ann frye ann frye ltd accessible air travel: challenges and options

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Ann Frye Ann Frye Ltd Accessible Air Travel: Challenges and Options Slide 2 08/02/2014 Ann Frye Ltd 2 When I book a plane, even months in advance, I am still not sure I am going to reach my final destination. I dont even know if I am going to board. For persons with disabilities, travelling is still a challenge. Stig Langvad, Executive Member, European Disability Forum When I book a plane, even months in advance, I am still not sure I am going to reach my final destination. I dont even know if I am going to board. For persons with disabilities, travelling is still a challenge. Stig Langvad, Executive Member, European Disability Forum Slide 3 08/02/2014 Ann Frye Ltd 6 Collectively 75% of Canadians, Americans and Europeans with disabilities who are physically and financially able to travel do so with their care givers, family and friends. The current economic climate dictates that we target this emerging market." Barbados Council for Disabled People Report to Caribbean Tourism Organisation Slide 7 Getting to & from the Airport: Challenges 08/02/2014 Ann Frye Ltd 7 Lack of accessible public transport links between city centres and airports; Limited and expensive options for people with disabilities; Unless all links in the travel chain are complete, people cannot travel with confidence. Slide 8 Airports - Challenges 08/02/2014 Ann Frye Ltd 8 Long distances Lack of seating Poor signage Absence of visual and/or audible information Lack of assistance/ poorly trained staff Indignity of security searches Slide 9 Aircraft - Challenges 08/02/2014 Ann Frye Ltd 9 Discriminatory policies: Denied boarding Requiring accompanying person Inadequate briefing Remote stand boarding & de-boarding Rapid turnaround Inaccessible washrooms Loss or damage to mobility equipment Slide 10 Technology: Challenges 08/02/2014 Ann Frye Ltd 10 Technology is moving ahead of accessibility Many people with disabilities cannot access: Self service check in systems E-gates On-line check-in They often have to call premium rate phone lines to get the service others get free. Slide 11 Priorities for improvement: Legislation and Enforcement 08/02/2014 Ann Frye Ltd 11 Aviation is a global business, but . There is legislation on access to air travel in USA, Canada and Europe, among others; but they are not wholly compatible with each other; In many parts of the world there are no access requirements for airports or aircraft and no rights for passengers; ICAO, ECAC and others produce standards and good practice guidance; but it is not enforceable; Universal and compatible policies and standards would be a major advance. Slide 12 Priorities for improvement: Information 08/02/2014 Ann Frye Ltd 12 Most people are not experienced or frequent flyers; Many of the problems result from lack of information about what air travel is like; People dont know what to expect so they dont know what questions to ask IATA codes are widely misunderstood. Slide 13 Priorities for improvement: Training 08/02/2014 Ann Frye Ltd 13 Many problems are based on staff ignorance; All customer-facing staff need training in disability awareness and equality; Staff providing direct assistance need in-depth practical training. Slide 14 Summary: Key Issues 08/02/2014 Ann Frye Ltd 14 Demographic trends and greater availability of low cost air travel mean many more older people and people with disabilities want to travel by air; There is a significant global market for accessible tourism and business travel that can be realised if the right policies and practices are put in place; There are still too many gaps and uncertainties in the travel chain for people to travel with confidence; The social and economic imperatives for change are clear. Slide 15 Summary: Priorities for change 08/02/2014 Ann Frye Ltd 15 Greater recognition at national and international levels of the economic as well as the social importance of accessible air travel; Compatible and effective global policies and practices on access to air travel, including connections to and from airports; Emphasis on universal design standards so developments in technology do not exclude people with disabilities; Greater emphasis on staff training at every level to understand and meet the needs of travellers with disabilities. Slide 16 Ann Frye Ann Frye Ltd [email protected]