and the present we wear many hats - oklahoma hospice · brenda kenyon, lcsw, grief specialist...

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Page 1: and the present We Wear Many Hats - Oklahoma Hospice · Brenda Kenyon, LCSW, Grief Specialist Seville II “The Hero Within: Redeeming the Destiny We Were Born to Fulfill” Deborah

We Wear Many Hats

and the

present

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Conference Committee Mark Dodge

Cross Timbers Hospice—Ardmore

Joan Hutchings St. John Hospice—Tulsa

Benelle Reeble Good Shepherd Hospice—Tulsa

Lisa Smith Judith Karman Hospice—

Stillwater Jennifer Thompson

Hometown Hospice — Tulsa

Ginger Veal Aspire Home Care and

Hospice—Lawton

Lavane Vowell OHPCA—Edmond

Terri Wantiez Hospice of Green Country—Tulsa Melanie Wright

Hospice of North Central Oklahoma—Ponca City

From the Conference Chair Welcome to the 2013 Oklahoma Hospice and Palliative Care Association Conference! On behalf of the conference planning committee, I can’t tell you how excited we are to present this program in celebration of the OHPCA’s 30th anniversary. Each January, as we sit down as a group, our goal is to learn from what we’ve done the previous October and figure out how to do it better. Our committee members devote long hours to finding speakers and packaging their programs into a whole that not only will be educational, but also entertaining. Lots of creative thinking goes into planning the theme and determining how to carry it out with our decorations, and then of course, there’s the organization and energy that goes into getting all of you registered and ready for continuing education. The core members of this committee have been together for several years and now they have this conference planning gig down to a science. I hope that you will take the time to seek them out and join me in thanking them for the time, energy and enthusiasm that they gift us with each year.

Our 2013 conference theme is “We Wear Many Hats” to reflect the many functions that each of us perform throughout the day. As an executive director, I am often a counselor, disciplinarian, public speaker and even sometimes plumber all in one day. Our nurses and aides are teachers and bereavement counselors; our social workers, chaplains and counselors take care of our patients and ourselves; our volunteer coordinators manage our greatest marketing project...and the list of different hats we wear goes on and on. Through this conference, we honor and salute your versatility!

For those of you who are joining us for both days of the conference, or even just for Wednesday, we invite you to come celebrate a blessing and reception in Salon VI at 4:30, immediately following the final educational session of the day.

We also want to extend a special welcome to our friends from the palliative care community who are here to enjoy our speakers. We invite all of you to become a member of the OHPCA. As always, we hope that everyone who attends learns new information, makes new friends and leaves here refreshed and excited about returning to work.

Lisa Smith 2013 Conference Committee Chair

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Table of Contents

Welcome from the Conference Chairman 2

Conference Committee 2

About the Conference 4

Continuing Education 4

Conference Schedule 6

Plenary Speakers 8

Workshop Presenters 9

Facility Map 14

Session Descriptions 16

State Conference 2014 24

Sponsor Information 25

OHPCA Board of Directors 26

Directions to the Conference 27

Consolidated Conference Schedule 28

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About the Conference No matter how big or small the hospice is, staff members serve functions that aren’t necessarily in their job descriptions. Nurses and home health aides provide emotional support as a matter of course while they provide for the medical needs of patients. Volunteer coordinators are hospices’ best marketers as they go about the community recruiting new volunteers. Administrators are staff cheerleaders, encouraging personnel and providing training. Social workers serve patients, but many times serve their co-workers as well, helping them deal with the emotional ramifications of facing death every day. In short, every hospice employee “wears a different hat” depending on the moment of the day.

The Oklahoma Hospice and Palliative Care Association was formed to serve as a resource for all disciplines to learn and exchange ideas about quality hospice care. This annual conference provides the best forum for this interchange to take place.

Target Audience

Nurses (hospice, home health, hospital, long-term care, palliative care), administrators, social workers, chaplains, medical directors and physicians, bereavement coordinators, volunteer coordinators, certified nursing assistants, hospice support staff (including marketing, pharmacy, and financial).

Overall Conference Goals

To offer quality education to all individuals in the hospice profession.

To help hospice professionals maintain fresh perspectives on caring for patients by teaching new and emerging techniques not only of patient care, but also of self care.

To present a broad spectrum of information, examples and implementation to improve the quality of end of life care.

To identify regulatory changes, compliance issues, challenges and solutions facing end-of-life providers.

Conference Objectives Participants will be able to:

Identify current challenges, present possible solutions and make ethical decisions about the problems confronting hospices

Articulate symptom management and comfort care techniques.

Recognize new ways of helping veterans and their families prepare for end of life.

Build trust and improve cooperation among all members of the hospice interdisciplinary team.

Explore new healing techniques for bereaved individuals.

Continuing Education

Nursing contact hours are provided by the University of Oklahoma College of Nursing. Nurses who attend all sessions and complete an evaluations will

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receive continuing nursing education contact hours as follows: Wednesday (4.2 contact hours) or Thursday (4.7 contact hours.)

The University of Oklahoma is an approved provider of continuing nursing education by the Colorado Nurses’ Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

OHPCA has also applied for approval from the Oklahoma State Board of Social Workers to provide CEUs. All other disciplines needing continuing education will be provided with certificates of attendance. Information will be available at the Contact Hour/CEU desk at the information booth.

Exhibitors

A wide variety of up-to-date products and services will be on display by Conference Exhibitors. Please be sure and visit all of our exhibitors and thank them for their support of the Oklahoma Hospice and Palliative Care Association. A list of vendors has been supplied in your registration packet.

Meals

A continental breakfast and plated lunch will be provided on Wednesday and a continental breakfast on Thursday. Snacks will be provided each afternoon. Lunch tickets and door prize tickets have been issued with registration packets.

Smoking Policy

Smoking is not permitted in any of the sessions. This policy includes plenary sessions, concurrent sessions, meals and meetings. Please limit smoking to designated smoking areas of the hotel.

Dress & Etiquette

Conference attire is business casual. It is recommended that you bring a sweater or jacket to wear during conference sessions as the temperature in meeting rooms can vary throughout the day. You should also remember to silence all cell phones to be courteous to presenters. While we understand that the nature of the business may require that you answer calls, please step out of the room and proceed to an area where your conversation will not disturb anyone.

OHPCA Annual Meeting

All Conference participants are invited to attend the annual meeting of the Oklahoma Hospice and Palliative Care Association scheduled for Wednesday, Oct. 23 during the luncheon. Participants must be designated by their hospices as the official delegate in order to vote in elections.

Awards Ceremony

During its annual meeting, the Oklahoma Hospice and Palliative Care Association will present its annual awards of: Virginia Staples Volunteer of the Year, Home Health Aide/Nurse Assistant of the Year, Physician of the Year, Social Worker of the Year, Nurse of the Year, Spiritual Counselor of the Year and the President’s Award.

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2013 Conference Schedule Wednesday, October 23

8:00-9:00 — Registration / Breakfast

9:00-9:15 — Welcome Conference Chair Lisa Smith

9:15-10:15 — Plenary Session “The Power of Every Decision...The Importance of Every Moment (Every

Moment Matters!!!)” Bobby Petrocelli

Madrid Ballroom

10:15-10:45 — Break and Visit

Exhibitors

10:45-11:45 — Concurrent Sessions

“When the Battle is Over...Dying Well with Cancer”

Amy Clarkson, MD Seville I

“Stories Interrupted: Weaving Creativity, the Sacred and Meaning at

the End of Life!” JoCarolyn Chambers, LBSW, LMSW,

LCSW Seville II

“You Got Fear?... Fehgeddaboutit!” Bobby Petrocelli

Salon VII

“Wounded Warriors, Their Last Battle”

Deborah Grassman, ARNP Salons VIII & IX

“NLP Communication Toolbox — Rapport, Motivation and Influence”

Michayne M. Morris Seville III

11:45-Noon — Break and Visit

Exhibitors

Noon-12:45 — Lunch and UTN Presentation

Madrid Ballroom

12:45-1:45 — Luncheon Plenary

“OHPCA Annual Meeting and Awards” Lisa Smith

OHPCA President

Gift Baskets and Vendor Gifts

2:15-3:15 — Concurrent Sessions “CMS Hospice Quality Reporting

Program—Part 1” Doris Brown, RN, BSN, CHPN, CHPCA

Salon VII

“Oklahoma Legislation 101” Luke Martin

Pat Hall Seville I

“Servant Leadership” Vicki Costa, MSW, LCSW, ACHP-SW

Seville II

“Peace at Last” Deborah Grassman, ARNP

Salons VIII & IX

“The Role of Leadership in Maximizing Ethical Hospice Care by

Volunteers” Paul D. Longenecker, RN, MBA, PhD

Seville III

3:15-3:30 — Break and Visit Exhibitors

3:30-4:30 — Concurrent Sessions

“CMS Hospice Quality Reporting Program—Part 2”

Doris Brown, RN, BSN, CHPN, CHPCA Salon VII

“Do You Care For Your Own? Top 8 Staff Support Programs”

Vicki Costa, MSW, LCSW, ACHP-SW Seville I

“Music Therapy for Meaning-making, Peace and Resolution”

Brenda Kenyon, LCSW, Grief Specialist Seville II

“The Hero Within: Redeeming the Destiny We Were

Born to Fulfill” Deborah Grassman, ARNP

Salons VIII & IX

“Business Ethics:The Impact on Hospice Professionals”

Paul D. Longenecker, RN, MBA, PhD Seville III

Blessing, Reception SALON VI

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8:00-9:00 — Registration / Breakfast

9:00-9:15 — Welcome Conference Chair Lisa Smith

9:15-10:15 — Plenary Session “The National Consensus Project

for Quality Palliative Care” Betty Ferrell, PhD, RN, MA, FAAN,

FPCN, CHPN Madrid Ballroom

10:15-10:45 — Break and Visit

Exhibitors

10:45-11:45 — Concurrent Sessions

“Current Concepts in Palliative Care”

Jennifer K. Clark, M.D., F.A.A.P Seville I

"Facts and Fallacies of Elisabeth Kubler-Ross' Five Stages”

Dianne Gray Salon VII

“Improving the Quality of Spiritual Care”

Betty Ferrell, PhD, RN, MA, FAAN, FPCN, CHPN

Seville II

“CVA Certification” Benelle Reeble, PhD, CVA

Ginger Veal, CVA Seville III

"Quality Reporting in 2013 and Beyond”

Judith Lund Person Salons VIII & IX

Noon —1:30 p.m. — Lunch on your

own—

Explore all that this great area of Tulsa has to offer, but be sure and come back for our great afternoon

sessions!

1:30-2:30 p.m. — Concurrent

Sessions

“Deactivating of Cardiac Devices at

the End of Life” Teri Ratz, BSN, RN, CHPN

Seville I

“Here's What You Said/Here's What I Heard: How To Enhance

Communication With the Families We Serve”

Dianne Gray Salon VII

“Presence...A Journey to NOW” Rev. Chaz Wesley

Seville II

“Hospice Pain Management” Dr. Richard Brittingham

Seville III

“Hot Regulatory Topics” Judith Lund Person

Salons VIII & IX

2:30-2:45 p.m. — Break and Visit

Exhibitors

2:45-4:15 p.m. — Closing Session

“The Healing Power of Laughter” Diana Jordan

Madrid Ballroom

2013 Conference Schedule Thursday, October 24

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Bobby Petrocelli

Bobby Petrocelli's story is one of personal triumph and hope following devastating tragedy. One night, he went to bed in suburban America, a happy man with a loving wife. But when he woke up dazed in his kitchen, his wife was dead and his life forever changed. The pickup truck that crashed through his bedroom wall was driven by a man with more than twice the alcohol in his blood to qualify him as drunk. Bobby often shares how he fought through the darkness to triumph; how he drew upon his faith and friends; and how he came to love again. A high school teacher and coach, his love for youth inspired him to take his dramatic story to audiences nationwide. He is now a motivational speaker who shares with people of all ages about the power of their decisions and how to build a strong foundation for their lives.

Diana Jordan As a motivational speaker, Diana Jordan provides strong messages delivered with hilarious humor. Her Oklahoma roots shine through with her down-to-earthiness. Having entertained over a million people live and on television, she realized that by making people laugh, she helped them deal with life's stresses, motivated them, and taught them that laughter can change your outlook on life. A cancer survivor, she has toured the country as a stand up comedian and successful author. She is a member of The National Speakers Association, The Screen Actors Guild, The American Federation of Television and Radio Association, Broadcast Music Incorporated (BMI), and appeared in the hit movie, “Jerry McGuire” with Tom Cruise. She has been nominated by the prestigious American Comedy Awards as one of the Top Five Female Comedians in the country. She can be seen on HBO, Showtime and Comedy Central.

Workshop Presenters

Betty Ferrell, PhD, RN, MA, FAAN, FPCN, CHPN Dr Betty Ferrell is the Director of Nursing Research and Education and a Professor at the City of Hope Medical Center in Los Angeles. She has been in oncology nursing for 35 years and has focused her clinical expertise and research in pain management, quality of life and palliative care. She is a Fellow of the American Academy of Nursing and she has over 300 publications in peer-

reviewed journals and texts as well as nine books. She is Principal Investigator of a Program Project funded by the National Cancer Institute on “Palliative Care for Quality of Life and symptom Concerns in Lung Cancer and Principal Investigator of the End of Life Nursing Education Consortium (ELNEC)” project. She is chairperson of the National Consensus Project for Quality Palliative Care.

Plenary Speakers

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Workshop Presenters Richard T. Brittingham, MD, FACP Dr. Richard Brittingham has 20 years of hospice experience. He serves as the state medical director for Aspire Hospice as well as the medical director for the hospice’s Lawton office. Brittingham earned his Doctor of Medicine degree from the University of Oklahoma. He is board certified in Internal Medicine and in Hospice and Palliative Medicine. He is affiliated with Comanche County Memorial Hospital where he practices as an internist and as a specialist in pain management.

Doris Brown, RN, BSN, CHPN, CHPCA Doris Brown has spent 35 years in hospital, hospice and home health management and has initiated and completed nine hospice start-ups throughout Texas and Louisiana. During her career, she has held positions of Chief Operating Officer, Administrator and Clinical Director. She currently serves as Clinical Director for Good Shepherd Hospice in Houston. Brown earned her associate’s degree in nursing from Alcorn State University in 1978 and her master’s from the University of Phoenix in 2004.

Jennifer Clark, MD, FAAP Jennifer Clark is Assistant Professor of Internal Medicine and Pediatrics at the University of Oklahoma School of Community Medicine in Tulsa where she serves as the director of Palliative Medicine. A graduate of the University of Kansas School of Medicine, she completed a combined post-graduate training program in Internal Medicine and Pediatrics and the Medical University of South Carolina. Additionally, she completed the Palliative Care Education and Practice program at the Harvard Medical School. She is certified by both the American Board of Internal Medicine and the American Board of Pediatrics and holds subspecialty certification in Hospice and Palliative Medicine.

Amy Clarkson, MD Amy Clarkson graduated from the University of Kansas Medical School in 2004. Three years of residency in family medicine followed, the last year as a Chief Resident with the department of Family Medicine at the University of Kansas Hospital. She completed a fellowship in palliative medicine with Kansas City Hospice and Palliative Care and then joined the physician group of that organization for two years. In 2010, she joined South Wind Hospice in Pratt, Kan. as Medical Director. She and her physician husband have three children.

Vicki Costa, MSW, LCSW, ACHP-SW Vicki Costa earned her bachelor’s in criminal justice and sociology from York University in York, Penn. and her master’s from the University of Maryland in Baltimore. She has been a hospice social worker and bereavement counselor for 16 years and has developed, implemented and evaluated staff programs designed to help hospice team members cope with the stresses of dealing with death and dying on a daily basis. Costa is the Medical Social Worker for Brandywine River Valley Hospice in Delaware.

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Deborah Grassman Deborah Grassman is a Nurse Practitioner whose career at Bay Pines VA in St. Petersburg, Florida lasted for nearly 30 years. She was the Director of the Hospice program and personally took care of 10,000 dying veterans. She recently retired from the VA and now provides education and consultation throughout the country. She has been a featured speaker at hospice and VA conferences throughout the United States and has published numerous articles on providing hospice care to veterans. She pioneered identifying the effects of past trauma on the quality of a person’s dying process, as well as ways to effectively respond to issues that surface at end of life.

Dianne Gray Dianne Gray is the President of Hospice and Healthcare Communications. She works extensively with hospice management executives to create a better understanding of pediatric pain management, medical ethical decision making and physician/family communications issues. She serves on several national hospice and palliative care boards including the Elisabeth Kubler-Ross Foundation, the Children's Hospice and Palliative Care Coalition, and is a member of the American Academy of Pediatrics and the American Association on Communication in Healthcare.

Pat Hall Pat Hall is president and partner in The Capital Group, a multi-faceted consulting firm that specializes in government relations, political campaign management, communications, board and media relations and nor-for-profit association management. With veteran Republican legislator Jim Dunlap, Hall also partners in Majority Plus, LLC, another consulting firm. The two host a weekly Cox Communications TV show entitled “Inside the Issues.” Hall served as executive director and lobbyist for the Oklahoma Public Employees Association from 1980 through 1995 and as CEO of the Oklahoma Democratic Party from 1996 to 1999. He has a master’s degree in public administration from the University of Oklahoma.

Brenda Kenyon, LCSW, Grief Specialist Brenda Kenyon has been a practicing counselor in the field of death and dying for 24 years. She earned her bachelor’s degree in music therapy from Arizona State University and her Master’s in social work from Hunter School of Social Work in New York. Throughout her career, she has combined her knowledge of clinical theory and the creative arts and applied them to day-to-day practice. She has served as a faculty member for two International Bereavement Conferences and five NHPCO Clinical Conferences. She currently works as a grief counselor with St. Vincent Hospice in Carmel, Indiana.

Paul D. Longenecker, RN, MBA, PhD Paul D. Longenecker is a member of the graduate faculty at Otterbein University in Westerville, Ohio, as well as president of The Transformational Group, LLC, a consulting firm providing services in leadership development, strategic planning, ethical practices and other organizational enhancements. A former executive director of FairHope Hospice and Palliative Care, Longenecker left end-of-life care in 2005 for a career in allied health education.

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He combines all of his experiences to continue to help hospices and other businesses grow. Since 1985, Longenecker has served on ethics committees from the institutional level to the national level at NHPCO and has taught ethics courses for NHPCO, for graduate students, and as a consultant, for health care and non-profit organizations.

Judith Lund Person, MPH Judi Lund Person has been the Vice President of Compliance and Regulatory Leadership for the National Hospice and Palliative Care Organization since July 2002. Prior to joining the team at NHPCO, she served for 22 years as the President and CEO of The Carolinas Center for Hospice and End of Life Care. Lund Person works with hospice providers on regulatory and compliance issues, data collection, quality, performance measurement and strategic planning. She lends her quality and regulatory expertise as a key contact with the Centers for Medicare and Medicaid Services, the Food and Drug Administration, the Medicare Payment Advisory Commission and many other federal agencies. She earned a Bachelor’s in sociology from the University of North Carolina-Greensboro and a Master’s in public health from the University of North Carolina-Chapel Hill.

Luke Martin Luke Martin attended Oklahoma State University where he earned a bachelor’s in business administration. He began his career with five years on the staff of Oklahoma Governor Brad Henry, serving as personal assistant, cabinet liaison and deputy legislative liaison. He left the governor’s office in 2007 to join the Benham Companies, where he served as client relations manager, developing new business and managing existing accounts. Missing politics, in 2009, he became an associate with Oklahoma Political Strategies and The Capital Group. With OPS, he managed numerous political campaigns. At the Capital Group, he lobbied for a number of issues and clients including healthcare, energy and higher education. In 2010, he established his own lobbying and consulting firm, Capital Plus.

Michayne Morris Michayne Morris received her Neuro-Linguistic Practitioner and Coach Certification from the NLP Institute of California in 2006. That same year, she developed the “Coaching Skills for Leader” interactive training and coaching program. Since then, she has facilitated the program to companies around the world through her company, Infinite Solutions, LLC. She has over seven years of experience as a Certified Nurses Assistant in Hospice and Palliative Care and currently works for Good Shepherd Hospice in Tulsa as a Community Liaison.

Teri Ratz, BSN, RN, CHPN Teri Ratz has almost 20 years of experience as a registered nurse, the last 10 years as a hospice nurse. She has been Hospice and Palliative Care certified for nine years. Over the last three years, she has done extensive research in the area of cardiac medical device deactivation at the end of life. She is studying at the University of South Alabama to become a Nurse Practitioner with a primary care focus and a palliative care specialty. She is currently an

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RN Hospice Team Leader at St. John Hospice in Tulsa.

Benelle Reeble, PhD, CVA Benelle Reeble is Coordinator of Volunteer Services for Good Shepherd Hospice in Tulsa. She has had a passion for hospice for over 25 years and volunteered in Calcutta, India to work with dying patients at one of Mother Teresa’s centers, as well as in Hawaii and South Dakota. For the past 13 years, she has served as a volunteer director/coordinator for two different hospices. She became a Certified Volunteer Administrator (CVA) in 2002 and is past president of Tulsa Area Volunteer Association. She also serves on a National CVA Task Force Committee.

Lori Sunshine, MT-BC With a degree in Music Therapy from Arizona State University, Lori Sunshine is a Board Certified Music Therapist and also a Certified Teacher for Special Needs working and living in Santa Fe, New Mexico. She has been working in the field of Music Therapy since 1985 with a wide range of clients of all ages and abilities facing life challenges. Lori uses the varied expressions of music to connect heart with soul with individuals or groups to promote healing. She has worked as the Director of the Children and Family Dept. in Findhorn Community, Scotland for 20 years. She also maintains a private practice in Music Therapy bringing music to bedsides and waiting rooms in hospitals, community centers, nursing homes and schools.

Ginger Veal, BSM, CVA Ginger Veal has worked in hospice volunteer management for the past 10 years, serving in both the non-profit and for-profit hospice arenas. She currently serves as the Volunteer Coordinator for Aspire Hospice. Ginger holds a Bachelor's Degree in Business Management with emphasis in Organization Behavior/Design and she earned her Certification in Volunteer Administration (CVA) in 2011. She is active in mentoring hospice volunteer managers at both the state and national levels and serves on the national level through a CCVA task force. Ginger currently co-chairs the OHPCA Quarterly Volunteer Coordinators Meeting and serves on the OHPCA Annual Conference Committee as the Chair of the Speakers Subcommittee. Ginger is a graduate of Leadership Lawton/Fort Sill Class VIII and received the distinguished Reuben Brown Leadership Award in 1998.

Rev. Chaz Wesley Rev. Chaz Wesley is a published author, widely recognized inspirational keynote speaker and regularly published columnist on grief and bereavement. And ordained Interfaith Minister, he serves St. Francis Hospice in Tulsa as Coordinator of Volunteer Services and as a lecturer on grief and bereavement. He previously served as the Director of Community Relations and Marketing at Hospice of Green Country. The author of the book From Grief to Grace, he has served as the Minister of Chaplaincy and Music at Unity Church of Christianity in Tulsa and maintains a private practice in transformational coaching.

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Renaissance Hotel and Convention Center

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Renaissance Hotel and Convention Center

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Wednesday, October 23

9:15 a.m.-10:15 a.m. Plenary Session

“The Power of Every Decision...The Importance of Every

Moment (Every Moment Matters!!!)”

Bobby Petrocelli Madrid Ballroom

With high energy, Bobby Petrocelli combines his expertise and riveting personal story to inspire, encourage and empower people to take charge of the daily life changing decisions they face. Every decision we make has the power to impact our lives and the lives of others. This humorous and thought provoking message proclaims EVERY moment does matter, no matter how big or small. Discover how to move on and not let our past determine our future. Let 10 seconds change your life forever.

10:45 a.m.-11:45 a.m. Concurrent Sessions

“When the Battle is Over...Dying Well with Cancer”

Amy Clarkson, MD Seville I

Despite aggressive therapies, thousands die each year of cancer. As hospice professionals, we all know that palliative care can go a long way toward improving oncology patients’ quality of life. But what barriers do patients and physicians run into in determining a course for palliative care? This session will explore on a physical system-by-system basis what hospice and palliative care has to offer this unique patient population.

“Stories Interrupted: Weaving Creativity, the Sacred and Meaning at the End of Life”

Brenda Kenyon.LCSW, Grief Specialist Seville II

A terminal diagnosis often makes patients feel as though their lives, their dreams and their creativity are grinding to a halt. But often, infusing the dying process with creativity can help patients find greater meaning and peacefulness in their final journey. Join in experiential learning that all members of the interdisciplinary team can use to support the patient and family in finding the threads of spirit and hope. Learn methods to help creatively weave a sense of connectedness and to find meaning and peace in the face of loss and death.

“You Got Fear?...Fehgeddaboutit!”

Bobby Petrocelli Salon VII

According to Bobby Petrocelli, “Fear can be the No. 1 road block that holds people back from reaching their every dream.” Forced by tragedy to face his own fears, he now focuses on helping audiences learn to take obstacles and turn them into opportunities. This session will help participants identify their own fears, understand why they are fearful and leave with strategies to help them overcome those fears.

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“Wounded Warriors, Their Last Battle”

Deborah Grassman, ARNP Salons VIII & IX

Combat soldiers have often seen the worst that mankind has to offer. It changes them in fundamental ways, inflicting emotional, spiritual, social and moral injuries that impact them throughout their lifetime, especially as they face death. Some veterans return from war bitter; some return enlightened; all return with lessons the rest of us need to know. This presentation will sensitize participants with the unique needs of veterans as they age and face the end of their lives.

“NLP Communication Toolbox — Rapport, Motivation and Influence”

Michayne M. Morris Seville III

Journey into the world of Neuro-Linguistic Programming to gain access to powerful presuppositions, identifying motivation and rapport building tools to add to your hospice and leadership toolbox. These valuable tools will allow you to build a basis for communication that motivates, influences and fosters collaboration with hospice team members, partners and patients.

12:45 p.m.-1:45 p.m. OHPCA Annual Meeting

Lisa Smith, OHPCA President Madrid Ballroom

OHPCA will hold its annual meeting, reviewing what has been accomplished during the last year and what goals lie ahead for 2014. In addition, awards presented will be the annual Virginia Staples Volunteer of the Year, the Home Health Aide/Nurse Assistant of the Year, the Physician of the Year, Social Worker of the Year, Nurse of the Year, Spiritual Counselor of the Year and the President’s Award.

2:15 p.m.-3:15 p.m. Concurrent Sessions

“CMS Hospice Quality Reporting Program—Part 1”

Doris Brown, RN, BSN, CHPN, CHPCA Salon VII

The Patient Protection and Affordable Care Act (Obama care) authorized CMS to establish a quality reporting program for hospices. Phased in over time, these reporting requirements become both more complex and more important in the future. Beginning with fiscal year 2014, the market basket update shall be reduced by 2 percentage points for any hospice provider that does not comply with the quality data submission requirements. This two-part conference session will help you learn what you need to know to prepare for Quality Reporting so that it doesn’t affect your bottom line.

“Oklahoma Legislation 101”

Luke Martin Seville I

Pat Hall

Luke Martin and Pat Hall spent all of the 2013 Oklahoma legislative session

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advocating for the Oklahoma Hospice and Palliative Care Association. They will continue to do so in 2014, but they need your help. Come to this session and learn how your state legislature creates the laws that affects all of us, how you can be a political force both at the capitol and in your hometown, and how you can help your state senators and representatives improve the hospice industry!

“Servant Leadership and Mediation Skills”

Vicki Costa, MSW, LCSW, ACHP-SW Seville II

As a supervisor for over 15 years, Vicki Costa has learned the hard way how important it is to “lead oneself before you can lead another.” During this session she will share her personal pitfalls and lessons learned in her ever-changing journey of leadership. She’ll define and review the characteristics of a servant leader and help hospice professionals learn to apply them to their own work places.

“Peace at Last”

Deborah Grassman ARNP Salons VIII & IX

Don’t miss this opportunity to hear author Deborah Grassman speak about the triple-entendre title of her book, Peace at Last. In this presentation, she will depict the overt story of combat veterans seeking peace after returning home from war, however, she will also highlight the more subtle themes of her book: peace at the end of life and cultivating peace in our relationships. In her usual thought-provoking style, Deborah will not only inspire participants to seek healing in their lives, but also will provide some tools for how to do so.

“The Role of Leadership in Maximizing Ethical Hospice Care by Volunteers”

Paul D. Longenecker, RN, MBA, PhD Seville III

As we know from the CoPs, volunteers are not only active but required participants in the provision of hospice care. They are bound by the same ethical principles that apply to any hospice employee. But how can hospice leaders ensure that volunteers respect and adhere to those same ethical boundaries? Come learn what the key challenges are and how your hospice can enforce an institutional policy that reflects the highest ethics and integrity.

3:30 p.m.-4:30 p.m. Concurrent Sessions

“CMS Hospice Quality Reporting Program—Part 2”

Doris Brown, RN, BSN, CHPN, CHPCA Salon VII

The Patient Protection and Affordable Care Act (Obama care) authorized CMS to establish a quality reporting program for hospices. Phased in over time, these reporting requirements become both more complex and more important in the future. Beginning with fiscal year 2014, the market basket update shall be reduced by 2 percentage points for any hospice provider that does not comply with the quality data submission requirements. This two-part conference session will help you learn what you need to know to prepare for Quality Reporting Reporting so that it doesn’t affect your bottom line.

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“Do You Care For Your Own? Top 8 Staff Support Programs”

Vicki Costa, MSW, LCSW, ACHP-SW Seville I

By its very nature, working in hospice, while ultimately very satisfying, can also be psychologically taxing and emotionally draining. If those emotions are not dealt with correctly, the result for hospices can be a revolving door of staff burnout and turnover. Hospice leadership can take steps and implement programs to help staff members cope with the side effects of their work. Come to this session and learn how you can provide not only the best care for your patients, but also for your co-workers.

“Music Therapy for Meaning-Making, Peace and Resolution”

Brenda Kenyon, LCSW, Grief Specialist Seville II

Lori Sunshine, MT-BC

Explore and learn about the use of music as a therapeutic approach to help provide a powerful avenue for meaning-making in the last chapter of life for both the patient and family members. Discover how music can reduce pain, address the need for meaningful interaction and find paths to peace and resolution.

“The Hero Within: Redeeming the Destiny We Were Born to Fulfill”

Deborah Grassman, ARNP Salons VIII & IX

Join Deborah Grassman, author of the books Peace at Last: Stories of Hope and Healing for Veterans and Their Families and The Hero Within: Redeeming the Destiny We were Born to Fulfill, for an exciting learning opportunity that presents age-old concepts in a new and refreshing way. You will learn concepts about the process of abiding, reckoning, and beholding suffering so that suffering can be redeemed. The role of therapeutic letter-writing and forgiveness so that at-one-ment can occur will be explored. This is an inspiring presentation you won’t want to miss.

“Business Ethics: The Impact on Hospice Professionals”

Paul D. Longenecker, RN, MBA, PhD Seville III

Historically, business and clinical ethics were seen as two independent entities. But over time, as healthcare and in particular hospice care, have evolved, it has become more and more difficult to identify where clinical ethics end and business ethics begin. Their overlapping nature has been identified, resulting in challenges for hospice leaders. Come learn about those challenges and how to overcome them to stay on an ethical track.

Please join us immediately following this session for a blessing and reception in Salon VI!

Please join this gathering to affirm and honor your gifts, service, sacrifice and commitment to the patients and families to whom you have provided care. You will receive a blessing to strengthen and uplift you as you give your best to those who are entrusted to your care.

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Thursday, October 24

9:15 a.m.-10:15 a.m. Plenary Session

“The National Consensus Project for Quality Palliative Care”

Betty Ferrell, PhD, RN, MA, FAAN, FPCN, CHPN Madrid

Ballroom

The National Consensus Project for Quality Palliative Care (NCP) is a 12 year old initiative created to improve the quality of palliative care. In 2001, through a grant from the Robert Wood Johnson Foundation, palliative care leaders from across the United States met to discuss the standardization of palliative care with the goal to improve quality. In order to move the discussion, the National Consensus Project was formed. The NCP developed the first edition of the Clinical Practice Guidelines for Quality Palliative Care in 2004 which were revised in 2009 and 2013. This presentation will review the national guidelines and suggest methods of implementation.

10:45 a.m.-11:45 a.m. Concurrent Sessions

“Current Concepts in Palliative Care”

Jennifer K. Clark, M.D., F.A.A.P Seville I

This presentation will define the tenets of palliative medicine as a medical subspecialty, discuss the delivery of palliative medicine in the United States and in the state of Oklahoma and outline the pearls of advanced symptom management.

"Facts and Fallacies of Elisabeth Kubler-Ross' Five Stages”

Dianne Gray Salon VII

From the moment Dr. Kubler-Ross' book, On Death and Dying, hit the stands in 1969, it created a shift in the awareness of the needs of the dying. In the publication, Elisabeth discussed her now famous theory described as "The Five Stages." The presentation will highlight the facts and fallacies that now pervade contemporary society surrounding Elisabeth's work and published material.

“Improving the Quality of Spiritual Care”

Betty Ferrell, PhD, RN, MA, FAAN, FPCN, CHPN Seville II

When we think of palliative care, our primary focus is often on the control of physical pain. Yet we know, from the research done by our hospice pioneers, that to truly relieve symptoms, we must focus holistically on the mind spirit and body. This session will describe the opportunities from improving the quality of spiritual care as a component of palliative care, identify key areas of quality spiritual care and will describe clinical guidelines which have been developed to support clinicians in improving spiritual care.

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“CVA Certification”

Benelle Reeble, PhD, CVA Seville III

Ginger Veal, BSM, CVA

It takes a special person to run a volunteer program...or does it? Participants in this session will enhance their leadership skills and learn the Who, What, Why and How of becoming a Certified Volunteer Administrator. Discussion will center on how earning the CVA benefits both the administrator and the organization personally and professionally.

“Quality Reporting in 2013 and Beyond”

Judi Lund Person Salons VIII & IX

Quality reporting is a new requirement for hospices. Not complying with this requirement will have a significant impact on reimbursement -- a 2% cut in the rate increases for the next fiscal year. Just when a hospice has learned the quality reporting requirements, they change. New measures and a Hospice Item Set for all admissions and discharges are required by CMS and will take effect in 2014. Learn about the new measures, the Hospice Item Set, and the plans for the Hospice Evaluation of Care, a post-death survey that will begin in 2015. Ensure that your hospice has the latest information and can comply with these new requirements by the deadlines.

Explore Tulsa! Lunch on Your Own

2:15 p.m.-3:15 p.m. Concurrent Sessions

“Deactivating of Cardiac Devices

at the End of Life”

Terri Ratz, BSN, RN, CHPN Seville I

Knowing how and when to deactivate cardiac devices can be a difficult decision for patients, their families and for the medical staff who care for them. Using case studies, this session will explore the physical, psychosocial and spiritual impact that the devices have on patients, families and medical personnel both when they remain active and when they are deactivated. Legal and ethical ramifications will also be discussed.

“Here's What You Said/Here's What I Heard: How To Enhance Communication With the Families We Serve”

Dianne Gray Salon VII

It seems everywhere we turn these days, there is yet another project being shared that basically, "talks about talking" about end of life care. Join us as we hear from Dianne Gray, President of Hospice and Healthcare Communications and The Elisabeth Kubler-Ross Foundation, as she shares case history information and key insights on how through the use of mindful, compassionate communication you can positively impact the families you serve.

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“Presence...A Journey to NOW”

Rev. Chaz Wesley Seville II

Drawn from narrative therapy and appreciative inquiry techniques, with an emphasis on mindfulness and awareness, this practicum provides essential information regarding loss, grief, life transitions, spirituality issues and coping skills. Examining commonly held assumptions around death, dying and bereavement that do not serve the continuation of limiting beliefs and thoughts, this workshop aims to construct loss and grief as a period of relational transition rather than as ultimate finality—through an approach that focuses on the “NOW-moment” and being fully present in that moment.

“Hospice Pain Management”

Dr. Richard Brittingham Seville III

Hospice professionals understand that the central component of good care is pain control. This session will outline the different types of pain and the medications, as well as other methods, used to relieve them.

"Hot Regulatory Topics”

Judith Lund Person Salons VIII & IX

Hospice providers are experiencing a significant increase in the number of new regulations and their complexity. In addition, regulatory scrutiny of hospice services is at an all time high and is not expected to diminish in the foreseeable future. Hospice professionals are asking “is this the new normal?” Regulatory changes include multiple diagnoses on the claim form, debility and adult failure to thrive diagnoses, increased documentation for eligibility, physician narrative and face-to-face encounter scrutiny, new quality reporting, hospice CAHPS survey development, patient level data collection, nursing home contracting, and hospice payment reform, as well as the increasing regulatory scrutiny from a variety of CMS audit contractors. Content will include the latest information on hospice audits, actions and reports from the Office of Inspector General and the Department of Justice that impact hospice care. Come learn the latest regulatory requirements and their implementation in hospice programs, as well as suggestions for hospice eligibility issues and documentation.

3:30 p.m.-4:30 p.m. Closing Session

“The Healing Power of Laughter”

Diana Jordan Madrid Ballroom

An insightful and laugh-out-loud presentation with a great message! As a motivational, entertaining and cancer survivor speaker, Diana Jordan brings an inspirational, informative, and funny look into the healthcare field like only she can. She drives home the message of how people in the healthcare industry always seem to take care of themselves last. "Put your oxygen mask on first! Even if yellow isn't your best color!" The many health benefits of laughter include: massaging the heart, improving circulation and weight loss! Jordan covers how you can use humor to diffuse a potentially bad situation and how you can also use humor as a tool in healthy communication at work and at home. You’ll also learn how to make your own, ’Gigglebox’ ( a Dr.Oz favorite) and stress buster.

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OHPCA Conference 2014 October 22-23, 2014

Planning Committee

The OHPCA Conference Planning Committee is looking for a few organized, enthusiastic and creative individuals to help us in planning next year’s conference. The time commitment is one two-hour meeting per month, plus individual time fulfilling subcommittee assignments. All planning committee members must be from OHPCA member agencies. If you are interested in serving, please stop by the information desk here at the conference, or call the OHPCA office at 405-513-8602.

Call for Presentations

The OHPCA is seeking proposals for concurrent sessions for next year’s Annual Conference. Presentations will focus on innovative approaches to hospice and palliative care. Time should be included within the presentation for questions and answers.

All proposals will be reviewed by the conference committee and evaluated based on the following guidelines:

Practical application of material.

Relevance to hospice/palliative care.

Timely or innovative topic.

Clearly identified objectives.

Overall quality and well-defined focus.

Teaching/speaking experience of presenter.

Presentation level.

Freedom from commercial bias. If you are interested in presenting, you can find the complete call for presentations on the OHPCA website at www.okhospice.org, or you can call OHPCA at (405) 513-8602 for more information.

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Thank You to our Sponsors:

Gold Sponsor

Participating Vendors

Bill Veazy’s Rehab and

HomeCare

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2013 Board of Directors

Officers:

President, Lisa Smith, Judith Karman Hospice, Stillwater

Vice President, Chad Caldwell, Hospice Circle of Love, Enid

Treasurer, Mark Dodge, Cross Timbers Hospice, Ardmore

Secretary, Deanna Shackelford, Alleve Hospice, Oklahoma City

Past President, Tamra Moore, St. Francis Hospice, Tulsa

Members At Large:

Rayetta Dominguez, Integris Regency Hospice, Miami

Brenda Frank, St. John Home Health and Hospice, Tulsa

Terry Gonsoulin, Hospice of Oklahoma County, Oklahoma City

Dr. Timothy Holder, Cancer Treatment Centers of America, Tulsa

Executive Director: Lavane Vowell

If you have any questions or problems during the conference, please look for any member of the Board of Directors who will have special

ribbons identifying them.

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Directions to Renaissance Hotel and

Convention Center From Tulsa International Airport:

Take I-244 East (left) to US-169 South

Take 169 South to the East 61st Street exit

Turn Left onto East 61st Street

Turn Right on S 107th East Avenue

Hotel will be about 6/10th of a mile on the right.

Alternate Route From Highway 169 :

Take 169 South to the East 71st Street exit.

Turn Left onto East 71st Street.

Turn Left onto S 109th E. Ave. (Target Drive)

Proceed to Stop Sign at E. 69th Street.

Turn left at Stop Sign, hotel will be on your left.

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