welcome! - dis€¦ · streamline sales tax report reduce by 60% 500 calls/year eliminate 80% what...

Welcome!2018 User Group Conference

Elevate your game!

Hi, I am

Randy McIntyre

General Manager

We understand your business

Agriculture Construction Truck Refrigeration

Welcome!

Build Knowledge Base Make it easy to discover Produce timely how-to articles

40% of requests for assistance come via e-mail.

Less than 50% of them could be answered without more information.

Our Goals – Customer Service

Our Goals – R&D

1. Fix Accounting Batch Issues

1,600 calls/yearAverage time > 1 hour

4. Hire technical writer and introduce new Knowledge Base

2. Improve AP Vendor Lock 3. Streamline Sales Tax Report

Reduce by 60%

500 calls/year

Eliminate 80% What’s the goal?

340 calls/yearAverage time = 2.5 hours

The Conference Experience

Meet the team – We are here to help!

Wendell KnightVP, Dealer Services Keystone

Phillip ConophyVP, Development

Steve PrattKim ConoverResponse Line Lead - Network

Services

Jennifer BoucherResponse Line Rep

Mike StanovichResponse Line Rep

Tracy GriffinInstall Manager

Tim Dyck

Trace AbbottRegional Sales

Jason GrayInside Sales

Jarrod KaruzaRegional Sales

Taras TrofimovContent Marketing Specialist

Ola HallakMarketing Specialist

Bruce Nelson Director of Sales

Steve BeardenRegional Sales

Ask each other! 80Dealers

Drop by the Lab

Tell us what you think

Be a star & win a $500 Amazon Gift Card

Have a productive conference

&

Enjoy your time!

KeynoteGarrison Wynn

• Fortune 500 leader & stand-up comedian

• Author of “The Real Truth about

Success” & “The Cowbell Principle”