uber india technology for safety - asrtu.org · before the ride. 4 no more street hails. riders can...

August, 2017

UBER INDIATechnology for Safety

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Technology for Safety.

BEFORE DURING AFTER

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Before the Ride

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No More Street Hails.

Riders can start the Uber app from anywhere and wait safely

for their car to arrive.

That means no standing on the street to hail a cab or

struggling to find the nearest bus stop late at night.

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Trips are no longer anonymous.

When a driver accepts a request, his or her first name,

photo, license plate number, and rating will be shown

to the person being picked up.

In addition, the driver can see the first name and rating of

the passenger. Drivers and riders can contact each other

through the app if there is any confusion

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We select drivers randomly and ask them to

submit a selfie for verification

We utilize Face Detection & Verification

technology to match the selfie against drivers’

verified photo

If the face doesn’t match, we block the driver

from accepting rides

Real Time ID Check.

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Driver Profiles.

Driver Profiles is a platform that we recently launched. It is

designed to enhance the Uber experience by

spotlighting driver stories and achievements in the app

and creating meaningful connections with riders.

Now get detailed information about the driver and other

riders experiences through the App.

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Driver Screenings.

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During the Ride

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Share your Status.

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Telematics.

Driving Scorecard Speeding Alerts Fatigue NoticesPhone Handling

Alerts

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Cashless Options & Transparent Trips.

You can choose not to carry cash for maximum safety.

Also, for every trip, riders will receive an electronic receipt

showing the trip details. This means that every transaction

on Uber is clear and traceable.

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Emergency

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In an Emergency

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After the Ride

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Driver Ratings.

Feedback and ratings are after every trip. Riders and

drivers are asked to rate each other and provide

feedback for every trip before requesting or accepting

another ride. This feedback is used to manage and

maintain the integrity of the platform.

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24/7 Customer Support.

If riders or drivers have any questions about their trip, or if

they need to report an incident, our support team is ready

to respond to any issues.

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Behind the Scenes

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Law Enforcement Response Team.

To ensure a quick turnaround of legal processes/requests

received from Police, we have launched a portal expressly

for the use of law enforcement community.

LERT Portal is managed 24x7 and can be used to submit

any regular/emergency disclosure request anywhere in the

world.

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Always on the Map.

We use GPS to keep a record of where a driver goes

during the ride, allowing us to verify that the most efficient

routes are being used, which creates accountability and a

strong incentive for good behavior.

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Sensitization when onboarding.

At the time of on-boarding drivers are taught how to use

the App, how to log in the correct account for maximum

safety, how to use Google Maps, how to select the correct

vehicle, rules around no drinking and driving/road safety

and more.

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Thank you.