workshop on innovations in service delivery and the scope for south-south and triangular cooperation

David South Consulting | HEALTH

For: Workshop on Innovations in Service Delivery and the Scope for South-South and Triangular Cooperation

Dhaka, Bangladesh 9 - 11 December 2017

Why innovate?

What does innovation look like?

Four types of innovation: Product innovation Process innovation

Marketing innovation Organizational innovation

(OECD: Oslo Manual)

300 plus tech hubs in Africa and rising (ventureburn)

Available digital data increasing by 40 per cent every year (UN Global Pulse)

75% of digital projects fail and very few of the remaining 25% actually achieve or exceed their original goals (BBC).

Information technology is just 10% of the solution (Frontline SMS)

Meaning … you will need to apply all these forms of innovation to succeed.

The Big PictureGlobal Internet users: 3.58 bn (2017)

731 million in China460 million in India

Percentage of population who is a mobile phone subscriber: Latin America: 70% Asia-Pacific: 65%

MENA: 59%Sub-Saharan Africa: 44%

IT spending worldwide in 2016 was US $3.4 trillionUS $1.2 trillion on digital transformation in 2017 (IDC)

Crisis leads to opportunity Public demand combined with IT revolution driving

need to innovate (gosh.nhs.uk)

IT revolution combined with crisis = Urgent need to communicate about

“biggest peacetime economic collapse” (un-mongolia.mn)

Global economic crisis + mobile technology revolution = Southern Innovator (southerninnovator.com)

Impact - think like an entrepreneur and marketer

- use psychology/sociology - be the success

Innovation - off-the-shelf software

- scoping phase - budgets matter

- set high standards

Scaling up - be realistic

- consent and buy-in - it is political

Sustainable Funding - micro payments

- make it a success - partner with digital companies

- use time

LESSONS LEARNED

Data and Evidence - Big data

- Data deluge- Aadhaar

- Free services- Health and medical data

- Super computers- Positive data harvesting

SDGs and PartnershipsChallenges and Opportunities

The future: “People are the real wealth of a nation”