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Building Leadership and Employee Capabilities
Winter 2017 Program
Leadership Development
Business Management
Technical Gold Seal Accredited
COURSE PAGE # DATE(S)
EFFECTIVE LEADERSHIP (LDP) 3 March 8 & 9, 2017
THE ESSENTIALS OF MANAGEMENT (MDP1) 4 March 20 & 21, 2017
MANAGING EXPECTATIONS, PERFORMANCE & ENGAGEMENT (MDP2) 5 March 30 & 31, 2017
ESSENTIAL COMPETENCIES FOR EFFECTIVE MANAGEMENT (MDP3) (3 dates to
choose from) 6 Apr 5&6, 11&12,
17&18,2017
ESSENTIALS OF CONTRACT MANAGEMENT 7 April 3 & 4, 2017
DIVERSITY & INCLUSION IN THE WORKPLACE (3 dates to choose from) 8 Mar 20, 23, Apr 25, 2017
FRONT LINE SUPERVISOR EXCELLENCE (3 dates to choose from) 9 Mar 27&28, Apr 3&4,
Apr 20&21, 2017
GIVING AN EFFECTIVE PERFORMANCE REVIEW (2 dates to choose from) 10 Mar 28, or Mar 30, 2017
ENHANCED BUSINESS WRITING SKILLS WORKSHOP 11 April 10, 2017
MICROSOFT EXCEL FOR BEGINNERS 12 April 19, 2017
MICROSOFT EXCEL INTERMEDIATE 13 April 20, 2017
MILLER’S CLAIMS PROCESS 14 March 7, 2017
CONSTRUCTION PROJECT QUALITY CONTROL (2 dates to choose from) 15 April 12, or April 18, 2017
LEADERSHIP FOR SAFETY EXCELLENCE 16 March 8, 2017
CONDUCTING THOROUGH SAFETY INCIDENT INVESTIGATIONS 17 March 27, 2017
MANAGING THE FINANCIAL IMPACTS OF WORKPLACE INJURIES 18 April 17, 2017
INTRODUCTION TO AGGREGATE, HOT MIX ASPHALT, AND CONCRETE
TESTING & SPECIFICATIONS
19 March 28 & 29, 2017
TABLE OF CONTENTS
-3-
ORGANIZATIONAL CHALLENGES
LEADING TEAMS
TEAM DEVELOPMENT
ENHANCED SELF-AWARENESS
PERSONAL EFFECTIVENESS
INFLUENCING
ESTABLISHING RAPPORT
DEALING WITH CONFLICTS & STRESS
DEALING WITH DIFFICULT SITUATIONS
LEADERSHIP ROLES & YOUR STYLE
EFFECTIVE LEADERSHIP learning
objectives:
EFFECTIVE LEADERSHIP (LDP)
Date & Time: March 8 & 9, 2017, 8:00 AM—5:00 PM
Location: Meadowbrook Golf Club, 11939 Warden Ave, Gormley, ON
Who Should Attend: Vice Presidents and their direct reports
Specifically LDP will address:
It will address in-depth fundamentals of successful organization / business unit lead-
ership and further development of leadership capability and effectiveness in the
context of Miller’s overall and individual business unit goals and culture.
This program will address and reinforce what is being taught in the Management
Development Programs to ensure that senior leaders are provided with the frame-
work, knowledge, skills and approach to effectively support their management team
members and the staff who will or who have gone through the MDP programs.
Individual knowledge, skill and behaviour development will occur by gaining greater
self-awareness and enhanced understanding of cross-organizational / within busi-
ness unit change and improvement, through the interactive aspects of the team
workshop, and by application of learning to Miller’s current situation, challenges and
projects.
Organizational challenges
Leadership of growth, organization improvement and change challenges
Leadership roles and styles appropriate for / relevant to different situations
Organization change leadership, approaches and processes
Multifunctional/ cross functional team development
Leading teams across organizational boundaries and functions
Enhancing self-awareness, impact and personal effectiveness as a leader.
Instructors:
Graham Herbert, MBA, CMC, CTA, Western Management Consultants
Mary Baetz, BA, MBA, Western Management Consultants
Pre-work: Personal assessment if not already done (45 min), review of personal assess-
ment, EQ & Stress assessment –completed by individual (20 minutes). Assessments
must be completed 2 weeks in advance.
Course Overview and Learning Outcomes:
-4-
UNDERSTANDING YOURSELF
UNDERSTANDING YOUR TEAM ME-
MEBRS
DIFFERENT STYLES OF PEOPLE
STRATEGIES TO BRIDGE DIFFERENCES
PERSONAL EFFECTIVENESS
INFLUENCING
DEALING WITH DIFFICULT SITUATIONS
ESSENTIALS of MANAGEMENT
learning objectives:
THE ESSENTIALS OF MANAGEMENT (MDP1)
Date & Time: March 20 & 21, 2017, 8:00 AM—5:00 PM
Location: Meadowbrook Golf Club, 11939 Warden Ave, Gormley, ON
Who Should Attend: Mid-Level Managers, Project Managers and
Supervisors of business units.
Specifically MDP1 will address:
The essentials of Management will help develop fundamental management compe-
tence and personal effectiveness in the context of Miller’s business goals and the
Miller way/culture. It will cover business needs, managing for outcomes, building
personal capability, building and managing teams and relationships and improving
organizational performance.
The outcome of this two-day workshop is to learn about your own behavioural style
and the styles of others, to be able to understand why people react differently in
similar situations. These insights will be extremely useful and powerful to you and
your team.
The success of a team depends on mutual cooperation and support. As a manager in
charge of your team, you must know yourself, understand each individual on your
team, and effectively manage the dynamics of the different styles of your people.
Understanding yourself
Understand each individual on your team,
Effectively manage the dynamics of the different styles of your team
Develop strategies for bridging the differences
Help people relate to each other comfortably and effectively
Instructors:
Graham Herbert, MBA, CMC, CTA, Western Management Consultants
Mary Baetz, BA, MBA, Western Management Consultants
Pre-work: Personal assessment (45 min), EQ & Stress assessment –completed by indi-
vidual (20 minutes). Assessments must be completed 2 weeks in advance.
Course Overview and Learning Outcomes:
-5-
UNDERSTANDING THE ROLE OF
LEADERS AND MANAGERS
SITUATIONAL MANAGEMENT
APPROACHES
BEHAVIOURS, MOTIVATORS &
COMPETENCIES
CONFLICT MANAGEMENT
CHANGE MANAGEMENT
EFFECTIVE COMMUNICATION
MANAGING EXPECTATIONS, PER-
FORMANCE AND ENGAGEMENT
learning objectives:
MANAGING EXPECTATIONS,
PERFORMANCE & ENGAGEMENT (MDP2)
Date & Time: March 30 & 31, 2017, 8:00 AM—5:00 PM
Location: Meadowbrook Golf Club, 11939 Warden Ave, Gormley, ON
Who Should Attend: Mid-Level Managers and Supervisors of business
units. Although there may be exceptions, attendees are those who have
already gone through MDP1.
Specifically MDP2 will address:
Building on the learnings from The Essentials of Management (MDP1), this module
will build further on understanding behavioural styles and motivators. How well
managers and supervisors relate with others affects their ability to get things done,
behavioural styles and motivators determine how employees think, make decisions,
communicate, manage time and stress and deal with conflict. By understanding
their styles and motivators and which styles and motivators they are dealing with
managers and supervisors can establish rapport with someone more easily, become
more persuasive, and avoid miscommunication.
The focus will be on conflict management, negotiation, and managing the strengths
and weaknesses of each style. It will provide tools to the participants to increase
utilization of their newly learned skills. Desired outcome is an increase in confidence
to utilize their newly learned skills.
The role of management, difference between leading and managing
Common Blocks to Delegation and How to Overcome Them
Conflict, change management, communication,
Motivating People and Teams to produce outcomes
Using your strengths to effectively motivate others
Varying your style to match the needs of the team to achieve success
Encouraging mutual respect
Instructors:
Graham Herbert, MBA, CMC, CTA, Western Management Consultants
Mary Baetz, BA, MBA, Western Management Consultants
Pre-work: Personal assessment (45 min) and EQ & Stress assessment (if not already
done). Review of material from MDP 1, report back on what they applied/ did different-
ly/what still needs to be done. Assessments must be completed 2 weeks in advance.
Course Overview and Learning Outcomes:
-6-
REAL PRACTICE USING THIS SELF-
KNOWLEDGE TO ADAPT ONE’S AP-
PROACH IN DEALING WITH OTHERS
PRACTICE IN USING PRACTICAL
TOOLS FOR:
PROVIDING DIRECTION
ASKING QUESTIONS TO
GATHER THE NECESSARY
INFORMATION FOR DECI-
SION-MAKING
LISTENING TO ENSURE UN-
DERSTANDING
AVOIDING THE PITFALLS OF
MAKING ASSUMPTIONS
PROVIDING FEEDBACK TO
IMPROVE RESULTS AND IN-
CREASE ENGAGEMENT
MANAGING CONFLICT TO
DETERMINE THE BEST WAY
FORWARD AND MAINTAIN
RELATIONSHIPS FOR FU-
TURE COLLABORATION
CREATION OF A CONCRETE PLAN
FOR APPLYING THE TOOLS BACK IN
THE WORKPLACE
ESSENTIAL COMPETENCIES FOR
EFFECTIVE MANAGEMENT (MDP3)
learning objectives:
ESSENTIAL COMPETENCIES FOR EFFECTIVE
MANAGEMENT (MDP3)
Date & Time: 3 Dates to Choose From: April 5 & 6, April 11 & 12, or April 17 & 18, 2017, 8:00 AM—5:00 PM
Location: Meadowbrook Golf Club, 11939 Warden Ave, Gormley, ON
Who Should Attend: Mid-Level Managers and Supervisors of busi-
ness units. Those who have already gone through MDP1 and MDP2.
Specifically MDP3 will address:
This program is for managers at all levels who need to get results through others.
The workshop will provide hands-on experiences and practical tools for engaging
employees and peers to accomplish tasks. Leading ‘from the inside-out’ requires
that managers use their learning from understanding of themselves first, then un-
derstand of others, and use this insight to quickly diagnose situations and adapt
their approach, to achieve the best engagement and the best results. Core compe-
tencies that will be focused on and enhance management capability include self
management and regulation, interpersonal effectiveness, communication feedback
and conflict management. In this 2-day workshop, the MDP programs and assess-
ments will provide the frame-work. Easy-to-use tools, applied in highly interactive
activities will provide the hands-on skills and practice in further developing their
competency in these core areas. Participants will be able to apply what they
learned when they go back to work, each participant will leave the workshop with a
specific Plan of Action for applying the newly taught approach and tools back on the
job and a commitment to review their plan with their manager.
High level review of learning from previous MIE
An interactive simulation which highlights both the pitfalls and effective strategies
for engaging a team to accomplish a goal
Increased self-awareness and application of one’s leadership and communication
styles, emotional intelligence, and conflict approaches.
Instructors: Graham Herbert, MBA, CMC, CTA, Western Management Consultants,
Mary Baetz, BA, MBA, Western Management Consultants
Pre-work: Review of MDP I and 2 course material , Review of personal assessments, TTI
personal assessments if not already done (45 minutes), a review of personal assess-
ment, EQ, and Stress assessments by individual (20 minutes). Assessments must be
completed 2 weeks in advance of the workshop.
Course Overview and Learning Outcomes:
-7-
SUBCONTRACT DEVELOPMENT—
ENGAGING SUNS AND SUPPLIERS
PLANNING AND SCHEDULING
THE WORK
EXTENSION OF TIME AND DELAY
MANAGEMENT
COMMUNICATION AND EFFEC-
TIVE CORRESPONDANCE
PROJECT COST CONTROL AND
PROFITABILITY
ISSUE RESOLUTION
ESSENTIALS OF CONTRACT
MANAGEMENT learning objectives:
ESSENTIALS OF CONTRACT MANAGEMENT
Date & Time: April 3 & 4, 2017, 8:00 AM—5:00 PM
Location: York Region Waste Management Centre, 100 Garfield Wright Blvd., Sharon, ON
Course Overview and Learning Outcomes: Who Should Attend: Project Managers, project coordinators, mem-
bers of project management team responsible for the planning, or-
ganizing and execution of work.
Specifically Essentials of Contract & Project Management will
address:
No matter what the size of the project or the scope, many factors must come to-
gether for a project and a project manager to be successful. There are several best
practices revolving around planning, organizing and executing that if properly uti-
lized will best position the project and the project team for success. As projects and
owners introduce contracts and specifications that place more and more risk on the
contractor, being organized and effective is paramount.
This two-day Contract and Project Management program is designed to teach con-
tract and project management best practices. These best practices when utilized will
assist the project manager, individuals working towards becoming a project manag-
er and the project management team to plan, organize and execute the work in an
effective manner with a focus on quality and profitability.
The skills, knowledge and competencies necessary to better manage projects
How to mange for overall success
Instructors:
The Miller Group Heavy Civil Group Department Representatives
-8-
CONTRIBUTING TO A CULTURAL-
LY DIVERSE TEAM
WHY CULTURAL DIVERSITY IS
IMPORTANT TO YOU AND YOUR
ORGANIZATION
HOW TO CREATE AN ENVIRON-
MENT WHERE DIFFERENCES ARE
VALUED
HOW EVERY PERSON PLAYS A
ROLE IN CREATING AN INCLU-
SIVE CULTURE
KNOW THE DIFFERENCE BE-
TWEEN GENERALIZATIONS, STE-
REOTYPES AND PERSONAL BIAS
LEARN STRATEGIES TO IDENTIFY
AND ADDRESS BIAS
CULTURAL SOURCES OF CON-
FLICT IN THE WORKPLACE
HOW EVERY PERSON CAN CON-
TRIBUTE TO A DYNAMIC, DI-
VERSE AND INCLUSIVE CULTURE
MODEL INCLUSIVE BEHAVIOURS
BUILDING TRUST
LEARN THE IMPORTANCE OF
LISTENING AND IDENTIFY YOUR
PERSONAL “FILTERS”
DIVERSITY & INCLUSION IN THE
WORKPLACE learning objectives:
DIVERSITY & INCLUSION IN THE
WORKPLACE
Date & Time: 3 Dates to Choose From: March 20, March 23, April 25 2017, 9:00 AM—4:30 PM
Location: York Region Waste Management Centre, 100 Garfield Wright Blvd., Sharon, ON
Who Should Attend: Anyone responsible for the supervision of
people.
Specifically Diversity and Inclusion workshop will address:
Diversity in the workplace is an important issue that all employees in any organiza-
tion need to understand. Today more and more organizations are creating cultures
that support diversity and inclusion by respecting, developing and utilizing each em-
ployee’s differences to create a competitive strength. This course covers the im-
portance of diversity , how to work in an environment that supports a diverse work-
force, how to avoid potential problems and how to develop your own strengths
through diversity and inclusion.
This highly participated one-day diversity and inclusion workshop is designed to
provide additional knowledge and skill for working effectively with all team mem-
bers and customers in a diverse workplace and marketplace.
The fundamentals of diversity in the workplace
What is cultural diversity
Identify effects of diversity in the workplace
What each generation wants and needs from each other
Strengthen communication skills to improve understanding across cultures
What we can learn from each other
Expected labour force changes
Solutions to the most common communication problems, communicate effectively
with people from different cultures
What to do if you have said the wrong thing
Instructors:
Seneca College, Training Services
Course Overview and Learning Outcomes:
-9-
UNDERSTANDING PEOPLE MAN-
AGEMNET SKILLS
HOW TO DOCUMENT PERFOR-
MANCE ISSUES
LEARN EFFECTIVE COMMUNICA-
TION
HOW TO CONDUCT DIFFICULT
CONVERSATIONS
HOW TO ASSESS AND MINIMIZE
CONFLICT
WHAT PRINCIPLES ARE NEEDED
TO BUILD CREDDIBILITY
FRONT LINE SUPERVISOR
EXCELLENCE learning objectives:
FRONT LINE SUPERVISOR EXCELLENCE
Date & Time: 3 Dates to Choose From: March 27 & 28, April 3 & 4 or April 20 & 21, 2017 9:00 AM—4:30 PM
Location: Meadowbrook Golf Club, 11939 Warden Ave, Gormley, ON
Course Overview and Learning Outcomes: Who Should Attend: Supervisors, Foreperson, Lead Hand, employ-
ees new to the supervisor role, making the transition from peer to
supervisor.
Specifically Front Line Supervisor Excellence will address:
Effective front-line managers are key for managing a respectful workplace. Too often
Employers make the mistake of assuming that once an individual is appointed a Su-
pervisor they automatically have the competencies, skill and knowledge on how to
best manage workers in a complex work environment. This program is designed to
allow the participant to assess their individual skill and knowledge relating to vital
supervisor competencies, in the areas of problem solving, decision making, building
team capacity, evaluating performance, etc.
Participants will be provided with an accurate picture of what it truly means to be a
Supervisor, the program targets people skills as the foundation for success.
Gain a better understanding of the role, function and skill required for a Supervisor
and/or front-line leader
Learn what principles are needed to build credibility
Identify personal leadership style
Learn how to capitalize on style strengths
Understanding people management skills and how to document performance
issues
Effective communications and how to conduct that difficult conversation
How to assess and minimize the risk of conflict
Understand the legislative framework with which a supervisor works within todays,
e.g. OH&S, Human Rights, ESA
Instructors:
Seneca College, Training Services
-10-
DO-AND-DON’T S
SETTING GOALS
DEFINING JOB RESPONSIBILITIES
HOW DO I SET GOALS EFFEC-
TIVELY?
HOW MANY GOALS SHOULD
SOMEONE SET?
HOW DO I EVALUATE A PER-
SON’S BEHAVIORS?
WHICH COUNTS MORE, BEHAV-
IORS OR RESULTS?
HOW DO I TELL SOMEONE HE/
SHE’S IS NOT MEETING MY EX-
PECTATIONS?
HOW DO I DELIVER BAD NEWS?
GIVING AN EFFECTIVE PERFOR-
MANCE REVIEW learning objec-
tives:
GIVING AN EFFECTIVE PERFORMANCE
REVIEW Date & Time: 2 Dates to Choose From: March 28 or March 30, 2017, 9:00 AM—4:30 PM
Location: York Region Waste Management Centre, 100 Garfield Wright Blvd., Sharon, ON
Course Overview and Learning Outcomes:
Who Should Attend: Anyone responsible for the supervision of
people and/or conducting performance reviews.
Specifically Giving and Effective Performance Review will address:
One of a manager’s toughest—and most important—responsibilities is to evaluate
an employee’s performance, providing honest feedback and clarifying what they’ve
done well and where they need to improve.
This 1-day session will help managers/supervisors recognize the importance of their
role during the performance review process. Participants will learn techniques to
give positive and constructive feedback effectively both during and after the review.
They will also focus on motivating employees to action and understand the im-
portance of developing an improvement plan.
Recognize when the performance review is on the wrong track
Learn how to give effective feedback
Learn how to coach employees
Provide constructive feedback
Communicate effectively
Conduct an effective performance review
Instructors:
The Miller Group Human Resources Department Representative
-11-
INCREASED WRITING EFFECTIVE-
NESS, CLAIMS, LETTERS AND
EMAILS
ACHIEVING CLARITY, IMPACT
AND INFLUENCE
MAPPING AND BRAINSTORMING
TECHNIQUES
PLAN AND ESTABLISH THE PUR-
POSE OF YOUR WRITTEN WORK
IDENTIFY YOUR READERS’ NEEDS
AND EXPECTATIONS
ENHANCED BUSINESS WRITING
SKILLS WORKSHOP learning ob-
jectives:
ENHANCED BUSINESS WRITING SKILLS
WORKSHOP
Date & Time: April 10, 2017, 9:00 AM—4:30 PM
Location: York Region Waste Management Centre, 100 Garfield Wright Blvd., Sharon, ON
Course Overview and Learning Outcomes:
Who Should Attend: Anyone who wants to become more confi-
dent, efficient and effective in their business writing.
Specifically Enhanced Business Writing Skills Workshop will ad-
Communication skills, including writing, are one of the most important transferable
skills that we possess. Most business professionals need excellent writing skills to
properly document and covey specific details. Today’s readers are overloaded; they
have no time, and at best, skim read. The Enhanced Business Writing Skills Work-
shop will show you how to get the reader’s attention and how to ensure your key
message is understood. This hands-on business writing course will help you write
with clarity, effectiveness and professionalism. Whether you are writing emails,
letters or reports, you will learn how to organize your thoughts, use a structured
approach and choose the right words to create clear, concise and influential busi-
ness documents. After this one day course, you will have tools and techniques to
write appropriate messages for different audiences and purposes.
The principles of effective business writing
Overcome writer’s block with easy-to-use strategies and techniques
Write with a service orientation to satisfy your readers’ needs while getting your
point across
Organize writing to be clear, informative, persuasive and effective
Build trust and credibility through your word choice
Project a professional image in your written correspondence
Gain confidence in your writing ability
Establish a high standard of written communication for yourself and The Miller
Group
Instructors:
Seneca College, Training Services
-12-
TO FAMILIARIZE ONESELF WITH
EXCEL’S BASIC FEATURES
IDENTIFY THE DIFFERENT COM-
PONENTS OF THE EXCEL WORK-
SHEET
DIFFERENTIATE BETWEEN AN
EXCEL WORKBOOK & WORK-
SHEET
TO BECOME COMFORTABLE
WITH CREATING, FORMATTING
AND EDITING EXCEL WORK-
BOOKS AND WORKSHEETS
ENTER TEXT AND FORMULAS
INTO AN EXCEL SPREADSHEET
MICROSOFT EXCEL FOR BEGIN-
NERS learning objectives:
MICROSOFT EXCEL FOR BEGINNERS
Date & Time: April 19, 2017, 9:00 AM—4:30 PM
Location: Miller Transit Training Room, 8050 Woodbine Ave. Markham, ON
Course Overview and Learning Outcomes:
Who Should Attend: Employees who have little or no familiarity
with Microsoft Excel 2016 or more experienced Excel users who
want to learn the topics covered in this course in the 2016 interface.
Specifically Microsoft Excel for Beginners will address:
In this Introduction to Microsoft Excel, you will create and edit basic worksheets and
workbooks. This course is designed for anyone who would like to gain the necessary
skills to create, edit, format, and print basic Microsoft Excel worksheets. How to
customize the ribbon to increase productivity and even create new tabs and hide
the ones never used. Data, reports, graphs and formulas—making the most of Mi-
crosoft Excel’s many talents. How to review, share and print Microsoft Excel files and
worksheets. Spreadsheets, charts and more—easy ways to make spreadsheets and
figures into colorful, clear and precise presentations. This Microsoft Excel Basic
training course is an informative, hands-on experience that will provide you with the
“how-to’s” for breezing through spreadsheets, forecasts, graphs and financial re-
porting, plus little-known shortcuts and time-saving techniques. Participants will
return to work, working smarter and harder after attending this training course.
What is Excel
The Excel Ribbon
How to Navigate
Data Entry
Autofill
Basics of Formulas &
Functions
Conditional Formatting
The Today function
Formatting and styling
cells
How to refer to cells in
another worksheet
How to clear/remove/
delete content
How to delete a row,
column, or workbook
How to increase or de-
crease decimals
How to copy and paste
a range of cells
Content alignment
Instructors:
The Miller Group Information Technology Department Representatives
-13-
USE A VARIETY OF DATA VALIDA-
TION TECHNIQUES
USE A RANGE OF LOOKUP AND
REFERENCE FUNCTIONS
UNDERSTAND AND CREATE SIM-
PLE PIVOTTABLES
CONSTRUCT AND OPERATE PIV-
OTTABLES USING SOME OF THE
MORE ADVANCED TECHNIQUES
CONNECT INFORMATION FROM
SHAREPOINT AND EXCEL
USE DATA VALIDATION FUNC-
TIONS
EXCEL INTERMEDIATE learning
objectives:
MICROSOFT EXCEL INTERMEDIATE
Date & Time: April 20, 2017, 9:00 AM—4:30 PM
Location: Miller Transit Training Room, 8050 Woodbine Ave. Markham, ON
Course Overview and Learning Outcomes:
Who Should Attend: Employees who use Excel daily, or maybe only
casually, but wished they knew more about the program.
Specifically Microsoft Excel Advanced will address:
Participants will learn time-saving techniques that’ll allow more work to get done
faster with Excel. Adding and using the Analysis ToolPak to make complex data anal-
ysis a snap. How to create a PivotTable report to quickly analyze volumes of data,
generate summary views, see comparisons and reveal patterns in data. You will
learn ways to make your job easier and increase the sophistication of your data re-
porting and analyzing. The training focuses on time-saving techniques, advanced
“how-to’s,” and more. Along with this practical and usable training, employees will
learn how to integrate their work within the Office “family” for even greater results.
If they’ve ever been frustrated using Excel because they knew there had to be a
better way of accomplishing tasks, they’ll soon be on their way to getting more
done—and more efficiently—with this power-boosting training course.
Charts & Graphs
Pivot Tables
Conditional Formatting
V-lookups and h-lookups
Tracking Changes and Comments
Importing data and connecting to SharePoint
Collaborating with others
Text to columns
Data Validation and dropdown fields
Intro to Goal Seek
Instructors:
The Miller Group Information Technology Department Representatives
-14-
CONSEQUENCES AND AD-
VANTAGES OF PRIVATE SETTLE-
MENTS
WHAT TO SAY, WHAT NOT TO
SAY
WHEN TO REPORT
CONSEQUENCES AND AD-
VANTAGES OF PRIVATE SETTLE-
MENTS
THIRD PARTY CALLS FOR INFOR-
MATION PERTAINING TO ACCI-
DENTS
WHAT IS REPORTED WHEN
THERE IS AN ACCIDENT?
WHAT IS OUR CONSTRUCTION
ZONE?
PERSONAL INJURY CLAIMS
INVESTIGATIONS, BEST EVI-
DENCE RULE
PHOTOGRAPHS/VIDEOS – DO’S
AND DON’TS
MILLER’S CLAIMS PROCESS learn-
ing objectives:
MILLER’S CLAIMS PROCESS
Date & Time: March 7, 2017, 8:00 AM—3:00 PM
Location: York Region Waste Management Centre, 100 Garfield Wright Blvd., Sharon, ON
Course Overview and Learning Outcomes:
Who Should Attend: Supervisors, Foreman, Project Managers,
Safety Managers, HR Managers
Specifically Miller’s Claims Process will address:
This course will provide attendees with knowledge of the claims process and will
outline their role and that of the legal team. It will enhance the knowledge and skills
of Supervisors, Foreman, Project Managers, Safety Managers, and HR Managers
when addressing claims and damage related issues. You will receive an overview of
the different types of claims, their investigation processes, and a thorough under-
standing of when and why legal should be contacted. Real life situations are used as
an example to cover basic strategies associated with handling claims and to provide
examples of communication skills needed to effectively handle damage situations.
Types of Claims
Property Damage by Units
Property Damage by Units Claims Handling
Releases
Auto Damage by Units
No Fault Insurance
Overhead Wires
Site to Vehicle Claims
Investigations
Instructors:
Representative from Zurich Insurance
The Miller Group Legal Team Representative
-15-
UNDERSTANDING QC/QA RE-
QUIREMENTS/EXPECTATIONS
REVIEW AND UPDATE OF COM-
MON OPSS & SP’S
UNDERSTANDING END RESULTS
AND PERFORMANCE BASED
SPECIFICATIONS
CHECKLIST OF COMMON QC
SUBMISSIONS
UNDERSTANDING THE MTO
CONTRACTOR PERFORMANCE
RATING SYSTEM
CONSTRUCTION PROJECT QUALITY
CONTROL learning objectives:
CONSTRUCTION PROJECT QUALITY
CONTROL Date & Time: 2 Dates to Choose From: April 12, 2017 or April 18, 2017, 8:00 AM—5:00 PM
Location: York Region Waste Management Centre, 100 Garfield Wright Blvd., Sharon, ON
Course Overview and Learning Outcomes:
Who Should Attend: Anyone seeking to further their knowledge of Quality
Control procedures and expectations on construction projects. Site Superinten-
dents, Foremen, Field Technicians, Quality Control Administrators.
Specifically Construction Project Quality Control will
address:
This program is designed for people with quality control or quality management
duties in their work. The course presents an overview of quality management topics
on construction projects, including; a review of The Miller Group Quality Manage-
ment System (QMS), QC/QA requirements and expectations, QM best practices,
review of specifications, and considerations for MTO Contracts. Learning will be en-
hanced through the use of The Miller Group case studies, where common quality
issues experienced on construction sites will be addressed. Attendees will gain a
practical understanding of the general principles and frameworks of quality manage-
ment procedures and expectations and be better prepared to apply these skills for
effective quality management.
Construction project start-up
Documentation & reporting
QC Compliance: SP199S53
Review of Specifications & Issues
End Result Specifications
Performance Based Specifications
Contractor Performance Rating
Instructors:
The Miller Group Heavy Civil Infrastructure Group Representatives
-16-
LEARNING KEY CONCEPTS AND
LEADERSHIP PRINCIPLES
APPLYING LEADERSHIP CON-
CEPTS TO HEALTH & SAFETY
UNDERSTANDING VARIOUS
LEADERSHIP TECHNIQUES IN
HEALTH & SAFETY
WORKSHOPS TO DEVELOP SO-
LUTIONS TO EVERYDAY LEADER-
SHIP CHALLENGES
INFORMATION SHARING WITH
MILLER COLLEAGUES ON USING
LEADERSHIP TO MANAGE
HEALTH AND SAFETY
LEADERSHIP FOR SAFETY EXCEL-
LENCE learning objectives:
LEADERSHIP FOR SAFETY EXCELLENCE
Date & Time: March 8, 2017, 8:00 AM—4:30 PM
Location: York Region Waste Management Centre, 100 Garfield Wright Blvd., Sharon, ON
Course Overview and Learning Outcomes:
Who Should Attend: Employees that find themselves in leadership roles in
health and safety (JHSC members, Safety Reps, etc.) Supervisors that want to
learn safety leadership principles. Managers that want to understand safety lead-
ership techniques. Senior Managers that want to understand how to apply lead-
ership to health and safety management.
Specifically Leadership for Safety Excellence will address:
Introducing our in-house program for building leadership skills in safety. There is a
technical component to safety, one that involves standards, legislative require-
ments, and technical specifications. A key component that cannot be underestimat-
ed is the role of Leadership and its contribution to effectively managing safety. Lean-
ing on a course and materials from the New Brunswick Construction Safety Associa-
tion, this program identifies the competencies, skills, and attributes of a Safety Lead-
er. Whether you have a formal Leadership role in the organization, you sit on a Joint
Health & Safety Committee, or you act as a Safety Representative on your crew –
you are taking a leadership position in health and safety. In fact, any time you see
something unsafe and you have the courage to confront that individual – you are
taking a leadership position to improve health and safety. This course will help iden-
tify leadership in safety and its contribution to creating excellence in our work (and
life) environments.
Learning key concepts and Leadership principles
Applying leadership concepts to health & safety
Understanding various leadership techniques in health & safety
Workshops to develop solutions to everyday leadership challenges
Information sharing with Miller colleagues on using leadership to manage health
and safety
Instructors:
The Miller Group Safety Department Representative
-17-
LEARNING TO GO BEYOND THE
“WHAT” AND BEGIN LOOKING AT
THE “HOW” AND “WHY”
UNDERSTANDING HOW TO UN-
COVER THE ROOT CAUSE OF AN
INCIDENT
UNDERSTANDING THE LEGAL
REQUIREMENTS FOR INVESTIGA-
TION TRAINING
WORKSHOPS TO DEVELOP
SKILLS FOR GATHERING FACTS,
EVIDENCE, KEY INFORMATION
HANDS ON INTERVIEW PRAC-
TICE
UNDERSTANDING HOW TO MAN-
AGE AN INCIDENT SCENE
CONDUCTING THOROUGH SAFETY
INCIDENT INVESTIGATIONS
learning objectives:
CONDUCTING THOROUGH SAFETY INCIDENT INVESTIGATIONS
Date & Time: March 27, 2017, 8:00 AM—4:30 PM
Location: York Region Waste Management Centre, 100 Garfield Wright Blvd., Sharon, ON
Course Overview and Learning Outcomes:
Who Should Attend: Supervisors that have responsibility for conducting incident investigations, Project Managers that have responsibility for pro-ject sites, Managers that need to develop skills on incident investigations, Senior Managers that want to improve their skills in determining root cause and developing effective actions
Specifically Conducting Thorough Safety Incident Investigations will
address:
This year you have learned that in your capacity as a leader in the organization and
charged with the responsibility and authority to supervise people, you have respon-
sibility for conducting investigations of incidents that happen across our workplaces.
There is both an art and a science to investigating incidents – and going beyond the
obvious indicators of the description of “what” has happened, to begin to look at the
“how” and “why”. This seminar covers the requirement to have training in con-
ducting incident investigations and teaches the skill of performing thorough incident
investigations, including collecting the relevant facts and information, interviewing
witnesses, taking photographs, and developing and assigning corrective and preven-
tive actions. Participants will review actual Miller safety incidents in the context of
our incident reporting procedures, emergency preparedness, and health and safety
management system, and work through an investigation process.
Conducting a root cause analysis of safety incidents
Learning the skill of assigning corrective and preventive actions
Meeting the legal requirements for persons of authority in training on investiga-
tions
Gathering facts, evidence, key information, and practice conducting interviews
Managing the incident scene following a serious incident
Dealing with key stakeholders following an incident and the investigation
Instructors:
The Miller Group Safety Department Representatives
-18-
UNDERSTANDING THE COST OF
SAFETY ON THE ORGANIZATION
WORKPLACE INJURY COSTS
UNDERSTANDING THE COST
BENEFIT OF PROPERLY MANAG-
ING WORKPLACE CLAIMS
UNDERSTANDING THE COST IM-
PACT WHEN INJURY CLAIMS ARE
MISMANAGED
MANAGING THE FINANCIAL IM-
PACTS OF WORKPLACE INJURIES
learning objectives:
MANAGING THE FINANCIAL IMPACTS OF WORKPLACE INJURIES
Date & Time: April 17, 2017, 8:00 AM—4:30 PM
Location: York Region Waste Management Centre, 100 Garfield Wright Blvd., Sharon, ON
Course Overview and Learning Outcomes:
Who Should Attend: Supervisors that have responsibility for conducting incident investigations, Project Managers that have responsibility for pro-ject sites, Managers that need to develop skills on incident investigations, Senior Managers that want to improve their skills in determining root cause and developing effective actions
Specifically Managing the Financial Impacts of Workplace Injuries
will address:
What is the “Cost of Safety”? Often times, this question is usually met with the response that “Safety is Expensive” and that it costs a lot to “do safety”. Time and time again, research has proven the opposite to be the case. The business case and return on investment for health and safety has been demonstrated in industry companies all around the world. One example where this is especially the case, is in the management of work-place injuries. Workplace injury costs can have an exponential impact on the bottom line, even the most minor injuries. This seminar will take a look at the true cost implications of workplace injuries, and the financial impacts workplace injuries can have in your business. Using cost models from the Ontario Workplace Safety & Insurance Board, this seminar will highlight the cost benefit of properly managing workplace claims, and the cost impact when injury claims are not managed well – making the case for injury prevention.
Conducting a root cause analysis of safety incidents
Learning the skill of assigning corrective and preventive actions
Meeting the legal requirements for persons of authority in training on investiga-
tions
Gathering facts, evidence, key information, and practice conducting interviews
Managing the incident scene following a serious incident
Dealing with key stakeholders following an incident and the investigation
Instructors:
Safety Department Representatives
-19-
UNDERSTAND THE IMPORTANCE
OF PROPER SAMPLING TECH-
NIQUES AND LAB TESTING FOR
AGGREGATES AND HMA
HANDS-ON TESTING OF AGGRE-
GATES AND HMA MIXES
PROVIDE TOOLS FOR ANALYZ-
ING AGGREGATE AND HMA TEST
RESULTS
UNDERSTAND END RESULT SPEC-
IFICATIONS
INTRODUCTION TO AGGREGATE,
HOT MIX ASPHALT, AND CON-
CRETE TESTING & SPECIFICATIONS
learning objectives:
INTRODUCTION TO AGGREGATE, HOT
MIX ASPHALT, AND CONCRETE TESTING
& SPECIFICATIONS Date & Time: March 28 & 29, 2017, 9:00 AM—4:00 PM
Location: The Miller Group, Aurora Lab, 287 Ram Forest Rd., Gormley, ON
Course Overview and Learning Outcomes: Who Should Attend: Attendees are anyone seeking a developed understanding
of results through introductory-level sampling, testing and quartering. Lab tech-
nicians, filed technicians, quality control administrators, project engineers.
Specifically Introduction to Aggregate, How Mix Asphalt, and
Concrete Testing & Specifications will address:
Prerequisites:
Post-secondary education in a technical field
Understanding of road construction practices
Good knowledge of word processing and database spreadsheet programs (ie.
Microsoft Excel)
Working knowledge of MTO QC requirements recommended but not required
This course covers proper sampling and testing procedures for aggregates, hot mix
asphalt (HMA), and concrete. Unique to this course is a lab component that includes
hands-on testing of HMA and concrete aggregates. In-lab lectures review and
demonstrate aggregate physical properties test methods. Finally, a classroom com-
ponent includes analysis of test results and review of applicable specifications. Lec-
tures for this portion of the course links laboratory test methods to field perfor-
mance of HMA and concrete pavements.
Introduction to Aggregate and Hot Mix Asphalt (HMA) Sampling
Sieve Analysis of Aggregates (Hands-on)
Hot Mix Asphalt Testing (Hands-On)
Aggregate Physical Properties (In-Lab Lectures)
Review Calculations and Test Results
Hot Mix Asphalt Mix Design
Concrete Sampling and Testing
Specifications (OPSS and HMA)
End Result Specifications
Instructors:
The Miller Group Technical Services Group Representatives
Enrollment for MIE Courses should be completed through SharePoint. Click here to visit the registration
page. To register for a course click the Course Registration Form button. Select a course from the Course
Offering drop down menu. (Please note some courses may be offered on multiple days, ensure you are se-
lecting the correct date.) Enter your name and Manager’s information for approval.
If you have any questions, please contact the Talent Management Team at (905) 475-6660 ext. 3181.
We hope you enjoy your M.I.E. experience.
CONSULTINGSALES
The Miller Group 505 Miller Ave Markham, ON L6G 1B2
HOW TO ENROLL
http://connect.millergroup.ca/hris/training/
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