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  • 1. Passenger CARE The role of Ports, Destinations,Cruises Lines and Shipping AgentsRaynel Gonzalez Carnival Cruise LinesAndrew Baldwin Carnival UK

2. Raynel GonzalezManager, Care TeamCarnival Cruise Lines 3. Andrew BaldwinCustomer Care ManagerCarnival UK (P&O Cruises, Cunard) 4. What is the role of CARE Providing support to customers and crew duringunexpected events. Medical landings Shoreside accidents Emergencies on board ships 5. HOW DOESTHIS AFFECTYOU 6. Medical Landings 7. Mass Emergency 8. What is your role You are the experts Local guidance and support to Our ships/Our office teams/Our people Knowledge of local customs and legalities Assist us to deliver a caring response to ourcustomers On the ground immediately Representing the company 9. What you can do Be aware of what programmes your cruise lines have Investigate emergency plans for your ports Look at and request training opportunities Understand what would be expected from you in theevent of an emergency Invest the time in planning now Do not wait for it to happen 10. Examples of partnership Working across the cruise industry Established guidelines to deploy for each other Working with operators with similar teams such asIntercruises Recent example of partnership in Barcelona 11. What are we doing Providing guidance to assist with day to day issues Establishing an emergency structure Developing standard checklists that can be usedwithin your own businesses Talking to industry partners at events Care training to our industry partners Training embassys, consulates & local officials 12. QuestionsPlease come and speak to Ray or myself during the conference or email us