analytics, it strategy and global sourcing for healthcare enterprises

CONFIDENTIAL. NOT TO BE DISTRIBUTED WITHOUT PERMISSION

[email protected]

www.damoconsulting.net

One Lincoln Center

18W140 Butterfield Road

Oakbrook Terrace, Suite 1500

Oak Brook, Illinois, 60181

IT Strategy, Global Sourcing, and Analytics Advisory

DAMO CONSULTING, INC

http://www.damoconsulting.net/

About US

2CONFIDENTIAL. NOT TO BE DISTRIBUTED WITHOUT PERMISSION

▪ We are a management consulting, research and advisory services firm

focused on IT strategy, Global Sourcing, and Analytics.

▪ Our firm works with large enterprises and global service providers in the

healthcare sector.

▪ We have over 2 decades of experience in corporate strategy, outsourcing,

healthcare IT operations and analytics. Participated in over 1 Bn in

outsourcing transactions.

▪ Our Principals have held P & L responsibilities for large lines of business (

$150 M), and managed global operations teams.

▪ We have delivered hundreds of millions of dollars in cost savings to our

clients.

▪ We have launched successful new businesses in analytics, cloud-based

platforms and services.

▪ Our team comprises thought leaders who have published extensively in

industry journals and have spoken at leading industry conferences.


Healthcare EnterprisesCXO and Senior Management Advisory

Globalization & Cloud Advisory

Analytics Advisory

Our Principals have deep experience in global sourcing models and a specialization in the

healthcare sector. We have worked closely with CXO’s in healthcare enterprises to realize

value from technology transformation and outsourcing programs.

The Mandate for Healthcare Enterprises


Healthcare is

undergoing a dramatic

transformation, with a

high level of focus on

costs.

Traditional fee-for-

service is being

replaced by outcomes-

based payment

models.

Global sourcing is

a way to bring

down operating

costs, and bring in

innovation.

Many healthcare

enterprises have

yet to take

advantage of

outsourcing

opportunities, or

are currently in

suboptimal

relationships.

Analytics and cloud

computing strategies

are expected to

greatly improve

population health

management and

reduce infrastructure

costs.

Healthcare as a whole

is in the early stages

of the analytics

journey.

CXO and Senior Management Advisory


Services

transformation

strategy

▪ Healthcare industry executives are looking for ways to reduce costs, improve operating

performance, and leverage innovative approaches to meet their objectives. We help

identify service quality gaps, and transform service quality through organization design,

sourcing strategies, and operational improvements.

Healthcare CXO’s are challenged with financial pressures arising from reduced reimbursements and a

transformation from a fee-for-service to an outcomes-based model. In a rapidly evolving and consolidating

landscape, senior management executives need expert advisory support to help evaluate and drive decisions in

pace with the changing priorities of the business.

Cloud &

Operations

Strategy

▪ Enterprises are deploying a mix of global shared services and cloud-based models for

flexibility and cost optimization. We help our clients frame and determine priorities and

objectives in cloud-based technology and outsourcing operations, and implement their

strategies for improved operational and financial performance while managing strategic and

operational risk

Value Realization

from Global

Sourcing of

Operations

▪ Our services are focused on helping our clients understand and realize the value inherent in

outsourcing/offshoring and captive global center operations. We specialize in implementing

strategies to unlock and realize the value inherent in these operating models.

Contract

restructuring and

renegotiation

▪ Achieving corporate objectives requires partnering with specialist organizations that can help

with value realization over a long term. However, contracts also need to be constantly

reviewed to ensure value realization, and restructured or renegotiated, or even repatriated in-

house.

Globalization & Cloud Advisory


Healthcare organizations are in relatively early stages of outsourcing and cloud adoption. We advise and help our

customers adopt and expand a globalization and cloud strategy for IT and business process services, and

transform themselves into high performance organizations, ready to meet the challenges of the evolving

healthcare landscape.

Outsourcing &

Shared Services

Health Check

▪ Assess and track performance against contracts, identify service provider competencies for

additional leverage, assess gaps in performance and potential, and assist with price

benchmarking and pricing negotiations

Cloud Services

Transformation

▪ Healthcare organizations are steadily increasing their exposure to the cloud. We help assess

and expand the cloud strategy, evaluation of as-a-service models, risk assessment, evaluate

risks and develop mitigation strategies, cloud cost evaluation and value realization

Partner selection

and management

▪ Achieving corporate objectives requires partnering with specialist organizations that can help

with value realization. We help identify strategic partners that demonstrate alignment to client

needs, demonstrate the right capabilities, track record and references, and the right cultural fit.

Globalization

Maturity

assessment

▪ Service Portfolio Assessment, service provider mix and in-house centers, outsourcing and

offshoring maturity

Analytics Advisory


Analytics is at the heart of healthcare transformation as enterprises try to improve their clinical, financial and

operational outcomes. Healthcare enterprises need to deploy predictive models and machine learning tools to

improve patient outcomes and drive down costs. We work with large healthcare enterprises in identifying analytics

opportunities, evaluating technology options, and deploy advanced analytics models for analytics operations.

Organization

Change

Management

▪ We help with Org design and Org structure, IT and Business Process changes related to

analytics strategy and implementation. We work with cross-functional teams to bring together

all the elements of a successful program, and facilitate change management

Analytics

Program

Management

▪ Identify and evaluate data sources, internal and external, assess data quality, design

analytics pilots, measure outcomes and ROI. Help create value through data integration,

advanced analytics, predictive models and machine learning tools and techniques.

Sourcing

Strategy

▪ We help with talent acquisition, especially in hard to find skills such as data sciences and

machine learning, help evaluate technology platforms and service providers, and implement a

sourcing model that includes cloud –based services , global in-house centers, and outsourced

services

Advanced

Analytics

Strategy

▪ Define/validate opportunities, assess capabilities with predictive modeling and machine

learning tools and technologies, define deployment strategies at a departmental/functional /

use case level, develop and validate the business case for analytics implementation and

operationalization.

Paddy Padmanabhan – Founder & CEO


Paddy is an experienced and accomplished business leader & entrepreneur with over

25 years of experience. He has deep experience in IT strategy, global sourcing, and

analytics in the healthcare sector where he has spent over 15 years as an advisor and

consultant to CIO’s and CXO’s.

Paddy has led large global shared service operations teams in India, the Phillipnes,

and South America. His leadership experience includes stints with top tier global

consulting firms such as Accenture as well as Gartner Cool Vendor silicon valley

technology start-up in analytics. He has also developed a market-leading cloud-based

analytics platform for a private equity-funded silicon valley technology form.

Paddy is a Graduate of the Executive Program of The University of Chicago Booth

School of Business, holds an MBA from Indian Institute of Management, and a

Bachelors in Technology with Honors from the Indian Institute of Technology.

He is also a frequent writer and speaker on globalization, innovation, technology,

entrepreneurship, and analytics.

Contact:

▪ [email protected]

▪ www.damoconsulting.net

▪ 001 630 649 8548

Case Study : Large Health System


Business Case

▪ The client had entered into a very large IT outsourcing contract in 2012 with a large

global services provider.

▪ The vendor was not meeting service quality expectations and the client was unable to

reach the financial goals projected originally in the business case.

▪ The client needed expert advice to restructure the contract and drive operational and

service quality improvements, while adjusting contract pricing to reflect industry

benchmarks

Approach and Results

▪ Working closely with IT and business leadership, we developed an entirely new

framework for restructuring the contract and driving joint accountability for the future

state goals and objectives .

▪ Simultaneously, through an independent benchmarking of the cost of services, we

were able to identify nearly 50 M million dollars in savings potential through targeted

pricing adjustments.

Background

▪ The client is one of the largest health systems in the U.S, and has a broad national

footprint that serves more than four million people each year through operations and

facilities that span the continuum of care


One Lincoln Center

18W140 Butterfield Road

Oakbrook Terrace,

Suite 1500

Oak Brook, Illinois, 60181

[email protected]

www.damoconsulting.net

+1 630 649 8548

603/11/A, 19th Main Road,

2nd Floor, Sector 2, HSR

Layout, Bangalore 560 102

India

http://www.damoconsulting.net/

analytics, it strategy and global sourcing for healthcare enterprises

Data & Analytics