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ProfilePassionate hospitality professional with eleven years of customer service experience and a two year associates degree. Expertise in customer service, cash handling, leading a team, and building check averages and guest counts to support sales. Proficient in assessing and meeting employee needs and guest expectations; focus on making every dining experience extra special.

EducationValencia Community College — Orlando, FLRelevant Courses: MS Office Financial Accounting Electronic Presentations Keyboarding and Document Formatting Communication Skills Professional Office ProceduresAssociates Degree: Business Administration

Key SkillsOffice Skills:

Interpersonal SkillsComputer Savvy

Self-StarterIndependent ThinkerProblem Solver

Computer Skills:

MS WordMS ExcelMS PowerPoint

MS OutlookInternetWindow

Experience

Red Lobster — Orlando, FL Server, 2008 to Open

Server

Create guest connection and shape guest experience Sell, upsell and service guests Fulfill variety of guest requests and develop loyalty

Certified Trainer in all front of house positions

Exemplify core values and uniform standards to new and current employees Train and assist new employees by company standards in learning job position Nurture new employees to ensure comfort and confidence in new position

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