your guide to online banking - alliance bank - greenville, tx · 1 welcome to alliance bank’s...

Your Guide to Online Banking

Visit www.alliancebank.com today!

Welcome

Your Guide to Online Banking

Published by Murphy & Company, Inc.459 Sovereign CourtBallwin, MO 63011www.mcompany.com

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DisclaimerConcepts, strategies and procedures outlined in this guide can and do change and may not be applicable to all readers. The content in this guide is not warranted to offer a particular result or benefit. Neither the author/publisher, nor any other party associated with this product shall be liable for any damages arising out of the use of this guide, including but not limited to loss of profit, commercial, special, incidental or other damages. For complete product and service information, please refer to the terms, conditions and disclosures for each product and service.

www.alliancebank.com 1

Welcome to Alliance Bank’s Online Banking!

In an effort to provide you with a more innovative banking experience, we’ve introduced a new Online Banking platform. With this new service, you’ll enjoy the benefits of 24/7 access to all of your Alliance Bank accounts.

We have enclosed information designed specifically to guide you through our successful new Online Banking platform. Please take a few moments to review the necessary steps and other important details within this guide.

Our commitment is to make this experience as smooth as possible for you. We’re ready to help you with any questions you may have. Please feel free to contact your local Alliance Bank location or call us toll-free at (877) 903-2265. You may also e-mail us at info@alliancebank.com.

Thank you for your trust and confidence in Alliance Bank. We look forward to serving your banking needs for many years to come.

Welcome

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Online.Banking.Overview .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .4Logging.In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Enhanced.Login.Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6Getting.Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Account.Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8Account.Detail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9Transfer.Funds .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . 10Download.(Export) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Statements .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . 12Mobile.Banking/Alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Bill.Pay.Overview .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . 14Set.Up.Payees. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Make.Payments .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . 16Make.Recurring.Payments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Expedited.Payments .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . 18Edit/Cancel.Payments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Payment.History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20Additional.Services .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . 21User.Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22Quick.Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23Frequently.Asked.Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24Contact.Us . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Table of Contents

www.alliancebank.com 3

SecurityThere.is.nothing.more.important.to.us.than.knowing.our.customers’.online.financial.transactions.are.private.and.secure ..We.work.continually.to.update.our.systems.to.protect.your.information.with.tools.that.include,.but.are.not.limited.to.encryption,..firewalls,.antivirus.software,.intrusion.detection.and.application.security ..Your..information.is.never.directly.connected.to.the.Internet .

Alliance.Bank.understands.the.sensitive.nature.of.your.financial.information,.and.that’s.why.we.make.our.online.security.practices.our.top.priority ..We.have.several.measures.in.place.that.work.together.to.provide.a.high-level.of.security .

Password and ConfidentialitySecurity.is.strengthened.by.your.efforts.in.keeping.all.account.and.login.data..confidential ..Never.share.your.password.with.anyone.and.never.include.account..specific.details.within.an.unsecured.e-mail .

The.most.secure.passwords.are.those.which.use.a.combination.of.both.alpha.and.numeric.characters ..Avoid.using.easily.obtained.personal.data.within.your.password,.such.as.initials.and.birth.dates.or.loved.ones’.names .

In.addition.to.password.security,.additional.security.steps.to.verify.your.identity.have.been.installed.on.our.system ..Part.of.this.identification.process.includes.recognizing.the.computer.you.normally.use.to.access.Online.Banking ..This.information,.coupled.with.your.normal.login.details,.is.incorporated.into.your.online.identity.profile ..With.these.extra.layers.of.security.in.place,.you’ll.be.able.to.rest.easy.knowing.your.account.information.is.protected.from.a.broad.range.of.security.issues .

Enhanced Login SecurityIn.addition.to.password.security,.Enhanced.Login.Security.(ELS).has.been.installed..on.our.system ..Enhanced.Login.Security.has.protection.which.further.verifies.your.identity ..Part.of.this.identification.process.includes.recognizing.the.computer.you..normally.use.to.access.Online.Banking ..This.information,.coupled.with.your.normal.login.details,.is.incorporated.into.your.identity.profile.to.ensure.your.security .

Automatic Sign OffClick.Sign.Off.and.close.your.browser.when.you.are.finished.with.your.Online.Bank-ing.session ..In.the.event.you.forget.or.are.unable.to.sign.off,.or.if.there.is.no.activity.on.your.workstation.for.an.extended.period.of.time,.Alliance.Bank.will.automatically.end.your.Online.Banking.session ..To.resume.a.timed-out.session,.you.will.need.to.repeat.the.login.steps .

4 Your Guide to Online Banking

Logging InWith.Online.Banking,.you.have.access.to.your.account.information.24.hours.a.day,..7.days.a.week ..Now.you.can.do.everything.you.need.to.from.home,.work.or.anywhere.you.have.Internet.access ..Online.Banking.provides.a.private,.secure.and.easy.way.to.manage.your.finances ..

Online Banking Overview

With Online Banking, You Can:

•..Check.balances.and.monitor.activity.in.your.Alliance.Bank.deposit.and..savings.accounts .

•.Transfer.funds.between.accounts .

•.Make.Alliance.Bank.loan.payments .

•.View.check.images .

•..Export.your.account.information.for.use.in.financial.management.software.such..as.Quicken® .

•.Receive.notifications.via.e-mail.about.account.balances.and.cleared.checks .

•.Send.Alliance.Bank.a.secure.e-mail.inquiry .

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Logging InOnce.you’ve.logged.in,.you’ll.be.able.to.view.your.account.information,.transfer.funds,.pay.bills.and.more .

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1.|..Open.your.browser.and.go..to.www .alliancebank .com .

2.|..Select.the.Internet.Banking.link,..enter.your.User.ID.and.Password,..then.click.Login.to.continue .

3.|..If.you.are.a.first.time.user,.select.an.option.from.the.drop-down.menu..to.enroll.for.Alliance.Bank’s.Online.Banking.today!

Note:.As.a.security.measure,.if.you.or.someone.attempting.to.gain.access.to.your.account.uses.an.incorrect.User.ID.and/or.Password.three.times.in.a.row,.your.account.will.be.locked..until.Alliance.Bank.is.notified ..Contact.your.local.branch.to.have.your.account.unlocked .

6 Your Guide to Online Banking

Getting StartedEnhanced Login SecurityThe.first.time.you.log.in.to.Online.Banking,.you.will.be.prompted.to.set.up.your..Enhanced.Login.Security.(ELS) ..The.first.part.of.this.process.is.answering.a..challenge.question.that.will.be.used.to.verify.your.identity.should.you.log.in.from..a.computer.we.don’t.recognize ..The.second.step.is.enrolling.your.computer.with..extra.security.features .

Once.you.have.completed.the.registration.process.you.can.log.in.as.normal ..If.you.log.in.from.a.computer.unknown.to.us,.you.will.be.presented.with.a.challenge.question ..Simply.answer.the.question.exactly.as.you.answered.when.setting.up.the.question.and.continue.to.access.your.accounts .

1.|..Select.a.question.from.each.drop-down.menu.and.enter.the.answers.in.the.fields.provided .

2.|..Select.whether.you.wish.to.have.your.computer.set.to.Private.or.Public ..Login.requirements.vary.upon.selection ..Click.Continue.when.finished .

3.|..Take.a.moment.to.review.and.confirm.your.questions,.answers.and.settings,.then.click.Save.and.Continue .

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Getting StartedWith.Online.Banking.it’s.safe,.fast.and.easy.to.manage.your.finances.on.your.terms ..To.get.started,.first.launch.your.web.browser,.(Microsoft®.Internet.Explorer,.Mozilla®.Firefox®.or.SafariTM).and.go.to.www .alliancebank .com .

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1.|..Please.read.through.the.Online..Agreement.and.Disclosure,.then..click.I.Agree.at.the.bottom.of.the.screen.to.continue .

2.|..For.security.purposes,.you.will.be.required.to.change.your.Password ..Enter.your.New.Password,.then..re-enter.it.in.the.fields.provided...and.click.Continue .

•.|..If.you.need.assistance,.please..call.(877)-903-2265 .

Note:.Once.you’re.in.the.system,.sign.up.for.free.customized.Alerts ..Turn.to.page.13.to.find.out.how.Alerts.help.you.stay.on.top.of.your.finances .

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8 Your Guide to Online Banking

Account DetailAccount AccessThe.Account.Summary.page.will.display.once.you’re.logged.in ..From.this.location,..you.can.quickly.access.all.your.accounts.from.one.screen,.view.your.account..balances.or.review.your.account.history ..Click.the.Account.Access.link.to.return..to.this.page.from.anywhere.in.Online.Banking .

1.|..Click.a.linked.Account.Name.or.the.View.Recent.Transactions.link.to.view.detailed.account.history .

2.|..Click.the.Printer-Friendly.Version..link.to.make.a.hard.copy.of.your..account.information .

3.|..The.Account.Balance.is.the.balance..that.includes.all.deposits.and..withdrawals.that.were.processed..by.the.prior.day’s.close.of.business ...The.Available.Balance.does.reflect.the.current.day’s.pending.activity .

4.|..Enter.the.Amount.and.select.the..funding.and.destination.accounts..to.create.a.Quick.Transfer .

5.|..For.your.security,.remember.to.sign..off.when.finished .

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Account DetailWhen.you.select.an.account.from.the.Account.Summary.page,.your.detailed.Account.Activity.will.display ..Conveniently.monitor.the.status.of.your.accounts.and.view.your.transactions.immediately ..You.may.also.access.this.feature.by.clicking.the.View..Recent.Transactions.link .

1.|..View.quick.stats.for.your.account,.including.up-to-the-minute..balance.information .

2.|...View.transaction.history.by..selecting.a.different.date.range..and.clicking.Submit .

3.|..View.transaction.information.for.a..different.Alliance.Bank.account.by..selecting.it.from.the.drop-down..menu.and.clicking.Submit .

4.|..Below.the.transaction.details,.you..can.download.transaction.history.into.your.personal.financial..management.software .

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10 Your Guide to Online Banking

Download (Export)Transfer FundsIt’s.easy.to.transfer.money.from.one.account.to.another ..You.can.use.the.Transfer.Funds.feature.to.make.payments.to.your.loan.account,.including.your.car.loans.or.your.Home.Equity.line.of.credit ..Use.recurring.transfers,.with.a.variety.of.frequency.options,.to.manage.your.ongoing.budgeting.needs ..Choose.Transfer.from.the.main.menu.to.get.started .

1.|..Enter.the.Transfer.Amount .

2.|..Select.an.account.to.transfer.funds.From.and.To .

3.|..If.you.are.performing.a.Loan..Transfer,.select.whether.it.is..a.Standard.Payment.or..an.Overpayment .

4.|..Click.Transfer.Funds.to.confirm..your.transfer.details.in.a..secondary.screen .

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Note:.For.a.loan.payment,.choose.the.appropriate.payment.option .

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Download (Export)Download.your.account.information.into.your.personal.financial.management..software ..Track.your.expenditures,.monitor.your.budget.and.forecast.balances.by.downloading.your.daily.activity ..Click.Download.from.the.Account.Access.submenu..to.begin .

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1.|..Select.the.Account.for.which.you’d..like.to.download.information .

2.|..Enter.the.date.range.desired .

3.|..Select.the.format.compatible..with.your.personal.financial..management.software .

4.|..Click.Download.Data.to.save..the.file .

Note:.Accurately.create.and.monitor.your.monthly.budget.by.downloading.your.daily.activity ..Once.set.up,.you.can.analyze.your.spending,.then.modify.your.budget.to.make.the.most.of.your.funds .

12 Your Guide to Online Banking

Mobile Banking/Alerts

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StatementsAs.a.new.benefit,.you.can.view.your.monthly.statements.online.just.as.you.would.see.them.on.paper ..Click.Online.Statements.from.the.main.menu.to.begin .

1.|..Select.the.account.you.wish.to.view.a.statement.for.from.the.drop-down.menu,.then.click.Submit .

2.|..To.view.a.statement.from.Alliance.Bank,.click.here .

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Mobile Banking/AlertsIt’s.easy.to.set.up.convenient.alerts.to.notify.you.when.your.accounts.meet.specified.conditions ..Create.alerts.to.remind.you.of.a.low.balance.or.to.inform.you.when.a.large.transaction.has.posted.to.your.account ..You.can.also.select.multiple.accounts.for.our.Online.Banking.system.to.monitor.for.you ..Click.the.Mobile.Banking.&.Alerts.tab.to.begin .

Text.Message.BankingText.Message.Banking.makes.it.easy.to.access.account.balances.and.transactions,.right.on.your.mobile.phone ..It’s.the.fastest.way.to.get.your.balances.anytime,..anywhere ..Just.text.a.short.command.to.454545,.and.you.will.quickly.receive.the.information.you.want ..

Not.only.is.Text.Message.Banking.fast,.it.is.secure ..We.never.send.confidential..information.such.as.User.ID’s,.Passwords.or.complete.Account.Numbers.via.Text..Message.Banking .

1.|..Select.the.Primary.Text.Banking.Account.from.the.drop-down.menu .

2.|..Select.the.Transfer.Source.Account.from.the.drop-down.menu .

3.|..If.you.would.like.to.be.notified.of.your.Primary.Account.or.when.the.balance.is.above.or.falls.below.a.certain.amount.via.text,.check.the.appropriate.box .

4.|..To.be.notified.when.a.payment.clears.or.when.a.deposit.exceeds.a.certain.amount.via.text,.check.the.appropriate.box.and.enter.the.amount .

5.|..To.Add.an.E-mail.Alert.and.Notification,.select.the.alert.from.the.drop-down.menu.and.click.Add .

6.|..Check.the.appropriate.balance.threshold.and.enter.the.amount .

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14 Your Guide to Online Banking

Set Up PayeesBill Pay OverviewMaking.payments.online.is.quick.and.easy.with.Alliance.Bank’s.Bill.Pay ..Click.the.Bill.Payment.link.to.access.all.the.bill.pay.options ..The.Make.Payments.screen.displays.for.quick.payments .

1.|..Click.Make.Payments.to.get.started.making.payments.online .

2.|..After.a.quick.enrollment,.the.first..step.in.making.your.payments.online.is.setting.up.payees ..Enter.the.Payee.name.in.the.field.provided,.then..click.Add .

3.|..Once.payees.are.set.up,.select.a..Payee,.enter.the.Amount.and.the..Pay.Date,.then.click.Pay.(See.page.17) .

4.|..A.list.of.Pending.Payments.will..display.here .

5.|..Any.Recent.Payments.are..located.here .

Note:.Click.Add.Payment.from.the.verification.page.to.complete.your.payment .

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Set Up PayeesThe.first.step.in.making.payments.online.is.to.enter.your.payee.information ..A.Payee.can.be.any.company.or.person.you.pay.from.your.utility.company,.to.your.credit.card,.to.your.baby.sitter ..It.just.takes.a.few.minutes.to.set.up.a.new.bill,.and.you.only.have.to.do.this.one.time.for.each.new.payee ..It’s.helpful.to.have.a.recent.bill.or.statement.available.for.reference .

1.|..Enter.the.Payee.name.in.the.field.provided,.then.click.Add .

2.|..Enter.the.Payee.information.in.the.fields.provided,.then.click.Continue .

3.|..Confirm.your.Payee.Information,.the.click.Go.to.Make.Payments.to.begin.making.payments .

Note:.You.may.not.use.Online.Bill.Pay.to.pay.governmental.fees,.taxes.or.court-directed.obligations.such.as.alimony.or.child.support ..You.can.use.Online.Bill.Pay.from.anywhere.in.the.world,.but.payees.must.be.within.the.United.States .

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16 Your Guide to Online Banking

Make Recurring PaymentsProcess.a.one-time.payment.for.one.or.more.payee.from.a.single.screen ..There’s..no.need.to.hassle.with.checks,.stamps.and.envelopes.–.send.the.payment.with.a..few.clicks.of.your.mouse ..Click.Make.Payments.from.the.Bill.Payment.submenu.to..get.started .

1.|..Payees.are.listed.for.payment .

2.|..Choose.the.account.from.which..to.make.each.payment .

3.|..Enter.the.Amount.to.pay ..If.no..payment.is.required.for.a.listed..payee,.leave.the.fields.blank .

4.|..Enter.the.Due.Date ..The.field..will.automatically.prefill.with..the.proper.date.for.payment..schedule.or.select.a.date.from..the.convenient.calendar.feature .

5.|..Click.Pay.to.confirm.the.payment.details.in.a.secondary.screen..before.completion .

Note:.Add.Payment.from.the.verification.page.to.complete.your.payment ..Make.sure.to.look.early.enough.in.advance .

Automatic.payments.take.approximately.three.days.to.process ..Manual.payments.take..approximately.five.days.to.process .

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Make Payments

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Make Recurring PaymentsFor.bills.that.occur.on.a.regular.basis.and.have.the.same.payment.amount.each..time,.such.as.your.mortgage.or.car.loan,.you.can.save.time.by.setting.up.automatic..recurring.payments ..You’ll.have.the.convenience.of.automatic.payments,.but.the..flexibility.to.cancel.or.change.the.details.as.needed .

1.|..Select.the.drop-down.arrow.next..to.the.payee.you.wish.to.have.recurring.payments.for,.then.click..Pay.automatically .

2.|..Choose.your.Funding.account.from.the.drop-down.menu .

3.|..For.recurring.payments,.select.the.Pay.automatically.at.regular.intervals.radio.button .

4.|..Enter.the.Amount.of.the.payments .

5.|..Select.the.Payment.Frequency.from.the.drop-down.menu .

6.|..Select.the.duration.of.your..recurring.payment .

7.|..Click.Save.Changes.to.confirm.the.schedule.details.before.completion .

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18 Your Guide to Online Banking

Edit/Cancel PaymentsNeed.to.send.a.last.minute.payment?.We’ve.all.been.there ..Expedited.Payments.is.a.standard.feature.within.our.Online.Banking.Bill.Pay.System.that.allows.you.to.do.just.that ..You.can.send.Expedited.Payments.to.virtually.any.payee,.anywhere,.no.later.than.next.day .

Expedited Payments

Note:.These.payments.are.subject.to.a.convenience.fee.that.is.automatically.debited.from.your.funding.account .

1.|..Select.the.drop-down.arrow.next..to.the.payee.you.wish.to.have.the.Expedited.Payment.for,.then.click..Send.Expedited.Payment .

2.|..Select.the.Payment.Type .

3.|.Enter.the.Amount .

4.|..Choose.the.funding.account.from.the.drop-down.menu .

5.|..Click.Continue.Payment.to.confirm.the.payment.details.in.a.secondary.screen.before.completion .

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Edit/Cancel PaymentsEven.after.you.have.scheduled.a.payment,.you.can.edit.or.cancel.a.payment.any..time.up.to.the.time.it.is.processed ..This.convenient.feature.gives.you.the.freedom..to.change.the.way.you.make.your.payments .

1.|..To.Edit.or.Cancel.a.payment.up.to.the.time.it.is.processed,.click.one.of.the.links.here .

2.|..Make.any.changes.necessary,.then..click.Save .

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Note:.The.Cancel.button.deletes.the.payment.and.all.future.recurring.payments.made.to.that.payee .

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20 Your Guide to Online Banking

Additional ServicesPayment HistoryYou.have.complete.control.–.including.the.ability.to.modify.or.delete.payments..before.they.are.processed ..View.your.Pending.Payments.in.the.Payment.Center.screen ..Once.bills.are.paid,.you.may.view.and.sort.your.payment.history ..Sort.by..payee,.date.processed,.status.or.source.account .

1.|..Click.the.drop-down.arrow.next.to.the.Payee.you.want.to.view,.then.click.View.payment.history .

2.|..A.list.of.payments.you.have.made.to.this.payee.are.shown.here .

3.|..To.view.Payment.details.or.Add.a.Note,.select.one.of.these.links .

4.|..To.Print,.Download.your.history.to.a.format.compatible.to.your.online.finan-cial.software.or.Edit/delete.a.report,.select.the.appropriate.link .

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Additional ServicesAlliance.Bank’s.Online.Banking.offers.convenient.features.and.services.to.save.you.time ..You.can.reorder.checks.with.a.click.of.a.button ..

1.|..To.reorder.checks,.select.the..account.from.the.drop-down..menu,.click.Enter,.then.follow..the.on-screen.instructions .

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22 Your Guide to Online Banking

Quick StepsUser OptionsIt’s.important.that.you.keep.your.personal.contact.information.up-to-date ..If.there..is.ever.a.problem.with.your.account,.Alliance.Bank.will.contact.you ..The.User..Options.button.enables.you.to.edit.your.personal.information.as.well.as.other..important.settings .

Ch.ange.Password:.We.recommend.you.change.your.password.every.90.days.or.any.time.you.feel.someone.may.have.observed.you.entering.it .

Ch.ange.Timeout:.This.allows.you.to.change.the.amount.of.inactivity.you.allow.before.your.session.will.automatically.expire .

En.hanced.Login.Security:.Protect.your.Online.Banking.accounts.from.being.accessed.by.someone.other.than.you ..This.free.feature.adds.extra.security..beyond.just.your.password .

E-mail.Address:.Change.your.contact.e-mail.address .

Ch.ange.Newsletter/Promotional.E-mail.Subscription:.Choose.whether.to.receive.promotional.e-mails.from.Alliance.Bank .

History.Date.Range:.Change.the.amount.of.history.automatically.shown .

Default.History.Sort.Order:.Change.how.your.history.automatically.sorts .

Ch.ange.Start.Page:.Specify.a.different.page.displayed.when.you.log.in .

Ch.ange.Account.Nicknames:.Assign.and.change.nicknames.of.accounts.to.make.them.easier.to.work.with .

Ch.allenge.Question.Setup:.Identify.questions.used.to.verify.your.identity.should.you.ever.forget.your.password.or.we.don’t.recognize.the.computer.that.you.are..using.to.access.your.account.through.Alliance.Bank’s.Enhanced.Login.Security .

Ch.ange.User.ID:.You.will.need.to.enter.your.new.User.ID.the.next.time.you.access.Online.Banking ..Your.new.User.ID.needs.to.be.6-20.characters.in.length.and.contain.at.least.five.letters.and.one.number .

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Quick StepsLogging.In1 ..Open.your.web.browser.and.go.to.www .alliancebank .com .2 ...Select.the.Internet.Banking.link,.enter.your.Alliance.User.ID.on.the.Login.page,.

then.click.Submit .3 ...Enroll.in.Alliance.Bank’s.Online.Banking.today.and.learn.more.about..

our.online.security.promise .

Transfer.Funds1 ..Enter.the.Transfer.Amount .2 ..Select.an.account.to.transfer.funds.From.and.To .3 ...Select.the.type.of.payment.you.wish.to.make .4 ...Click.Transfer.Funds.to.confirm.your.transfer.details..

in.a.secondary.screen .

Add.Payees1 ...Enter.the.Payee.Name.as.it.appears.on.your.bill.and.click.search .2 ...Fill.in.the.appropriate.billing.information,.including.your.account.number..

with.the.payee,.if.applicable .3 ..Click.Continue.to.confirm.the.information.before.completion .

Making.a.Bill.Payment1 ..Choose.the.account.from.which.to.make.each.payment .2 ...Enter.the.Amount.to.pay ..If.no.payment.is.required.for.a.listed.payee,.leave..

the.fields.blank .3 ...Enter.the.Due.Date ..Check.the.estimated.delivery.time.for.each.payee.to..

ensure.that.you’ve.allowed.at.least.three.to.five.business.days.for.your..payments.to.process .

4 ..Click.Make.Payments.to.confirm.the.payment.details.before.completion .

24 Your Guide to Online Banking

Frequently Asked Questions Contact UsCan.I.directly.connect.to.Online.Banking.from.Quicken®.or.QuickBooks®?Yes ..Account.Export.allows.you.to.export.your.financial.institution’s.account..information.into.a.formatted.file ..The.file.will.be.downloaded.onto.your.hard..drive.where.it.will.be.available.for.you.to.import.into.a.personal.financial..management.software.program ..From.those.programs,.you.will.be.able.to..directly.connect.to.the.Online.Banking.system .

How.do.I.change.my.password?The.Change.Password.feature.allows.you.to.change.the.password.you.use.to.access.your.Online.Banking.services ..Verify.your.pieces.of.information.to.confirm.identity ..Create.your.new.Password.and.reenter.it.for.confirmation,.then.click.Continue .

How.do.I.know.Online.Banking.is.secure?In.addition.to.permissions.and.passwords,.Enhanced.Login.Security.strengthens.the.safeguard.by.adding.steps.to.verify.your.identity.with.Security.Questions .

How.do.I.view.my.Statements?To.view.your.statements,.you.must.first.login.to.Online.Banking ..From.the.main.menu,.select.the.Online.Statements.link,.then.select.the.account.for.which.you.would.like.to.view.a.statement ..A.list.of.the.available.statements.for.this.account.will.appear.and.you.may.select.the.statement.you.would.like.to.view .

How.much.transaction.history.will.I.see?You.will.be.able.to.view.up.to.6.months.of.transaction.history.on.your.accounts.in.Online.Banking .

How.do.I.place.a.Stop.Payment?To.place.a.Stop.Payment,.you.can.change.or.cancel.any.payment.online.any.time.up.to.the.time.it.is.processed .

Can.I.receive.electronic.bills?Yes ..You.will.need.to.establish.e-Bills.with.specific.payees ..Eligible.payees.will..display.a.large.green.E.logo ..Click.on.the.E.to.enroll .

We’re.ready.to.help.you.with.any.questions.you.may.have ..Please.feel.free.to.contact.your.local.Alliance.Bank.location,.or.telephone.our.Customer.Service.Center.toll-free.at.(877).903-2265.during.regular.banking.hours ..You.may.also.e-mail.us.at..customercare@alliancebank .com .

1.|..Click.here.to.compose.an.E-mail.message.to.us .

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Note:.Please.remember.e-mail.is.not.a.secure.method.for.which.to.send.account.numbers.or.other.sensitive.information .

Contact Us

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Visit www.alliancebank.com today!