unit 3 business communicationsoe20.pomgrammar.ac.pg/pdf/gr9 econbuss comm wwenzel ppt … · forms...

Topic 1: What is Business Communication (Week 1)Topic 2: Elements of basic communication (Week 1)Topic 3: Importance of Communication (Week 2)Topic 4: Tradition and modern ways of communicating (Week 2)Topic 5: Communication patterns in a organisation (Week2)

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Unit 3 Business Communication

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Unit Learning Outcome By the end of this unit students should be able to: Demonstrate an understanding of Business Communication and the

concept of effective communication globally. Describe the importance of communicating and explaining the patterns

that are used in communicating within organisation.

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Introduction and timeframe

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• Introduction/Timeframe

• This lesson presentation is for two weeks.

• Have 2hours in a week to go through the notes.

• Accompanied by this lesson presentation is a worksheet for students to do. On the 17th slide there is a hyperlink in which you can click on and do the activities, the other activities on the power point has to be done in your exercise books.

• Once complete submit worksheet to this email address, postoffice@pomgrammar.ac.pg

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LEARNING OUTCOME:

By the end of this presentation, you should be able to• Define communication in business• Explain the four basic elements of

communication• Describe the importance of communications

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What is communication??

?

What are the types of communication?

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What is communication?

• Communication is define as various methods of sending information between people and places, especially official system such as post systems, radios, television, newspapers.

• In communication, there are on two parties involved and that is the RECEIVER & SENDER.

• It is very important that the message is understood by the person receiving the message.

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What then is business communication?

Business communication refers to the process where the business person makes known his or her goods and services available on the market to the public.

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Examples:

The government and health authorities are making awareness about the corona virus they use different communication sources to give information or bring out information to the people.

Such a newspaper, radio, television

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The four basic elements of communication that make up the process of communication.

1. An Information source or sender This refers to the person producing the message. 2. A Transmitter This refers to a device or equipment which encodes the message into signals or signs.3. A Channel or Medium This refers to signal adapted for transmission. Adapt means to change and make suitable something.

4. A Receiver or the destinationThis refers to a person or device that decodes the message from the signal. Decode

means to receive message and give back response.

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Importance of communications

1.Management Efficiency2. Strengthens Morale and Relations3. Effective Leadership4. Mutual Trust and Confidence5. Better Decision6. Staffing 7. Better Management Concern

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Melanesian Traditional Methods of Communication and Modern Methods of Communication.

two typical methods or types of communication.

1. Verbal Communication Method Verbal Communication refers to communication where messages are exchanged by word of mouth and reading written information. For instance, speaking and written messages, signs and symbols.

2. Non-Verbal Communication Method Non-Verbal Communication refers to the kind of communication where messages or information are exchanged without the use of words. For instance, people‟s actions, body language or appearance.

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Traditionalinstruments for communicating

ModernInstruments for communicating

Garamut Slit drum Mobile phones

Counche Shells Laptop

Kundu drum telephone

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Types of business communication1. In-Person communication2. Telephone 3. Electronic Mail (Email4. Fax 5. Video Conferencing6. Letter writing7. Indirect Communication Indirect Communication refers to the use of printed information given to those in the business

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Forms of business communication1.Internal –communication within the business

environment2.External-communication with business

partners and suppliers and customers3.Personal-communication that exists between

friends as well as strangers.

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COMMUNICATION PATTERNS IN A FIRM

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Right click on the hyperlink below and open it to do activities on worksheet.GR9 EconBusS Comm WWenzel Worksheet 1.docx

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Send scanned copies of the answers to you worksheets and reply to the email that was sent by the school to postofficebox@pomgrammar.ac.pg

Excellent! now that you’ve read all your notes here are your instructions to

your activity questions

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Acknowledgement

With great thanks to the following sources:

Trevor Tindel & Peter Donigi, Business studies for Melanesia grade 9,10.Doris Payok , Department of Education, PNGDepartment of FODE PNG

The information taken from this sources have very much helped me to prepare my lessons and summarise the notes for my business studies students.