welcome back!. william miller stephen rollnick o: open questions a: affirmations r: reflections s:...

Welcome back!

William Miller Stephen Rollnick

Motivational Interviewing: History

OARS

O: Open QuestionsA: AffirmationsR: ReflectionsS: Summarizing

Core Skills

Open Questions• Affirmations

• Reflections• Summarizing

OARS

Activity:

Is this an open or closed question?

O Who do you live with?

O What are your skills?

O Have you ever had a job?

O What hobbies, interests, clubs, groups, or recreation activities do you enjoy?

O What did you like about your job at the cafeteria?

Change this closed question to an open question

Do you manage your own money?

OARS

Affirmation vs. Praise

• Open Questions

• Affirmations• Reflections• Summarizing

Affirmations

Let’s Practice!

• Pair up• Think of someone you

don’t like• Tell your partner several

positive qualities about the person

• (You can’t say anything negative about the person)

OARS

Questions are for ME. Reflections are for YOU

• Open Questions• Affirmations

• Reflections• Summarizing

Reflections

• Simple: repeating or rephrasing

• Complex: focus is on meaning and emotion

What the Speaker Means

Thomas Gordon (1970)

The Process of Communication

Words the Speaker

Says

What the Listener

Thinks the Heard

Words Mean

Words the Listener Hears

Hearing

Reflection

EncodingDecoding

“I really want to

connect” (what the speaker means)

“Let’s take the dog for

a walk” (what the

speaker says)

“ He is afraid of the

dark” (What the Listener

Thinks the Heard Words

Mean)

“Go with me to take the dog out” (Words the

Listener Hears)

Hearing

Reflection to check out what the speaker means

A statement can sound like either a question or a reflection based on the inflection at the end of the statement“You don’t think this is a

problem?”“You don’t think this is a problem.”

“Working is important to you?”“Working is important to you.”

“You take pride in the chores you do?”“You take pride in the chores you do.”

TIP:

What if I make a mistake?

No Problem!

CAMPFIRE!!A fun and easy way to practice reflections

#1• Go outside with your group and Form a Circle• Person 1 makes a statement to person 2• Person 2 provides a simple reflection• Person 2 makes a statement to person 3• Person 3 provides a simple reflection

CAMPFIRE!!A fun and easy way to practice reflections

#2• Remain in the circle• Person 1 makes a statement • Person 2 provides a reflection• Person 3 provides a reflection

(on the same statement)• Person 4 provides a reflection• Person 5 provides a reflection

Summaries

• Open Questions• Affirmations• Reflections

OARS

Summaries

Collecting

LinkingTransiti

on

Dan Franks: dan.franks@state.or.us

Rosalie Galliher: rosalie.galliher@state.or.us)

Heather Lynch: heather.m.lynch@state.or.us

Contact Information: