workshop 4. rethinking and refinement of risk assessment ... · safety and health at work is...

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Workshop 4.

Rethinking and Refinement of Risk Assessment: Future Trends

Dr. Natalie Lotzmann

Vice President Human Resources, Chief Medical Officer,

Head of Health & Well-Being, SAP SE

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Purpose of Health & Safety Risk Assessments

VISION STRATEGY

Happy and healthy workplaces Deliver data on evidence

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The Starting Point

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➢ Job shift within economic sectors80% of jobs outside of production

➢ Shift of physical health hazards

towards mental burdenAlso within 20% production workforce!

Trends in Digital Transformation I

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➢ Critical competitive advantage: People

→ Engagement triggered by experience

→ Health & Safety → Well-Being & Happiness

➢ Shift from assessment of working

conditions to surveys

on perception, motivation & needs

Trends in Digital Transformation II

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➢ Most large and mid sized companies

conduct surveys*

▪ 96% of Fortune 500 companies▪ 76% once a year or more frequent

▪ 86% conduct digitally

▪ 65% of midsize companies

* Source: Burke Inc. Research 2018: Jaci Jarrett Masztal, Ph.D., Diane M. Salamon, Gabriela Pashturro, Psy.D. & Lisa Steelman, Ph.D.

Trends in Digital Transformation III

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Trends in Digital Transformation III

Source: Burke Inc. Research 2018:

Jaci Jarrett Masztal, Ph.D., Diane M. Salamon,

Gabriela Pashturro, Psy.D. & Lisa Steelman, Ph.D.

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The Challenge

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➢ Digitalization makes surveys➢ Easy to set up

➢ Easy to analyse

➢ Dramatic increase of surveys➢ E.g. >2000 surveys a year at SAP

Challenge I: Overflow

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➢ Shift in Workforce

towards Digital NativesGen Y & Z majority of workforce▪ 50% by 2020

▪ 70% by 2030

➢ Are used to vote, want to give feedback!➢ But: ▪ Survey overflow, hard to attract

▪ Short attention span

▪ Simplicity is a must

Challenge II: Demand

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More data-

more insight??

Challenge III: Relevance

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➢ V in VUCA: ➢ Reality overtakes survey results

➢ Data outdated by publishing

Challenge III: Relevance

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More insight -

More targeted

execution??

Overall Challenge

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How?

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It´s about people.

What matters is

their experience!

Conclusion I

In all fields of work.

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Simple

Relevant

Actionable

Conclusion I

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The journey to simplicity

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What if… You could ask

ONE Question only?

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What would it be ??

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The Way Forward

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Recap: Purpose of Health & Safety

VISION STRATEGY

Happy and healthy workplaces Deliver data on evidence

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People´s Needs Company Offers Owners

Health & Well-Being

Flex Location

Flex Time

Carrier Paths

Transpareny & Communication

Diversity & Includion

EQ & SoftskillTraining

Resilience, Mindfulness &

Relaxation

Sports & Fitness

Check Ups

Working Conditions & Ergonomics

Supporting Technology

Supportive Leadership

Good Relationships

Trust, Empowerment

Fairness

Perspective

Life Balance

Managing Director

Human Ressources

People Development

Corp. Communication

Health Management

Occupational Med & Psych

Company Sports & Fitness

Facility Management

Occupational Safety

IT

Appreciation, Recognition

Team Spirit, Sense of Belonging

Purpose, Pride to Contribute

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➢ Customer Focus➢ Education → Listening

➢ Boosting experience

➢ Integration & Simplification

The Future

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Global

People

Survey

How We

Run

Behaviors

SAP´s people journey towards the intelligent enterprise

2015

Run Your

Way

Leadership

Trust Index

20131998

2017

SAP Talk

2017

Business

Health

Culture

Index

2010

Intelligent

Enterprise Happiness

ScoreRUN

HEALTHY

Health

Management

System

2018

20192019 #1 Glassdoor

Best Place to Work For

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Example: Intergrated Reporting in Health Management System

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Example: SAP Work-Life

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One ongoing Question:

“How are you today?”

Experiments

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www.healthy-workplaces.euPUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ

?

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www.healthy-workplaces.euPUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Contact:

Dr. Natalie Lotzmann

Global Vice President Human Resources

Chief Medical Officer, Head of Global Head and Well-Being

SAP SE

n.lotzmann@sap.com

Thank You.

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AppendixHow to basics

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➢ Ask the least amount as possible More than 12 minutes result in a drop of responses

➢ Ask simple questions Complex verbiage creates questions that are too long and may

touch on more than one topic in one question

➢ Don’t ask too many open-ended questionsThey take longer to complete and are harder for you to analyze

➢ Make it a superior consumer experience

by making it quick to complete and easy to understand.

➢ Use gamification whenever possible

➢ Test it upfront

How to: Length

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➢ Meeting Expectations

➢ Higher response rate

➢ Ease of administration

➢ Quick reporting

➢ Low cost to produce

➢ Make it mobile: 50% of all surveys

conducted online are started on a mobile device.

How to: Digitize

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➢ Provide introduction with the amount of time to

complete

➢ Provide a progress bar

➢ Provide a submit button

➢ Allow to save and continue later

➢ Cover as many languages as possible

➢ Accommodate participants with different abilities

How to: Transparency

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➢ The channel, content, length and quality of your

communication contributes to your response rates

➢ People are more likely to respond to surveys of

personal interest

➢ Ensure you have selected the right target audience

➢ Send additional survey reminders

➢ Select a well-known, high ranked and trusted

sponsor for the invitation

How to: Communication

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➢ Make anonymity by highest level of data protection

➢ Avoid tracking or ask on demographics

➢ If these information is essential, ask at the end of

questionnaire

➢ Data procedure and purpose of the survey

should be addressed in a survey disclaimer

How to: Confidentiality

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➢ Plan enough time for your entire project

➢ Consider other surveys in parallel, vacation time,

quarter ends etc.

➢ In case of more than one survey cycle, assure

enough time in between the cycles and let your

participants know what happened with the results

of the last cycle.

How to: Timing