use, copyright, and ownership notice (this slide may be deleted when using this presentation in a...

Use, Copyright, and Ownership Notice(This slide may be deleted when using this presentation in a classroom course.)

• This course is the property of International Risk Management Institute, Inc. Copyright © 2007. • IRMI has developed this course as a service to the industry and is licensing its use it to all interested

parties at no cost. You have a license to use it as follows: – You may project this presentation before a group in a classroom setting.– You may print hard copies of the notes and handout copies of the slides for use in any class

presentation.– You may modify this program by adding or tailoring slides to meet your individual needs. However,

you may not remove any IRMI branding or copyright notices from the presentation, other than this copyright/license notice slide. This copyright notice slide may be deleted when you will be presenting this course in a classroom setting.

– You may include this presentation on an Internet or Intranet site for use by your employees or others as long as all IRMI copyright notices and branding, including the active hyperlink to IRMI.com, remain in place.

– Removal of IRMI branding or incorporation of some of this material into another presentation without attribution to IRMI as the source is not permitted.

– If you have a need that is not covered above, please use the “Contact Us” form on our website, IRMI.com, to make your request.

© 2007 International Risk Management Institute (IRMI), Inc.

Module 2:Advanced Search Techniques

For Risk Management and Insurance Information

© 2007 International Risk Management Institute (IRMI), Inc.

Insurance and Risk Management Internet Searches

• Overall Objective:– On completion of the three course modules, you

should be able to obtain and evaluate insurance and risk management information more effectively and efficiently through the Internet.

© 2007 International Risk Management Institute (IRMI), Inc.

Internet Search Goals (Ideals)

• Get the desired information• Get it on the first try• Get it on the first page (ideally)• Get information that is:

– current

– authoritative

© 2007 International Risk Management Institute (IRMI), Inc.

Module 2Advanced Search Techniques

for Risk Management and Insurance Information

• Boolean Searches• Google Advanced Search Options• Evaluating Search Results• Before Beginning a Search• Beyond Google• How To Peel Back a URL• What’s Not on the Free Web

© 2007 International Risk Management Institute (IRMI), Inc.

Boolean Search Operators

• AND [ apples AND oranges ]• OR [ apples OR oranges ]• NOT [ apples NOT oranges ]

or, in Google[apples -oranges]

© 2007 International Risk Management Institute (IRMI), Inc.

Google Advanced Search

© 2007 International Risk Management Institute (IRMI), Inc.

Advanced Search Options

© 2007 International Risk Management Institute (IRMI), Inc.

Words and Phrases

© 2007 International Risk Management Institute (IRMI), Inc.

File Format

© 2007 International Risk Management Institute (IRMI), Inc.

Updated When

© 2007 International Risk Management Institute (IRMI), Inc.

Where Search Terms Appear

© 2007 International Risk Management Institute (IRMI), Inc.

Advanced Search Example

© 2007 International Risk Management Institute (IRMI), Inc.

Advanced Search Results•

§ 20-1674. Notice Of Cancellation• A. No cancellation under section 20-1673 is effective unless

the insurer mails a copy of the notice of cancellation to the insured's agent and written notice of the cancellation is mailed by certified mail to the named insured at the address shown in the policy or to the last known address of the insured at least sixty days before the effective date of the cancellation, except that, if cancellation is for nonpayment of premium, at least ten days' notice of cancellation must be given. The notice must state the specific facts which constitute the grounds set forth in section 20-1673 which are relied on.

• B. The notice of cancellation shall be accompanied by a refund of unearned premium, except a premium that has been financed.

© 2007 International Risk Management Institute (IRMI), Inc.

[ Arizona 20-1673 ] Google Results

© 2007 International Risk Management Institute (IRMI), Inc.

Evaluating Search Results

• Source• Motive• Authority• Credibility• Timeliness• Objectivity

© 2007 International Risk Management Institute (IRMI), Inc.

Consider the Source

• How did you find the site?– Generic search engine– Specialized search engine– Referral (e.g., trade press)

• Are you familiar with the source?– Examine the second-level domain name– Examples:

• www.businessinsurance.com• www.irmi.com

© 2007 International Risk Management Institute (IRMI), Inc.

Consider the Source (cont.)

• Examine the URL– Examples

• www.businessinsurance.com or www.irmi.com• www.fema.gov• www.rims.org

– Who owns or operates the site?• second-level domain name• top-level domains

– Look for “About us” link

© 2007 International Risk Management Institute (IRMI), Inc.

Consider the Source’s Motive

• Are you familiar with the source?• Look for an “about us” link.• Statement of purpose?• Designed to sell a product or service?• Designed to promote a viewpoint?• Evidence of bias?• Stated or hidden agenda?

© 2007 International Risk Management Institute (IRMI), Inc.

Consider Reliability of Information

• Is the author identified, reputable?• Consistent with other sources?• In or incomplete information?• Citations to original source?• Personal opinions or observations?• Combination of authoritative material and added

opinion or interpretation?• Timeliness

– not necessarily “last updated” date

© 2007 International Risk Management Institute (IRMI), Inc.

Before Beginning a Search

• What information are you looking for?• What would the ideal answer look like? • Who has that information?• What information do you already have?• When did the information become available?• How will you know when to stop searching?

© 2007 International Risk Management Institute (IRMI), Inc.

Deciding Where To Search

• Go directly to the source if possible• Use a search engine for specific information• Use a directory to find what information in a broad

category (e.g., business) is available• Use specialized search engines for specialized

searches• Use commercial/password protected site when

appropriate

© 2007 International Risk Management Institute (IRMI), Inc.

Beyond Google Web Search

• Wikipedia: www.wikipedia.org• Google Maps: www.google.com• Google Earth: earth.google.com• FEMA Flood Maps: www.fema.gov• NAIC State Insurance Departments:

www.naic.org

© 2007 International Risk Management Institute (IRMI), Inc.

Google Maps

© 2007 International Risk Management Institute (IRMI), Inc.

Google Earth

© 2007 International Risk Management Institute (IRMI), Inc.

FEMA: Flood Insurance Rate Map

© 2007 International Risk Management Institute (IRMI), Inc.

NAIC: Links to All State Insurance Departments

© 2007 International Risk Management Institute (IRMI), Inc.

Beyond Google: What Search Engines Don’t Search or Find

• Going deep behind a Home Page– Peeling back a URL

• Sites requiring registration – search engines can’t find

• Databases• Commercial resources (e.g. IRMI-Online)

© 2007 International Risk Management Institute (IRMI), Inc.

How To Peel Back a URL

• http://www.irmi.com/newsletters/irmiupdates/2006/

• http://www.irmi.com/newsletters/irmiupdates/2006/

• http://www.irmi.com/newsletters/• http://www.irmi.com• http://www.irmi.com/newsletters/

irmiupdates/2005/

© 2007 International Risk Management Institute (IRMI), Inc.

What’s Not on the Free Web?

• Books and other publications that are sold • Standard insurance forms• Journals, magazines, newspapers• High quality reference material

© 2007 International Risk Management Institute (IRMI), Inc.