[webinar slides] key areas where information management is advancing and changing - a look ahead

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#AIIMInforma(onIsYourMostImportantAsset.LearntheSkillstoManageIt

WebinarTitle

PresentedDATE

KeyAreasWhereInforma(onManagementIsAdvancingandChanging–ALookAhead

AnAIIMWebinarPresentedDecember14,2016

Underwri(enby:

JohnMancini

ChiefEvangelist

AIIM

IntroducingToday’sSpeaker

What on earth is going on in content management these days?

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People. Process. Technology.

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In the past 35 years, we’ve been through

3 distinct eras.

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People. Process. Technology. How can we

automate content

intensive, complicated,

mission-critical processes?

“Industry” =

Departments at Fortune 500 scale

organizations.

Complex, custom and expensive

implementations.

No standard body of knowledge.

Business buyer.

Solutions are difficult to use

and require lots of training, but who cares because the people who use it

are specialists anyway?

Document Management and Workflow

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People. Process. Technology. ECM believes it’s

an enterprise layer, but often still driven by

departments; silo explosion.

“Industry” begins to spread to mid-sized companies.

Rise – and then decline – of the

“suites.”

Technology buyer.

SharePoint and then EFSS drive

upset price points.

Focus shifts from ECM “specialists”

to knowledge workers.

Usability still not a

top priority.

Enterprise Content Management

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People. Process. Technology. Process owners

can implement their own solutions.

Business

processes must be appified.

Everything begins

with mobile.

Configure, connect and

mobile skills key.

End of perimeter-based security.

Massive legacy

drag.

Usability is everything.

Even individual

users can implement their own solutions.

Blurring of lines between home and the office.

Mobile and Cloud

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There are 3 things that are important to remember

about these eras…

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These eras are coming faster and faster.

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Technologies exist in beta long before large companies put them

into practice.

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Successive eras don’t replace what came before – they are stacked on

top of what came previously.

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What does this mean in terms of how content management is

changing?

7 key things.

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#1–We’veawokenfromthedreamofasinglerepository

§  52%havethreeormoreECM/DM/RMsystems.22%havefiveormore(38%ofthelargest).

§  ThedefiniRonofECMisbecomingblurred,with52%agreeingthatin5years’Rme,ECMsystemswillbeanundifferenRatedpartoftheITinfrastructure.

§  52%oforganizaRonsareworkingtowardsacompany-wideECMcapability,butonly14%havecompletedit.

Source:AIIMIndustryWatch

Underwri(enby:

7KeyECMChangesContentManagement2007 ContentManagement2017Usersliveinaspecificrepository UsersdemandcontenttransparencyDrivenbyITandspecialists Drivenbyendusersandthebusiness

Point-basedcompliance Complianceandriskseverywhereandmorecomplex

Cloud“someday”–implementaRonbasedpricing

Cloudnow–consumpRonpricing

CollectdataandinformaRon Opera+onalizedataandinformaRonStartswithmassivemigraRonproject StartssmallBigbang,boiltheoceandeployments Appsbuiltonaconsistentcontentstrategy

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#2–It’sallabouttheenduser

§  22%considertheirECMprojecttobesomewhatstalled,and21%haveuseradopRonissues.

§  52%admitthattheyaresRlldependentontheirnetworkfile-shares.

§  Only22%havemobileaccesstoECM/RMcontent.

Source:AIIMIndustryWatch

Underwri(enby:

7KeyECMChangesECM2007 ECM2017Usersliveinaspecificrepository UsersdemandcontenttransparencyDrivenbyITandspecialists Drivenbyendusersandthebusiness

Point-basedcompliance Complianceandriskseverywhereandmorecomplex

Cloud“someday”–implementaRonbasedpricing

Cloudnow–consumpRonpricing

CollectdataandinformaRon Opera+onalizedataandinformaRonStartswithmassivemigraRonproject StartssmallBigbang,boiltheoceandeployments Appsbuiltonaconsistentcontentstrategy

Underwri(enby:

#3–Risingcompliancerisksandchallenges

§  51%havehaddata-relatedincidentsinthepast12months,including16%sufferingadatabreach.

§  45%oforganizaRonsagreethatthelackofinformaRongovernanceleavestheirorganizaRonwideopentoliRgaRonanddataprotecRonrisks.

§  Only15%oforganizaRonshaveenterprise-wideIG/RMpolicies.

§  50%relyonmanualsearchfore-discoveryacrosselectronicandpaperrecords.

Source:AIIMIndustryWatch

Underwri(enby:

7KeyECMChangesECM2007 ECM2017Usersliveinaspecificrepository UsersdemandcontenttransparencyDrivenbyITandspecialists Drivenbyendusersandthebusiness

Point-basedcompliance Complianceandriskseverywhereandmorecomplex

Cloud“someday”–implementaRonbasedpricing

Cloudnow–consumpRonpricing

CollectdataandinformaRon Opera+onalizedataandinformaRonStartswithmassivemigraRonproject StartssmallBigbang,boiltheoceandeployments Appsbuiltonaconsistentcontentstrategy

Underwri(enby:

#4–Recogni(onthatthefuturewilldefinitelybecloudy

§  87%ofindividualsurveyparRcipantsareposiRveaboutmovingECM/DMcontenttothecloud,comparedto42%oftheorganizaRonstheyworkin.

§  75%feelsecuritybycloudprovidersislikelytobebe(erorthesameastheirownservers.

§  26%oforganizaRonsareusingsomeformofcloudECMorDM,andaddiRonal27%arelikelytodeploycloudcontentsystemswithinthenext2years.

Source:AIIMIndustryWatch

Underwri(enby:

7KeyECMChangesECM2007 ECM2017Usersliveinaspecificrepository UsersdemandcontenttransparencyDrivenbyITandspecialists Drivenbyendusersandthebusiness

Point-basedcompliance Complianceandriskseverywhereandmorecomplex

Cloud“someday”–implementaRonbasedpricing

Cloudnow–consumpRonpricing

CollectdataandinformaRon Opera+onalizedataandinformaRonStartswithmassivemigraRonproject StartssmallBigbang,boiltheoceandeployments Appsbuiltonaconsistentcontentstrategy

Underwri(enby:

#5–AshiTinfocusfromcontent“storage”tocontentinsight

§  53%oforganizaRonsagreethatauto-classificaRonusingcontentanalyRcsistheonlywaytogetcontentchaosundercontrol.

§  34%oforganizaRonsareusingcontentanalyRcsforprocessautomaRon,informaRongovernance,contextualsearchorbusinessinsight.Afurther44%haveplansinplace.

§  17%considercontentanalyRcstobe“essenRal”nowfortheirorganizaRon,growingto59%in5years’Rme.

Source:AIIMIndustryWatch

Underwri(enby:

7KeyECMChangesECM2007 ECM2017Usersliveinaspecificrepository UsersdemandcontenttransparencyDrivenbyITandspecialists Drivenbyendusersandthebusiness

Point-basedcompliance Complianceandriskseverywhereandmorecomplex

Cloud“someday”–implementaRonbasedpricing

Cloudnow–consumpRonpricing

CollectdataandinformaRon Opera+onalizedataandinformaRonStartswithmassivemigraRonproject StartssmallBigbang,boiltheoceandeployments Appsbuiltonaconsistentcontentstrategy

Underwri(enby:

#6–“Content”hasbeenbalkanizedanddemocra(zed

§  FundamentalshifinhowwethinkaboutcreaRngandusingcontent:§  ConsumerizaRonofcontentuse§  PugngtheuserbackintoECM§  SupporRngbusinessoutcomes

§  Newwaysofworking:§  Mobilized,sociallyorientedandsemanRc

§  FragmentaRonofcontenttypesandresourcesSource:Gartner,atAIIMELCmeeRng

Underwri(enby:

7KeyECMChangesECM2007 ECM2017Usersliveinaspecificrepository UsersdemandcontenttransparencyDrivenbyITandspecialists Drivenbyendusersandthebusiness

Point-basedcompliance Complianceandriskseverywhereandmorecomplex

Cloud“someday”–implementaRonbasedpricing

Cloudnow–consumpRonpricing

CollectdataandinformaRon Opera+onalizedataandinformaRonStartswithmassivemigraRonproject StartssmallBigbang,boiltheoceandeployments Appsbuiltonaconsistentcontentstrategy

Underwri(enby:

#7–Appshavechangedhowweviewenterprisesolu(ons§  What’sdifferentaboutapps?

§  Therearealotofthem§  Portabilityofmobile–alwayson,alwaysavailable§  Selfservice–noneedtoaskpermissionorassistance§  Usabilityfocus–intuiRve–doonethinganddoitwell§  ConRnuousimprovement–conRnuousupdaRng

automaRcally§  Wewantthethingsweusetobeeverywhere–device

independence

Source:GeorgeParapadakisatAIIMELCmeeRng

Underwri(enby:

7KeyECMChangesECM2007 ECM2017Usersliveinaspecificrepository UsersdemandcontenttransparencyDrivenbyITandspecialists Drivenbyendusersandthebusiness

Point-basedcompliance Complianceandriskseverywhereandmorecomplex

Cloud“someday”–implementaRonbasedpricing

Cloudnow–consumpRonpricing

CollectdataandinformaRon Opera+onalizedataandinformaRonStartswithmassivemigraRonproject StartssmallBigbang,boiltheoceandeployments Appsbuiltonaconsistentcontentstrategy

Underwri(enby:

JohnMancini

ChiefEvangelist

AIIM

Blog:h(p://info.aiim.org/digital-landfill

@jmancini77

ThankYou!

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Visit:AIIM.org/ECMTraining

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