using the internet as a service tool. how can the internet help a technician? instant access to...

Using the Internet as a Service Tool

How can the Internet help a Technician?

• Instant access to technical information provided by manufacturers

• Locating specialty parts or products

• Getting technical support via email

• Accessing training information

• Researching upcoming seminars and conferences in a local area

• Finding a job

• Locating and buying specialty service tools

• Locating manufacturers, manufacturers reps, distributors and wholesalers

• Buying parts and supplies off hours

• Obtaining driving directions to a customer or to a seminar

How can the Internet help a Technician?

Accessing Technical Information

• Some manufacturers will publish technical information on their products

• Such as compressor curves, capacity charts, troubleshooting charts and replacement parts information

• This information can be printed for future use

• For example:

Locating Specialty Parts &

Products• The Internet can be used to find parts for

specialty equipment

• Manufacturers and their distributors can usually be found by searching the Internet

• This will save a lot of time and phone calls looking for these parts

• For example:

Getting Technical Support

• Technical support can also be obtained on the Internet

• Equipment or parts manufacturers can usually be sent an email asking a question about their products

• The only disadvantage is that this takes time for the manufacturer to respond

• For example:

AccessingTraining Information

• Training manuals, videos, and software can be obtained on the Internet

• Some manufacturers, distributors and specialty sites offer this material

• Can be purchased directly using a credit card

• For example:

Researching Upcoming Seminars & Conferences

• Many sites advertise upcoming seminars and technical conferences

• These sites can be visited occasionally to find events coming into an area

• A technician can even register for some of these events online

• For example:

Finding a Job

• The Internet is a very useful tool to search and find jobs

• There are many HVAC/R jobs posted on the Internet

• Technicians can also post their own resume on the Internet while looking for a job

• For example:

Locating & BuyingSpecialty Service Tools

• Specialty tools can be located and purchased over the Internet

• Both new and used tools can be located

• Makes shopping for tools easy and convenient

• Usually good pricing can be obtained

• For example:

Locating Manufacturers, Distributors & Wholesalers• The Internet can be used to locate a

manufacturer, distributor or wholesaler

• Makes searching for a company quick and easy

• The company address, phone number and web address will usually be displayed

• For example:

Buying Parts & Supplies

• HVAC/R parts and supplies can be purchased over the Internet and picked up at a local wholesaler or shipped directly to a contractor

• An easy way to shop for parts and supplies during off hours when the local wholesalers are closed

• For example:

Driving Directions

• The Internet can also be used to find driving directions to a customer or to a wholesaler

• Directions can be printed out and saved for future use

• Having the zip code for each location makes finding directions easier

• For example:

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