Angela Miserotti

17 Cartlon Grange,28 Braidley Road, Bournemouth BH2 6JX

Mobile: 07810643005 Email: 75angy@gmail.com

A professional and hard working individual who is able to communicate and interact at any level. Possesses excellent organisational and planning skills and pays special attention to detail. Personal strengths include a positive outlook and high level of motivation as well as the ability to cope well under pressure.

CAREER HISTORY

Mortgage Mania Ltd May 2015 on goingRichmond Hill,Bournemouth

Mortgage Administrator

Complete and uploading mortgage applications on lender's websiteVerifying proof of identification, income verification, proof of benfits of varios clients ;such as passports, payslips,SA302, child benefits,working tax credit. Chasing lenders for new updates on mortgage applicationsUpdate various clients via e mail or postFiling, scanning,uploading various documents on internal company system.

Liverpool Victoria, LV=Bournemouth

Policy Validation Administration Assistant March/May 2015

Updating customers details on iternal systemsLetters writing to customers in order to have the most updated documentation such as V5, no claim discount certificate,driving licence ect.. in order to validate their policiesClaim managementData entry

Bank of New York Mellon January 2015/March 2015Merck HousePoole

Central Authentication TeamResponsible of verifying signatures of issuer companies in order to proceed with the instructions givenResponsible of checking power of attorneys and legal documentation in relation to the instruction and proceed with the changing in the securities (bonds, shares or other type of investments)Experience in dealing with anti money laundering and fraudPerforming outbound calls to the issuer in order to verify the intructions

Nationwide Building SocietyRichmond Hill BournemouthMortgage Administrator January 2014/December 2014

Progress case through to completionManage customer databaseAssess new mortgages applicationAssess pay slips including P60s, P45s, SA302 and other in goings income such as Working Tax Credit, Child Benefits and MaintenanceExcellent knowledge of FCA regulations and Residential Mortgages in particular related to Transfers of Equity ( TR1 and IFA)Support the underwriting unit with completion of affordability calculation, assessing income and requesting further documentation if neededMaintain pipeline business log and chase outstanding businessBuild letter templates as required by the businessContacting customers via telephone (outbound and inbound calls) in order to proceed with their requests

Barclays BankBarclays House- PoolePPI- DM- Case Handler 2012/2014

Provide a consistent high standard of well integrated customer serviceProcess day- to- day customer account transactionsContact and receiving calls from customers- inbound-outbound callsKnowledge of relevant legislations- e.g. code of banking practice, customer credit act, cheques act and data protection.Ability to understand complex numeric calculations

Excellent investigations skills and ability to make a decisionCapability of working and reaching targets daily

Pizza Hut LTD Westover Road, Bournemouth 2011/2012 Team Member

FOH: ( front of house )

Greeting and assisting customers in menu decisions.Answering phone calls.Provide consistent, prompt, friendly serviceTrack record of successful client retention by serving methods.Deal with customer complaints Accept and taking payments from customers.

BOH: (back of house)Preparing and making a different variety of pizzas Preparing all the startersComplete all the cleaning jobs assignedControl daily all the food equipment (salad bar and make table temperature)Following the production forecast

Tesco Express PLC - Charminster, Bournemouth

2008/2011Customer services assistant

Delivered first class customer serviceTrained and supervised new and less experienced staff when requiredDealt with customer complaintsReduced shrinkage by 5%Stock takingCashier

QUALIFICATIONS

ECDL EXTRA L2- Computer Literacy (word-excel-power point-improving productivity)ESOL CERTIFICATE CITY AND GUILDS in English as a foreign languageOCR CERTIFICATE in ADULT LITERACY

ADDITIONAL TRAINING AND SKILLSExcellent written and verbal communications skillsExcellent numeracy skillsExperience in inbound-outbound callsBilingual (Italian/English)Advanced Excel / WordAdditional experience in PowerPoint, Access, Outlook, Internet.Ability of learning quickly

PERSONAL INFORMATION

Driving Licence: Full UK, with carInterests: Running, including competing in races, racket sports, cycling, music and photography.References available on request.Date of Birth: 03rd September 1975