1REV 10/2016 Copyright © 2016 AAMCO Transmissions Inc. All rights reserved.

AAMCO TECH INSTANT MOBILE APP

INSTALLING THE AAMCO TECH MOBILE APPiPhone➊ Click on this link – https://frm.force.com/aamco/support or scan with your smart phone

➋ When the page opens, you should see screenshot ➋

➌ Once you see this screen, scroll to the bottom until you see the “command bar”, which looks like screenshot ➌

➍ Click the square icon with the arrow pointing upward from the center

➎ After you click the square, you will have a series (ribbon) of options across the bottom, looking like screenshot ➎

Great news, The AAMCO Technical Support Department is delighted to share a quick link for your Techs to log a Technical Support Request directly into the FRM Technical Support queue for:

• an Initial Hotline Support request

• a Callback Call Support request

• a GPS Warranty Callback Support request

ALL WITHOUT HAVING TO CALL THE HOTLINE! That’s right, now your center’s Techs can install this on their phones and it will automatically create a request case in FRM (Salesforce) in The Technical Support queue without calling or tying up your center phone or computer.

This new system includes submitting the request with all the important data we need to help you quickly. Cool new features include:

• Choosing the Tech you want to talk to

• No more waiting for the Voice Mail to be answered - support request(s) are immediately entered into the queue for a call

• The ability to send Techs information directly via email (when provided with an email address)

Following are instructions to install the new Tech Instant Mobile App. Read the instructions completely first… then tap the link and follow the directions to load the icon on your phone or desktop. After that is done, just tap the icon on your home screen and viola!

ANNOUNCING A NEW FRM FEATURE!

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2REV 10/2016 Copyright © 2016 AAMCO Transmissions Inc. All rights reserved.

➏ Swipe across to the left (showing options to the right), find the “Add to Home Screen” option and click it:

➐ After selecting the “Add to Home Screen” option, you’ll see screenshot ➐

❽ After you see the screen in step #7, you may (and probably should) change the APP name to a shorter name (such as “AAMCO” as shown below)

➒ Once you finish changing the name (if you choose), click on the “Add” icon in the top right corner:

➓ Once you click “add”, you’ll be taken back to the home screen and see the icon, which should look like screenshot ➓

➐ From now on, all you have to do is click the app you’ve just installed, and you’ll only have to fill in the form (below) to get into the AAMCO Tech support queue

➐ Simply complete the form, and click “submit” on the bottom of the form, here:

NOW YOU’RE READY TO GO!

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3REV 10/2016 Copyright © 2016 AAMCO Transmissions Inc. All rights reserved.

Android➊ Click on this link – https://frm.force.com/aamco/support or scan with your smart phone

➋ When the page opens, you should see screenshot ➋

➌ Once you see this screen, click on the three stacked dots in the top right hand corner of the screen

➍ Click “Add to Home Screen,” as seen in screenshot ➌

➎ After selecting the “Add to Home Screen” option, you’ll see screenshot ➍

➏ At this point, you may (and probably should) change the APP name to a shorter name (such as “AAMCO” as shown below in screenshot ➍)

➐ Once you finish changing the name (if you choose), click on the “Add” icon in the bottom right corner

❽ Once you click “add”, you’ll be taken back to the home screen and see the icon, which should look like screenshot ➎

➒ From now on, all you have to do is click the app you’ve just installed, and you’ll only have to fill in the form (below) to get into the AAMCO Tech support queue

➓ Simply complete the form, and click “submit” on the bottom of the form, here:

NOW YOU’RE READY TO GO!

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4REV 10/2016 Copyright © 2016 AAMCO Transmissions Inc. All rights reserved.

For the COMPUTER DESKTOPFor inserting the link your computer desktop,

➊ right mouse click on your desktop in a blank area, go to “New” select “Shortcut” and

➋ add the link. https://frm.force.com/aamco/support click “next”

➌ Name your new shortcut, (ex. AAMCO, or HOTLINE) click “Finish”. After creating the shortcut and finding it on your desktop, I changed my icon to the blue gear by right clicking on the short-cut icon you just created, going into Properties, selecting “Web Documents” tab and you will see a button to “Change Icon”

➍ Select the icon that appeals to you (Gear) and Voilà!