an ongoing process of improvement: using analytics to make smarter business decisions and prescribe...

11
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | An Ongoing Process o Improvement Using Analytics to Make Smarter Busines Decisions and Prescribe Effective Engagement Oracle Confidential – Internal/Restricted/Highly Restricted

Upload: marilyn-cox

Post on 15-Jan-2015

296 views

Category:

Technology


0 download

DESCRIPTION

Multichannel, Omnichannel, Cross-channel, call it what you want but it all means the same thing. Challenge. An unrealistic expectation of perfection. We recognize that communication channels are multiplying. Marketing teams are tasked with communicating a consistent value message across email campaigns, direct mail campaigns, print and digital ads, social media, websites, blogs, events, press releases, partner and patient portals, and on and on and on…… And with that comes the multiplication of audiences. You have physicians, pharmacists, payors, and patients. And each of those has a sphere of influence that’s hard to define. Oh, and you need to do that all the while remaining compliant and often with little budget. But it’s these expansive audiences and communication channels that ultimately carry your value message. You can’t ignore them. You must engage. Learn how to: - Effectively engage across complex channels and spheres of influence; drive new forms of engagement with “hard to see” and “no see” physicians - Collect and analyze data and metrics to make smarter business decisions - Empower sales to effectively engage prescribers and payors; amplify the voice of thought leading payer formulary influencers

TRANSCRIPT

Page 1: An Ongoing Process of Improvement:  Using Analytics to Make Smarter Business Decisions and Prescribe Effective Engagement

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted

An Ongoing Process of Improvement

Using Analytics to Make Smarter Business Decisions and Prescribe Effective Engagement

Page 2: An Ongoing Process of Improvement:  Using Analytics to Make Smarter Business Decisions and Prescribe Effective Engagement

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 2

Marilyn Cox

@MarilynECox

[email protected]

• If I couldn’t be a Modern Marketer, I would be a professional wrestler with the WWE

Page 3: An Ongoing Process of Improvement:  Using Analytics to Make Smarter Business Decisions and Prescribe Effective Engagement

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 3

Tweetable Takeaway #1

Identify digital channels that extend your reach and identify influencers.

Multichannel marketing = visibility opportunity

Page 4: An Ongoing Process of Improvement:  Using Analytics to Make Smarter Business Decisions and Prescribe Effective Engagement

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 4

Tweetable Takeaway #2

Leverage tweetchats to engage your audience and grow social presence.

Plan upfront for issues that might conflict with regulations

Page 5: An Ongoing Process of Improvement:  Using Analytics to Make Smarter Business Decisions and Prescribe Effective Engagement

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 5

Tweetable Takeaway #3

Incorporate other digital channels into your social media initiatives.

If it works, run with it.

Page 6: An Ongoing Process of Improvement:  Using Analytics to Make Smarter Business Decisions and Prescribe Effective Engagement

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 6

Tweetable Takeaway #4

Analyze event engagement to reduce unnecessary events, increase attendance to premiere events, and reduce spend.

Page 7: An Ongoing Process of Improvement:  Using Analytics to Make Smarter Business Decisions and Prescribe Effective Engagement

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 7

Tweetable Takeaway #5Identify channels not tied to marketing or sales programs. Include these channels to better engage and gain insight into behaviors.

Page 8: An Ongoing Process of Improvement:  Using Analytics to Make Smarter Business Decisions and Prescribe Effective Engagement

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 8

Tweetable Takeaway #6Crack the content code using relevant content determined by an individual's Digital Body Language and smart form strategies.

Page 9: An Ongoing Process of Improvement:  Using Analytics to Make Smarter Business Decisions and Prescribe Effective Engagement

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 9

Tweetable Takeaway #7Develop, document, automate governance for Privacy and Global eMail Policy, Data and Reporting Standards & Digital Brand Guidelines

Page 10: An Ongoing Process of Improvement:  Using Analytics to Make Smarter Business Decisions and Prescribe Effective Engagement

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 10

Tweetable Takeaway #8

Develop strong content, unify digital channels, and focus on data forensics to grow revenue, extend reach, and empower sales

Page 11: An Ongoing Process of Improvement:  Using Analytics to Make Smarter Business Decisions and Prescribe Effective Engagement