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Service Roundtable: April ShowmodelAllsituationThe Service Roundtable is streamed to dealers as video-on-demand (VOD). This is accessed via TMSi (Talent Management System International).

On April 24th, the next edition of the Service Roundtable will be released. This program will be approximately 35 minutes long and will address Service Technicians, Service Managers, Service Advisors, and Shop Foremen. Because of the VOD format, the show can be viewed at any time.

The Service Roundtable will be divided into the following parts:

Technical and product issues that BMW NA has been made aware of through customer and dealer contacts, contact with BMW AG, PuMA cases, etc.

Workshop Technology Update PuMA "Info Only" Case Update Technical Training Express World According to Warranty TeileClearing

Copies of the slides presented during the show are attached to this bulletin. The slides are a valuable reference for the most current information regarding service issues, but should not be used as a substitute for watching the Service Roundtable. Because situations change as we learn more about technical issues, always refer to current Service Information bulletins for technical information before consulting the Service Roundtable slides.

A listing of the subjects covered this calendar year is attached to this SI. All subjects covered in 2016 can be found in SI B06 01 17.

Feedback for Service Roundtable can be submitted by clicking on the link in TMSi (see attachment).

Attachments

SI B06 04 17Service Roundtable

April 2017Technical Service

[ Copyright ©2017 BMW of North America, Inc. ]

April 2017 Service Roundtable 4/14/17

1

Product Quality Update Situation • F15 (X5 SAV)

• Vehicles produced from February 17, 2017 to February 27, 2017

• Recall Campaign 17V-189: ARC Passenger Front Air Bag

replacement

Product Quality Update

Cause • The gas generator for the passenger front air bag may not have

been manufactured according to the specifications

Product Quality Update Field • Replace passenger front air bag • Reference SI B72 03 17

Product Quality Update Situation •  F30 / F31 / F34 (3 Series), F32 / F33 / F36 (4 Series)

• After programming with ISTA/P V3.56.1 or ISTA/P V3.60: • Active Sound Design (ASD) no longer provides simulated

engine sounds • A fault is stored in the Active Sound Design (ASD) module

•  Fault Code 8053A5 "ASD; invalid coding data for equalizing"


Cause •  Invalid ASD coding data in two different versions of ISTA/P

Field • Reprogram and encode the vehicle with ISTA/P 3.61.2 or

ISTA 4.04.3 (F020-17-03-505) or higher

• Reference updated SI B65 17 15


Situation • All with Satellite Radio

• SDARS option code SA 0655 • There may be observed changes in reception quality in vehicles


2


Cause • Due to the release of new Wireless Communications Service

(WCS) frequencies for mobile broadband radio •  Customer may experience interference with Satellite Radio

reception


Field • Do not replace any parts • Do not program or carry out other work on the vehicle • Explain to customer about the new Wireless Communications

Service (WCS) signals • Reference SI B65 06 17

• When investigating Satellite Radio cutouts or a temporary loss of reception

• Reference SI B65 19 15


Situation • G12 (7 Series)

• Vehicles produced from June 16, 2016 to November 10, 2016

• Service Action: Retrofitting rear axle ground strap for radio interference


Cause • The ground cable from the rear axle to the body was not

installed in the vehicle(s)


Field • Retrofit the ground cable from the rear axle to the body

• Refer to SI B65 05 17

• Video

• Apple CarPlay


3


Situation • G12 and G30

• After Transport Mode is deleted during the PDI • No communication with Flexray control units with ISTA

• Flexray control units will not communicate with ISTA • State of the battery charge can not be display in KOMBI



Cause • BDC software error

Field • No parts needed, submit a PuMA case for IRAP • Service Information will be released soon

•  SI B61 22 17


Situation • G12 and G30

• Poor remote range for comfort access


Cause • Under investigation


Field • Duplicate the problem in the shop with both remotes • No after market devices or any other outside interference • Please provide a short video clip • Follow Test Plan for BDC faults • Submit PuMA info only case


4

• Video

• AIR


Situation • 2G COMBOX Campaign update • All models equipped with COMBOX • 2G network system deactivated as of December 31, 2016 • New unsold E89 and E84 models have been added to the

campaign


Information • Confirm campaign is open in one of the following:

• Key read data • AIR system • DCS Warranty vehicle history


Field • Prior to delivering vehicle to the customer, dealer must:

• Advise the customer of the 3 options • Have customer visit website and select preferred choice • Complete the campaign based on customer selection

• Refer to B84 03 16 and B84 08 16 for updated details


Situation • F48

• Passenger side airbag inspection of dashboard • Recall Campaign 17V-062


Information • The milling on the dashboard may not have been completed • This can affect the deployment of the passenger side airbag • Refer to SI B51 17 17 for information on the repair


5


Field • Refer to the attachment A - “Inspection and Repair”

• Use a borescope to inspect for milling marks •  If the milling marks are present, the vehicle is OK •  If milling marks are NOT present, the dashboard must be

replaced. • Look for SI B04 08 17 for borescope information

• Parts supply is currently low, inspect vehicle to ensure that a dashboard is needed. Refer to parts matrix for ordering instructions.


Field • Warranty information is not currently available

• Do not submit warranty claims until the warranty information becomes available

• Video

• How to program a retrofit with ISTA 4.x

TeileClearing Update

Information • Tips and Tricks for proper HV battery diagnosis

• Run all applicable test modules for HV battery faults • Run serial number test plan Ablauf

(ABL_WAR_AS6125_HVS3SERNR) •  If possible, decrease HV SOC to 80% or below • Clear all fault codes out of Storage Management Controller

(SME), prior to dropping battery


Information • Tips and Tricks for proper HV battery diagnosis

• Verify that DBL 1200HV-60 (Deutronic HV Charger) has the latest version and correct cables are utilized

• Before use • Verify that EOS test has most up to date software


Information • Once battery is open

• Compare CSC/cell modules information • Position • Serial number • Production date

• Match the information that was printed out from the test plan


6

• Video • G30 wind noise

PuMA Hotline Update

Situation • G30 Satellite Radio Retrofit cannot be performed while

programming

PuMA Hotline Update

Cause • Retrofit conversion is missing in ISTA+ 4.04.12

PuMA Hotline Update

Field • Retrofit has been added to ISTA+ 4.04.3x menu selection

• Video

• G30 hood latches on one side

“What’s your story?” video contest beginning April 1st

Individual OR

Group

Define “What’s

Your Story?”

Grab a camera/phone & shoot a video up to 90

secs for Individuals & up to 3 mins for

Groups

Once finished: Upload video on Private YouTube link & email Cxcontest@

bmwgroup.com

Individual: $1000 GiZ Card

OR Group: Free Dealership Lunch

SUBMIT YOUR VIDEO BETWEEN APRIL 1ST & APRIL 30th FOR A CHANCE TO WIN!


7

• Video

• Tech Hot Spot Videos

World According to Warranty

BMW EMPOWER: Non-Repair “Customer” Goodwill Initiative • The bulletin for the BMW Empower program is posted to TIS.

Some of the highlights are: • Length of time has been increased from the first 12 months

of ownership to the first 36 months of ownership • Repair does not have to be tied to a Warranty related service • Lease Payments (ISG process is not required) • Cannot exceed $1000 per vehicle • Vehicle Accessories, Lifestyle


BMW EMPOWER: Non-Repair “Customer” Goodwill Initiative • Please see SI B01 14 15 for details


Warranties Department Knowledge Portal • The updated Warranties Department Knowledge Portal is now

on DCSNet • This portal can be used as a guide to determine coverage for

vehicles enrolled in the Certified Pre-Owned & Extended Vehicle Protection programs


Warranties Department Knowledge Portal • For definitive program coverage guidelines, please see the

Center Operations manual for each program located on the Warranties Documentation Portal


Warranties Department Knowledge Portal


8


Warranties Department Knowledge Portal


BMW Recall/Service Action Repairs – Alternative Mobility Solutions • When performing a Recall and/or Service Action with a stated

FRU allowance equal to or greater than 10 FRU (One hour) • There are now additional options to help customers with

alternative mobility solutions


BMW Recall/Service Action Repairs – Alternative Mobility Solutions •  Independent of AMP, there are several other or “alternative

mobility solutions” (AMS) that are also available, such as: •  Mass transit •  Taxi and livery services •  “On-demand” Phone app-based transportation

services; or


BMW Recall/Service Action Repairs – Alternative Mobility Solutions

•  Vehicle pickup/drop off service “to and/or from” a customer’s home or business location •  When performing the pick up/drop off service please

document the repair order with the information •  Please see SI B01 29 16 for details


BMW Recall/Service Action Repairs – Alternative Mobility Solutions

•  To assist you in identifying “Recalls and Service Actions” that qualify, the Service Information Bulletin’s “Situation” section will contain the following: Sub-section; Program Reference statement; and an embedded link to this bulletin


9

• Video

• Finding coolant quantities in AIR


2018 BMW Quality Certification I • 5 Series Sedan (G30):

• M550i xDrive • 530e iPerformance (PHEV)

• Production started 3/17 • Use 2018 QC1 checklist (3/17) P/N 01 00 2 452 679

• 530i, 540i change to 2018 7/17


M550i xDrive • N63R, aka N63B44O2

• 4.4 liter V8 • 455 bHp • 480 lb-ft. torque

• 8-speed 8HP75 Steptronic Sport Automatic transmission


M550i xDrive • Recognize by Cerium Grey trim:

• Kidney Grill borders • Air curtain inlet • Air breather outlet • Outer mirrors

•  M550i trunklid emblem •  Optional 20” wheels shown


10


M550i xDrive QC1 • Recommended fuel is 91 AKI • No differences in QC1 to 2017 540i


M550i xDrive Maintenance • 10,000 mile/12 month Condition-Based Service interval • Engine oil viscosity 0W-30

• BMW recommends Original BMW TwinPower Turbo Engine Oil P/N 83 21 2 365 950

• Engine air filter interval is every 3rd Engine Oil Service • Spark plug interval is every 6th Engine Oil Service • Trans. fluid is long-term rated; no fluid change needed


M550i xDrive • Technical Training Reference manual ST1604

• G30 Complete Vehicle


11


530e iPerformance Sedan • Plug-in Hybrid Electric Vehicle • Rear-wheel drive, or xDrive


530e iPerformance identifiers

•  eDrive badge on C pillars •  i emblem on front fenders •  HV charging port access flap on left front fender •  Blue rings around wheel center emblems •  Alternating blue and black slats in kidney grills •  530e trunklid emblem

Electrical machine Power electronics

HV charging socket

9.2 kW/h HV baaery

Fuel tank


530e • Generation 3 hybrid system

• B46 (SULEV) 2.0 liter gas engine • 180 bHp • 255 lb-ft. torque

• E-Machine is integrated into the 8-speed Steptronic automatic transmission GC1P25M0

• 111 bHp • 184 lb-ft. torque


530e • Combined drivetrain power

• 248 bHp • 310 lb-ft.

• 0-60 mph • 5.8 sec. (530e xDrive) • 6.0 sec. (530e)


12


530e • EPA ratings

• 16 mile electric driving range • 72 MPGe electric and gasoline combined • 370 miles overall range


530e QC1 • Recommended fuel is 91 AKI • 12.1 gallon fuel tank, compared to 18 gallons on

non-PHEV models


530e • Switch to depressurize the fuel filler and unlock the filler flap

• Located at front of driver’s door storage bin


530e • Fully charge the High Voltage battery


13


530e • Set HV charge rate to “reduced” using iDrive controller path:

• My Vehicle • Plan charging/climate control • Charging rate settings • Level 1 (120V) • Reduced


530e •  Occasional Use Cable in trunk


14


530e Maintenance • 10,000 mile/12 month Condition-Based Service interval • Engine oil viscosity 0W-20

• BMW recommends Original BMW TwinPower Turbo Engine Oil P/N 83 21 2 365 954

•  Engine air filter interval is every 4th Engine Oil Service • Spark plug interval is every 6th Engine Oil Service


530e Maintenance • Vehicle Check @ every 4th engine oil service:

• Check fluid level of 2nd coolant reservoir for HV circuit

• Transmission fluid is long-term rated; no fluid change needed


530e • Technical Training Reference Manual ST1700

• Now available in TIS and DRIFT

• Technical Training Video on Demand OL1700 a & b • Now available in TMSI

•  SI for 2018 2 through 7 Series includes the M550i and 530e

Scroll SI B00 02 17

Service Information Page 1 of 4

April 2017 Maintenance and General Hints B00 02 17 Technical Service

2018 NEW VEHICLE PREPARATION AND MAINTENANCE REQUIREMENTS MODEL F06 (6 Series Gran Coupe)

F12 (6 Series Convertible)

F32 (4 Series Coupe except M4)

F33 (4 Series Convertible except M4)

F36 (4 Series Gran Coupe)

F82 (M4 Coupe) F83 (M4 Convertible) G12 (7 Series)

G30 (M550i, 530e 5 Series Sedan)

SITUATION Model Production

Start* Comments

430i, 440i Coupe; incl. xDrive March 2017 Life cycle Impulse (LCI) changes M4 Coupe “ “ 430i, 440i Convertible; incl. xDrive “ “ M4 Convertible “ “ 430i, 440i Gran Coupe; incl. xDrive “ “ M550i “ New model. N63B44O2 4.4 liter V8 engine 530e, 530e xDrive “ New model. Plug-in Hybrid Vehicle (PHEV)

with B46 2.0-liter 4-cyl. gas engine, and 111 bHp electrical machine

640i, 640i xDrive; 650i, 650i xDrive, M6 Convertible

“ Receives iDrive 6

640i, 640i xDrive; 650i, 650i xDrive, M6 Gran Coupe, BMW ALPINA B6 xDrive Gran Coupe

“ Receives iDrive 6 without touch-screen

740i, 740i xDrive, 750i, 750i xDrive, M760i xDrive, 740e xDrive (PHEV), BMW ALPINA B7 xDrive

“ Receives iDrive 6with touch-screen

* Available April 2017

Note: The 5 Series Gran Coupe (F07) and the 6 Series Coupe (F13) are no longer offered for model year 2018 17-digit Vehicle Identification Number (VIN): The 10th digit (model year identifier) utilizes the letter “J” for MY 2018. A reference chart for 2018 BMW models which will become available through the middle of 2017 is included for your convenience. Refer to Attachment 6.

2017 Service Roundtable Subjects

Show Date Group Vehicle Subject SIB # Video #

04/17 All Whats your story contest

04/17 7 AIR Update V07 05 17

04/17 17 All Finding Coolant Quantities in AIR V17 01 17

04/17 51 All G30 Wind Noise B51 13 17

04/17 51 All G30 Hood opens on one side B51 15 17

04/17 61 G12, G30 FlexRay control units during PDI

04/17 65 ASD B65 17 15

04/17 65 SDARS reception B65 06 17

04/17 65 G12 Axle ground strap B65 05 17

04/17 66 G12, G30 G12, G30 Remote range

04/17 72 ARC air bag recall B72 03 17

04/17 00 N63TU2, B48 2018 G30 M550i, 530e QC1 and Maintenance B00 02 17

04/17 84 Apple CarPlay in-vehicle review continued V84 05 17

04/17 84 COMBOX Campaign update

04/17 9 ALL How to Program a retrofit with ISTA 4.X V09 01 17

04/17 National Technical Support CA,paign "We've got your back."



03/17 00 ALL 2018 4 Series LCI, 6 Series (F12, F06 only), 7 Series SoP 3/17 B00 02 17

03/17 07 All AIR and Premium Repair Instructions V07 03 17

03/17 11 Service Action: Replace the turbocharger coolant lines (N63R) B11 04 17

03/17 11 N63TU2, B48 N63 Valve Seal Tool B11 01 17

03/17 11 N20 N26 N20/N26 Timing Chain Noise B11 03 17

03/17 13 I01 (i3 Rex) Recall Campaign 17V-088: Checking tank ventilation line and replacing it if required I01 REX

B13 01 17

03/17 51 F48 Vanity Mirror Issues B51 11 17 V51 11 17

03/17 62 Time on kombi not accurate B62 01 17

03/17 62 Kombi black at low temp B62 02 17

03/17 64 All Air conditioning control panel

03/17 65 Safety Recall 17V-020 expansion B65 19 16

03/17 65 Cross Traffic missing from IBA B65 04 17

03/17 66 G12 Auto PDC activates too late B66 03 17

03/17 84 Apple Car Play Reconnection issue B84 11 16

03/17 84 All Apple Car Play in-vehicle review V84 03 17

03/17 84 All Weather App info update V84 04 17



02/17 0 TeileClearing Update

02/17 0 TeileClearing Apeals

02/17 7 ISTA 4.03 V07 02 17

02/17 18M57Y N47T N57T

DPF CleanerB18 01 17 B04 05 17

02/17 18 F02 F02 Service Action: Driveshaft Flex-disc B26 05 16

02/17 34 ALL On-car brake lathe - process updateB34 10 16 B34 11 16

02/17 34 Brake disc measuring

02/17 61 R&R High Voltage Battery Modules V61 01 17

02/17 63 All Headlight replacement

02/17 65RECALL 17V-047: DRIVER'S FRONT AIR BAG MODULE – PRIOR PARTS REPLACEMENT

B65 02 17

02/17 65SOFTWARE CHANGES AFTER PROGRAMMING WITH ISTA/P V3.59.2

B65 27 16

02/17 65 USB DEVICE IS NOT DETECTED BY CHAMP2 HEAD UNIT B65 26 16

02/17 84 ConnectedDrive Service Cockpit review V84 01 17

02/17 84 Weather App incar update V84 02 17

02/17 All N/A Deutronic HV Cel Module Charger

02/17 Waranty Top Ten



01/16 0 All Quality Feedback AwardsB00 02 10 B00 06 14

01/16 0F26 with N55Top

2016 X4 xDriveM40i QC1 and Maintenance B00 02 15

01/16 7 E70, E9x FRM failing during diagnosis (update) V070216

01/16 9 All Sucessful activation of Navigation Maps with the use of AIR B09 04 09 V070316

01/16 11 N20 N26 Service Action: ThermostatsB11 10 15 B11 11 15

01/16 54 E64 E64 Convertible top operation failure

01/16 63 G12 G12 Main light function

01/16 64 F2x and F3x F2x and F3x high pitched noise from center vents B64 09 15

01/16 65 I01, I12 I01 & I12 airbag light is ON FC 930BE8 B65 07 15

01/16 65F22,23,30,31,32,33,34,36,G12

Incremental map update B65 25 15

01/16 84 F2x, F3x ATM not provision correctly (PDI)

01/16 84 All Bluetooth Disconnection Issues

01/16 PuMA Hotline Update

01/16 Warranty Top Ten

01/16 Revised CPO Inspection Guidelines

01/16 Warranty Appeal Process

01/16F15 PHEV, F30e PHEV

High Voltage Emergency Seperation Point V030116

01/16 TeileClearing Updates

01/16 Oil Consumption Cases

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