unhcr's results framework
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Objective Impact
Indicator
or Output
Impact Indicator
or
Output Description
Performance Indicator
# of advocacy interventions made
# of copies of promotional materials distributed
# of events, workshops and seminars organized
# of promotional materials translated
Assessment and analysis undertaken # of studies, assessments and analyses produced
# events, workshops and seminars organized
# of instances of expert and technical advice provided
# of persons trained
UNSPECIFIED OUTPUT - Intl. & Regional Instruments Not applicable
# of advocacy interventions made
# of advocacy interventions made for PoC inclusion in
local, national and regional development plans
# of events, workshops and seminars organized
Assessment and analysis undertaken # of studies, assessments and analyses produced
# of instances of expert and technical advice provided
# of copies of legal materials distributed
# of events, workshops and seminars organized
# of legal materials translated
# of persons trained
# of public or private universities that incorporate
international refugee/statelessness law in the curriculum
due to UNHCR advocacy
Capacity support provided to government (yes/no)
Involvement of national human rights institutions
promoted (yes/no)
# of decisions in which UNHCR's doctrinal guidance is
referred to or used
# of decisions in which UNHCR's intervention is referred
to or used
# of interventions undertaken to advance legal
standards
UNHCR commentary on legal acts and drafts provided # of instances of UNHCR commentary on legal acts and
drafts provided
UNSPECIFIED OUTPUT - Law and Policy Not applicable
# of advocacy interventions made
# of events, workshops and seminars organized
Assessment and analysis undertaken # of studies, assessments and analyses produced
# of events, workshops and seminars organized
# of instances of technical or expert advice provided
# of persons trained
Capacity support provided to government (yes/no)
UNSPECIFIED OUTPUT - Admin. Insts. & Practice Not applicable
# of PoC supported to access alternative dispute
mechanisms
# of PoC supported to access national human rights
mechanisms
Extent migration law and policy contain protection safeguards
Extent persons of concern have access to legal remedies in relation to status determination
Capacity development supported
UNHCR's Results Framework
Extent State has taken steps to become party to the 1951 Convention relating to the Status of Refugees
Extent law and policy consistent with international standards relating to internal displacement
Extent law consistent with international standards on prevention of statelessness
International and regional
instruments acceded to,
ratified or strengthened
Extent administrative practice consistent with applicable standards relating to internal displacement
Rights Group - Favourable Protection Environment
Law and policy developed
or strengthened
Advocacy conducted
Capacity development supported
Impact
Indicator Extent State has taken steps to become party to regional convention
Extent State has taken steps to become party to the 1954 Convention relating to the Status of Stateless
Persons
Extent State has taken steps to become party to the 1961 Convention on the Reduction of Statelessness
Advocacy conducted
Output
Impact
Indicator
Extent law consistent with international standards relating to refugees
Positions or interventions in judicial, quasi-judicial and
administrative appeal proceedings provided
Extent law consistent with international standards on protection of stateless persons
Output
Access to legal
assistance and legal
remedies improved
Access of persons of concern to non-judicial
mechanisms supported
Administrative
institutions and practice
developed or
strengthened
Extent persons of concern have access to legal assistanceImpact
Indicator
Extent persons of concern have access to legal remedies in relation to their rights, including reparations
of violations
Output
Impact
Indicator
Extent UNHCR can exercise its supervisory responsibility
Advocacy conductedOutput
Capacity development supported
Extent administrative practice provides effective protection
1
Objective Impact
Indicator
or Output
Impact Indicator
or
Output Description
Performance Indicator
UNHCR's Results Framework
Rights Group - Favourable Protection Environment # of advocacy interventions made for access to national
justice systems
# of advocacy interventions made for access to national
legal services
Assessment and analysis undertaken # of cases analyzed
# of adjudicators trained
# of cases considered by mobile courts
# of legal service provider staff trained
Capacity support provided to legal service providers
(yes/no)
# of local lawyers providing legal assistance
# of PoC receiving legal assistance
Positions or interventions in judicial, quasi-judicial and
administrative appeal proceedings provided
# of cases in which UNHCR intervened to ensure
protection of PoC
UNSPECIFIED OUTPUT - Legal Remedies &
Assistance
Not applicable
# of advocacy interventions made to promote access to
entry points and detention centres
# of advocacy interventions made to promote respect of
the principles of non-refoulement
# of events, workshops and seminars organized
# of border guards and government officials trained
# of lawyers trained
# of NGO representatives trained
National and cross border coordination mechanisms
established (yes/no)
Use of national and cross border coordination
mechanisms supported (yes/no)
Inclusion of protection safeguards in re-admission
agreements promoted
Inclusion of protection safeguards in re-admission
agreements promoted (yes/no)
Interviews with persons of concern conducted # of interviews conducted with asylum-seekers and PoC
Referral mechanisms established Mechanisms for the referral of asylum-seekers
established (yes/no)
# of PoC with specific needs handled under a
differentiated procedure
Admission practices sensitive to PoC with specific
needs promoted (yes/no)
# of border monitoring visits conducted and recorded
Systematic and independent monitoring system
established (yes/no)
UNSPECIFIED OUTPUT - Access & Non Refoulement Not applicable
# of advocacy interventions made
# of copies of public information materials distributed
# of private-sector actors actively supporting UNHCR
# of public awareness campaigns conducted
Faith-based organizations engaged (yes/no)
# of media representatives and journalists trained
# of NGO representatives trained
# of public figures trained
Training strategy with human rights component
developed (yes/no)
# of known instances of public misinformation
# of media monitored and analyzed
# of public opinion surveys conducted
Media and public opinion monitored and analyzed
(yes/no)
% of cases of threatened refoulement that have been prevented
Extent border authorities refer asylum-seekers to competent authorities
Access to legal
assistance and legal
remedies improved
Impact
Indicator
Advocacy conducted
Capacity development supported
Output
Access to the territory
improved and risk of
refoulement reduced
Systematic and independent border monitoring
established or conducted
% of known cases of refoulement who are female
# of persons of concern refused entry to the territory
# of known cases of refoulement
Capacity development supported
Advocacy conducted
Output
Media and public opinion monitored and analyzed
Capacity development supported
Extent public information interventions are focused on the protection of persons of concern
Special procedures for persons of concern with specific
needs established
Establishment and use of national and cross border
coordination mechanisms supported
Output
Extent impact of xenophobia, racism and intolerance on persons of concern is minimizedImpact
Indicator
Public attitude towards
persons of concern
improved
Legal assistance provided
# of known interceptions at sea resulting in non-admission of persons of concern
Advocacy conducted
2
Objective Impact
Indicator
or Output
Impact Indicator
or
Output Description
Performance Indicator
UNHCR's Results Framework
Rights Group - Favourable Protection Environment # of interviews with media given
# of media briefings provided
# of media stories on UNHCR operations published
# of media visits to UNHCR operations organized
UNSPECIFIED OUTPUT - Public Attitudes towards PoC Not applicable
Access of asylum-seekers to UNHCR provided # of asylum-seekers that had access to UNHCR
# of advocacy interventions made for participation of
PoC in management and provision of services in
reception centres
# of advocacy interventions made for provision of legal,
psychosocial, medical and material assistance upon
arrival
# of advocacy interventions made for respect of the
principle of family unity
# of advocacy interventions made for special care
arrangements for unaccompanied children
# of advocacy interventions made on individual cases
# of advocacy interventions made on procedures to
identify PoC with specific needs# of advocacy interventions made to prevent
refoulement and for the registration and documentation
of male and female PoC
# of events, workshops and seminars organized
# of copies of guidance materials distributed
# of management, security, social, legal, asylum and
medical staff trained
Capacity support provided (yes/no)
Government supported to provide legal counselling to
PoC (yes/no)
Government supported to provide material assistance to
PoC (yes/no)
Government supported to provide psychosocial
assistance to PoC (yes/no)
# of families supported
# of individuals supported
# of survivors of exploitation supported
# of survivors of SGBV supported
# of survivors of torture supported
# of survivors of trafficking or at risk of being trafficked
supported # of PoC accomodated
# of reception centre buildings/ structures established
# of reception centre buildings/ structures improved or
maintained
Situation of persons of concern monitored # of monitoring visits conducted and recorded
UNSPECIFIED OUTPUT - Reception Conditions Not applicable
Impact
Indicator
Assessment and analysis undertaken # of studies on statelessness situations produced
# of government staff trained
# of profiling staff trained
# of focus groups conducted as part of participatory
assessments% of PoC for which age disaggregated data is available
% of PoC for which sex disaggregated data is available
Profiling methodology defined and available (yes/no)
Survey conducted or supported (yes/no)
Technical advice on population census provided
(yes/no)
UNSPECIFIED OUTPUT - Identification Statelessness Not applicable
Government provision of material, psychosocial and
legal assistance to persons of concern supported
Relations with local and international media established
and sustained
Output
Extent reception arrangements are adapted to assist persons of concern with specific needs
Output
Persons of concern at risk identified and individually
supported
Reception conditions
improved
Capacity development supported
Impact
Indicator
Output
Identification of
statelessness improved
Extent stateless persons and their situation are identified
Reception/transit centre infrastructure established and
maintained
Capacity development supported
Rights Group - Fair Protection Processes and Documentation
Public attitude towards
persons of concern
improved
Advocacy conducted
Identification exercise conducted or supported
Extent reception conditions meet minimum standards
Individual/ family material and psychosocial support
provided
3
Objective Impact
Indicator
or Output
Impact Indicator
or
Output Description
Performance Indicator
UNHCR's Results Framework
Rights Group - Favourable Protection Environment
# of government staff trained
# of profiling staff trained
% of registration staff who have received registration
training
Eligible cases identified and registered # of eligible persons registered
Information provided to persons of concern # of PoC provided with information on registration
procedures
Outreach registration targeting dispersed population
conducted
# of PoC registered through registration outreach
methods
# of partners involved in the profiling process
% of PoC for which age disaggregated data is available
% of PoC for which sex disaggregated data is available
Profiling methodology defined and available (yes/no)
% of partners sharing data
Data sharing framework defined (yes/no)
Registration conducted on an individual basis with
minimum set of data required
# of PoC registered on an individual basis with minimum
set of data required
Registration data updated on a continuous basis % of registration data updated during the last year
Standard Operating Procedures (SOPs) established SOPs in place for registration procedure (yes/no)
# of partners using profiling results
% of activated clusters using profiling results
UNSPECIFIED OUTPUT - Registration and Profiling Not applicable
# of advocacy interventions made for establishment or
improvement of government status determination
procedure
# of events, workshops and seminars organized
Procedure to adjudicate applications for derivative
status procedures in place (yes/no)
Procedures allow female spouses and accompanying
family to submit individual claims (yes/no)
# of substantive status determination decisions
analyzed
% of analyzed substantive status determination
decisions in accordance with UNHCR policies and
guidelines
# of government status determination staff trained
# of instances of legal advice provided to government
status determination staff
# of legal service providers trained
# of UNHCR status determination staff trained
Capacity support provided to government status
determination staff (yes/no)
Handover of status determination procedure from
UNHCR to government initiated
Formal assumption by government of aspects of status
determination procedure previously carried out by
UNHCR (yes/no)
# of applicants provided with information on government
status determination procedures
# of copies of information materials distributed
% of applicants provided with information on UNHCR
status determination procedures
Positions or interventions in judicial, quasi-judicial and
administrative appeal proceedings provided
# of interventions made in individual status
determination appeals
Procedure allows for accelerated status determination of
applicants with specific needs (yes/no)
Procedure allows for modifications to accommodate
applicants with specific needs (yes/no)
Profiling of persons of concern planned and undertaken
Special procedures for applicants with specific needs
established
Capacity development supported
Average # of days from registration to first instance interview
Output Capacity development supported
Output
Average # of days from submission of appeal to notification of appeal decision
Access to and quality of
status determination
procedures improved
Extent applicants have access to status determination procedure
Analysis of substantive decisions undertaken
Advocacy conducted
Extent status determination procedure meets minimum procedural standards advocated by UNHCR
Average # of days from first instance interview to notification of first instance decisionImpact
Indicator
Registration and profiling data shared in line with data
protection framework
% of persons of concern for whom data disaggregated by sex, age, location and diversity is availableQuality of registration and
profiling improved or
maintained
Use of profiling results by relevant stakeholders
promoted
% of persons of concern registered on an individual basis
Average # of days from approach to individual registration
Impact
Indicator
Information provided to persons of concern
4
Objective Impact
Indicator
or Output
Impact Indicator
or
Output Description
Performance Indicator
UNHCR's Results Framework
Rights Group - Favourable Protection EnvironmentUNHCR participation in government status
determination procedure facilitated
UNHCR participation in government status
determination procedure facilitated (yes/no)
UNHCR status determination procedure implemented UNHCR status determination procedure implemented
(yes/no)
Formal evaluation or quality assurance mechanism for
status determination procedure in place (yes/no)
UNHCR supervision of government status determination
procedure facilitated (yes/no)
UNSPECIFIED OUTPUT - Status Determination Not applicable
Advocacy conducted # of advocacy interventions made
Agreement with government on provision and
recognition of indv documentation concluded
Agreement with government on provision & recognition
of individual documentation concluded (yes/no)
# of events, workshops and seminars organized
# of government officials trained
# of instances of expert and technical advice provided
on legislation and procedures to issue travel documents
Capacity support provided (yes/no)
ICAO compliant travel documents issued Travel documents are ICAO compliant (yes/no)
# of copies of information materials produced and
published
# of identity documents issued for PoC
# of travel documents issued to PoC
Information on access to nationality disseminated
through mass media (yes/no)
UNSPECIFIED OUTPUT - Individual Documentation Not applicable
Advocacy conducted # of advocacy interventions made
# of children registered and issued documentation under
regular birth registration procedure
# of PoC registered and issued documentation through
procedure for late birth registration
# of events, workshops and seminars organized
# of instances of expert and technical advice provided
# of PoC assisted with civil status registration or
documentation
Issuance of civil status documentation by national
institutions supported (yes/no)
UNSPECIFIED OUTPUT - Civil Reg. & Civil Satus Doc Not applicable
Advocacy conducted # of advocacy interventions made
Coordination with ICRC and other partners on family
reunification established
Coordination with ICRC and other partners on family
reunification established (yes/no)
# of family contacts restored between separated family
members
# of PoC supported with family reunification
Information provided to persons of concern # of persons of concern provided with information on
family reunification procedures
Standard Operating Procedures (SOPs) established SOPs for family reunification established or reflected in
generic SOPs (yes/no)
UNSPECIFIED OUTPUT - Family Re-unification Not applicable
Advocacy conducted # of advocacy interventions made
% of refugees and stateless persons requesting CTDs who receive CTDs
% of children under 5 years old whose births are reported as registered by authorities (survey)
% of persons of concern who have a birth certificate
Birth registration and certificates provided
Civil registration and civil
status documentation
strengthened
% of children under 12 months old who have been issued birth certificates by the authorities
Issuance of civil status documentation by national
institutions supported
Impact
Indicator
Extent birth certs. issued in country of asylum recognized in country of origin
Extent protection documents recognized by authorities in the country of asylum
Issuance of ID and travel documents to persons of
concern supported
Protection from crime
strengthened
Impact
Indicator
Output
Capacity development supported
Output
Level of individual
documentation increased
% of persons of concern provided with individual protection documentation
Extent persons of concern can obtain identity documentation
Output
Impact
Indicator
Extent authorities investigate and prosecute
Extent security management system effective in ensuring security of persons of concern
% of persons of concern who have a valid identity document
% of girls under 12 months old who have been issued birth certificates by the authorities
Impact
Indicator
Output
Access to and quality of
status determination
procedures improved
UNHCR supervision of government status determination
procedure facilitated
Capacity development supported
Rights Group - Security from Violence and Exploitation
Family re-unification
achieved
Family reunification process supported
% of identified UASC reunited with their families
% of persons of concern who have been reunited with family members with the assistance of UNHCR
Output
5
Objective Impact
Indicator
or Output
Impact Indicator
or
Output Description
Performance Indicator
UNHCR's Results Framework
Rights Group - Favourable Protection Environment # of community security volunteers mobilized
# of security initiatives promoted by the community
# of women participating in community security activities
# of PoC trained
# of UNHCR staff and partners trained
# of community conflicts resolved through community
resolution mechanisms
% of members of the community resolution mechanism
that are female
# of police in camps / communities
# of security packages including enhanced policing
implemented
UNSPECIFIED OUTPUT - Protection from Crime Not applicable
# of advocacy interventions made
Demobilization, disarmament, rehabilitation and
reintegration programmes promoted (yes/no)
Measures to prevent displacement promoted (yes/no)
Causes of displacement identified and written report
available (yes/no)
SGBV mentioned among causes of displacement
(yes/no)
# of government policy makers trained
# of security personnel trained
Land mine/ UXO risks identified and minimized # of PoC attending mine/ UXO awareness sessions
Measures to minimize forced recruitment implemented
(yes/no)
Reporting procedures on forced recruitment established
(yes/no)
# of instances of infiltration of armed factions into
displaced communities
Measures to minimize the risk of infiltration of armed
elements implemented (yes/no)
Populations moved to safe locations # of PoC moved to safe locations
Protection by presence provided # of protection staff members in locations where
populations are at risk
Situation of persons of concern monitored # of monitoring missions conducted and recorded
UNSPECIFIED OUTPUT - Effects of Armed Conflict Not applicable
Access to medical services facilitated # of reported SGBV incidents for which survivors
receive medical assistance
Advocacy conducted # of advocacy interventions made on SGBV prevention
and response
# of partner, government and UNHCR staff trained on
SGBV prevention and response
# of PoC trained on SGBV prevention and response
# of persons convicted of SGBV related crimes
# of persons prosecuted for SGBV related crimes
# of reported SGBV incidents for which survivors receive
legal assistance
# of reported incidents for which survivors receive
material assistance
# of survivors enrolled in income generating and
occupational activities
# of awareness raising campaigns on SGBV prevention
and response conducted
# of community-based committees/groups working on
SGBV prevention and response
# of community led activities on safety and security
% of persons of concern living in areas accessible to humanitarian workers
Extent known SGBV survivors receive appropriate support
Capacity development supported
Community conflict resolution mechanisms
strengthened
Measures to minimize the risk of infiltration of armed
elements implemented
Material assistance provided
Impact
Indicator
Protection from crime
strengthened
Security packages and support implemented
Output
% of monitored sites where persons of concern and the civilian community are threatened by the
presence of armed actors
Capacity development supported
% of persons of concern living in sites with indications that mines and explosive remnants of war, or
unexploded munitions/ devices are currently present
Capacity development supported
Impact
Indicator
Output
Protection from effects of
armed conflict
strengthened
Output
Risk of SGBV is reduced
and quality of response
improved
Age, Gender, and Diversity sensitive community
security system strengthened
Advocacy conducted
Assessment and analysis undertaken
Participation of community in SGBV prevention and
response enabled and sustained
Extent community is active in SGBV prevention and survivor centered protection
# of reported incidents of SGBV
Legal assistance provided
Measures to identify and minimize forced recruitment
implemented
6
Objective Impact
Indicator
or Output
Impact Indicator
or
Output Description
Performance Indicator
UNHCR's Results Framework
Rights Group - Favourable Protection Environment # of men's groups working on SGBV prevention and
response
Psychosocial counselling provided # of reported SGBV incidents for which survivors receive
psychosocial counselling
% of sectoral plans addressing SGBV within 60 days of
an emergency
% of SGBV-related partners actively participating in
coordination mechanisms
Interagency SOPs for SGBV response agreed upon and
functioning (yes/no)
Safety and security for SGBV survivors provided # of reported SGBV incidents for which survivors are
provided with a safe space
UNSPECIFIED OUTPUT - SGBV Prevention and
Response
Not applicable
# of advocacy interventions made for freedom of
movement of PoC
# of advocacy interventions made to promote
alternatives to detention or prevent arbitrary detention
# of advocacy interventions made to promote
appropriate detention conditions
# of events, workshops and seminars organized
# of civil society partners engaged with
# of persons trained
Interventions made for release of individuals from
detentions
# of interventions made to release individuals from
detention
Legal assistance provided # of PoC receiving legal assistance
# of detainees monitored and individually recorded by
age and sex
# of monitoring visits to detention centres conducted
and recorded
UNSPECIFIED OUTPUT - Detention & Free Movement Not applicable
# of advocacy interventions made on child labour
# of advocacy interventions made on child protection
# of advocacy interventions made to facilitate access of
children of concern to national child welfare and social
services
# of awareness raising campaigns conducted on child
protection
Strategy to address child protection is operational and
its implementation regularly monitored (yes/no)
# of assessments covering child protection concerns
conducted
# of cases of rape or other grave sexual violence
against children committed by armed groups/armed
forces reported and deemed credible by UNHCR
% of female adolescents who participate in targeted programmes
Extent girls and boys are protected against harmful practices
Assessment and Analysis Undertaken
Output
Risk of SGBV is reduced
and quality of response
improved
Protection of children
strengthened
Impact
Indicator
% of children age 2-17 years who experienced psychological aggression and/or physical punishment
during the past month (survey)
% of children with safe access to community spaces for socializing, play, learning, etc.
Risks related to detention
reduced and freedom of
movement increased
Impact
Indicator
Output Advocacy conducted
Extent detention conditions meet minimum standards
% of persons of concern detained for illegal entry/ stay for > 6 months who are female
# of children detained
Situation of persons of concern monitored
Advocacy conducted
% of children age 5-14 years who are involved in child labour (survey)
% of registered UASC in appropriate interim or long-term alternative care
% of adolescents who participate in targeted programmes
Cooperation with civil society for monitoring and support
to detainees
# of reported cases of child abuse, neglect, violence and exploitation
Output
% of identified children of concern with specific needs that are assisted
% of UASC for whom a best interest process has been initiated or completed
Participation of community in SGBV prevention and
response enabled and sustained
Extent persons of concern enjoy freedom of movement
Safe and survivor centered SGBV procedures and
coordination mechanisms functional
# of persons of concern detained for illegal entry/ stay for > 6 months
# of instances of arbitrary detention due to status or displacement
Extent children of concern have non-discriminatory access to national child protection and social
services
% of UASC for whom tracing has reached an outcome (either positive or negative)
7
Objective Impact
Indicator
or Output
Impact Indicator
or
Output Description
Performance Indicator
UNHCR's Results Framework
Rights Group - Favourable Protection Environment # of cases of recruitment or use of children by armed
groups/armed forces reported and deemed credible by
UNHCR
# of child specific focus groups conducted as part of
participatory assessments
# of child-headed households identified
# of separated children identified
# of unaccompanied children identified
# of best interest assessments conducted
# of best interest determination decisions taken by BID
panel
# of BID cases pending a decision
# of BID cases pending a decision for more than 90
days
# of partner and government staff provided with general
training on child protection and children's rights
# of UNHCR staff trained in child protection and/or
communication with children and child-friendly
proceduresNational child protection or social welfare officers are
assigned to work with children and families of concern
(Y/N)
# of children's committees, groups and other structures
that are operational and facilitate children's participation
# of community based committees/groups dedicated to
child protection issues
Inter-agency coordination mechanism for child
protection is established and functioning (yes/no)
Inter-agency SOPs for child protection agreed upon and
functioning (yes/no/)
# of adolescents participating in targeted programmes
# of targeted programmes for adolescents
% of identified children with disabilities receiving specific
support
% of registered unaccompanied children in alternative
care who receive regular monitoring visits
% reported child cases of abuse, violence or exploitation
receiving age and gender sensitive services
UNSPECIFIED OUTPUT - Protection of Children Not applicable
# of MDR/X-TB cases diagnosed among PoC
ACT as first line treatment for malaria introduced
(yes/no)
Access to essential drugs provided Are all essential medicines internationally procured
(yes/no)
Access to non communicable disease programmes
provided
# of full time psychiatric staff for mental health
# of health facilities equipped/constructed/rehabilitated
# of health facilities per 10,000 population
Access of PoC to national/government primary health
care facilities ensured (yes/no)
Access of PoC to NGO or faith-based primary health
care facilities ensured (yes/no)
Do regular coordination meetings take place between
UNHCR, MoH and partners (yes/no)
Capacity development supported # of health workers trained in collaboration with MoH or
other external partners
Assessment and Analysis Undertaken
Community based child protection structures
established and functioning
Measles vaccination coverage
Access to communicable disease programmes provided
Access to primary health care services provided or
supported
Under-5 mortality rate (per 1000 population/month)
Prevention and response services for adolescents
Rights Group - Basic Needs and Essential Services
Crude mortality rate (per 1000 population/month)
Extent persons of concern have access to secondary and tertiary health care
Prevention and response services for children at risk
Protection of children
strengthened
Health status of the
population improved
Impact
Indicator
Best Interest Determination process established and
operational
Capacity development supported
Output
Extent persons of concern have access to primary health care
Coordination and partnership mechanisms established
and operational
Output
8
Objective Impact
Indicator
or Output
Impact Indicator
or
Output Description
Performance Indicator
UNHCR's Results Framework
Rights Group - Favourable Protection EnvironmentContingency plan for disease outbreaks maintained Stockpile in place for disease outbreaks established or
maintained (yes/no)
Health Information System established # of monthly reports received from partners on the
delivery of health services to PoC
Health services to children under 5 delivered Integrated management of childhood illness (IMCI)
implemented (yes/no)
Laboratory services provided according to country-
specific SOPs
# of qualified laboratory staff
# of community health workers
Routine immunization programme established and
maintained (yes/no)
# of PoC referred to secondary and tertiary medical care
Health insurance scheme established to improve
refugee access to health services (yes/no)
Sufficient mosquito nets distributed # of long-lasting insecticide treated bednets distributed
UNSPECIFIED OUTPUT - Health Not applicable
# of maternal deaths
% of livebirths attended by skilled personnel
% of newborn infants with low birth weight (<2500
gs) (weighed within 72 hrs)
Advocacy conducted # of advocacy interventions made for legislation
protecting the rights of HIV positive PoC
Capacity development supported # of persons trained on RH and HIV in collaboration with
MoH or other external partners
# of PoC receiving ART
PoC have the same access to ART services as the local
community (yes/no)
Clinical management of rape provided # of rape survivors provided with appropriate and timely
PEP care
# of qualified midwives/MCH staff
PoC have the same access to maternal and newborn
services as the local community (yes/no)
# of women receiving post-test counseling and testing in
PMTCT
PoC have the same access to Preventing Mother-to-
Child Transmission (PMTCT) services as the local
community (yes/no)
PoC have access to male and female condoms (yes/no)
RH and HIV prevention programmes for sex workers
supported (yes/no)
Referral mechanisms established # of obstetric emergencies referred to secondary or
tertiary care
Safe and rational blood transfusion and standard
precautions practiced
No stock-out of standard precautions material
maintained throughout the year (yes/no)
Voluntary counselling and testing services provided PoC have the same access to Voluntary Counseling and
Testing (VCT) services as the local community (yes/no)
UNSPECIFIED OUTPUT - Reproductive Health and HIV Not applicable
IYCF programmes targeting children 0-24 months
established or maintained (yes/no)
IYCF programmes targeting pregnant and lactating
women established or maintained (yes/no)
Extent persons of concern have access to HIV services
Prevalence of global acute malnutrition (6-59 months)
Prevalence of anaemia in women of reproductive age (15-49 yrs)
Appropriate infant and young child feeding practices
promoted
Prevalence of anaemia in children (6-59 months)
Prevalence of chronic malnutrition (stunting) (6-59 months)
Population has optimal
access to reproductive
health and HIV services
Impact
Indicator
Impact
Indicator
Referral mechanisms established
Preventative and community-based health care services
provided
Health status of the
population improved
Output
% of rape survivors receiving PEP within 72 hours of an incident
Prevalence of severe acute malnutrition (6-59 months)
Extent persons of concern have access to comprehensive reproductive health services
Care and treatment of persons of concern living with
HIV and AIDS provided
Prevention of HIV mother to child transmission services
provided
Preventive reproductive health and HIV services
provided
Comprehensive safe motherhood services provided
Output
Nutritional well-being
improved
Output
% of coverage of special nutrition product for prevention of undernutrition in young children
(LNS/MNP/FBF)
9
Objective Impact
Indicator
or Output
Impact Indicator
or
Output Description
Performance Indicator
UNHCR's Results Framework
Rights Group - Favourable Protection EnvironmentAssessment and analysis undertaken # of nutrition surveys conducted according to
recommended guidelines (yes/no)
Capacity development supported # of persons trained on nutrition in collaboration with
MoH or other external partners
Community management of acute malnutrition
programmes implemented and monitored
# of new admissions to community management of
acute malnutrition programmes
Complementary food supplements provided and
monitored
# of PoC receiving complementary food supplements
(LNS/MNP/FBF)
Measures to control anaemia and other micronutrient
deficiencies undertaken
Written strategy to address anaemia and other
micronutrient deficiencies established or maintained
(yes/no)
Nutrition surveillance system implemented Functional nutritional surveillance system established or
maintained (yes/no)
# of new admissions to supplementary feeding
programmes
PoC with chronic illness targeted for supplementary
feeding (yes/no)
Pregnant and lactating women targeted for
supplementary feeding (yes/no)
UNSPECIFIED OUTPUT - Nutrition Not applicable
Food Basket Monitoring (FBM) conducted during the
last year and written report done (yes/no)
Post Distribution Monitoring (PDM) conducted during the
last year and written report done (yes/no)
# of people receiving food aid (in kind)
# of safe and inclusive food distributions
Average # of Kcals distributed per person per day
Complementary food distrbutions are conducted
(yes/no)
Composition of the theoretical food AID ration meets the
recommendation from the most recent needs
assessment, incl. JAM (yes/no)
Pipeline breaks have taken place during the last year
(yes/no)
JAM conducted according to recommended schedule
(yes/no)
Regular food assistance coordination meetings held with
WFP (yes/no)
Tripartite agreement signed between UNHCR, WFP and
partner (yes/no)
# of PoC receiving cash grants
# of PoC receiving vouchers
Needs assessment done to set the size of the
entitlement and written report available (yes/no)
Strategy developed and implemented Written food security strategy developed (yes/no)
UNSPECIFIED OUTPUT - Food Security Not applicable
Capacity development supported # of PoC trained in water management in collaboration
with local authorities or other external partners
Water management committees established and active # of water management committees established
# of generators and/or pumps installed
Adequacy of food assistance monitored
Sectoral cash grants or vouchers provided
Food security improved
Output
Impact
Indicator
Output
Impact
Indicator
% of female members in food distribution committees
% of households using no harmful coping strategies (nutrition survey)
Water system constructed, expanded and/or upgraded
Supply of potable water
increased or maintained
% of persons of concern living within 200m of safe access from water point
# of persons of concern per water tap
# of persons of concern per usable well / handpump
Average # of litres of potable water available per person per day
% of households collecting >=15 liters of water per person per day
Supplementary feeding programme implemented and
monitored
% of water quality tests at chlorinated water collection locations compliant with standards
% of households with sufficient daily water storage capacity
% of food assistance distributions in which the composition of the food basket meets the
recommendations of the latest needs assessment including a JAM
Nutritional well-being
improved
Output
Adequate quantity and quality of food aid provided
% of households not consuming any vegetables, fruit, meat, eggs, fish/seafood and milk/milk products
(nutrition survey)
Joint assessments, plans and strategies agreed with
WFP to address malnutrition
% of water quality tests at non-chlorinated water collection locations compliant with standards
10
Objective Impact
Indicator
or Output
Impact Indicator
or
Output Description
Performance Indicator
UNHCR's Results Framework
Rights Group - Favourable Protection Environment # of metres of water pipelines laid
# of PoC served by water system
# of successful boreholes drilled
# of water taps constructed
# of wells constructed
# of boreholes / wells rehabilitated
# of generators / pumps maintained
# of hand pumps rehabilitated
# of interventions in the water system
# of water taps rehabilitated
% of metres of water pipelines rehabilitated
# of KAP surveys carried out
# of monthly reports provided by pump attendants
and/or hygiene promoters
% of surveyed PoC served by water point that is
perceived as safe (KAP survey)
UNSPECIFIED OUTPUT - Water Not applicable
# of persons trained in basic hygiene practices through
sessions conducted in schools and communal areas
# persons trained in sanitation and hygiene promotion in
collaboration with local authorities and external partners
% of PoC who have received training on basic hygiene
practices
% of PoC with knowledge on basic hygiene practices
(KAP survey)
Community sanitary facilities/ latrines constructed # of communal sanitary facilities/ latrines constructed
# of landfills constructed
% of landfills in operation
Environmental health and hygiene campaigns
implemented
# of PoC reached by environmental health and hygiene
campaigns
Household sanitary facilities / latrines constructed # of household sanitary facilities/ latrines constructed
Medical waste management services for health centres /
hospitals supported
# of incinerators constructed
# of refuse pits constructed
% of refuse pits in operation
Sanitary facilities/ latrines in health centres / hospitals
constructed
# of sanitary facilities/ latrines constructed in health
centres
Sanitary facilities/ latrines in schools constructed # of sanitary facilities/ latrines constructed in schools
# of households sprayed with insecticide
# of vector control activities conducted
UNSPECIFIED OUTPUT - Sanitation and Hygiene Not applicable
Access roads constructed, repaired and maintained # of kilometers of access road constructed
# of advocacy interventions made for PoC access to
public housing
# of PoC with access to public housing
Capacity development supported # of persons trained
# of emergency shelters provided
# of PoC receiving emergency shelter
# of buildings/ structures constructed
# of structures maintained (excl. shelters)
# of structures repaired (excl. shelters)
% of households who report defecating in a toilet
# of persons of concern per drop-hole in communal latrine
% of households with drop-hole latrine or drop-hole toilet
Emergency shelter provided
% of households living in adequate dwellings
WASH activities monitored
Shelter and infrastructure
established, improved
and maintained
Population lives in
satisfactory conditions of
sanitation and hygiene
Impact
Indicator
Output
Output
% of households having access to bathing facilities
Water system constructed, expanded and/or upgraded
% of households with a specific place for handwashing
Supply of potable water
increased or maintained
% of female-headed households living in adequate dwellings
Vector/ pest control services provided
Community solid waste management services provided
Refuse pits constructed/ maintained
Water system operations maintained
Advocacy conducted
# of persons of concern per shelter
Average floor area per person (sq. m) (for cold climate)
Output
Average floor area per person (sq. m) (for moderate climate)
Average camp area per person (sq. m)
General site operations constructed and sustained
# of persons of concern per hygiene promoter
Impact
Indicator
Capacity development supported
11
Objective Impact
Indicator
or Output
Impact Indicator
or
Output Description
Performance Indicator
UNHCR's Results Framework
Rights Group - Favourable Protection EnvironmentLand allocation for shelter supported # of PoC receiving land allocations for shelter
# of long-term/permanent shelters provided
# of PoC receiving long-term/permanent shelter
# of shelters constructed with environmentally
sustainable shelter materials
# of shelters repaired
National schemes for land allocation supported # of pilot projects implemented
# of households receiving cash grants for construction
materials for shelter
# of households receiving cash grants for rental
accommodation
# of households receiving cash grants for shelter
related Core Relief Items (CRIs)
# of households receiving vouchers for construction
materials for shelter
# of households receiving vouchers for shelter related
Core Relief Items (CRIs)
# of PoC receiving shelter support
# of shelter maintenance tool kits and materials
provided
# of PoC receiving transitional shelter
# of transitional shelters provided
UNSPECIFIED OUTPUT - Shelter and Infrastructure Not applicable
Advocacy conducted # of advocacy interventions made for PoC to have
access to public utilities
% of households using alternative and/or renewable
energy (e.g. solar, biogas, ethanol, environmentally
friendly briquet, wind)
% of households using biomass energy (e.g.
firewood/charcoal)
% of households using firewood harvested in a
supervised manner
# of PoC trained
# of staff members trained
# of kilograms of fuel provided
# of litres of fuel provided
# of PoC per month receiving fuel
% of public institutions receiving fuel
Average # of days per month distributed fuel lasts at
households
Average # of days per month distributed fuel lasts at
public institutions
# of generators in operation
# of metres of pathway lit
% of health facilities with access to electricity/lighting
% of households with access to electricity/lighting
% of public places with access to electricity/lighting
% of total street lamps that are functioning
% of households provided with energy saving
equipments
% of households trained on energy saving equipments
% of households trained on energy saving practices
# of PoC receiving cash grants or vouchers for energy
saving equipment
# of PoC receiving cash grants or vouchers for fuel
# of PoC receiving cash grants or vouchers for
household lighting equipment
# of energy assessments conducted
Strategies to increase safety and security during fuel
collection developed and implemented (yes/no)
Shelter and infrastructure
established, improved
and maintained
Output
Population has sufficient
access to energy
Transitional shelter provided
Strategy developed and implemented
Shelter materials and maintenance tool kits provided
% of households with access to sustainable energy
Capacity development supported
Sectoral cash grants or vouchers provided
Long-term/ permanent shelter provided and sustained
Output
Domestic fuel provided
Alternative/renewable energy promoted
% of targeted households that self-report using the fuel-efficient cookstove to cook the main meal
Average # of kg of fuel wood used for cooking per household per person, per day
% of individuals who feel secure at night outside in the community (self-reported)
% of households using portable lights as primary light source
Impact
Indicator
Electricity/ lighting provided
Sectoral cash grants or vouchers provided
Energy saving practices promoted
12
Objective Impact
Indicator
or Output
Impact Indicator
or
Output Description
Performance Indicator
UNHCR's Results Framework
Rights Group - Favourable Protection Environment Sustainable energy strategy developed and
implemented (yes/no)
UNSPECIFIED OUTPUT - Energy Not applicable
# of households receiving cash grants
# of households receiving vouchers
Needs assessment conducted to set entitlement and
report available (yes/no)
# of buckets/jerrycans distributed
# of grams of soap distributed (per person / per month)
# of households receiving core relief items
# of persons receiving hygienic supplies
# of focus groups conducted as part of participatory
assessments covering women's preferences on
distribution of sanitary materials
# of women identified to be in need of sanitary material
# of women receiving sanitary materials
# of households receiving complementary items
# of households receiving seasonal support
UNSPECIFIED OUTPUT - Basic and Domestic Items Not applicable
# of PoC assessed for vulnerability
# of PoC with specific needs engaged in focus groups
# of PoC receiving cash grants
# of PoC receiving vouchers
# of known LGBTI PoC receiving specific support
# of projects mainstreaming LGBTI issues conducted by
UNHCR, partner and government agencies
# of projects targeted at known LGBTI PoC conducted
by UNHCR, partner and government agencies
# of PoC from minorities or indigenous groups receiving
specific support
# of projects mainstreaming minorities or indigenous
groups issues conducted by UNHCR, partner and
government agencies
# of projects targeted at PoC from minorities or
indigenous groups conducted by UNHCR, partner and
government agencies
# of older PoC receiving specific support
# of projects mainstreaming old age issues conducted
by UNHCR, partner and government agencies
# of projects targeted at older PoC conducted by
UNHCR, partner and government agencies
# of PoC with disabillities receiving specific support
# of projects mainstreaming disability issues conducted
by UNHCR, partner and government agencies
# of projects targeted at PoC with disabilities conducted
by UNHCR, partner and government agencies
# of PoC with psychosocial needs receiving
psychosocial support
Population has sufficient
basic and domestic items
Output
Services for persons with
specific needs
strengthened
Population has sufficient
access to energy
Specific services for older persons of concern provided
Specific services for persons of concern with disabillities
provided
Strategy developed and implemented
Assessment and analysis undertaken
Core relief items provided
Sectoral cash grants or vouchers provided
Impact
Indicator
Impact
Indicator
Output
Output
% of older persons of concern who receive services for their specific needs
Specific services for LGBTI persons of concern provided
% of women with sanitary supplies
Specific services for minorities or indigenous groups
provided
Specific services for persons of concern with
psychosocial needs provided
% of targeted households whose basic needs are met with multi-purpose cash grants or vouchers
Seasonal and complementary items provided
% of known LGBTI persons of concern who receive services for their specific needs
% of persons of concern with disabilities who receive services for their specific needs
Cash grants or vouchers (multi-purpose) provided
Sanitary materials provided
% of persons of concern from minorities or indigenous groups who receive services for their specific
needs
% of persons of concern receiving >=450 grams of soap/person/month
% of households whose needs for basic and domestic items are met
13
Objective Impact
Indicator
or Output
Impact Indicator
or
Output Description
Performance Indicator
UNHCR's Results Framework
Rights Group - Favourable Protection Environment # of projects mainstreaming psychosocial issues
conducted by UNHCR, partner and government
agencies
# of projects targeted at PoC with psychosocial needs
conducted by UNHCR, partner and government
agencies# of PoC with specific needs receiving support (non-
cash)
# of social / recreational events organized
UNSPECIFIED OUTPUT - Servs for PoC w Specific
Needs
Not applicable
# of PoC enrolled in UNHCR supported tertiary
education programmes
# of PoC who receive tertiary education scholarships
# of families identified with school-aged children out of
school
# of sensitization and community mobilization
campaigns conducted to promote school enrollment
% of PoC for which country of origin learning
achievement is recognized (primary school)
% of PoC for which country of origin learning
achievement is recognized (secondary school)
% of UNHCR supported schools that teach a validated
curriculum
Strategy to promote admission of PoC to national
education system established (yes/no)
# of government staff trained
# of partner staff trained
# of school management members trained
# of teachers who received supplementary training
% of partners that fully meet education partner criteria
# of children aged 3-5 enrolled in early childhood
education
% of children aged 3-5 enrolled in early childhood
education who are not registered PoC
# of education assessments/surveys undertaken
# of months this calendar year during which an
education monitoring system has been functioning
# of partners recording education achievement statistics
# of primary schools where an early grade reading
assessment has been conducted
# of sites where a literacy survey of PoC aged 15-59
has been conducted
# of children per classroom (primary school)
# of children per desk (primary school)
# of children per latrine (primary school)
# of educational facilities constructed or improved
# of schools that have received support for maintenance
# of sports/recreational facilities constructed or
improved
% of educational facilities that meet safety and
accessibility standards
% of schools with electrical power for 6 months or more
during the calendar year
% of schools with internet access for 6 months or more
during the calendar year
Population has optimal
access to education
Impact
Indicator
Output
Services for persons with
specific needs
strengthened
% of teachers with professional teaching qualifications
Capacity development supported
% of teachers who are female
% of primary school-aged children enrolled in primary education
Specific services for persons of concern with
psychosocial needs provided
Extent persons of concern have access to national education systems
% of secondary school-aged young people enrolled in secondary education
Support to persons of concern with specific needs
provided
Educational infrastructure constructed, improved or
maintained
Early childhood education provided or supported
Education monitoring system established
Advocacy conducted
% of grade 3 students who can read at grade 3 level (assessment)
% of persons of concern aged 15-59 who are literate (survey)
% of children aged 3-5 yrs enrolled in early childhood education
Access to tertiary education provided or supported
% of children in grade 3 who transition to grade 4
14
Objective Impact
Indicator
or Output
Impact Indicator
or
Output Description
Performance Indicator
UNHCR's Results Framework
Rights Group - Favourable Protection Environment % of schools with safe access to separate latrines for
boys and girls
# of months this calendar year during which UNHCR
has had an active relationship with the Ministry of
Education
# of national authorities that have endorsed the UNHCR
education strategy
# of partners that have endorsed the UNHCR education
strategy
% of schools with a functioning School Management
Committee/Parent-Teacher Association
% of schools with a functioning student council (primary
and secondary)
Joint action plan with UNICEF implemented (yes/no)
# of education programmes with life skills initiatives
# of PoC enrolled in language classes
# of PoC enrolled in literacy classes
# of PoC enrolled in numeracy classes
# of students attending language of instruction classes
# of children per teacher
# of grade 3 students who can read at grade 3 level
# of teachers enrolled in on-going in-service training
leading to teacher certification
# of teachers with professional teaching qualifications
% of female primary education teachers
% of primary school graduates (successful completion
of final grade)
% of schools that provide students with daily access to
supplementary reading material
% of schools with a textbook ratio for students within
national norms and at a maximum 3:1
% of teachers who were retained from the previous year
# of measures in place to facilitate women and girls'
access to education
# of measures in place to increase the number of female
teachers with professional teaching qualifications
% of girls in grade 3 who transition to grade 4
# of children enrolled in primary education
# of children enrolled in primary education in the correct
grade for their age
# of PoC enrolled in accelerated learning programmes
% of children enrolled in primary education who are not
registered PoC
# of children with specific needs enrolled in school
% of schools teaching conflict sensitive curriculumn
% of schools that enforce a teacher code of conduct that
has been developed in a participatory way
% of schools with a policy to use positive discipline
methods (non-corporal punishment)
# of students enrolled in lower secondary education
# of students enrolled in lower secondary education in
the correct grade for their age
# of students enrolled in upper secondary education
# of students enrolled in upper secondary education in
the correct grade for their age
% of female secondary education teachers
% of lower secondary school graduates (successful
completion of final grade)
% of upper secondary school graduates (successful
completion of final grade)
# of households receiving conditional cash grants or
vouchers for education
Population has optimal
access to education
Sectoral cash grants or vouchers provided
Lifelong learning opportunities provided or supported
Measures to improve primary education quality and
learning achievement implemented
Measures to promote girls' education promoted
Primary education provided or supported
Safe learning environments promoted
Educational infrastructure constructed, improved or
maintained
Secondary education provided or supported
Involvement of key stakeholders promoted
15
Objective Impact
Indicator
or Output
Impact Indicator
or
Output Description
Performance Indicator
UNHCR's Results Framework
Rights Group - Favourable Protection Environment # of school communities receiving cash grants or
vouchers
# of active youth clubs or committees
# of PoC participating in UNHCR supported school-
based sports/recreation activities
% of schools that provide sports/recreation
programming
# of schools that have received support for technology
maintenance
% of primary schools providing students daily access to
computers
% of primary schools providing students daily access to
e-books, tablets or other similar devices
% of secondary schools providing students daily access
to computers
% of secondary schools providing students daily access
to e-books, tablets or other similar devices
UNSPECIFIED OUTPUT - Education Not applicable
Community based complaints mechanism established # of complaints received under the community based
complaints mechanism
# of persons trained
# of PoC in leadership positions and decision-making
positions
# of women in leadership positions
# of women involved in decision-making and peace-
building in community management mechanisms
# of community groups supported
# of community awareness and sensitization campaigns
# of community self-management structures
strengthened
# of social events organized by the community
Community mobilization strategy developed and
implemented (yes/no)
# of instances of joint planning initiatives undertaken
with community of concern
# of instances of participatory monitoring and evaluation
throughout the year
# of meetings held to follow up on issues raised in
participatory assessments
# of participatory assessments conducted
# of programme priorities that were identified by the
community during participatory assessments
UNSPECIFIED OUTPUT - Community Mobilization Not applicable
Impact
Indicator
# of peace education projects implemented
# persons participating in peace education projects
# of campaigns conducted
# of persons reached through community sensitization
campaigns
Peaceful coexistence projects implemented # of peaceful coexistence projects implemented
# of environmental projects benefiting local and
displaced communities implemented
# of local community members benefiting from projects
# of projects benefiting local and displaced communities
implemented
UNSPECIFIED OUTPUT - Peaceful Coexistence Not applicable
Impact
Indicator
Population has optimal
access to education
Peaceful coexistence with
local communities
promoted
Rights Group - Community Empowerment and Self Reliance
Community mobilization
strengthened and
expanded
Sectoral cash grants or vouchers provided
Extent persons of concern are represented in leadership management structures
% of active female participants in leadership/ management structuresImpact
Indicator
Natural resources and
shared environment
better protected
Output
Output Community peace education projects implemented
Projects benefiting local and displaced communities
implemented
Community sensitization campaign implemented
Extent local communities support continued presence of persons of concern
Use of technology in education service provision
expanded
Sports/recreation programme provided or supported
Extent IDPs can participate in government decision-making on measures that affect them
Extent environmental risks associated with the operation are mitigated
Community leadership and decision-making supported
Participatory Approach implemented
Community self-management supported
% of programme priorities identified by the community that are implemented
16
Objective Impact
Indicator
or Output
Impact Indicator
or
Output Description
Performance Indicator
UNHCR's Results Framework
Rights Group - Favourable Protection Environment # of assessments conducted on environmental impact
# of focus groups conducted as part of participatory
assessments
# of agricultural extension workers trained
# of environmental education sessions conducted
# of forest extension workers trained
# of PoC receiving environmental education
# of forest extension workers engaged
# of hectares planted
# of tree seedlings planted
Forest protection and harvesting strategy developed and
implemented (yes/no)
Survival rate after planting (%)
# of agricultural extension workers engaged
# of hectares cultivated
# of hectares of terraces constructed
# of metres of check dams constructed
Livestock extension services established (yes/no)
Clean up and environmental restoration strategy
developed and implemented (yes/no)
Environmental protection strategy developed and
implemented (yes/no)Sustainable agriculture strategy developed and
implemented (yes/no)
Sustainable livestock strategy developed and
implemented (yes/no)
Sustainable sanitation strategy developed and
implemented (yes/no)
UNSPECIFIED OUTPUT - Natural Resource &
Environment
Not applicable
# of PoC receiving production kits or inputs for
agriculture/livestock/fisheries activities
% of households with access to arable land or other
productive natural resources
# of PoC clients who have used national microfinance
institutions or banks
# of PoC participating in community-based group
savings/loans/insurance schemes
# of PoC receiving financial services, other than loans,
through UNHCR partners
# of PoC receiving loans through UNHCR partners
# of PoC who hold bank accounts
% of money borrowed by PoC that has been repaid
(repayment rate)
Average value of loans taken by a PoC (in USD)
# of PoC provided with e-learning/education/skills
training in CTA Centres# of PoC receiving certification in computer literacy
# of PoC receiving computer training
Self reliance and
livelihoods improved
Output
% of female persons of concern (18-59 yrs) earning at least minimum wages for more than 6 months per
year
% of persons of concern graduated from livelihood trainings employed after 3 months
% of youths aged 15-24 enrolled in certified livelihoods training
% of persons of concern (18-59) who do not need cash/food assistance 12 mns+ after arrival/dspl
% of persons of concern (18-59 yrs) earning at least minimum wages for more than 6 months per year
Natural resources and
shared environment
better protected Output
% of persons of concern using banking services (e.g. savings, loans, transfers)
Strategy developed and implemented
Extent persons of concern have formal access to work opportunities in host country
Assessment and analysis undertaken
Forest protection/development undertaken
Access to financial services facilitated (formal and
informal)
Access to Information and Communications
Technologies enabled
Land resources developed
Capacity development supported
Access to agricultural / livestock / fisheries production
enabled
% of persons of concern (18-59 yrs) with own business / self-employed for more than 12 months
% of female persons of concern (18-59 yrs) with own business / self-employed for more than 12 months
% of targeted PoC who are self-employed (non-agriculture)
Impact
Indicator
% of targeted PoC who are self-employed in the agricultural sector
% of targeted PoC who are wage employed in the agricultural sector
% of targeted PoC who self-report increased income compared to previous year
% of targeted PoC who self-report increased savings compared to previous year
17
Objective Impact
Indicator
or Output
Impact Indicator
or
Output Description
Performance Indicator
UNHCR's Results Framework
Rights Group - Favourable Protection Environment # of PoC using Community Technology Access centres
# of PoC using other (non-CTA) computer facilities
% of PoC enrolled in certified training at CTA centers
who graduate (successfully complete and receive
certificate)
# of PoC provided with entrepreneurship / business
training
# of PoC provided with guidance on business market
opportunities# of small business associations formed / supported
# of PoC provided with language training for livelihoods
purposes
# of PoC provided with financial literacy training for
livelihood purposes
# of PoC receiving life-skills training for livelihood
purposes
# of PoC earning incentives / wages from partners and
from community contracting projects
# of PoC enrolled in apprenticeship / on-the-job training
schemes
# of PoC provided with guidance on labour market
opportunities
# of PoC registered in job placement services
# of worker's associations formed / supported
# of advocacy interventions made
# of PoC businesses registered
# of PoC provided with legal advice for accessing work
opportunities
# of PoC receiving work permits
# of focus groups conducted as part of participatory
assessments
Market survey / labour sector survey conducted or
available (yes/no)
Socio economic profile and livelihood capacities of PoC
defined and monitored (yes/no)
# of PoC with recognized diplomas from their country of
origin
# of PoC with recognized diplomas working in a related
sector
# of PoC procided with cash/vouchers for livelihoods
training
# of PoC provided with cash/vouchers for livelihoods
provisioning
# of PoC receiving cash/vouchers for
agriculture/livestock purposes
# of PoC receiving cash/vouchers for business start up
# of PoC with specific needs provided with
cash/vouchers for livelihoods purposes
# of development agencies engaged in strategic
planning and implementation
# of livelihoods coordination meetings led or attended by
UNHCR
# of private sector partners engaged in strategic
planning and implementation
# of projects supporting livelihood capacities of PoC
defined and implemented
# of public sector partners engaged in strategic planning
and implementation
% of participants in livelihood-support projects from host
communities
Strategic plan for livelihoods programming endorsed by
national authorities (yes/no)
Strategic plan for livelihoods programming informed by
assessment (yes/no)
Self reliance and
livelihoods improved
Strategy developed and implemented
Output
Recognition of diplomas by host state facilitated
Assessment and analysis undertaken
Sectoral cash grants or vouchers provided
Access to self employment / business facilitated
Access to wage earning employment facilitated
Access to work facilitated through removal of legal
barriers
Access to Information and Communications
Technologies enabled
Access to training and learning enabled
18
Objective Impact
Indicator
or Output
Impact Indicator
or
Output Description
Performance Indicator
UNHCR's Results Framework
Rights Group - Favourable Protection Environment # of PoC enrolled in formal national insitutions for
certified skills training
# of UNHCR supported technical training programmes
that are acredited (result in a recognized certificate)
# of vocational and technical training institutions that
waive or reduce tuition fees for PoC
% of technical skills training students who graduate
(successful completion and receipt of certification)
% of vocational and technical skills training students
who are youths aged 15-24
% of vocational training students who graduate
(successful completion and receipt of certification)
UNSPECIFIED OUTPUT - Self Reliance and
Livelihoods
Not applicable
# of advocacy interventions made for creation of
conducive conditions for solutions
# of advocacy interventions made for inclusion of PoC
and areas hosting PoC in national and regional
strategies and programmes
# of advocacy interventions made for the creation of
consultative mechanisms for PoC in peace processes
# of events, workshops and seminars organized
# of intention surveys conducted
% of population profiled
# of PoC referred to labour migration schemes
Potential for labour migration schemes to pursue interim
solutions explored (yes/no)
Comprehensive solutions strategy developed and
agreed among all relevant stakeholders (yes/no)
Comprehensive solutions strategy implemented and
monitored (yes/no)
UNSPECIFIED OUTPUT - Solutions Strategy Not applicable
# of advocacy interventions made for freedom of
movement
# of advocacy interventions made for return plans to be
an integral part of comprehensive solution strategies
# of events, workshops and seminars organized
# of focus groups conducted as part of participatory
assessments
Assessment of conditions of return conducted or
updated (yes/no)
Come and tell visits for refugees and IDPs conducted # of come and tell visits conducted
Cross-border coordination mechanisms established # of cross-border coordination meetings held
Go and see visits for refugees and IDPs conducted # of go and see visits conducted
Health screening for voluntary return # of PoC health screenings performed
# of verifications of voluntary return
% of PoC for whom voluntariness of return has been
verified
# of information sessions
# of persons targeted by mass information campaigns
# of PoC attending information sessions
# of PoC provided with information on conditions of
return and on return plans
Monitoring forms established # of monitoring forms completed/ analyzed
Return assistance provided # of PoC receiving return packages
Self reliance and
livelihoods improved
Advocacy conducted
Advocacy conducted
Extent return has been voluntary, and in safety and dignity
Strategy developed and implemented
Comprehensive Solutions profiling of population
conducted
Assessment and analysis undertaken
Extent Comprehensive Solutions strategy identified and agreed
Extent persons of concern able to return with means of livelihood or productive assets
Output
Vocational training / Technical skills provided
% of female persons of concern with intention to return who have returned voluntarily
Potential for voluntary
return realized
Impact
Indicator
Rights Group - Durable Solutions
Comprehensive Solutions
strategy developed,
strengthened or updated Output
Extent national durable solutions strategy for IDPs is consistent with applicable international standards
Potential for labour migration schemes exploited to bring
interim solutions
Extent persons of concern able to make an informed choice concerning return
% of persons of concern with intention to return who have returned voluntarily
Output
Impact
Indicator
Individual voluntariness of return verified
Information provided to persons of concern
19
Objective Impact
Indicator
or Output
Impact Indicator
or
Output Description
Performance Indicator
UNHCR's Results Framework
Rights Group - Favourable Protection EnvironmentSafe and dignified returnee transport provided # of PoC provided with safe and dignified returnee
transport
# of PoC receiving cash grants
# of PoC receiving vouchers
Special assistance for persons of concern with specific
needs provided
# of PoC with specific needs receiving assistance
Transit centres established # of PoC accommodated
Tripartite agreement concluded # of tripartite agreement concluded
Tripartite Commissions established and sustained # of tripartite commissions established and sustained
UNSPECIFIED OUTPUT - Voluntary Return Not applicable
Assessment and analysis undertaken Assessment of protection gaps undertaken (yes/no)
# of capacity development projects targeted at civil
society organizations
# of capacity development projects targeted at
government institutions
Land, housing, property and documentation rights of
persons of concern are upheld
# of decisions of administrative or judicial bodies leading
to reappropriation of land, housing, property or
documentation to PoC
# of development projects that benefit PoC
# of joint assessments/programmes that UNHCR
participated in with development actors
# of incidents reported
Reintegration monitoring system established (yes/no)
Strategy developed and implemented Written reintegration strategy established and endorsed
by PoCs, development actors, government and other
relevant stakeholders (yes/no)
UNSPECIFIED OUTPUT - Reintegration Not applicable
Acquisition of residence permits facilitated # of PoC receiving residence permits
# of advocacy interventions made for realization of
Convention rights
# of advocacy interventions made for freedom of
movement of PoC
# of events, workshops and seminars organized
Advocacy strategy targeting ministerial level developed
(yes/no)
Assessment and analysis undertaken # of studies on integration process produced
Coexistence projects promoted with development
actors, government, private sector and other
stakeholders
# of coexistence projects implemented
Naturalisation process facilitated # of PoC having their naturalisation facilitated
Relocation alternatives assessed and implemented Relocation support provided (yes/no)
Situation of persons of concern monitored Area or sectoral-based monitoring systems providing
disaggregated data established (yes/no)
Area-based or sectoral strategies adequately address
the needs and rights of PoC (yes/no)
Local integration strategy established and endorsed by
PoC, development actors, government and other
relevant stakeholders (yes/no)
UNSPECIFIED OUTPUT - Integration Not applicable
Extent returnees have same access to rights as other citizens
Extent local integration permitted
Extent social and economic integration is realized
Extent naturalization available
Situation of persons of concern monitored
Partnerships with development actors established
Extent refugees treated favourably in naturalization procedures
Strategy developed and implemented
% of persons of concern opting for local integration who have locally integrated
% of persons of concern identified in need of resettlement who have departed for resettlement
% of persons of concern submitted for "urgent resettlement" who have been accepted for resettlement
% of persons of concern submitted for "emergency resettlement" who have been accepted for
resettlement
% increase in resettlement places offered by resettlement countries
% of persons of concern identified in need of resettlement submitted for resettlement
Extent of housing, land and property restitution
Advocacy conducted
Extent national rights of returnees are re-established
Potential for voluntary
return realized
Potential for integration
realized % of female persons of concern opting for local integration who have locally integrated
Output
Impact
Indicator
Output
Capacity development supported
% of "women and girls at risk" among those who departed for resettlement
Impact
Indicator
Output
Impact
Indicator
Reintegration made more
sustainable
Potential for resettlement
realized
Sectoral cash grants or vouchers provided
20
Objective Impact
Indicator
or Output
Impact Indicator
or
Output Description
Performance Indicator
UNHCR's Results Framework
Rights Group - Favourable Protection Environment
# of advocacy interventions made to improve integration
of PoC with specific needs
# of advocacy interventions made to improve integration
programme
# of advocacy interventions made to increase available
resettlement places
# of advocacy interventions made to promote flexible
country criteria
# of advocacy interventions made to promote
resettlement country reporting using standards and
benchmarks
# of events, workshops and seminars organized
Emergency resettlement organized # of PoC departed for resettlement under emergency
priority
Group resettlement planned and implemented # of PoC resettled through group resettlement
Identification of resettlement cases including women
and girls at risk conducted
# of cases identified including women and girls at risk
Information provided to persons of concern # of PoC provided with information on comprehensive
solutions, including resettlement
Establishment or improvement of resettlement
programmes in new or emerging resettlement countries
supported (yes/no)
Legal framework and strategy for local integration
proposed and agreed (yes/no)
Social and economic integration assistance framework
and strategy proposed and agreed (yes/no)
Resettlement country procedures for emergency cases
developed or improved
# of interventions made to support
development/improvement of procedures for processing
and receiving emergency cases
Resettlement departures arranged # of PoC for whom UNHCR made interventions to
faciliate their departures
# of Resettlement Registration Forms (RRFs) submitted
% of abridged Resettlement Registration Forms (RRFs)
used among RRFs submitted
Country specific resettlement Standard Operating
Procedures (SOPs) established and reviewed annually
against the Baseline Standard Operating Procedures
(yes/no)
Country specific SOPs fully implemented (yes/no)
# of anti-fraud measures implemented
# of incidents of fraud detected
# of persons who received anti-fraud training
% of fraud allegations investigated
UNSPECIFIED OUTPUT - Resettlement Not applicable
# of events, workshops and seminars organized
# of government officials trained
# of instances of technical advice provided
Capacity support provided (yes/no)
Facilitated naturalization procedures promoted # of advocacy interventions made for facilitated
naturalization procedures
# of persons with undetermined nationality assisted with
confirmation of nationality
# of stateless persons assisted with acquisition of
nationality
Impact
Indicator
Average processing time from identification to departure for resettlement under normal priority (days)
Advocacy conducted
Extent naturalization available for stateless persons
% of resettlement places allocated to submissions from UNHCR
Average processing time from identification to departure for "emergency resettlement" (days)
Average processing time from identification to departure for "urgent resettlement" (days)
Capacity development supported
% of persons of concern submitted for resettlement who have departed for resettlement
New/ recently established country resettlement
programme supported
Individual assistance for acquisition or confirmation of
nationality provided
Resettlement files submitted
% of stateless persons for whom nationality granted or confirmed
Strategy for preventing fraud implemented
Impact
Indicator
Extent to which resettlement country law and policy support integration of resettled refugees
Greater reduction of
statelessness is achieved
Potential for resettlement
realized
Standard Operating Procedures (SOPs) established
Output
Output
21
Objective Impact
Indicator
or Output
Impact Indicator
or
Output Description
Performance Indicator
UNHCR's Results Framework
Rights Group - Favourable Protection Environment # of copies of information materials produced and
published
# of PoC receiving advice on acquisition or confirmation
of nationality
Information on nationality procedures disseminated
through mass media (yes/no)
Strategy developed and implemented Strategy to address protracted statelessness developed
and implemented (yes/no)
UNSPECIFIED OUTPUT - Reduction of Statelessness Not applicable
As UNAIDS co-sponsor, UNHCR support to UN country
team HIV response provided
# of joint projects of which UNHCR is a party
# of local UNHCR, government and partner staff trained
# of partners receiving support and capacity
development
# of information products shared with partners
# of joint or harmonized inter-organizational data
systems in which UNHCR participates
Co-ordination mechanisms established # of actors regularly participating in UNHCR
coordination meetings
% of priorities in national development action plans
implemented in a manner that is inclusive of PoC
% of priorities in national development strategies that
include PoC
PoC included in CCA/UNDAF (yes/no)
# of joint assessments
# of joint evaluation exercises
Joint assessment included participatory assessment
(Yes/No)
Participation in existing coordination mechanisms # of non-UNHCR led coordination mechanisms in which
UNHCR participates
Partnerships effectively established and managed # of cooperation partnerships established and effectively
implemented (including MOU/ LOU/Project Agreement,
Other Types of Agreement, other forms of collaborative
arrangements)
# of partnerships established with development actors at
national and regional levels
Partnerships on migration issues established with actors
at national and regional levels (yes/no)
% of Humanitarian Country Team (HCT) meetings in
which UNHCR participates
% of UN country team meetings in which UNHCR
participates
UNSPECIFIED OUTPUT - Coordination & Partnerships Not applicable
% of camps reporting on a standard camp profile format
% of camps using common needs assessments
systems
% of camps using UNHCR population statistic reporting
systems
% of camps with a standard name, place codes and
address system
Roles and responsibilities for camp managers and
service providers defined and agreed
Roles and responsibilities for camp managers and camp
service providers have been defined, agreed and
documented (e.g. camp has documented "Who Does
What Where" Information for service provision) (yes/no)
Output
Output
UNHCR engaged in and committed to effectiveness of
the UN Country Team/Humanitarian Country Team for
effective protection delivery
Involvement in UN CCA/ UNDAF and national
development strategies actively maintained
% of camps/ settlements with a camp manager/ administrator
Information provided to persons of concern
Rights Group - Leadership, Coordination and Partnerships
Camp management and
coordination refined and
improved
Impact
Indicator
Extent cooperation among partners effective
Greater reduction of
statelessness is achieved
Joint assessment, planning, and evaluation exercises
held
Partnerships established with development actors at
national and regional levels
Extent camp coordination mechanisms working effectively
Information management systems, incl. needs
assessment and monitoring, are integrated across
camps
Impact
Indicator
Coordination and
partnerships
strengthened
Collection, collation and dissemination of information by
partners harmonized
Output
Capacity development supported
Extent State cooperates with UN and NGO partners in addressing protection concerns and humanitarian
needs
22
Objective Impact
Indicator
or Output
Impact Indicator
or
Output Description
Performance Indicator
UNHCR's Results Framework
Rights Group - Favourable Protection Environment Camp coordination and mangement stakeholders
(government, service providers, camp population
representatives) participated in preparing the camp site
plan (yes/no)
The site plan is being adhered to (specific instructions,
contingency planning, expansion zones) (yes/no)
Strategy developed and implemented A documented camp strategy/workplan, including steps
for improvement, camp closure and contingency
planning, has been developed and/or implemented
(yes/no)
Environmental Impact assessment was a part of the site
plan and/or camp strategy (yes/no)
Environmental Impact reduction programmes have been
implemented (yes/no)
UNSPECIFIED OUTPUT - Camp Mgmt. & Coordination Not applicable
Advocacy implemented (yes/no)
Early warning promoted (yes/no)
Capacity development supported # of staff and partners trained
UNSPECIFIED OUTPUT - Emergency Management Not applicable
Impact
Indicator
Briefings and meetings with donor countries conducted # of briefings and meetings with donor countries
conducted
Joint field missions with donors conducted # of joint field missions with donors conducted
# of new funding sources accessed
% increase in level of pooled funds over previous year
# of project proposals for funding submitted
# of project proposals funded by donors
Reporting for donors submitted in a timely manner % of reports for donors submitted on time
UNSPECIFIED OUTPUT - Donor relations & resource
mobilization
Not applicable
Impact
Indicator
% of missing/damaged items in warehouse (value in
USD)
% of stock that has been in warehouse for 1 year (value
in USD)
# of days when vehicles were unavailable
% of vehicles insured
Plant Property Equipment Management % of “verified” PPEs within 1 calendar year
% of items that fail inspection
Average # of days between original promise date by
supplier and actual goods ready date (in the right place,
in the right quantity, with the right documentation)
Average # of days between raising requisition and
creating PO for items under Frame Agreements
# of days of demurrage
% of Core Relief Items (CRIs) received at the point of
entry to the country within the PO Schedule Due date, in
the required quantity and quality
Average # of days between agreed pick-up from the
vendor to the actual pick-up
Average # of days between receipt at point of entry and
physical receipt in the destination warehouse
# of warehouses maintained
% of warehouse space utilized
UNSPECIFIED OUTPUT - Supply Chain/ Logistics Not applicable
Impact
Indicator
Assets provided # of assets provided to partners
Output
Output
Output
Project proposals for funding submitted
% of affected population physically protected within 60 days of onset
Support for minimising environmental impact provided
Emergency management
strengthened
Camp management and
coordination refined and
improved
Inventory/distribution optimized
Average # of days from onset to first delivery of protection and relief
Impact
Indicator
Extent programme management mechanisms working effectively
Maintenance of vehicle fleet in adequate condition
Output
% of GNA financial needs covered by donor contributions
Site selection, site planning and site
monitoring/implementation conducted against UNHCR
and or SPHERE standards
Operations management,
coordination and support
strengthened and
optimized
Output
Logistics and supply
optimized to serve
operational needs
Purchasing and timely procurement of supplies
Pooled funding and new funding sources identified and
accessed
Timely Delivery
Advocacy undertaken
Rights Group - Logistics and Operations Support
Donor relations and
resource mobilization
strengthened
Warehousing provided, repaired and maintained
Extent logistics management mechanisms working effectively
23
Objective Impact
Indicator
or Output
Impact Indicator
or
Output Description
Performance Indicator
UNHCR's Results Framework
Rights Group - Favourable Protection EnvironmentEvaluations conducted # of evaluations conducted
# of incidents of financial malfeasance detected
# of verifications of accounts conducted
% of audits completed on time
# of international implementing partners with HQ
overhead costs provided
Other project management services and support
established, maintained and/or provided (yes/no)
ICT systems maintained and supported # of support and maintenance measures implemented
Monitoring conducted # of monitoring visits conducted and recorded
Partner office/ housing construction provided # of partner personnel provided office space/
accommodation
Security of humanitarian workers supported # of partners with updated security plans
Surveys conducted # of surveys conducted
Targeted training provided # of persons trained
UNSPECIFIED OUTPUT - Operations Management Not applicable
Current policies maintained and updated To be defined
Gaps in policy framework identified and addressed To be defined
Implementation and effectiveness of policies monitored
and evaluated
To be defined
New policies developed To be defined
Policies disseminated To be defined
Regional perspective provided to policy formulation To be defined
Standards developed or updated To be defined
Technical perspective provided to policy formulation To be defined
UNSPECIFIED OUTPUT - Policy Development Not applicable
Achievement of planned results by regional and country
operations monitored
To be defined
Achievement of strategic objectives monitored and
reported
To be defined
Alignment of plans with global strategic targets
monitored and guided
To be defined
Application of results-based management developed
and promoted
To be defined
Communication strategy developed and updated To be defined
Corporate legal advice provided To be defined
Cross-regional coordination undertaken To be defined
Data on populations of concern and their
comprehensive needs verified and analyzed
To be defined
Global and regional protection environment monitored
and analyzed
To be defined
Global/ regional needs assessment conducted To be defined
Global/ regional strategic planning process designed
and implemented
To be defined
Global/ regional strategic priorities developed, updated
and disseminated
To be defined
Integrated regional workplan developed and
implemented
To be defined
Multi-functional team approach promoted To be defined
Overall strategic direction for UNHCR developed and
disseminated
To be defined
Oversight and guidance provided to comprehensive
needs assessment process
To be defined
Risk management strategies developed, implemented
and monitored
To be defined
Situation and comprehensive needs of populations of
concern monitored and assessed at global and regional
levels
To be defined
Support services for field operations mobilized and
coordinated
To be defined
UN Administrative Tribunal (UNAT), Joint Disciplinary
Council (JDC) and Joint Appeals Board (JAB) decisions/
recommendations followed up and systems
improvements implemented as required
To be defined
Output
General project management services provided
Financial control assured
Policy development
strengthened
Rights Group - Headquarters and Regional Support
Operations management,
coordination and support
strengthened and
optimized
Output
Output
Global strategic direction
and management
strengthened
24
Objective Impact
Indicator
or Output
Impact Indicator
or
Output Description
Performance Indicator
UNHCR's Results Framework
Rights Group - Favourable Protection EnvironmentUNHCR operational field presence and capacity
developed and optimized
To be defined
UNHCR operations monitored and analyzed, and gaps
and areas of weakness identified
To be defined
UNHCR programmes optimized in response to
assessed needs
To be defined
UNHCR strategic plan developed and updated To be defined
UNSPECIFIED OUTPUT - Global Strategic Dir. & Mgmt. Not applicable
Advocacy and technical advice provided directly to key
stakeholders
To be defined
Age, gender and diversity perspective promoted To be defined
Appropriate additional specialists provided to address
capacity shortfalls
To be defined
Complex cases handled To be defined
Human rights integrated into the development of policy
and legal standards
To be defined
Legal and policy research projects delivered To be defined
Oversight provided to specialist protection functions To be defined
Protection advice, coordination and support provided To be defined
Protection approaches harmonized To be defined
Protection capacity development initiatives supported To be defined
Protection messages and guidance provided To be defined
Protection policies, guidelines and tools developed,
disseminated and monitored
To be defined
Protection provided directly to populations of concern To be defined
Regional approaches developed To be defined
Strategic support and guidance provided to the
achievement of durable solutions
To be defined
Support for advocacy and technical advice to states on
legislation and procedures provided
To be defined
Support for identification of stateless persons and
related statistical reporting provided
To be defined
Technical support for UNHCR policy priorities provided To be defined
UNHCR's operational protection coverage monitored
and optimized
To be defined
UNSPECIFIED OUTPUT - Protection Advice and
Support
Not applicable
Best practices collected and shared To be defined
Support to achievement of assigned responsibilities in
cluster partnerships provided
To be defined
Support to achievement of standards in camp
coordination/ management provided
To be defined
Support to achievement of standards in domestic items
provided
To be defined
Support to achievement of standards in education
provided
To be defined
Support to achievement of standards in food security
provided
To be defined
Support to achievement of standards in health provided To be defined
Support to achievement of standards in HIV/ AIDS
prevention and care provided
To be defined
Support to achievement of standards in livelihoods
provided
To be defined
Support to achievement of standards in nutrition
provided
To be defined
Support to achievement of standards in operational data
management provided
To be defined
Support to achievement of standards in registration and
population data management provided
To be defined
Support to achievement of standards in sanitation
provided
To be defined
Output
Output
Protection advice and
support strengthened
Output
Technical advice and
support to operations
strengthened
Global strategic direction
and management
strengthened
25
Objective Impact
Indicator
or Output
Impact Indicator
or
Output Description
Performance Indicator
UNHCR's Results Framework
Rights Group - Favourable Protection EnvironmentSupport to achievement of standards in shelter provided To be defined
Support to achievement of standards in water supply
provided
To be defined
Support to ICT systems provided To be defined
Technical advice and support provided To be defined
Technical advice provided in strategy and programme
formulation and follow-up
To be defined
UNSPECIFIED OUTPUT - Technical advice and support Not applicable
Administrative support to UNHCR Offices and staff
managed and optimized
To be defined
Comparisons of projected financial requirements and
projected income prepared and distributed
To be defined
Financial and human resources aligned with UNHCR's
Global Strategic priorities
To be defined
Financial policy and procedures developed, updated and
communicated
To be defined
Global cash and Foreign exchange (FX) Risks managed To be defined
Global financial and administrative reports consolidated,
validated and presented
To be defined
Mechanisms to manage and account for funds received
and utilized updated
To be defined
Operational needs of field operations represented and
advocated for
To be defined
Prioritization and resource allocation process managed
and improved
To be defined
Resource allocation procedures developed and updated To be defined
Results-based budgeting and reporting developed and
refined
To be defined
UNHCR Biennial budget prepared and presented To be defined
UNSPECIFIED OUTPUT - Resource Allocation & Fin
Mmgt
Not applicable
Coordination, monitoring and control of organizational
development initiatives established and maintained
To be defined
Design parameters for the establishment of rational
structures for UNHCR offices updated
To be defined
Organizational structure defined, updated and
communicated
To be defined
Set of tools on normative policies, models, standards
and benchmarks updated and disseminated
To be defined
UNSPECIFIED OUTPUT - Org. Development & Design Not applicable
Executive Committee Secretariat functions sustained
and improved
To be defined
Formal and informal meetings of the EXCOM and
Standing Committee organized and serviced
To be defined
HC's Dialogue on Protection challenges and other
international conferences and meetings organized
To be defined
Reporting to UN governance bodies (ECOSOC, General
Assemblies, Third Committee, etc...) coordinated and
delivered
To be defined
UNSPECIFIED OUTPUT - Governance Bodies Not applicable
Advice on development of external affairs strategies,
including country/ regional communications plans,
provided
To be defined
External affairs coverage and coordination provided To be defined
External relations advice and support provided to
Bureaux
To be defined
Global external affairs strategy refined and updated with
Executive Office, bureaux and field
To be defined
Output
Output
Output
Output
Output
Technical advice and
support to operations
strengthened
Organizational
development and design
strengthened
Support to governance
bodies maintained and
strengthened
External relations
reinforced and
strengthened
Prioritization, resource
allocation and financial
management
strengthened
26
Objective Impact
Indicator
or Output
Impact Indicator
or
Output Description
Performance Indicator
UNHCR's Results Framework
Rights Group - Favourable Protection EnvironmentGlobal partnerships to futher UNHCR's external affairs
objectives maintained, identified and developed
To be defined
Goodwill ambassador programmes developed and
deployed
To be defined
Regional partnerships to further UNHCR's external
relations objectives identified and developed
To be defined
Thematic or region-specific external affairs strategies
developed and disseminated to field
To be defined
UNSPECIFIED OUTPUT - External Affairs Not applicable
Advice and support on resource mobilization strategies
and opportunities provided to Bureaux and the Field
To be defined
Appeals, submissions and related reports produced and
distributed
To be defined
Bureau-specific private/ public resource mobilization
strategies identified, developed and disseminated to
Field
To be defined
Contributions, earmarking and reporting requirements
recorded and disseminated
To be defined
Corporate and foundation partnerships developed and
maintained
To be defined
Donor consultations, meetings and missions organized To be defined
Global fundraising/ resource mobilization strategy
regularly updated, enhanced and disseminated
To be defined
Global private and public resource mobilisation
strategies maintained and developed with Divisions,
bureaux and field
To be defined
Offices' systematic pursuit of all potential public/ private
funding sources monitored and guided
To be defined
Opportunities to increase overall level of contributions
identified
To be defined
Private sector funding opportunities systematically
identified and pursued
To be defined
Public sector funding sources developed and new
potential identified
To be defined
Resource mobilization coverage and coordination
provided
To be defined
Stakeholders and civil society mobilized in support of
global needs
To be defined
Thematic or region-specific resource mobilization
strategies developed with divisions, bureaux and the
field
To be defined
UNHCR strategic concerns represented to donors, and
vice versa
To be defined
UNSPECIFIED OUTPUT - Fundraising/ Rsrc
Mobilization
Not applicable
Communications coverage and coordination provided To be defined
Corporate partnerships developed and maintained To be defined
Existing media relationships maintained and enhanced To be defined
Global and regional media trends monitored To be defined
Global media and public affairs strategy developed and
implemented
To be defined
Goodwill ambassador programme developed and
deployed
To be defined
Internal communications enhanced and sustained to
keep staff informed
To be defined
Means to enhance global media and public affairs
strategies identified and developed
To be defined
Media and public affairs advice and support regularly
provided to Bureaux and the Field
To be defined
Media briefed on UNHCR news and viewpoint To be defined
Opportunities for new media relationships identified and
developed
To be defined
Output
Output
Media relations and
public affairs serve
UNHCR's strategic
objectives
OutputFundraising and resource
mobilization achieve
potential
External relations
reinforced and
strengthened
27
Objective Impact
Indicator
or Output
Impact Indicator
or
Output Description
Performance Indicator
UNHCR's Results Framework
Rights Group - Favourable Protection EnvironmentTargeted electronic/ print publications/ reports produced
and disseminated
To be defined
UNHCR publications made available in a variety of
languages
To be defined
UNHCR's external website maintained and improved To be defined
Videos produced and disseminated To be defined
UNSPECIFIED OUTPUT - Media Rlats & Public Affairs Not applicable
Dialogue with strategic partners promoted and sustained To be defined
Exchange of knowledge/ good practice between
governments and other key partners fostered
To be defined
Initiatives to enhance joint advocacy and mutual
understanding with partners developed
To be defined
Joint UN grievance mechanisms developed and
strengthened
To be defined
Measures to enhance communication, transparency and
predictability with partners undertaken and developed
To be defined
Measures to enhance operational cooperation with
NGOs identified and developed
To be defined
Mechanisms to strengthen operational contribution of
global partners identified and developed
To be defined
New global/ regional partners identified and engaged To be defined
Operational partnership clusters designed, guided and
supported
To be defined
Partnerships developed with prominent researchers and
experts
To be defined
UNSPECIFIED OUTPUT - Inter-agency & Strat. Rlats. Not applicable
Global capacity to gather and manage impact and
performance data strengthened
To be defined
Impact and perfomance data analyzed at global and
regional levels
To be defined
Mechanisms for defining accountabilities, approving
plans and delegating authority developed and
administered
To be defined
Mechanisms to measure impact and performance
further developed and strengthened
To be defined
Reporting responsibilities, schedules and formats
coordinated
To be defined
UNSPECIFIED OUTPUT - Performance Management Not applicable
Advice provided on ethical principles, standards and
conduct
To be defined
An organizational culture of integrity and accountability
promoted
To be defined
Audit of operations and of implementing partners
conducted and overseen
To be defined
Financial disclosure programme administered and
conflicts of interest addressed
To be defined
Follow-up actions for recommendations established and
monitored
To be defined
Global standard operating procedures developed,
updated and disseminated
To be defined
Inspection and investigation missions conducted To be defined
Inspection checklist reviewed and updated To be defined
Inspection findings, lessons learned and best practices
disseminated
To be defined
Internal control systems continously improved To be defined
Internal/ external audit plans developed To be defined
Measures introduced to strengthen quality and
consistency of people management
To be defined
Measures undertaken to facilitate informal resolution of
conflicts
To be defined
Misconduct within UNHCR reported and investigated in
a timely and appropriate manner
To be defined
Output
Output
Output
Output
Inter-agency and strategic
partnerships
strengthened
Performance
management
strengthened
Media relations and
public affairs serve
UNHCR's strategic
objectives
Oversight and quality of
management
strengthened
28
Objective Impact
Indicator
or Output
Impact Indicator
or
Output Description
Performance Indicator
UNHCR's Results Framework
Rights Group - Favourable Protection EnvironmentProtection arranged for persons who report misconduct
or cooperate in investigations
To be defined
Sanctions recommended and applied in cases of
misconduct and fraud
To be defined
Thematic and programmatic evaluations conducted and
lessons learned applied
To be defined
UNSPECIFIED OUTPUT - Oversight Not applicable
Channel of communication between the Administration
and staff provided
To be defined
Diversity, gender, harassment and work-life balance
policies updated and disseminated
To be defined
Functional endorsements provided for relevant staff and
additional workforce
To be defined
Global Staff Survey conducted To be defined
HR advice and guidance to individual staff provided To be defined
Human resource management coverage, coordination
and support provided
To be defined
Job descriptions developed and updated To be defined
Measures introduced to strengthen peer support To be defined
Mechanisms for performance management and
appraisal developed and strengthened
To be defined
Occupational health and safety advice and risk
mitigation measures provided
To be defined
Policies and systems for career development,
counseling and transition developed and implemented
To be defined
Professional counselling to staff provided To be defined
Sanctioning of inappropriate staff behavior implemented To be defined
Solutions to work-related problems and conflicts
affecting staff facilitated
To be defined
Staff awareness of policies promoted To be defined
Training and staff development programmes optimized To be defined
Workforce policy developed and strengthened To be defined
Workforce strategy developed and strengthened To be defined
UNSPECIFIED OUTPUT - Strategic HR. & Workforce
Mgmt
Not applicable
Communication infrastructure optimized to serve
operational and security needs
To be defined
Corporate software applications optimized To be defined
Global ICT governance system strengthened To be defined
Global/ regional ICT strategy developed and updated To be defined
ICT policies and guidelines developed and disseminated To be defined
ICT security policy developed and implemented To be defined
Measures undertaken to strengthen ICT governance
and project management
To be defined
UNHCR’s IT infrastructure optimized to serve
operational and management needs
To be defined
UNSPECIFIED OUTPUT - ICT Management Not applicable
Fleet management systems established and maintained To be defined
Global agreements for the procurement of goods and
services optimized
To be defined
Global partnerships in supply and logistics developed
and updated
To be defined
ICT procurement optimized To be defined
International procurement undertaken To be defined
Logistics coordination optimized To be defined
Stockpile for logistics, supplies and IT equipment
provided
To be defined
Supply chain systems and procedures developed and
improved
To be defined
System for management of assets developed and
maintained
To be defined
UNHCR’s contract management optimized for
operational effectiveness
To be defined
Warehouse management improved and maintained To be defined
Output
Output
Output
Output
Human resource
management further
optimized
ICT management
optimized for productivity
Global supply
management optimized
for efficient delivery
Oversight and quality of
management
strengthened
29
Objective Impact
Indicator
or Output
Impact Indicator
or
Output Description
Performance Indicator
UNHCR's Results Framework
Rights Group - Favourable Protection EnvironmentUNSPECIFIED OUTPUT - Global Supply Management Not applicable
Early warning and contingency planning mechanisms
optimized
To be defined
Emergency response methods and training updated to
reflect current protection concerns
To be defined
Emergency response teams assembled, trained and
deployed
To be defined
Emergency roster and stand-by management optimized
to respond to operational needs
To be defined
Global/ regional emergency preparedness and response
strategy developed and maintained
To be defined
Senior protection staff deployment capacity developed
and maintained
To be defined
Surge capacity in technical areas developed, maintained
and deployed
To be defined
UNHCR’s global/ regional emergency preparedness and
response capacity maintained and enhanced
To be defined
UNSPECIFIED OUTPUT - Central Emrg Prep & Resp.
Cap.
Not applicable
Global security strategy developed and updated To be defined
Identification and deployment of security specialists
optimized to meet operational needs
To be defined
Innovations introduced to increase effectiveness of
security training
To be defined
Partnership with global security actors developed and
maintained
To be defined
Security advice and support regularly provided to
bureaux and the field
To be defined
Security management accountability framework
developed and updated
To be defined
Security management coverage and coordination
provided
To be defined
Security preparedness maintained and enhanced at all
levels of organization
To be defined
Security risks analysis conducted at country and
regional level
To be defined
Security risks mitigation strategies updated at country
and regional levels
To be defined
Security training delivered to field staff To be defined
Strategies to enhance security identified and developed To be defined
UNHCR’s global security exposure monitored To be defined
UNSPECIFIED OUTPUT - Security Management Not applicable
Archive management policies, strategies and
procedures developed
To be defined
Communications training provided To be defined
Data management and data processing training
provided
To be defined
E-learning opportunities provided To be defined
Emergency management training provided To be defined
Extension of scholarships to refugees centrally
coordinated
To be defined
Financial management training provided To be defined
Guidance materials for field support in technical areas
provided
To be defined
Induction training provided To be defined
Information technology training provided To be defined
Innovative training delivery methodologies and
mechanisms implemented
To be defined
Knowledge management strategies developed and
updated
To be defined
Management training provided To be defined
New learning/ training packages and materials
developed
To be defined
Operations management training provided To be defined
Protection training provided To be defined
Output
Output
Output
Security management
reinforced as an
organizational culture
Global supply
management optimized
for efficient delivery
Emergency response
capacity and
effectiveness reinforced
Capacities, skills and
knowledge fostered and
developed
Output
30
Objective Impact
Indicator
or Output
Impact Indicator
or
Output Description
Performance Indicator
UNHCR's Results Framework
Rights Group - Favourable Protection EnvironmentRecords management tools and support implemented at
HQ
To be defined
Records management tools and support provided to the
field
To be defined
Security training provided To be defined
Supply management training strengthened and
delivered
To be defined
Telecommunications training provided To be defined
Tools to support knowledge management developed
and introduced
To be defined
Training and coaching in technical areas provided To be defined
Training in camp coordination/ management provided To be defined
Training in field-based data management tools provided To be defined
Training in geographic information management
provided
To be defined
Training in registration and population data
management provided
To be defined
Training in the use of indicators, data gathering and
analysis provided
To be defined
Training plan and support for staff coordinated between
Headquarters, Regional and Country offices
To be defined
UNHCR documentary evidence preserved and made
accessible for legal, audit, evaluation and inspection
purposes
To be defined
UNHCR records disposed of after approved retention
periods
To be defined
UNHCR's institutional memory and knowledge
preserved and made accessible internally and externally
To be defined
Unified, multi-sectoral and comprehensive training
strategy adopted and implemented
To be defined
UNSPECIFIED OUTPUT - Cap/Skill Dev & Knowledge
Mgmt
Not applicable
Capacities, skills and
knowledge fostered and
developed
Output
31
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