“voip” update new / expanded voice, collaboration, and mobility services for stsci

“VoIP” Update

New / expanded voice, collaboration, and mobility services for STScI

• Improved voice services– Increased reliability– Clearer audio (digital)– New handsets

• New collaboration services– Screen sharing and audio conferencing

• Jabber• WebEx (pilot)

– Chat / IM– File transfer– Presence information

• New mobility services– Softphones– Mobile clients (pilot)

VoIP project: services

• September go-live postponed• New tentative go-live Thursday, November 15th – Date depends on Telco vendor / new circuit installs

• New date:– Significantly reduces cutover risk– Enables more complete, thorough testing– Expands set of new / enhanced services– Improves training & communications– Allows for inclusion of non-ITSD staff pilot / feedback

VoIP project: overview

Cisco Jabber

Staff directory integration

Click to call—desk phone, computer, cellAudio only or Audio & Video*

Voicemail

Calendar

Call history

Call forwarding

Chat / IM

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Instant messaging

Switch to voice / video* call.

Screen / Desktop sharing

Multi-user chat

Transfer files

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Timeline

Training

October November

Staff Pilot

New Circuit Installs

ITSD Pilot

Phone Placement

Go Live

Full System Test

Old Phone Pickup

Office Cabling

QUESTIONS?

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