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West Bengal University of Technology Summer Project Report On Brand Awareness and Promotion of ‘PEOPLE’ magazine At Outlook Publishing India Pvt. Ltd., Kolkata By Anand Kumar Pandey WBUT Regn No: 071360709101022 of 2007 – 2009 WBUT Roll No: 071360709022 Army Institute of Management Kolkata Page1

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Page 1: ANAND KUMAR PANDEY

West Bengal University of Technology

Summer Project Report

On Brand Awareness and Promotion of ‘PEOPLE’ magazine

At

Outlook Publishing India Pvt. Ltd., Kolkata

By Anand Kumar Pandey

WBUT Regn No: 071360709101022 of 2007 – 2009

WBUT Roll No: 071360709022

Army Institute of Management Kolkata

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TABLE OF CONTENTS

• Certificate from guides

• Acknowledgement

• Executive Summary

• Chapter 1: The Company

o Industry Profile o Company Profile o Location Profile o Brief Description of work

• Chapter 2: The Project

o Purpose and scope of study o Methodology o Chapter summary

• Chapter 3: Collection and Analysis of data

o Data Collection and Graphical Representation o Data Analysis

• Chapter 4: Findings and Recommendations

o Conclusion o Limitations o Recommendations

• Bibliography

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2 • Appendices and Annexure

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Acknowledgement

As a Marketing students we have read a lot about marketing strategies of a company,

types of Marketing and selling processes but as a Trainee this was the first hand

experience on ground and it taught me what actually selling is and how a marketing

manager has to keep his eyes and ear open to sense market fluctuations and consumer

behavior. Whenever a product is launched there are hundred of activities to be

covered and to be continuously examined to assure successful sustenance in the

market.

First of all I would like to thank my company guide Sr. Manager Sales and

distribution Mr. Saurav Dutta for showing confidence in me, for giving me space to

decide on my own, for boosting up my knowledge and for showing me the true face of

market.

I thank our respected Director Dr. K. K. Choudhary for his encouragement and

invaluable tips that he gave us before starting the project.

I also thank Prof. Ashwini K. Pani, my internal project guide and all the faculty

members of our Institute for their invaluable direction, encouragement, support and

cooperation in carrying out this project work.

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GUIDANCE-cum-COMPLITION CERTIFICATE

This is to certify that Mr. Anand Kumar Pandey, WBUT Regn. No

071360709101022 of 2007-09, WBUT Roll No. 071360709022, has undertaken the

project titled

Brand Awareness and Promotion of People Magazine

under our guidance from 01-June-08 to 01-August-08 at Outlook Publishing India

Pvt. Ltd., Kolkata and has completed the said project successfully.

Mr. Saurav Dutta Sr. Executive (Sales), Outlook

Publishing India Pvt. Ltd. (External guide’s full signature)

Mr. Ashwini K. Pani Faculty, Army Institute of Management

(Internal guide’s full signature)

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Organization seal

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Executive Summary

Advertisement touches the mind, Branding gets the Heart

This project work is carried out on Brand Awareness and Promotion of People Magazine, the new Celebrity Magazine launched by Outlook. The project was divided into three parts first awareness creation and promotion of People. The second part was to increase subscription selling of other outlook group magazines and Third part was to find out the scope of People and analyze the attitude of consumers towards this magazine.

Chapter 1 of the report consists of a general introduction to what the Print industry is and how we have categories the magazines in the market. Later is containing an introduction to the company Outlook with its vision, mission, lineage and different divisions. Followed with the important publications of Outlook. Finishing the chapter with a brief description of the work.

Chapter 2 of the report is the project profile it starts by giving the purpose and scope of the project and the method adopted for the project. Chapter 3 is concerned with Data collection and Data analysis with graphical description of data collected regarding customer’s perception and acceptance about the magazine. Chapter 4 is containing conclusion of the project, the limitation faced by the project and the recommendations of the Project work.

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1.1 Industry Profile

1.2 Company Profile

1.3 Location Profile

1.4 Brief Description of work

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Introduction

1.1 Industry Profile Magazines and Newspapers have been advertising media for more than two centuries for many years; they were the only major media available to advertisers. With the growth of the broadcast media, particularly television, reading habits declined. More consumers turned to TV viewing not only as their primary source of entertainment but also for news and information. Despite the competition from the broadcast media, newspapers and magazines have remained important media vehicles to both consumers and advertisers. The print media are not intrusive like radio and TV, and they generally require some effort on the part of the reader for the advertising message to have an impact. For this reason, newspapers and magazines are often referred to as high-involvement media. Over the past several decades, magazines have grown rapidly to serve the educational, informational, and entertainment needs of a wide range of readers in both the consumer and business markets. Magazines are most specialized of all the advertising media. The wide variety makes magazines an appealing medium to a vast number of advertisers. Although TV accounts for the largest Dollar amount of the advertising expenditures among national advertisers, more companies advertise in magazines than in any other medium. Users of magazines range from large consumer-product companies such as Procter & Gamble and General Motors, which spend over$400 million a year on magazine advertising, to a small company advertising scuba equipment in skin Diver magazine. Classifications of Magazines Standard Rate and Data Service (SRDS), the primary reference source periodicals for media Planners, divides magazines into three broad categories based on audience to which they are directed. Consumer Magazines: These are bought by the general public for information or entertainment.

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Farm Publications: The second major SRDS category consists of all the magazines directed to farmers and their families. Business Publications: These are those magazines or trade journals published for specific businesses, industries, or occupations. 1.2 Company Profile The Outlook Group of Magazines Our Vision: Leadership through empowering individual thought. Our Mission: To be the largest Magazine publisher in India. To be the most profitable magazine publisher in India. Our Lineage: Part of Rajan Raheja Group. A large diversified group. Employee strength of 3000 Leaders in most business endeavors.

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The Outlook Umbrella

Internet division Magazine division

Events division Books division

Outlook English Outlook Hindi Outlook Money Outlook TravellerOutlook Business Marie Claire People

Outlookindia.com Outlookmoney.com Outlooktraveller.com

Outlook Money Personal fin. Show OLM awards Organize Fashion Events OOO

OLT getaways - Delhi - Bombay - Bangalore - Hills Outlook Classis The Layman’s Guide to Insurance &

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OUTLOOK’S ORGANIZATIONAL STRUCTURE:-

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OUTLOOK STAFF

EDITOR-IN-CHIEF Vinod Mehta

President & Publisher: Maheshwer Peri

Executive Editor: Bishwadeep Moitra

Business Editor: Alam Srinivas

Features Editor: Nandini Mehta

Foreign Editor: Ajaz Ashraf

Senior Editors: Ajith Pillai, Sunil Menon, Anjali Puri

Political Editor: Smita Gupta

Bureau Chiefs: Saba Naqvi Bhaumik (Delhi) Smruti Koppikar (Mumbai)

Books Editor: Sheela Reddy

Deputy Foreign Editor: Seema Sirohi

Assistant Editors: Satish Padmanabhan, Namrata Joshi, Manisha Saroop

www.outlookindia.com Executive Editor: Sundeep Dougal

Software Engineers: Anwar Ahmad Khan, Manav Mishra

Web Designer: Praveen Uprety

Senior Special Correspondents: Arindam Mukherjee, Lola Nayar, G. Rajaraman, Anuradha Raman, Bhavna vij-Aurora

Special Correspondents: Saikat Datta

Correspondent: Shruti Ravindran, Raghu Karnad, Debarshi Dasgupta

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Mumbai: Payal Kapadia, Shuchi Srivastava, Meenakshi Reddy Madhavan

Bangalore: Sugata Srinivasaraju

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Chandigarh: Chander Suta Dogra

Bhopal: K.S. Shaini

Hyderabad: Madhavi Tata

Kolkata: Jaideep Mazumdar

Editorial Manager: Sasidharan Kollery

Library: Alka Gupta

Business Office:

VICE PRECIDENTS: Suresh Selvaraj, Indranil Roy

Assistant Vice President: Alok Mathur

General Managers: Anup Dwivedi (Production & Systems), Vidya Menon (Advertising)

Deputy General Manager: Gaurav Vashisht

National Heads: Himanshu Pandey (Business Development), Alex Joseph (Retail), Gitanjali Singh

(Marketing)

Regional Managers: Anand Trial, Arokia Raj, Arun Singh, Swaroop Rao, Moushumi Banerjee Ghosh,

Rakesh Mishra, Uma Srinivasan, Yogesh Mohan

Senior Managers: B.S. Johar, Kabir Khattar, Mohit Sharma, Runa Sinha

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Managers: Anita Sutrave, Anjeet Trivedi, Basab Ghosh, Chetan Budhiraja, D.R. Wadhwa, Darryl

Arahna, Mukesh Lakhanpal, Pankaj Sahni, P.S. Rawat

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Associate Managers: A.G. Subramaniam, Bobby Mathews, Chetana Shetty, K. Srikkanth, Sanjay Narang,

Shashank Dixit, Shekhar Pandey, Vinod Joshi.

OFFICIAL ADDRESSES

Head Office

AB-10, S.J. Enclave, New Delhi - 110 029

Tel: 26191421; Fax: 26191420

E-mail: outlook at the rate outlookindia dot com

For editorial queries: edit at the rate outlookindia dot com

For subscription helpline: yourhelpline at the rate outlookindia dot com

For other queries: queries at the rate outlookindia dot com

OTHER OFFICES

Mumbai Tel: 3061 2222

Kolkata Tel: (033) 40085011 to 5015; Fax:22823593

Chennai Tel: 2466 1134, 2466 2316; Telefax: 24662873

Bangalore Tel: 2558 2806/07; Fax: 25582810

Hyderabad Tel: 2337 5776; Telefax: 23375676

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The Important Publications of Outlook Group: OUTLOOK ENGLISH: Launched in 1995 Frequency: Weekly (forced the market leader to change periodicity) Circulation: 2, 56, 454 (ABC JJ 03) Readership: 1.6 million (NRS 2002) Price: Rs.15/- (forced the market leader to follow our pricing strategy) Attracts highest advertising amongst news/current affair magazines. Forced ITE to try new things Friday release; they are missing out on the news day FRIDAY. OUTLOOK MONEY Initially launched as Intelligent Investor in 1998. India’s first and largest selling personal finance magazine. Circulation - 102,556 (ABC JD 01) Created a niche, where none existed in the country Brand promise. We are about creating wealth and hope. To help readers with information on how to “Invest well”, “Borrow wisely”, & “Spend smartly”. Jargon free language makes it a magazine for the common person.

OUTLOOK TRAVELLER Launched in 2001 Periodicity: monthly Priced at Rs.50/- Circulation - 55,000 The first significant travel magazine aimed at the Indian Traveller. Premium pricing helped to reach out to a focused audience, who seek high quality content. Commercial viability with low dependence on advertising OUTLOOK HINDI Launched in October 2002.

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Invitation pricing: Rs.10/- Print order: 1, 50,000. Target audience: evolved Hindi reader.

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Product to mirror the Changing life style. Strong parallel editorial, which is empathetic to the target audience and it would not be a translated version of OUTLOOK (English) OUTLOOK BUSINESS Launched in April 2006. Periodicity: Fortnight Invitation price: Rs. 15/- Target audience: Management executives, Businessmen, people related to corporate. Product having the mix of Business and Investment Research. MARIE CLAIRE Launched in June 2006 France based Magazine. Published in 25 countries, 13 languages across 5 continents and reaches 16 million Readers per month Periodicity: monthly Invitation price: Rs. 75/- Target audience: sec A+, Thinking class. Product to give women new arsenal to live in the changing times. 1.3 Location Profile Since it was a newly launched magazine it was very important to check out the location profile to get a rough estimate of the preferable class and scope of magazine in the market. Sex ratio: Out of total population of thirteen crore eleven lakh four thousand seven hundred, 48% are females. It means the sex ratio is not very high. Literacy Rate: Since it is a magazine the literacy rate also plays an important role hence women constitutes of 46% of total forty seven lakhs sixty nine thousand, five hundred ninety one. Socio-economic class distribution: Out of a sample of 1628, class A+ contained 9.3% and classes A contained 7% of the population. 14%-15% of the population lies in A-class.

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Female Occupation: since the reader of this magazine is bold and independent it is worth considering the workingwomen population, which is 16% of women population. Values and Attitudes: Sec A Sec A+ Seeking quality Seeking luxury and outgoing Disturbed by vulgarity & western influence. Fashion Conscious, bolder and Liberated. Media Reach: English Magazine 16.4% Women magazine 1% Hence, putting all these together it leaves a little place for People in Kolkata market but the marketing strategies and correct market segmentation can make it a successful brand. 1.4 Brief Description of work At Outlook the work was to create awareness and promote the magazine named “People”. It is an America based magazine, which was launched for the first time in India, it is basically a Celebrity Magazine. We had to think and find the scopes as in, where the entire magazine can be promoted. Was supposed to visit places and try to create space for People. Basically it was Relationship marketing through which we can get long-term customers. Also had to check consumer’s perception about the magazine, check the scope of it in Kolkata’s market and get the feedback for the magazine through conducting a questionnaire survey. Along with this had to promote the subscription sale of other Outlook group magazines like Outlook Business which again was a new product, Outlook Weekly, Outlook Money, Outlook Traveller, Newsweek which is a foreign magazine whose distributor in India is Outlook.

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16 At the end suggestions and recommendations were to be made to increase the sale of

the product by finding new areas, which can be explored and new ways to reach the target audience, and to create the image of the product on minds of consumers. One more important and critical task was product differentiation.

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.

2.1 Purpose and scope of study 2.2 Methodology 2.3 Chapter summary

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Project Profile

2.1 Purpose and scope of study Marketing is concerned with identifying the customers for the firm’s product’s or services, determining what they need and want, planning and developing products and services to meet their needs and wants. Relationship Marketing is the practice of building long term satisfying relations with key parties – customers, suppliers, distributors, - in order to retain there long term preference and business. Smart marketers try to build up long term, trusting, and “win-win” relationships with valued customers, distributors, suppliers and dealers. They accomplish this by promising and delivering high quality, good service, and fair prices to the other parties over time. The rapport between the marketer and the buyer will be based on the credibility of the seller and his sensitivity and promptness in meeting changing customer needs. Relationship marketing results in strong economic, technical and social ties among the parties. It also cut down on transaction cost and time. Hence, it is a strategy, which could be extremely useful to the marketer to satisfy and retain customers. Now a days when market forces are so dynamic one need to have set of customers on whom he can rely upon but then to maintain the long term relationship one need to be innovative and fast. Objectives:

• To check the level of Brand Awareness of People, • To promote People in Kolkata, • Subscription Promotion of other Outlook group magazines, • Make an analysis of consumer’s perception about the magazine.

2.2 Methodology

The whole project was broken into three parts

• Promotion of People

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• Subscription Promotion of other Outlook Group magazines • Analysis of Consumer’s perception about People.

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2.2-1 Promotion of People- Firstly the Target Segment was defined

Sec A+: Seeks luxury Outgoing Fashion Conscious Bolder and Liberated Takes their own Decisions

Working Thinking Class

Then Places were decided where the magazine can be promoted Target Places

Beauty Parlors Fashion Design Institutes Boutiques Jewelry Shops Corporate

Promotion Plan Followed A promotion plan keeping view of all the target places was designed 1. Beauty Parlors: Big chain parlors were targeted to promote the Magazine.

Permission to keep kiosks at one corner and to hang few posters was supposed to be taken. Subscription discounts were also offered. Parlors like Lakme, Glamour beauty parlor, Green Trend, Anushka, Kaya skin clinic and Dreamz were visited.

Under sales promotion plan 40% off on the cover price was offered on

subscription of one year.

2. Fashion Design Institutes: As it is a Celebrity Magazine and can be easily

related to people indulged in fashion related activities, fashion Institutes with good scope were the next targets. Institutes like,

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(i) Fame Institute of Fashion Designing, Salt lake (ii) National Institute of Fashion Technology, Salt lake (iii) Wigan and Leigh College, Alipore

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(iv) National school of Design, Camac street (v) Pearl Academy of Fashion, Park street (vi) Institute of Fashion Technology, Kolkata, were visited

Plan with these institutes was to prepare a presentation presenting features of the magazine and its usefulness to them, apart from those increasing subscription sales within the students and subscription for Institute Library and teachers.

Special subscription rates were offered and 40% off was offered on Bulk sale.

The main purpose of this exercise was to create awareness and spreading word of mouth and hence magazine was offered to the library as complementary copy.

Boutiques: Generally boutiques send invitations, information of new stock and other gifts to their potential customers. The plan was to visit such boutiques and convince them to use the magazine as medium i.e., they can send the magazine with a letter on its cover page stating the name of their shop with the message of thanks or invitation. The monetary benefits to them was calculated and presented. The plan was a success because bulk order of 500 magazines of June issue was given by a newly opened boutique. It was one of the best ideas to promote and reach the right consumer. Discount on cover price was offered on bulk sale, discount varies from 20% to 40% on number of copies ordered above 500.

2.2-2 Subscription Promotion of other Outlook Group magazines Since Outlook is a known Brand in Indian market it was not a problem to tell people what it is. To increase sale of other magazines including Outlook Business, Outlook Weekly, Outlook Money, Outlook Traveller, Newsweek. Places like Hotels and Corporate offices were targeted.

1 Hotels: Five star hotels with good number of Executive and suits were visited since these hotels keep the magazines in their rooms as a service offer were made to increase there consumption as reasonable prices were offered. The hotels visited were

GRT Grand Le Royal Meriden

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Radisson GRT Hotel The Park etc.

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Under Promotion plan special rates were offered for the entire Outlook group Magazines. Copies were promised to be delivered directly from Outlook with

discounts of 40% to 50% off cover price of different magazines. Corporate offices: Basically IT offices with good employee strength were visited, permission for kiosk set up was taken Subscription Discounts and Gifts for were offered to the employees. The company’s visited were HCL -6 Branches covered- more than 80 subscriptions were sold CTS – 3 Branches covered- 55 subscriptions sold Satyam-6 Branches were to be covered- figures not known Infosys Ltd. - 9 subscriptions sold

The promotion schemes for this group was

i. 49% cash discount on cover price. ii. Assured free subscription gifts like Reebok shoes worth Rs.2690,

Travelling bag on the spot and lucky offer to win a hp laptop iii. Special extra gifts.

2.2-3 Analysis of Consumer’s perception about People Magazine Questionnaire Drafting: Structured and planned questionnaire was drafted keeping in view of all the objectives of survey. Questionnaire was divided into parts containing different areas of interest like to check the impact of launch activity, strength of sales and distribution department, response for Ads in the magazine, and consumer’s perception about the magazine and feedback. Data collection: Source of Data collection: 1. Primary source: data was collected through Questionnaire by conducting personal and telephonic interviews. 2. Secondary source: Secondary data source used for Data Collection were Media Market Guide by RK Swamy BBDO 2007.

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Sampling: Sample size was 100 out of which 20% of sample sizes were subscribers rest were picked up by convenience sampling. Data collected was both qualitative and quantitative by nature. Analysis of Data: Data was analyzed and conclusions regarding consumer perceptions were made and presented with the help of graphs.

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2.3 Chapter Summary Promotion of a product is the integral part of marketing strategy and for effective promotion; creating or building a brand is essential. The chairmen of Nirma Ltd. Mr. Karsanbhai Patel says, ‘Brand is not merely a product, it is dynamic phenomenon, a revolution and a philosophy’. At the market place it is the brand that sells and not the product. Brands can be considered as sustainable competitive assets and hence Brand building is nothing but strategic key to wealth creation. The crowding of ‘Me Too’ consumer good brand has led to the development of branding as the essential promotion tool for competitive differentiation. Branding goes beyond the execution of advertising and logos, touching practically the every area of an organization from internal employee communications and operational facilities to dealerships, the Web, as well as the products services that are being sold. Branding is about how one’s business motivates the consumer to make a buying decision. And all this requires effective communication of the Brand. The objective in Outlook for Institutional buying was to create customer relationship that are broad and deep- broader than the traditional link between a salesmen and a purchasing manager, and deeper than a teenager’s emotional attachment to a particular brand of designer jeans. In relationship those emotional bonds are replaced by shared goals and common values. Here what we expect from the customer is not the one time transaction but a long-term relationship and commitment and so he.

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3.1 Data Collection and Graphical Representation 3.2 Data Analysis

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3.1 Data Collection for Product:

The data collection for product was carried for one and half week it included Questionnaire preparation, deciding on sample to be taken and sample size. Survey was conducted based on the questionnaire. The major points considered for data collection were:

• 100 Persons of age group 19-35 were questioned and surveyed. • Persons who were surveyed were housewives, students and salaried. • Qualification of the sample class was Graduation and above • Monthly income of households surveyed was 20,000+ • Direct as well as telephonic interviews were used as tools.

The data collected can be seen as under: 1.

Share of Respondents

31%

48%

21%

StudentsWorking LadiesHouse Wives

• As can be seen 31% of the sample size were students of Fashion Institutes; Degree colleges etc.

• 21% were housewives with income of household more than 20,000. And, • 48% were working class. • The sample was divided in these three categories because these form our target

segment.

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2.

Class Of people Surveyed

20%

80%

SubscribersOthers

• 20% of the population surveyed were the existing subscribers of People, since the magazine was new so it was done from the objective of avoiding any sampling error (let’s say most of the people have not read it we will not be able to get there response.

• Rest 80% population was chosen by convenience sampling by visiting few

households and offices as well as education and other institutes. In areas we felt we can meet our target class.

3.

Brand Recognition

77%

23%

Brand RecognitionNever Heard

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Out of the population surveyed it was found that 77% people recognized the brand they have seen the pops, hoardings, Banners of the product. Rest 23% was still unaware of it.

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4.

Is It Different from other magazine

58%

42%YesNo

This question was very important because there are many celebrity and fashion magazines in the existing market, so our sustenance in market lies on how successfully we differentiate our brand with the other brands in the market. And the response was quiet satisfying for a product with so less market space and cluttered with so many similar looking products and with an age of 1 and half month to convince 58% of the surveyed people that it is different. 5

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.

Features liked

26.6720

40

13.33

05

1015202530354045

Way ofPresentation

Tips and Trends Articles and Topicscovered

Adds

Series1

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Here comes the response of readers about the magazine and in their view what makes People different from its competitors.

• Really aspiring. They were amazed to know few facts, which they never heard Major chunk of population believes that the articles and topics covered in the issues are and thought of which the magazine brought in front of them. This chunk constitutes of 40% of the population surveyed.

• Next credit goes to the way of presentation i.e. the packaging, paper quality, the

editorials, ads presented; photography etc.26.67% people think that the whole package with the presented is recognizable.

• Rest 20% and 13% think Tips and Trends and Ads covered are good.

6.

Market share for Outlook English

IndiaToday46%

Outlook26%

The Week21%

Other's7%

IndiaTodayOutlookThe WeekOther's

This graph represents the market share of outlook English; the market is being lead by India Today with circulation coverage of 46% of the market followed by Outlook, in words of my project guide Sr. Executive Mr.Saurav Dutta in Outlook “we do not want to be the first because from they’re no way goes to upward all comes down”.

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7.

Market share-Outlook in regional magzines

IndiaToday-Hindi33%

Outlook-Hindi9%

Other's58%

IndiaToday-HindiOutlook-HindiOther's

This market again is lead by India Today with a share of 33% followed by 9% of Outlook it shows that Outlook has got a lot of potential in this market to increase its share. 8.

Market Share-Competitors of Marie Claire

Savvy29%

Stardust62%

Society9%

SavvyStardustSociety

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The major competitors of People in the market are

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• Stardust targeting upper class and fashion conscious people, priced as Rs.50 It’s a monthly magazine.

• Savvy mainly targeted at upper class educated women, priced as Rs.50. • Society it is the magazine whose target segment covers upper middle class,

upper class. It is the exact competitor in term of target segment covered 9% the market. It is priced at Rs.50.

People-

• Target Segment Sec A+: Seeks luxury

Outgoing Fashion Conscious Bolder and Liberated Takes their own Decisions

Working Thinking Class

Pricing: Rs.30 for Fortnightly Magazine.

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4.1 Conclusion 4.2 Limitation 4.3 Recommendation

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4.1 Conclusion: Before concluding let’s see what readers have to say about the magazine after its first issue “I’ve spent four years reading celebrity magazines that make me feel insecure and incomplete. Most magazines make you feel like a sex object or worthless as a women unless you have a perfect body and large bank account. Your magazine is the first I’ve heard that’s for smart, intelligent and beautiful women who live real lives and want to read a real magazine. I loved your articles. Thanks for being elegance of French, the sauciness of the Americans, and mixing it with the exuberance of us Indians to give us a magazine that will provoke all empowered women of India to live their lives with courage”. Anita Sharma

“Your style pages and ads are equally lavish, and seemingly interchangeable. The ads seem to be more in number! That said, the product has style and serve. I like the way real people pop out from those stylized pages. Good luck and God bless!”

Sabita Bose “People looks stunning and clean. I am sure you’ll have readers who are not sensuously driven but are driven by life”.

Benedict Gnaniah But this is not the end story few of the readers said that the magazine does not have depth, it tried to put of everything but nothing in complete. But most of these respondents were from middle and upper middle class who were, actually not targeted by the magazine; hence one thing which is very important for the success of People is proper product differentiation. Differentiation is the act of designing a set of meaningful differences to distinguish the company’s offering from competitor’s offering. As soon as one is convinced with the product and services he is offering, he can convince the customer. Another important thing is identifying market segment and selecting Target markets. In target marketing, sellers distinguish the major market segments, target one or more of these, and develop products and marketing programs and schemes tailored to each segment. Instead of scattering their marketing effort they can focus on the buyers whom they have the greatest chance of satisfying.

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Hence, People has been able to leave an impact, now what is left is to try to reach potential customers, convert potential customers to preferable one’s and give them what they want. 4.2 Limitation:

1. While carrying out the project the biggest challenge faced was to break the mindset of People being just another Celebrity magazine. But this is not just another Celebrity magazine. It is a moment that happens once in a lifetime or a lifetime that could happen in a moment. And it took a lot of time to explain this fact.

2. Another challenge faced was the westernized look of the magazine, many

people resists a westernized appearance; so changing mindset of people was another problem.

3. Getting appointments again was time consuming.

4.3 Recommendations: According to 2002, Research International survey on Indian women, east resists a westernized appearance for women. But self-choice is emerging. New influences are quite strong in some areas – anniversaries and so on, it means they are opening up. Still there is a lot of male participation in household chores in Kolkata. People there are quality conscious, are optimistic and accept society as it is. People is a Bold and beautiful magazine. Elegant, open-minded and pro-choice freedom to experience and express. It believes in Individuality, want to break taboos, ask uncomfortable questions and answer many of them. So are we trying to meet two ends, yes and no, thanks to globalization people are changing and so are there thoughts since it is a magazine which does not target each and every women, it attacks the heart which forces the mind to think it’s a thought provoking magazine.

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I would suggest the company to follow few steps to give People a strong recognition in consumers mind:

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1. Outlook can go for Events Marketing by conducting Fashion shows for women Fashion Designers and providing a platform to the upcoming talents under the banner of People.

2. Since it is a magazine for thinking class, it should go for social cause marketing

i.e. conduct programme like concerts, seminars and meetings for awareness.

3. Visit Fashion Institutes, Offices, and colleges to promote the magazine. 4. Open kiosks in Malls on weekends offer special gifts and subscription prices.

5. It can go for social cause marketing dealing with issues like child marriage, girl

child education, girl child discrimination etc.

6. Can form the centre of customer community such as lion club, cosmopolitan club etc.

7. Can form a People website inviting suggestions, stories and providing platform to ladies where they can share themselves with others.

To be an evergreen brand what a product need is to give self-statement, emotion, perception, pride and value to the customer then whether it is Mercedes, Barbie, Mc. Donald’s or anyone else it will rule the market.

Hence, I would recommend People to get connected to hearts of Population.

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Bibliography Textbooks referred

• Marketing Management, Philip Kotler, Ninth Edition • Brand Marketing Management, M.V.Kulkarni, Everest Publishing House • Media market Guide, 2005, Media Direction (A division of R K Swami BBDO) • Managing Indian Brands, S. Ramesh Kumar, 2nd edition • Naresh K. Malhotra, Marketing Research, Fourth Edition, Pearson Publication

Internet sites referred

• www.outlookindia.com • www.stardust.com • www.ellenow.com • www.exchange4media.com• www.irs.com• www.answers.com• www.google.com

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QUESTIONNAIRE

1. Name of the Respondent:

2. Age:

3. Occupation:

4.

5.

6.

7.

i) Less than 20 ii) 21 to 30 iii) Above 30

i) Salaried iii) Business

ii) Housewife iv) Student

Monthly Income:

i) Less than 10000 iii) 20000 to 30000

ii) 10000 to 20000 iv) 30000 & above

Educational Qualification:

i) Graduate ii)Post Graduate iii)Any others( please specify)

Do you read Fashion Magazines?

i) Yes ii) No

If “Yes” then which magazine do you read?

i) Stardust iv) Savvy

ii) Society v) Any other

8. Why you read Celebrity Magazines?

i) For current Fashion Trends iv) Queries

ii) Beauty & Health tips v) Time pass

iii) Informative articles

9. How you get your Magazine?

i) Through Subscriber

ii) Through Newsstand (By self/ Through Vendors)

10.Have you heard about People?

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i) Yes ii) No

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11.How you come to know about People?

i) Through Friends

ii) Through outdoor Adds (Banners, Boards)

iii) Through POPs in Retail outlets

iv) Through Magazine Executives

12.Have you subscribe for it?

i) Yes ii) No

13.If “No”, Why?

i) Cost Factor

ii) Same as other magazines available

iii) Can’t relate yourself to it

14.If “Yes”, what you liked about this magazine?

i) Way of Presentation iii) Articles & Topics covered

ii) Tips & Trends iv) Adds

15.Do you feel it is different from other magazines available of its kind?

i) Yes ii) No

16.If “Yes”, in what lines do you feel it’s different?

i) Way of Presentation iv) Adds

ii) Tips & Trends v) Any other (please specify)

iii) Articles & Topics covered

17.Did it satisfy your needs of reading?

i) Yes ii) No

18.Where do you think it needs improvement or change?

i) Way of Presentation iv) Adds

ii) Tips & Trends v) Any other

iii) Articles & Topics covered