wfms management presentation (1)
Post on 22-Sep-2014
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Field PowerWork Force Management System for STC Network Operations
WFMS Goals and Objectives
To improve service delivery by optimizing Field Operations through automation of:
Scheduling (who is available and has the right skills to do the job?)
Dispatching (who is available now for the task at hand?)
Technician tracking (who is where at any given time?)
Business Reporting (who did what, how and when?)
Areas Covered:
Preventive Maintenance
Corrective Maintenance Activities and Integration with RTTS
Spares Management
Field Power Architecture
PMR / CMR Scheduling
Dispatch Control
Spares Management
Integration with RTTS
Multivendor support
Repair Center
Offline Functionality for Laptop, smartphone, PDA
GPS/Map Tracking
Domain Admin
Super Admin
Engineers/Technicians
Field Power Hierarchy
Supervisor/dispatcher
Imanco / Zahran
Work Order Details
View Attachments View Work order History View Site & Node
Information Details of Previous Work
Orders on same Node
Assign Technician Schedule/Re-schedule
work order Close / Approve Work
Order Print Work order View Checklist (pre-
requisites)
Single click Scheduling Single Click to resolve
conflicts Manage by Region, Route
or Vendors
Dispatch Control
Instant field status updates
Drag and Drop using your browser
Color coded to indicate alerts and schedules
Completely Field Manageable
Intelligent Scheduling – day/week View
Technician’s work schedules
SLA’s and Priorities Least Distance
Job duration and Overtime avoidance
Parts availability / Scheduled Delivery
Technology and Skills
Map – based Tracking
Track and view technician / job information via Navteq Map
Jobs can be rescheduled or reassigned to technicians by drag & drop in dispatcher control Window
System assigns the best technician with the right skills shortest distance matching Technology site restrictions (e.g. Muslim-only sites) other predefined criteria
Task/Job Re-schedule
Access application through Laptop , smartphone or PDA
Instant (Real Time) Field updates (In Route, onsite, complete…etc)
Ability to Add parts, Quick pick, View Equipment history & Check lists
Photo / Document upload SMS alerts to technicians
Technician Interface
Offline Functionality
Provides Mobility and Saves on Data plan (3G) Usage
Step 1: Connect to Network [LAN or 3G] and collect Day’s/Week’s Tasks
Step 2: Disconnect and make updates while offline
Step 3: Connect and Synchronize
Field Power Dashboard
Configurable Dashboard with Different views for Technician, Dispatcher and Management
Field Power Reports
PMR Monthly Summary Report
Pre-formatted MSP Deliverable Report
Field Power Reports
Failed Tests Report
Lists all the tests that failed
Field Power Reports
PMRs Classified by Service Center
Field Power Reports
Upcoming PMR Report
Used by NMC Control to plan for future PMRs
https://wfms.network.stc.com.sa For access and more information contact:
Business Automation & Tools – PS/NO
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