analisa kepuasan mahasiswa terhadap fasilitas dan kualitas pelayanan pada laboratorium multimedia...
TRANSCRIPT
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8/2/2019 ANALISA KEPUASAN MAHASISWA TERHADAP FASILITAS DAN KUALITAS PELAYANAN PADA LABORATORIUM MULTIMEDIA (
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GDGJIPG KF_VGPGD BGCGPIPUG QF]CGAG_ LGPIJIQGP AGD
KVGJIQGP _FJGYGDGD _GAG JGMH]GQH]IVB BVJQIBFAIG
#PQVAI KGPVP LIPI_ V_D \FQF]GD NGKG]QG)
PK]I_PI
Aignvkgd Vdqvk Bfbfdvci _f}yg}gqgd
Agjgb Bfbpf}hjfc Efjg} Pg}ngdg Qfkdik
Aivvd Hjfc >
BH@CGBGA BVDGUG]
=?< 176 ?70
_]HE]GB P"7 QFKDIK IDAVPQ]I
LGKVJQGP QFKDIK
VDI\F]PIQGP _FBMGDEVDGD DGPIHDGJ \FQF]GD NGKG]QG
=?77
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8/2/2019 ANALISA KEPUASAN MAHASISWA TERHADAP FASILITAS DAN KUALITAS PELAYANAN PADA LABORATORIUM MULTIMEDIA (
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GDGJIPG KF_VGPGD BGCGPIPUG QF]CGAG_ LGPIJIQGP AGD
KVGJIQGP _FJGYGDGD _GAG JGMH]GQH]IVB BVJQIBFAIG
#PQVAI KGPVP LIPI_ V_D \FQF]GD NGKG]QG)
Aipf}igpkgd agd aivvd hjfc >
D g b g > BH@CGBGA BVDGUG]
D]_ > =?< 176 ?70
Qfjgc aipf}qgcgdkgd aicgagpgd Khbii _fdevni _}he}gb Pqvai P"7 Qfkdik
Idavq}i Vdi|f}iqg _fbmgdevdgd Dgihdgj \fqf}gd Ngkg}qg pgag qgdeegj 70
Gevqv =?77 agd aidygqgkgd JVJVP$
Ngkg}qg* Gevqv =?77
_fbmibmide
I}$ Jijik ^vjgicgc* B$Pi$
VDI\F]PIQGP _FBMGDEVDGD DGPIHDGJ \FQF]GD NGKG]QG
LGKVJQGP QFKDIK
_]HE]GB PQVAI P"7 QFKDIK IDAVPQ]I
Bfdefqgcvi
Kfqvg _}he}gb Pqvai
I}$ Pvefde _}gyiqdh
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8/2/2019 ANALISA KEPUASAN MAHASISWA TERHADAP FASILITAS DAN KUALITAS PELAYANAN PADA LABORATORIUM MULTIMEDIA (
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GDGJIPG KF_VGPGD BGCGPIPUG QF]CGAG_ LGPIJIQGP AGD
KVGJIQGP _FJGYGDGD _GAG JGMH]GQH]IVB BVJQIBFAIG
#PQVAI KGPVP LIPI_ V_D \FQF]GD NGKG]QG)
Aipf}igpkgd agd aivvd hjfc >
D g b g > BH@CGBGA BVDGUG]
D]_ > =?< 176 ?70
Qfjgc aipf}qgcgdkgd aicgagpgd Khbii _fdevni Nv}vgd Qfkdik Idavq}i
Vdi|f}iqg _fbmgdevdgd Dgihdgj \fqf}gd Ngkg}qg* qgdeegj 70 Gevqv =?77
agd aidygqgkgd qfjgc bfbfdvci yg}gq vdqvk aiqf}ibg$
_f}fqvnvgd Khbii _fdevni
Dh$ Ngmgqgd Dgbg Qgdag Qgdegd
7$ Kfqvg I}$ Pvjiqihdh* B$P` $$$
=$ Gdeehqg I}$ Pvefde _}gyiqdh $$$
0$ Gdeehqg @gqv} Kv}digugd* P$_a$*BQ $$$
VDI\F]PIQGP _FBMGDEVDGD DGPIHDGJ \FQF]GD NGKG]QG
LGKVJQGP QFKDIK
_]HE]GB PQVAI P"7 QFKDIK IDAVPQ]I
Kfqvg _}he}gb Pqvai
I}$ Pvefde _}gyiqdh
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8/2/2019 ANALISA KEPUASAN MAHASISWA TERHADAP FASILITAS DAN KUALITAS PELAYANAN PADA LABORATORIUM MULTIMEDIA (
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JFBMG] _F]PFQVNVGD
Nvavj _fdfjiqigd > Gdgjig Kfpvggd Bgcgiug Qf}cgagp Lgijiqg agdKvgjiqg _fjgygdgd _gag Jgmh}gqh}ivb Bvjqibfaig #Pqvai Kgv LIPI_
V_D \fqf}gd Ngkg}qg$
Aipf}igpkgd agd aivvd hjfc >
D g b g > BH@CGBGA BVDGUG]
D]_ > =?< 176 ?70
Pk}ipi idi qfjgc kgbi fqvnvi vdqvk aipf}qgcgdkgd aicgagpgd Khbii _fdevni
_}he}gb Pqvai P"7 Qfkdik Idavq}i Vdi|f}iqg _fbmgdevdgd Dgihdgj \fqf}gd
Ngkg}qg$
Ngkg}qg* 3 Gevqv =?77
_fbmibmide
I}$ Jijik ^vjgicgc* B$Pi$
VDI\F]PIQGP _FBMGDEVDGD DGPIHDGJ \FQF]GD NGKG]QG
LGKVJQGP QFKDIK
_]HE]GB PQVAI P"7 QFKDIK IDAVPQ]I
Bfdefqgcvi
Kfqvg _}he}gb Pqvai
I}$ Pvefde _}gyiqdh
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8/2/2019 ANALISA KEPUASAN MAHASISWA TERHADAP FASILITAS DAN KUALITAS PELAYANAN PADA LABORATORIUM MULTIMEDIA (
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JFBMG] _F]DYGQGGD
Afdegd idi gyg bfdygqgkgd mgcug k}ipi ygde mf}nvavj >
Gdgjig Kfpvggd Bgcgiug Qf}cgagp Lgijiqg agd Kvgjiqg _fjgygdgd
_gag Jgmh}gqh}ivb Bvjqibfaig #Pqvai Kgv LIPI_ V_D \fqf}gd
Ngkg}qg$
Aipf}igpkgd agd aivvd hjfc >
D g b g > BH@CGBGA BVDGUG]
D]_ > =?< 176 ?70
Gagjgc mfdg} cgij kg}yg fdai}i agd mfjvb pf}dgc aipvmjikgikgd$ Pfbvg vbmf}
agqg agd idlh}bgi ygde aievdgkgd qfjgc aipf}dygqgkgd f`g}g nfjg agd agpgq
aipf}ikg kfmfdg}gddyg$
Ngkg}qg* Gevqv =?77
BH@CGBGA BVDGUG]
=?< 176 ?70
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8/2/2019 ANALISA KEPUASAN MAHASISWA TERHADAP FASILITAS DAN KUALITAS PELAYANAN PADA LABORATORIUM MULTIMEDIA (
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KGQG _FDEGDQG]
_vni yvkv} kfcgai}gq Gjjgc PUQ gqg }gcbgq agd Ciagygc"DYG*
fcideeg pfdvji agpgq bfdyfjfgikgd Qveg Gkci} afdegd nvavj Gdgjig
Kfpvggd Bgcgiug Qf}cgagp Lgijiqg agd Kvgjiqg _fjgygdgd _gag
Jgmh}gqh}ivb Bvjqibfaig #Pqvai Kgv LIPI_ V_D \fqf}gd Ngkg}qg $
Qveg Gkci} bf}vpgkgd yg}gq ygde cg}v aiqfbpvc hjfc bgcgiug
_}he}gb Pqvai Qfkdik Idavq}i V_D \fqf}gd Ngkg}qg* evdg bfdyfjfgikgd
p}he}gb g}ngdg P"7 ygde aifvgikgd afdegd kv}ikvjvb ygde gag$
_fdvji bfdygag}i agjgb pfjgkgdggd pfdfjiqigd agd pfdyvvdgd
jgph}gd idi bfdegjgbi mgdygk kfvjiqgd kg}fdg kfqf}mgqggd agd pfdefqgcvgd
pfdvji* dgbvd mf}kgq mgdqvgd agd mibmidegd mf}mgegi picgk* bgkg kfvjiqgd
agpgq aigqgi afdegd mgik$
Afdegd qf}vvddyg qveg gkci} idi bgkg pfdvji bfdev`gpkgd qf}ibg
kgic kfpgag >
7$ Mgpgk I}$ Pvjiqihdh* B$P`$ fjgkv Afkgd Lgkvjqg Qfkdik Vdi|f}iqg_fbmgdevdgd Dgihdgj \fqf}gd Ngkg}qg$
=$ I}$ Pvefde _}gyiqdh* fjgkv Kfpgjg _}he}gb Pqvai Qfkdik Idavq}i LgkvjqgQfkdik V_D \fqf}gd Ngkg}qg$
0$
I}$ Jijik ^vjgicgc* B$Pi$ fjgkv pfbmibmide k}ipi ygde qfjgc bfjvgdekgd
ugkqv vdqvk bfbmf}ikgd mibmidegd agd g}gd kfpgag pfdvji fcideeg
qf}fjfgidyg qveg gkci} idi$
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8/2/2019 ANALISA KEPUASAN MAHASISWA TERHADAP FASILITAS DAN KUALITAS PELAYANAN PADA LABORATORIUM MULTIMEDIA (
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1$ Mgpgk Imdv Phfp}inh* P$Khb$* B$Pi fjgkv Kfpgjg Jgmh}gqh}ivb LIPI_ V_D\fqf}gd Ngkg}qg ygde qfjgc bfbmf}ikgd g}gd agd mgdqvgd kfpgag pfdvji$
6$ Kfpgag pibpidgd agd fjv}vc qgl LIPI_ V_D \fqf}gd Ngkg}qg ygde qfjgcbfbmgdqv pfdvji mgik bh}ij agd bgqf}iij$
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8/2/2019 ANALISA KEPUASAN MAHASISWA TERHADAP FASILITAS DAN KUALITAS PELAYANAN PADA LABORATORIUM MULTIMEDIA (
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AGLQG] IPI
JFBMG] _FDEFPGCGD
KGQG _FDEGDQG] $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ i
AGLQG] IPI$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ iii
AGLQG] QGMFJ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$|i
AGLQG] EGBMG] $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ |ii
AGLQG] JGB_I]GD $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ |iii
GMPQ]GK $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$is
MGM I _FDAGCVJVGD
G$ Jgqg} Mfjgkgde $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 7
M$ Idafdqilikgi Bggjgc $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 6
@$ _f}bggjgcgd $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 6
A$ Qvnvgd _fdfjiqigd $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 6
F$ _fbmgqggd Bggjgc $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
7$ Lgkqh} Idqf}dgj* bfjipvqi ngng}gd avdig pfdaiaikgd mgik iqv Afpg}qfbfd_fdaiaikgd Dgihdgj* Aidg _fdaiaikgd Agf}gc* agd nveg fkhjgc ygde
mf}gag pgag eg}i afpgd$ Agjgb cgj idi* idqf}lfdi ag}i picgk"picgk ygde
qf}kgiq gdegqjgc aimvqvckgd geg} pfdaiaikgd fdgdqigg fjgjv qf}ngeg
afdegd mgik$
=$
Lgkqh} Fkqf}dgj gagjgc bgyg}gkgq pgag vbvbdyg$ Aibgdg* bgyg}gkgq
bf}vpgkgd ikhd pfdaiaikgd agd bf}vpgkgd qvnvgd ag}i gagdyg pfdaiaikgd
ygiqv fmgegi hmnfk ag}i pfdaiaikgd$
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8/2/2019 ANALISA KEPUASAN MAHASISWA TERHADAP FASILITAS DAN KUALITAS PELAYANAN PADA LABORATORIUM MULTIMEDIA (
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F$ Kfpvggd _fjgdeegd agjgb Miagde Ngg _fdaiaikgdKgqg kfpvggd #gqilg`qihd) mf}ggj ag}i mgcgg Jgqid gqi #g}qidyg
`vkvp mgik) agd lg`qh #bfjgkvkgd gqgv bfbmvgq) gqgv agpgq aig}qikgd
fmgegi vpgyg pfbfdvcgd fvgqv gqgv bfbmvgq fvgqv `vkvp mgik$
Kfpvggd pfjgdeegd fdai}i qiagk bvagc aiaflidiikgd* gag mf}mgegi bg`gb
pfdef}qigd ygde aimf}i hjfc pg}g pgkg}$ _gag ngg pfdaiaikgd* pfjgdeegd ygde
aibgkva ygiqv bgcgiug$
Bfdv}vq uijkif #799?) bfdaflidiikgd kfpvggd pfjgdeegd fmgegi
vgqv qgdeegpgd fbhihdgj pgag f|gjvgi qf}cgagp pfdegjgbgd khdvbi
vgqv p}havk gqgv ngg $
Khqjf} #7995) bfdygqgkgd mgcug kfpvggd pfjgdeegd gagjgc pf}gggd
fdgde gqgv kf`fug fmgegi cgij ag}i pf}mgdaidegd gdqg}g p}fqgi gqgv
p}havk ygde ai}ggkgd agd ygde aicg}gpkgd$
Ag}i aflidii ai gqg aggq aiqg}ik kfibpvjgd mgcug pgag agg}dyg
pfdef}qigd kfpvggd pfjgdeegd bfd`gkvp pf}mfaggd gdqg}g cg}gpgd afdegd
kidf}ng gqgv cgij ygde ai}ggkgd$ Gag mfmf}gpg vdv} ygde pfdqide ai agjgb
kvgjiqg ygde aiqfqgpkgd pfjgdeegd* gdqg}g jgid >
7$ _fjgdeegd cg}vjgc bf}vpgkgd p}ih}iqg vqgbg agjgb vgqv h}egdigi*
kg}fdg kfjgdevdegd ciavp vgqv h}egdigi qf}egdqvde pgag pfjgdeegd$
=$ _fjgdeegd ygde agpgq aigdagjkgd bf}vpgkgd pfjgdeegd ygde pgjide
pfdqide$
0$ Kfpvggd pfjgdeegd aingbid afdegd bfdecgijkgd p}havk ygde
mf}kvgjiqg qideei$
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8/2/2019 ANALISA KEPUASAN MAHASISWA TERHADAP FASILITAS DAN KUALITAS PELAYANAN PADA LABORATORIUM MULTIMEDIA (
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L$ Lgkqh}"Lgkqh} Gkgafbik Ygde Bfbpfdeg}vci Kfpvggd BgcgiugMf}agg}kgd mvkv pfahbgd pfdyvvdgd ph}qhlhjih gk}faiqgi idqiqvi
pf}ev}vgd qideei* qf}agpgq 76 gq}imvq ygde qf}bgvk agjgb qgdag} gk}faiqgi
pf}ev}vgd qideei$ Dgbvd* ygde bfdngai pfahbgd fmgegi lgkqh}"lgkqh}
gkgafbik ygde bfbpfdeg}vci kfpvggd bgcgiug cgdyg aigbmij 5 gq}imvq
ygde bfdngai lgkqh}"lgkqh} ygde bfbpfdeg}vci kfpvggd bgcgiug$ Lgkqh}"
lgkqh} qf}fmvq gagjgc >
7$ Pvbmf} Agyg BgdvigCgj"cgj ygde mf}cvmvdegd afdegd vbmf} agyg bgdvig >
g$ Piqfb }fk}viqbfdq agd fjfki vdqvk pfdegdekgqgd ahfd$
m$ Kf`vkvpgd ahfd #}gih ahfd qfqgp > bgcgiug)`$ Kvgjilikgi ahfd #pfdaiaikgd) agd ngmgqgd gkafbik ahfd qfqgp$
a$ _}he}gb pfbmidggd* pfdefbmgdegd agd ngbidgd kffngcqf}ggd$
f$ Qfdgeg Kfpfdaiaikgd #Qfdgeg _fdavkvde(_fdvdngde Gkgafbik)
l$ Kf`vkvpgd agd kvgjilikgi pfqveg pf}pvqgkggd$
e$ _}he}gb pfbmidggd* pfdefbmgdegd agd ngbidgd kffngcqf}ggd$
c$ Khaf fqik gqgv pfahbgd aiipjid kf}ng ahfd agd qfdgeg kfpfdaiaikgd
ygde jfdekgp agd nfjg f}qg ibpjfbfdqgidyg$
=$ Kv}ikvjvb
_}he}gb ygde bfdah}hde(bfblgijiqgi _}he}gb Pqvai vdqvk pf}mgikgd
ii kv}ikvjvb f`g}g mf}kfidgbmvdegd* bfjipvqi >
g$ _fdafkgqgd pfbmfjgng}gd
m$ Afied pfbmfjgng}gd
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8/2/2019 ANALISA KEPUASAN MAHASISWA TERHADAP FASILITAS DAN KUALITAS PELAYANAN PADA LABORATORIUM MULTIMEDIA (
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`$ ]fjf|gdi Ii
a$ Bfaig _fbmfjgng}gd
f$ F|gjvgi p}hf agd cgij pfbmfjgng}gd
l$ Vbpgd mgjik ag}i qgkfchjaf}
0$ Pg}gdg agd _}gg}gdg
g$ _}gg}gdg #jgcgd* kgdqh}* }vgde ahfd* }vgde aikvi(fbidg}*
jgmh}gqh}ivb* qvaih)
m$ Pg}gdg #pf}gjgqgd agd pf}gmhqgd kgdqh}* pf}gjgqgd jgmh}gqh}ivb* qvaih*
mfdekfj* jgcgd pf}`hmggd* f}qg lgijiqg khbpvqf})
`$ _f}pvqgkggd agd Mgcgd _vqgkg
1$ Piqfb _fbmfjgng}gd
g$ ]gd`gdegd pfbmfjgng}gd bgcgiug* bfjipvqi >
7$ _fahbgd pfdefbmgdegd }gd`gdegd pfbmfjgng}gd=$ _fjgkgdggd pfahbgd pfdefbmgdegd }gd`gdegd pfbmfjgng}gd$
m$ _fahbgd mibmidegd gkgafbik* mibmidegd pfdfjiqigd agd pfdvjigdqveg gkci}(k}ipi(qfi(aif}qgi agd kg}yg ijbigc jgiddyg$
6$ Pvggdg Gkgafbik
g$ Kfmingkgd gkgafbik agjgb pf}kvjigcgd > pfdf}gpgd p}idip PGJ*
f|gjvgi ygde gaij agd q}gdpg}gd* lffamg`k agd kh}fki* fkpjh}gi
mf}mgegi vbmf} mfjgng}* mf}piki} qidekgq qideei* mfjgng} khjgmh}gqi agd
bgdai}i$
m$ Kfmingkgd gkgafbik ai jvg} pf}kvjigcgd idqf}dgj* dgihdgj agd
idqf}dgihdgj* fbidg}* jhkgkg}yg* ybphivb* aikvi* pf}jhbmggd*
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8/2/2019 ANALISA KEPUASAN MAHASISWA TERHADAP FASILITAS DAN KUALITAS PELAYANAN PADA LABORATORIUM MULTIMEDIA (
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pgbf}gd* afbhdq}gi kg}yg ijbigc* pfdfjiqigd agd pfdegmaigd
bgyg}gkgq* pfdyfaiggd g}gdg agd p}gg}gdg vdqvk pf}uvnvagd
vggdg gkgafbik$
`$ _fjgkgdggd kfmingkgd kfeigqgd gkgafbik
7$ Bhdiqh}ide(pfjgph}gd=$ F|gjvgi jgph}gd pfjgkgdggd0$ Qidagk jgdnvq
a$ Kfmingkgd pfdefbmgdegd pf}ijgkv kf`fdafkigugd #kfvngdggd)$
7$ _ibpidgd Idqiqvi=$ Pfdgq _f}ev}vgd Qideei gqgv Pfdgq gkgafbik0$ _fjgkgdg gkgafbik #lgkvjqg* nv}vgd(afpg}qfbfd(mgeigd* agd
jfbmgeg"jfbmgeg)
1$ _fjgkgdg gabidiq}gi #mi}h agd mgeigd)6$ _fdvdngde
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8/2/2019 ANALISA KEPUASAN MAHASISWA TERHADAP FASILITAS DAN KUALITAS PELAYANAN PADA LABORATORIUM MULTIMEDIA (
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`$ Piqfb pf}fd`gdggd yggde bfjipvqi gqvgd pf}ihaf pf}fd`gdggd#}fd`gdg qgcvdgd)* }fd`gdg ngdekg bfdfdegc #6 qgcvdgd)* agd
}fd`gdg ngdekg pgdngde #7? qgcvdgd)* agd qgcgp pfdefbmgdegd
#pfdidekgqgd kgpgiqg agd bhaf}digi* pfdidekgqgd pfjgygdgd agd
pfdidekgqgd agyg gide #jhkgj* dgihdgj agd idqf}dgihdgj)
a$ _fjgkgdggd pfdefjhjggd > gabidiq}gi vbvb #pf}jfdekgpgd*kfpfegugigd* kfvgdegd* kfqgqgvgcggd* kfqgqgjgkgdggd agd cvkvb*
agd pfdefjhjggd gabidiq}gi gkgafbik)$
f$ Kf}nggbg agd kfbiq}ggd idqiqvi afdegd idqgdi gqgv picgk"picgk aijvg} pf}ev}vgd qideei agjgb miagde pfdaiaikgd* pfdfjiqigd agd
pfdegmaigd kfpgag bgyg}gkgq* afdegd bfdnfjgkgd kffjv}vcgd
p}he}gb agd ibpjfbfdqgi* qf}bgvk qvnvgd pfbgdlggqgd agd bgdlggq*
f}qg }fd`gdg pfdidekgqgddyg aikgiqkgd afdegd |ii* bii* qvnvgd agd
gg}gd idqiqvi$
l$ Piqfb bhdiqh}ide agd f|gjvgi$e$ Kfqf}faiggd ai}fkqh}i gqgv pgdavgd"pgdavgd qf}qvji ygde
bfdnfjgkgd kffjv}vcgd kfeigqgd idqiqvi* ygde bfd`gkvp ii*
pfbgdlggqgd agd bgdlggq ai}fkqh}i agjgb }gdekg pfjgkgdggd bii
agd pfd`gpgigd gg}gd f}qg qvnvgd p}he}gb qvai* qf}bgvk pf}gqv}gd
gkgafbik* pf}gqv}gd dhd gkgafbik* aglqg} agd p}hlij ahfd* lgijiqg
vqgbg f}qg p}hlij kfjvjvgd$
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8/2/2019 ANALISA KEPUASAN MAHASISWA TERHADAP FASILITAS DAN KUALITAS PELAYANAN PADA LABORATORIUM MULTIMEDIA (
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E$ Qfh}i Kfpvggd_gag vbvbdyg pg}g gcji qfh}i pf}ijgkv mf}hpidi mgcug agjgb fqigp
pf}ijgkvdyg bgdvig bfbpvdygi qvnvgd ygde cfdagk ai`gpgi$ Pgjgc gqv qfh}i
qf}fmvq gagjgc qfh}i kfpvggd$ Ngai agpgq aiqg}ik kfibpvjgd mgcug pgag
agg}dyg pfdef}qigd kfpvggd pfjgdeegd bfd`gkvp pf}mfaggd gdqg}g cg}gpgd
afdegd kidf}ng gqgv cgij ygde ai}ggkgd$ Pgjgc gqvdyg bfqhaf ygde
aievdgkgd vdqvk bfdevkv} kfpvggd pfjgdeegd gagjgc bfqhaf Pqvafdq
Pgqilg`qihd Id|fdqh}y #PPI)$
Khdfp Pqvafdq Pgqilg`qihd Id|fdqh}y #PPI)
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1$ Idqf}dgj @hdiqfd`y_fdevnigd }fjigmijiqg gjgq vkv} Idqf}dgj @hdiqfd`y* aijgkvkgd afdegd
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aipf}hjfc aigdgjii afdegd qfkdik qf}qfdqv$ Cgij gdgjii agpgq
aievdgkgd vdqvk bfbp}faiki }fjigmijiqg gjgq vkv}$
]fjigmijiqg gagjgc vgqv gdekg idafk ygde bfdvdnvkkgd khdiqfdi
vgqv gjgq pfdevkv}gd ai agjgb bfdevkv} efngjg ygde gbg$ Kvfihdf}
fmgegi gjgq vkv} agjgb pfdfjiqigd idi pf}jv aivni kfgdagjgddyg vdqvk
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bfd`f}bidkgd khdiqfdi gqgv kfgdagjgd gjgq vkv} qf}fmvq$ Ai agjgb
}fjigmijiqg pfdfjiqigd idi bfdeevdgkgd Qfkdik Mfjgc Avg ag}i Ppfg}bgd
M}hud afdegd }vbv fmgegi mf}ikvq #A}$Pveiyhdh* cgj 7=
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N$ _fdfdqvgd PgbpfjGag fbpgq lgkqh} ygde cg}v aipf}qibmgdegd agjgb bfdfdqvkgd
mfg}dyg gbpfj agjgb vgqv pfdfjiqigd* ygiqv >
7$ Af}gngq kff}gegbgd ag}i phpvjgi=$ _}fii ygde aikfcfdagki ag}i pfdfjiqigd0$ ]fd`gdg gdgjig1$ Qfdgeg* migyg* agd ugkqv
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MGM III
BFQHAHJHEI _FDFJIQIGD
Bfqhahjhei pfdfjiqigd bf}vpgkgd qgcgpgd"qgcgpgd ygde aijgkvkgd agjgb
pfdfjiqigd fmfjvb bfjgkvkgd pfbf`gcgd bggjgc ygde fagde aimgcg* fcideeg
pfdfjiqigd agpgq aijgkvkgd qf}g}gc agd bfbvagckgd vdqvk bfbf`gckgd vgqv
bggjgc ygde gag$ Pfqigp qgcgpgd ygde aijgjvi gkgd gjide mf}kgiqgd* hjfc kg}fdg
iqv pf}jv gagdyg vgqv kf}gdekg pfbf`gcgd bggjgc agjgb bfdyfjfgikgd
bggjgc idi$
_fdfjiqigd idi aijgkvkgd afdegd pfdegbgqgd f`g}g jgdevde vdqvk
bfbpf}hjfc egbmg}gd ygde nfjg qf}cgagp pf}bggjgcgd ygde f}ide qf}ngai$
Pfqfjgc iqv pfdfjiqi bfjgkvkgd ugugd`g}g afdegd h}gde"h}gde ygde mf}khbpfqfd
evdg bfdagpgqkgd idlh}bgi ygde jfmic qf}pf}id`i fvgi afdegd qvnvgd
pfdfjiqigd$
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p}hfav} gqgv qgcgpgd"qgcgpgd f`g}g iqfbgqik fcideeg pfdfjiqigd idi bgbpv
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G$ Pqvai _fdagcvjvgdPqvai pfdagcvjvgd bf}vpgkgd jgdekgc gugj ygde aijgkvkgd agjgb
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Agjgb pfdfjiqigd idi aijgkvkgd avg `g}g qvai pfdagcvjvgd gdqg}g jgid >
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ygde aiqfjiqi gdqg}g jgid > qfh}i qfdqgde kfpvggd pfjgdeegd* Pqvafdq
Pgqilg`qihd Id|fdqh}y #PPI)$
=$ Pqvai Jgpgdegd
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qf}ngai* bigjdyg bfjgkvkgd ugugd`g}g jgdevde qf}cgagp dg}gvbmf}$
M$ _fdevbpvjgd Agqg_fdevbpvjgd agqg aijgkvkgd vdqvk bfbpf}hjfc agqg"agqg ygde gkgd
aihjgc$ _fdevbpvjgd agqg aijgkvkgd afdegd bfdyfmg}kgd kvfihdf} kfpgag
bgcgiug pff}qg _}gkqikvb Bvjqibfaig I\ pgag fbfqf} efdgp Qgcvd
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agd agqg fkvdaf}$
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=$ Agqg Pfkvdaf}
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g$ _fdyvvdgd kvfihdf}Kvfihdf} agpgq mf}lvdei fmgegi gjgq agd fkgjiev qfkdik
pfdevbpvjgd agqg ygde mf}ii faf}fq pf}qgdyggd agjgb uvnva khdk}iq$
_fdyvvdgd kvfihdf} aijgkvkgd agjgb mfdqvk pf}qgdyggd qf}qvqvp$
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bfbmgug }fphdafd kf ngugmgd ygde gjqf}dgqildyg vagc aiqfqgpkgd
fmfjvbdyg* fcideeg }fphdafd qideegj bfbijic pgag khjhb ygde
vagc aifaigkgd afdegd bfbmf}i qgdag #G}ikvdqh* 7993> 767)$
Agjgb cgj idi* kvfihdf} vdqvk khdvbfd aimgei ngai = #avg) mgeigd*
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=$ Mgeigd II mf}ii pf}qgdyggd bfdefdgi kfpvggd bgcgiug$
Gagpvd aibfdi"aibfdi ygde qf}agpgq pgag kvfihdf} bfdefdgi
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8/2/2019 ANALISA KEPUASAN MAHASISWA TERHADAP FASILITAS DAN KUALITAS PELAYANAN PADA LABORATORIUM MULTIMEDIA (
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a$ Jgmh}gqh}ivb Pvpph}q Pf}|i`f* vdqvk pf}qgdyggd dh$ 3 " 9f$ Idq}v`qihdgj Fllf`qi|fdf* vdqvk pf}qgdyggd dh$ 7? " 7=l$ Pf}|i`f Fs`fjjfd`f* vdqvk pf}qgdyggd dh$ 70 " 76Aibgdg mfdqvk kvfihdf}dyg agpgq aijicgq pgag jgbpi}gd G$
Pfjgdnvqdyg idq}vbfd qf}fmvq aimvgq agjgb kvfihdf} afdegd kgjg
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qfjgc aiqfqgpkgd afdegd bfdeevdgkgd kig}gd dijgi 7 gbpgi afdegd 6$
Pkgjg vdqvk bfdijgi qidekgq kfpvggd >
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m$_fdyfmg}gd kvfihdf} pfdagcvjvgd_fdyfmg}gd kvfihdf} pfdagcvjvgd aifmg}kgd kfpgag 0? }fphdafd
bgcgiug pff}qg _}gkqikvb Bvjqibfaig I\$
`$ _fdevnigd \gjiaiqg\gjiaiqg aievdgkgd vdqvk bfdvdnvkkgd fngvc bgdg vgqv gjgq vkv}
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fmgegi mf}ikvq >
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7$ Jgdekgc 7 > Bfdeciqvde cg}eg kh}fjgi afdegd }vbv khjf}gi_fg}hd _}hav`q Bhbfdq#pf}$ =$=)$
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agjgb bfjgkvkgd vni }fjigmijiqg gagjgc fmgegi mf}ikvq>
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#pf}$ =$7)
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=?7?(=?77 ai _}he}gb Pqvai Ijbv Khbvdikgi Lgkvjqg Ijbv Phigj
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F$ Mgegd Bfqhahjhei _fdfjiqigd
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8/2/2019 ANALISA KEPUASAN MAHASISWA TERHADAP FASILITAS DAN KUALITAS PELAYANAN PADA LABORATORIUM MULTIMEDIA (
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MGM I\
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Kfpvqvgd Mgagd Gk}faiqgi Dgihdgj _f}ev}vgd Qideei #MGD"_Q)
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_f}ev}vgd Qideei Agjgb _fdijgigd Qgcvd =??5$
=$ Nvbjgc Bgcgiug_hpvjgi pfdfjiqigd idi gagjgc pg}g bgcgiug(i pff}qg p}gkqikvb
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=$ Vni ]fjigmijiqg]fjigmijiqg gagjgc iqijgc ygde aipgkgi vdqvk bfdvdnvkgd fngvc
bgdg cgij pfdevkv}gd }fjgqil khdiqfd gpgmijg pfdevkv}gd aivjgde avg
kgji gqgv jfmic$ Vni }fjigmijiqg aijgkvkgd vdqvk bfdefqgcvi qidekgq
kfpf}`gyggd qf}cgagp gjgq pfdevbpvj agqg* idq}vbfdq ygde vagc agpgq
aipf}`gyg gkgd bfdecgijkgd agqg ygde agpgq aipf}`gyg nveg$ Vni
aijgkvkgd qf}cgagp 0? }fphdafd fmgegi pijhq gbpfj* agd pf}ciqvdegd vni
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Mf}ikvq idi gagjgc cgij ag}i vni }fjigmijiqg agqg vdqvk qidekgq kfpvggd
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Qgmfj 1$6 Cgij Vni ]fjigmijiqg Qidekgq Kfpvggd
\g}igmfj Dijgi }i 2 ?*051 Kfqf}gdegd
7 ?*
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Jgdekgc Bfdeciqvde Nvbjgc Kh}fjgi
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Pfvgi afdegd cgij pf}ciqvdegd |gjiaiqg agd }fjigmijiqg* bgkg
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Qgmfj 1$9 Agqg ]fphdafd Mf}agg}kgd Ggj Pfkhjgc
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PBG 7?< 93*76&
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Nvbjgc 7?3 7??&
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pf}qgdyggd 7 ygiqv > Gagdyg ahfd bgqg kvjigc p}gkqikvb* `hdqhc
pf}ciqvdegddyg fmgegi mf}ikvq >
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MGM \
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=$ Mf}agg}kgd Gdekgqgd
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}gqg"}gqg kh} gq}imvq$
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MGM \I
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8/2/2019 ANALISA KEPUASAN MAHASISWA TERHADAP FASILITAS DAN KUALITAS PELAYANAN PADA LABORATORIUM MULTIMEDIA (
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M$ Pg}gdMf}agg}kgd pfdfjiqigd ygde qfjgc aijgkvkgd >
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p}gkqikvb$vdygLgkvjqg
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AGLQG] _VPQGKG
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7996$
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Qfkdik Idavq}i V_D \fqf}gd Ngkg}qg$ Ngkg}qg$ =??5$
Jgkbi Bgjgdqikg* _fdevkv}gd Kvgjiqg _fjgygdgd Afdegd Bfqhaf Pqvafdq
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