership

Jumlah Lembar SahamNumber of Shares %

Domestik | Domestic

Pemerintah RI Government of RI 15.653.128.000 69,14

PT Trans Airways 2.466.965.725 10,89

Ritel Retail 1.140.932.298 5,04

Karyawan Employees 94.866.977 0,42

Institusional Institutional 2.284.443.838 10,10

21.640.336.838 95,58

Internasional | International

Ritel Retail 3.136.000 0,01

Institusional Institutional 997.523.162 4,41

1.000.659.162 4,42

Total 22.640.996.000 100,00

Ikhtisar SahamStock Highlights

PT Garuda Maintenance Facility Aero Asia *

99,99%

PT Aero Systems Indonesia * PT Aero Wisata PT Citilink Indonesia

PT Abacus Distribution Systems Indonesia

99,99% 99,99% 94,27% 95.00%

PT Garuda Indonesia (Persero) Tbk

17,09%69,14%2,88% 10,89%

Angkasa Pura I & II PublikPublicPemerintah RI

Government of RI PT Trans Airways

Kepemilikan Saham (per 31 Desember 2012)Share Ownership (per December 31, 2012)

* Kepemilikan langsung dan tidak langsung Direct and indirect ownership

19





Corporate Data


Kronologis Pencatatan SahamChronology of Share Listings

Tanggal | Date

Pengajuan/Pendaftaran Filling/Registration

Pendaftaran ke BEI dan KSEI 18 November 2010 Registration to IDX and KSEI

Mini Expose IDX 26 November 2010 Mini Expose IDX

BAPEPAM-LK Pengajuan Pernyataan Pendaftaran ke-1 6 Desember 2010 BAPEPAM-LK 1st filling of Registration Statement

BAPEPAM-LK Pengajuan Pernyataan Pendaftaran ke-2 27 Desember 2010 BAPEPAM-LK 2nd filling of Registration Statement

BAPEPAM-LK Surat Pre-effective 10 Januari 2011 BAPEPAM-LK Pre-effective Letter

BAPEPAM-LK Surat Pernyataan Effective 31 Januari 2011 BAPEPAM-LK Effective Statement Letter

Pemasaran Marketing

Paparan Publik - Jakarta 12 Januari 2011 Public Expose - Jakarta

Domestic Roadshow 15 Januari 2011 Domestic Roadshow

International Roadshow/Book Building 13-21 Januari 2011 International Roadshow/Book Building

Penetapan Harga (24 Januari US Time) 25 Januari 2011 Final Pricing (January 24, US Time)

Penjatahan dan Pembayaran Allotment & Payment

Retail Offer 2, 4, 8 Februari 2011 Retail Offer

Penjatahan 9 Februari 2011 Allotment

Distribusi & Pengembalian 10 Februari 2011 Distribution & Refund

Pencatatan di Bursa Efek Indonesia 11 Februari 2011 Listing in Indonesia Stock Exchange

Strategi turnaround Garuda tetap sesuai dengan rencana. Laba bersih yang solid di 9M12 didukung oleh perbaikan yang menyeluruh dalam indikator operasional. Kami mempertahankan rekomendasi BELI untuk Garuda: lanjutan strategi turnaround akan mendorong laba bersih dan valuasi yang lebih tinggi.RIGAN WONG - Citigroup

Garudas turnaround strategy remains intact. The good profit in 9M12 was driven by consistent all-round improvement in operating metrics. Maintain Buy on Garuda : continuing execution of turnaround strategy will drive profits and valuation higher.RIGAN WONG - Citigroup

Memfokuskan pada internal perusahaan sementara bandara tengah dikembangkan. Kapasitas bandara di Jakarta akan ditingkatkan di tahun 2015. Pengembangan bandara sangat penting bagi perkembangan Garuda dalam jangka panjang. Dalam hal kinerja keuangan, kinerja Q2-2012 secara keseluruhan sesuai dengan proyeksi kami. Valuasi kami untuk GIAA: tetap Netral. ERIC LIN UBS

Focusing on itself whilst airport expands. Jakarta airports capacity to be lifted in 2015. The airport expansion is vital for Garudas long-term development. In term of financial result, Q2-2012 results overall came in line with our forecasts. Our Valuation on GIAA, maintain Neutral. ERIC LIN UBS

Melambung menuju tingkat yang lebih tinggi. Kami memulai coverage terhadap GIAA, BUMN Indonesia yang bergerak di maskapai penerbangan dengan rekomendasi BELI. Kami menilai harga saham Perusahaan di Rp 900/saham, mengimplikasikan 2012-2013F adjusted EV/EBITDAR sebesar 5,6-5,7x. Saham GIAA saat ini diperdagangkan di 5,0x adjusted EV/EBITDAR. ANANITA MIEKE KUSUMANINGSIH - Danareksa

Soaring to new heights. We initiate coverage on GIAA, Indonesias state-owned airlines company with a BUY recommendation. We value the company at Rp 900/share, implying 2012-2013F Adjusted EV/EBITDAR of 5.6 - 5.7x. GIAAS share currently trade at 5.0x Adjusted EV/EBITDAR ANANITA MIEKE KUSUMANINGSIH - Danareksa

Komentar AnalystAnalyst Comments


20 Peristiwa Penting 20122012 Event Highlights

Januari

13

Januari

20Garuda Indonesia dan Bali Safari & Marine Park Laksanakan Program Konservasi Burung Jalak BaliSebagai bagian dari program CSR dan bentuk kepedulian terhadap kelestarian burung Jalak Bali (Bali Mynah) yang terancam kepunahan, Garuda Indonesia melakukan kerja sama Program Konservasi Burung Jalak Bali dengan Bali Safari & Marine Park. Melalui program ini, Garuda Indonesia berupaya meningkatkan populasi Jalak Bali dengan membangun penangkaran di Bali Safari & Marine Park, memberi pelatihan dan edukasi kepada masyarakat lokal, serta melaksanakan program Awareness Campaign melalui program Garuda Indonesia & Safari Go To School.

Garuda Indonesia and Bali Safari & Marine Park conducted conservation program for the Bali Starling (Bali Mynah)As part of the CSR program and as a reflection of care toward the preservation of Baly Mynah, Garuda Indonesia cooperated in Baly Mynah Conservation program with Bali Safari & marine Park. Through this program, Garuda Indonesia tried to increase the population of Baly Mynah by building breeding farm at Bali Safari & Marine Park, providing training and education to local people as well as conducting Awareness Campaign program through Garuda Indonesia & Safari Go To School.

Garuda Indonesia International Islamic Expo (GAIIE)Bekerja sama dengan Bank Mandiri dan Bank Syariah Mandiri, Garuda Indonesia menyelenggarakan GAIIE yang merupakan pameran pariwisata, khususnya wisata ibadah Haji dan Umrah bertaraf internasional yang diikuti oleh asosiasi dan penyelenggara perjalanan ibadah Haji dan Umrah, biro perjalanan wisata, perhotelan serta berbagai penyelenggara wisata inbound maupun outbound dari dalam maupun luar negeri. GAIIE seperti juga Garuda Indonesia Travel Fair (GATF) yang rutin diadakan setiap tahun, merupakan bentuk dukungan dan komitmen Garuda Indonesia untuk mendukung pariwisata Indonesia.

Garuda Indonesia International Islamic Expo (GAIIE)In cooperation with Bank Mandiri and Bank Syariah Mandiri, Garuda Indonesia held GAIIE which was an international tourism expo which specializes in professionally organized Hajj and Umrah travel packages and invited participation of Hajj and Umra operators, travel agents, hotels and various inbound and outbound tour operators from Indonesia and abroad. Similar to Garuda Indonesia Travel Fair (GATF), GAIIE was an annual event, which reflected Garuda Indonesias support and commitment toward the Indonesian tourism.

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Corporate Data


Januari

27 Kemenhub Keluarkan SIUAU/NB PT Citilink IndonesiaSehubungan dengan rencana Garuda Indonesia melakukan spin-off Citilink untuk mengembangkan pasar low cost carrier (LCC) domestik dan regional, Kementerian Perhubungan secara resmi menerbitkan SIUAU/NB bernomor SIUAU/NB-027 kepada PT Citilink Indonesia. Setelah memperoleh SIUAU/NB, Citilink masih memerlukan AOC (Air Operator Certificate) untuk dapat melaksanakan operasional dengan entitas sendiri dan diharapkan AOC tersebut akan dapat keluar dalam kurun waktu tiga bulan sejak dikeluarkannya SIUAU/NB.

The Ministry of Transportation Issues SIUAU/NB for PT Citilink IndonesiaIn line with Garuda Indonesias plan to spin-off Citilink to develop low cost carrier segment in both domestic and regions, the Ministry of Transportation officially issued SIUAU/NB number SIUAU/NB-027 to PT Citilink Indonesia. After obtaining SIUAU/NB, Citilink is still required to have AOC (Air Operator Certificate) to be able to operate as an independent entity and it is expected that such AOC certificate can be issued in the next three months following the issuance of SIUAU/NB.

Februari

10 Garuda Buka Penerbangan Surabaya-BandungSejalan dengan program pengembangan rute dan jaringan, serta sebagai upaya untuk memenuhi permintaan para pengguna jasa di kedua kota, Garuda Indonesia hari Jumat, 10 Februari 2013 meresmikan pembukaan rute Surabaya-Bandung pp. Rute Surabaya-Bandung pp ini juga terhubung dengan penerbangan Surabaya-Denpasar dan Surabaya-Makassar sehingga memudahkan masyarakat Bandung untuk terbang menuju kota-kota tersebut dan sebaliknya masyarakat Makassar, Denpasar, dan Surabaya dapat dengan mudah menuju kota Bandung dan sekitarnya, untuk tujuan bisnis dan wisata.

Garuda opens Surabaya-Bandung RouteConsistent with route and network expansion, and to meet the customers demand from 2 cities, Garuda Indonesia opened Surabaya-Bandung route on Friday, February 10, 2013. This route will also be connected with the Surabaya-Denpasar flight and Surabaya-Makassar flight hence offering convenience to people from Bandung to travel to those cities and so do the people from Makassar, Denpasar and Surabaya who will easily travel to Bandung and its surrounding, either for business or tourism purposes.


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Februari

21 Garuda Indonesia dan Kementerian Pariwisata & Ekonomi Kreatif Jalin Kerja Sama Promosi Pariwisata IndonesiaUntuk meningkatkan kunjungan wisatawan mancanegara ke Indonesia, serta dalam rangka mendukung program pemerintah Wonderful Indonesia, Garuda Indonesia dan Kementerian Pariwisata & Ekonomi Kreatif menandatangani Nota Kesepahaman (MoU) Promosi Pariwisata Indonesia berisi komitmen untuk saling mendukung setiap kegiatan promosi pariwisata yang dilaksanakan oleh masing-masing pihak. Kerja sama tersebut meliputi Nation Branding dan Pencitraan Indonesia melalui penyediaan bahan-bahan promosi pariwisata Indonesia, dukungan pemberian sponsor untuk kegiatan promosi pariwisata Indonesia; dan partisipasi pada event-event pariwisata internasional.

Garuda Indonesia and Ministry of Tourism and Creative Economy formed Cooperation to Promote Indonesian TourismTo increase the number of foreign tourists visiting Indonesia and to support the government program Wonderful Indonesia, Garuda Indonesia and Ministry of Tourism and Creative Economy signed MoU on promotion of Indonesian tourism, which consist of commitment to mutually support any tourism promotion activities conducted by each party. Such cooperation includes Nation Branding and Indonesian image through the provision of promotional materials for Indonesian tourism, sponsorships for any tourism promotion activities and participation in any international tourism events.

Februari

23 CSR Garuda: Penanaman Mangrove di Pantai Indah Kapuk, JakartaSebagai salah satu bentuk kepedulian Garuda Indonesia kepada lingkungan, dan sebagai bagian dari program Corporate Social Responsibility (CSR) Garuda Indonesia, khususnya kepedulian terhadap pelestarian alam, Garuda Indonesia melaksanakan penanaman sebanyak 93 guludan atau sebanyak 18.600 bibit tanaman mangrove di kawasan Pantai Indah Kapuk, Jakarta Utara. Program penanaman bibit tanaman mangrove yang bekerja sama dengan Pemerintah DKI Jakarta tersebut mengambil tema Garuda Indonesia for a Greener Environment.

CSR Garuda: Planting Mangrove at Pantai Indah Kapuk, JakartaAs a reflection of Garuda Indonesias care toward the environment and as part of Garuda Indonesias Corporate Social Responsibility program, particularly care toward nature conservation, Garuda Indonesia planted around 93 guludan or around 18,600 seed of mangrove plant at Pantai Indah Kapuk, North Jakarta. The planting of mangrove seed program which was cooperated with DKI Jakarta regional government carried a theme Garuda Indonesia for a Greener Environment.

Peristiwa Penting 20122012 Event Highlights

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Corporate Data


Maret

Garuda Raih Penghargaan The Best International Airline dari Roy MorganGaruda Indonesia ditetapkan sebagai The Best International Airline oleh Roy Morgan, lembaga riset internasional independen yang telah beroperasi selama 70 tahun dan berkedudukan di Australia. Penetapan ini didasarkan pada hasil riset terhadap produk dan layanan perusahaan-perusahaan penerbangan dunia yang dilakukan bulan Februari 2011 hingga Januari 2012 oleh Roy Morgan terhadap 3.943 responden yang 91% di antaranya menyatakan very satisfied terhadap layanan Garuda Indonesia.

Garuda was voted The Best International Airline from Roy MorganGaruda Indonesia was voted The Best International Airline by Roy Morgan, an international independent research agency, which has been operated for 70 years and based in Australia. The decision is based on the survey on airlines product and services, which was conducted from February 2011 until January 2012 by Roy Morgan to 3,943 respondents, of which 91% of them said very satisfied with Garuda Indonesias services.

7

Februari

Garuda Indonesia Raih Ranking #1 Top 100 Annual Reports Worldwide Garuda Indonesia meraih annual report award berskala internasional dari League of American Communications Professionals (LACP) yang berpusat di San Diego, Amerika Serikat. Annual Report 2011 Garuda Indonesia bertema Ready for the Next Journey dalam ajang 2010/2011 Vision Awards Annual Report Competition berhasil memenangkan empat kategori sekaligus, yaitu:1. Juara pertama Top 100 Worldwide (overall

Platinum Award),2. Juara Pertama kategori Aerospace &

Defence (Platinum Award),3. Special Achievement Award: The Most

Engaging Annual Report Worldwide4. Bronze Award (versi Online)

Garuda Indonesia got first rank in Top 100 Annual Reports WorldwideGaruda Indonesia received international annual report award from League of American Communications Professionals (LACP) based in San Diego, United States. Garuda Indonesias Annual Report 2011 with the theme Ready for the Next Journey successfully won four categories during 2010/2011 Vision Awards Annual Report Competition, including1. First winner Top 100 Worldwide (overall

Platinum Award)2. First winner of Aerospace & Defence

category (Platinum Award)3. Special Achievement Award: The Most

Engaging Annual Report Worldwide4. Bronze Award (Online version)

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Maret

Garuda dan Shell International Limited Kerja Sama Corporate Account Global ContractGaruda Indonesia dan Shell International Ltd. menandatangani kerja sama Global Contract Corporate Account untuk mendukung mobilitas karyawan Shell baik perjalanan dinas maupun perjalanan pribadi karyawan beserta keluarga. Melalui kerja sama ini, Shell menunjuk Garuda Indonesia menjadi salah satu maskapai penerbangan resminya sehingga seluruh karyawan baik di Indonesia maupun di luar negeri dapat menggunakan penerbangan Garuda Indonesia pada rute domestik maupun internasional dengan harga dan layanan khusus berupa special net corporate fare, priority reservation, dan kemudahan pembukuan group.

Garuda and Shell International Limiteds Partnership in Corporate Account Global ContractGaruda Indonesia and Shell International Ltd signed Global Contract Corporate Account partnership to support mobility of Shell employees both for business or personal travelling purposes. Under this cooperation, Shell appointed Garuda Indonesia to become one of the official airlines so that all employees, both in Indonesia and abroad, can travel with Garuda Indonesia on domestic and international routes with special airfare ticket and services in form of special net corporate fare, priority reservation and easiness for group accounting.

30Maret

50 Tahun Penerbangan Garuda Indonesia ke JepangGaruda Indonesia melaksanakan peringatan 50 tahun penerbangan ke Jepang secara simbolis dengan melepas pesawat A330-300 dengan rute Jakarta Tokyo di Terminal 2 Bandara Soekarno-Hatta. Penerbangan pertama Garuda Indonesia ke Jepang dilaksanakan 50 tahun lalu yaitu 13 Maret 1962 dengan rute Kemayoran menuju Haneda, Tokyo via Hong Kong menggunakan pesawat Lockheed L-118 Electra berkapasitas 100 tempat duduk yang diterbangkan oleh Pilot In Command (PIC), Capt. A. Muthalib, Capt. Jusman Repon dan Capt. Roekanto Jokomono.

50 years Garuda Indonesia Flight to JapanGaruda Indonesia celebrated its 50 years flight to Japan by symbolically flying A330-300 for Jakarta-Tokyo route at Terminal 2 Soekarno-Hatta airport. The first Garuda Indonesias flight to Japan was occurred 50 years ago or on March 13, 1962 with Kemayoran to Haneda, Tokyo via Hong Kong route using 100 seat capacity-Lockheed L-118 Electra aircraft, operated by Pilot in Command (PIC), Capt. A. Muthalib, Capt. Jusman Repon and Capt. Roekanto Jokomono.

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Corporate Data


Maret

Garuda Kembali Dukung Earth Hour 2012Garuda Indonesia melaksanakan kampanye global Earth Hour 2012 di Gedung Manajemen Garuda Indonesia, Cengkareng sebagai wujud komitmen pada pengurangan dampak perubahan iklim. Tahun 2012 merupakan tahun keempat keikutsertaan Garuda Indonesia dalam kampanye ini sejak dilaksanakan tahun 2009 lalu. Melalui kampanye ini, masyarakat dihimbau untuk melakukan pemadaman (minimal) 1 lampu dan peralatan elektronika lain selama satu jam, sebagai bentuk dukungan terhadap pengurangan percepatan perubahan iklim global. Pada kegiatan Earth Hour 2012 di Garuda Indonesia total daya listrik yang dapat dihemat mencapai 3.117.328 watt.

Garuda Again Supported Earth Hour 2012 Garuda Indonesia conducted global campaign on Earth Hour 2012 at Garuda Indonesias Management Building, Cengkareng as a reflection of commitment toward minimizing the impact of climate changes. The year 2012 was the fourth year of Garuda Indonesias participation in this campaign since it was firstly carried out in 2009. Through this campaign, people were encouraged to switch off (minimum) 1 lamp and other electronic devices for 1 hour as a support to reduce the acceleration of global climate changes. During Earth Hour 2012 activities at Garuda Indonesia, total efficiency created from electricity reached 3,117,328 watt.

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April

Garuda Indonesia dan Standard Chartered Kerja Sama GlobalBertempat di Singapura, Garuda Indonesia dan Standard Chartered Bank meresmikan perluasan kerja sama global antara dua perusahaan untuk mendukung pertumbuhan bisnis internasional maskapai kebanggaan Indonesia. Standard Chartered akan berkolaborasi bersama Garuda Indonesia untuk mendukung program kesetiaan pelanggan Garuda Frequent Flyer, termasuk rencana memperkenalkan kartu kredit co-brand Garuda IndonesiaStandard Chartered untuk nasabah di Indonesia. Pemegang kartu kredit Standard Chartered di enam negara Asia dapat pula menikmati manfaat tambahan serta potongan harga khusus saat melakukan pembelian tiket pesawat Garuda Indonesia.

Garuda Indonesia and Standard Chartered Global PartnershipLocated in Singapore, Garuda Indonesia and Standard Chartered Bank established the extension of global cooperation among these two companies to support international business growth of Indonesian airline. Standard Chartered collaborated with Garuda Indonesia to support Garuda Frequent Flyers customer loyalty program, including plan to introduce co-brand Garuda Indonesia-Standard Chartered credit card for customers in Indonesia. Standard Chartereds credit card holders from six countries in Asia can also enjoy special benefit as well as special discount when purchase Garuda Indonesias airfare ticket.

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April

Garuda Indonesia Tandatangani MoU dengan Auckland Airport, New ZealandGuna meningkatkan hubungan kenegaraan antara Indonesia dan New Zealand khususnya bidang penerbangan, Garuda Indonesia menandatangani Nota Kesepahaman (MoU) dengan Auckland Airport. Dalam MoU tersebut, disepakati Auckland Airport akan menjadi tujuan pertama Garuda Indonesia untuk wilayah Selandia Baru segera setelah Garuda Indonesia membuka penerbangan ke Selandia Baru. MoU juga meliputi kerja sama bidang-bidang lain seperti dukungan pelaksanaan promosi bersama melalui berbagai event untuk meningkatkan trafik turis antara Indonesia dan Selandia Baru.

Garuda Indonesia signed MoU with Auckland Airport, New ZealandTo strengthen state relationship between Indonesia and New Zealand, particularly in the aviation industry, Garuda Indonesia signed MoU with Auckland Airport. In this MoU, it is agreed that Auckland Airport will be the first destination for Garuda Indonesia in New Zealand after Garuda Indonesia opened its flight to New Zealand. MoU also included cooperation in other aspects such as support for joint promotion through various events to increase tourism traffic between Indonesia and New Zealand.

16

April

Garuda Indonesia Membeli 11 A330-300 Tambahan Dari AirbusGaruda Indonesia menandatangani kontrak pembelian 11 pesawat Airbus A330-300 dengan Airbus Industries yang dilakukan Direktur Utama Garuda Indonesia dan Executive Vice President, Programmes Airbus Tom William di Istana Negara RI, disaksikan Presiden RI Susilo Bambang Yudhoyono dan Perdana Menteri Inggris David Cameron. Kesebelas pesawat A330-300 tersebut secara bertahap akan bergabung dengan armada Garuda Indonesia mulai tahun 2013 hingga 2017. Saat ini Garuda Indonesia telah mengoperasikan 14 pesawat A330 series yang terdiri dari 6 pesawat A330-300 dan 8 pesawat A330-200.

Garuda Indonesia Purchased 11 Additional Units of A330-300 from AirbusGaruda Indonesia signed purchase agreement for 11 units of Airbus A330-300 with Airbus Industries represented by Garuda Indonesias CEO and Executive Vice President, Programmes Airbus Tom William at Istana Negara RI, witnessed by President of Indonesia, Susilo Bambang Yudhoyono and UK Prime Minister David Cameron. Eleven aircraft of A330-300 will gradually arrived and included in Garuda Indonesias fleet starting 2013 until 2017. Currently Garuda Indonesia has operated 14 aircraft A330 series consisting of 6 units of A330-300 and 8 units of A330-200

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Corporate Data


Mei

10 Garuda Indonesia dan China Airlines Menandatangani Kerja Sama Sebagai upaya untuk mengembangkan jaringan penerbangan kedua maskapai serta meningkatkan kualitas pelayanan dan nilai tambah kepada pelanggan, Garuda Indonesia dan China Airlines melaksanakan penandatanganan Nota Kesepahaman (MoU) yang meliputi kerja sama berbagai bidang seperti codeshare pengangkutan penumpang dan kargo yang berlaku untuk rute Taipei JakartaTaipei, TaipeiDenpasarTaipei, dan rute TaipeiSingapuraSurabaya pp. Ke depannya, kerja sama ini akan terus dikembangkan untuk destinasi-destinasi lain seperti Los Angeles, San Francisco, dan Dubai.

Garuda Indonesia and China Airlines Signed Cooperation AgreementAs part of an effort to develop network for 2 airlines and to enhance service quality and give value added to customers, Garuda Indonesia and China Airlines signed MoU which covered cooperation in several aspects such as passenger and cargo codeshare which applied for Taipei-Jakarta-Taipei, TaipeiDenpasarTaipei, and TaipeiSingapuraSurabaya routes. In the future, such cooperation would continuously be developed to other destinations such as Los Angeles, San Francisco and Dubai.

Mei

16 Garuda Indonesia Tandatangani Kerja Sama Corporate Sales dengan 17 Institusi Pendidikan Garuda Indonesia menandatangani Nota Kesepahaman (MoU) Corporate Sales dengan 17 institusi pendidikan internasional dan perguruan tinggi di Indonesia. Sesuai MoU, Garuda Indonesia menjadi penerbangan resmi bagi institusi pendidikan tersebut dan siswa/mahasiswanya akan mendapatkan diskon harga tiket penerbangan hingga 25% dan tambahan bagasi 10 kg. Selain itu, para pengajar, staf dan orang tua pendamping dari institusi perguruan tersebut juga akan mendapatkan diskon menarik ketika terbang dengan Garuda Indonesia di rute domestik maupun internasional, baik perjalanan kedinasan maupun perjalanan wisata.

Garuda Indonesia Signed Corporate Sales Cooperation with 17 Education InstitutionGaruda Indonesia signed MoU Corporate Sales with 17 international education institutions and universities in Indonesia. Consistent with the MoU, Garuda Indonesia became official airline for those education institutions and students can get discount on airfare ticket until 25% and additional 10 kg free baggage. In addition, all teachers, staff and accompanying parents from such education institutions would also get attractive discount when travelling with Garuda Indonesia at domestic and international routes, both for business travel as well as tourism purposes.


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Mei Mei

Garuda Indonesia dan Accor Group Tanda tangani Kerja Sama Program Kemitraan GlobalGaruda Indonesia dan Accor Group melaksanakan penandatanganan Nota Kesepahaman (MoU) bidang Kemitraan Global. Kesepakatan ini berlaku di seluruh destinasi dan jaringan Garuda Indonesia dan Accor Group, dimana para penumpang Garuda Indonesia yang menggunakan fasilitas Accor Group dan tamu Accor Group yang terbang dengan Garuda akan mendapatkan diskon khusus baik untuk harga tiket pesawat Garuda maupun untuk harga kamar di setiap hotel Accor Group melalui reservasi di website www.accorhotels.com/garuda.

Garuda Indonesia and Accor Group signed Global Partnership Agreement Garuda Indonesia and Accor Group signed MoU on Global Partnership. This agreement applied to all destination and network of Garuda Indonesia and Accor Group, whereas Garuda Indonesias passengers utilizing Accor Group facilities and Accor Groups guess travelling with Garuda would get a special discount both for airfare ticket and room rate at any Accor Group hotel through reservation at website www.accorhotels.com/garuda.

Garuda Indonesia Membuka Kembali Penerbangan ke TaipeiGaruda Indonesia membuka kembali penerbangan rute JakartaTaipei pp yang sebelumnya dihentikan pada tahun 2004. Penerbangan ke Taipei dilayani setiap hari menggunakan pesawat Boeing 737-800NG berkapasitas 156 penumpang. Selain meningkatkan perdagangan dan pariwisata di antara kedua kota, rute ini dibuka kembali untuk meningkatkan pelayanan kepada pelanggan Garuda Indonesia yang ingin melanjutkan penerbangan ke beberapa destinasi seperti San Francisco, Los Angeles dan Dubai, melalui kerja sama codeshare dengan China Airlines.

Garuda Indonesia Re-Opened its Flight to TaipeiGaruda Indonesia re-opened its flight to Jakarta Taipei which was terminated in 2004. The flight to Taipei is served daily using Boeing 737-800NG with 156 seat capacity. Besides improving trade and tourism between these two cities, the opening of this route is also intended to enhance services for Garuda Indonesias passengers who would like to continue their trip to several destinations such as San Francisco, Los Angeles and Dubai through codeshare partnership with China Airlines.

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Corporate Data


Juni

GMF Menjadi Authorized Service Facility Pertama Pesawat-pesawat Produksi Bombardier di Asia PasifikPerusahaan asal Kanada, Bombardier Aerospace menunjuk GMF AeroAsia, anak perusahaan Garuda Indonesia, menjadi Authorized Services Facility (ASF) Bombardier di Asia Pasifik untuk perawatan pesawat Bombardier CRJ Series (700/900/1000) hingga tahap heavy maintenance. GMF AeroAsia menjadi ASF Bombardier yang pertama di Asia Pasifik dan keenam di dunia. Pasar perawatan pesawat Bombardier kini menjadi peluang baru bagi GMF AeroAsia sebab 5 Maintenance, Repair, Overhaul Bombardier semuanya berada di Eropa dan Amerika, padahal maskapai yang akan mengoperasikan CRJ Series di kawasan Asia Pasifik terus bertambah.

AMG became the First Asia Pacific Authorized Service Facility for Aircraft Manufactured by BombardierThe company from Canada, Bombardier Aerospace appointed GMF AeroAsia, a subsidiary of Garuda Indonesia to become Authorized Services Facility (ASF) in Asia Pacific regions for maintenance of Bombardier CRJ Series (700/900/1000) aircraft until heavy maintenance stage. GMF Aeroasia became the first Bombardier ASF in Asia Pacific and the sixth in the world. The maintenance of Bombardier aircraft became new opportunity for GMF AeroAsia because maintenance, Repair, Overhaul Bombardier were all located in Europe and US, even though airlines operating CRJ Series in Asia Pacific regions has consistently increased.

8

Juni

Garuda Indonesia Raih The Best BUMN Marketers 2012Garuda Indonesia kembali meraih penghargaan The Best BUMN Marketers 2012 dalam acara BUMN Marketing Day 2012 karena dinilai sebagai BUMN dengan aspek pemasaran terbaik. Aspek pemasaran yang dinilai juri adalah aspek strategic (brand, product, customer management), aspek tactical (communication, sales, service) dan aspek khusus (marketing 3.0, new wave marketing). Penghargaan ini adalah apresiasi bagi BUMN yang telah mengembangkan marketing sebagai faktor dominan dalam proses transformasi.

Garuda Indonesia Received The Best BUMN Marketers 2012Garuda Indonesia again awarded The Best BUMN Marketers during BUMN Marketing Day 2012 event as the Company is considered as State Owned Enterprise (BUMN) with the best marketing concept. The parameters of marketing concept included strategic aspects (brand, product, customer management), tactical aspect (communication, sales, services) and special aspect (marketing 3.0, new wave marketing). This award is an appreciation to SOEs for developing marketing as dominant factor during transformation process.

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Juni

27

Juli

Garuda Indonesia Tandatangani Partnership Agreement dengan Liverpool Football ClubGaruda Indonesia menandatangani perjanjian kerja sama dengan Liverpool Football Club & Athletic Ground Ltd. sebagai bagian dari langkah menuju Global Brand dan peningkatan pelayanan kepada pengguna jasa. Melalui kerja sama eksklusif ini Garuda Indonesia akan menjadi maskapai penerbangan resmi bagi Liverpool dalam penerbangan ke berbagai negara yang memiliki rute penerbangan Garuda Indonesia. Sebaliknya, Garuda Indonesia dapat memasang logo pada papan LED di sisi lapangan Anfield Stadium pada setiap pertandingan Liverpool yang disiarkan oleh jaringan televisi ke seluruh dunia.

Garuda Indonesia Signed Partnership Agreement with Liverpool Football Club Garuda Indonesia signed partnership agreement with Liverpool Football Club & Athletic Ground Ltd as part of the steps to become Global Brand and to improve the services to its customers. Through this exclusive cooperation, Garuda Indonesia would become official airlines for Liverpool on flight to several countries which already served by Garuda Indonesia. On the other hand, Garuda Indonesia can put logo at LED board besides Anfield Stadium field at any Liverpool football match which will be broadcasted by television network to the world.

9Garuda Indonesia dan Kementerian Perhubungan Tandatangani MoU Pendidikan & Pelatihan Bidang PenerbanganGaruda Indonesia menandatangani Nota Kesepahaman (MoU) penyelenggaraan pendidikan dan pelatihan bidang penerbangan dengan Badan Pengembangan Sumber Daya Manusia (BPSDM) Departemen Perhubungan. Kerja sama ini bertujuan meningkatkan, mengembangkan, dan memanfaatkan kemampuan dan fasilitas kedua pihak untuk pertumbuhan bersama dan pengembangan industri penerbangan Indonesia. Tercakup di dalamnya adalah pendidikan & pelatihan; penelitian di bidang penerbangan; rekrutmen; kerja sama pendirian sekolah penerbangan; penyediaan tenaga instruktur serta kerja sama pemanfaatan fasilitas lainnya.

Garuda Indonesia and Ministry of Transportation Signed MoU on Flight Education & Training Garuda Indonesia signed MoU on Flight Education and Training with Human Resource Development Body (BPSDM) of Ministry of Transportation. Such cooperation was intended to improve, develop and utilize capability and facilities at both parties to grow together and develop aviation industry in Indonesia. Included in this program is education & training; research in aviation, recruitment, cooperation in building flying school, the provisioning of instructor team and cooperation to utilize other facilities.


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Corporate Data


Juli

Garuda Indonesia Luncurkan CD Album The Sounds of IndonesiaGaruda Indonesia meluncurkan CD album The Sounds of Indonesia untuk dijual ke masyarakat melalui toko-toko musik sebagai kelanjutan kerja sama dengan musisi Addie MS yang telah memproduksi album ini pada bulan Oktober 201

annual report garuda indonesia 2012

Documents

lk regulation no x

lk no x

6 index for bapepam

lines of business

nilai perusahaan vision

tours travel

sekretaris perusahaan

berakhir 31 desember