twilio signal 2016 bots
Post on 21-Jan-2018
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4 TYPES OF BOTS
•Chat bot: carries on a 2-way conversation
•Personal Assistant Bot: answers questions and responds to commands
•Notification Bot: posts in a chat room, glorified RSS feed
•Command Line Bot: saves you from alt-tab to weather.com
BENJAMIN STEIN |
“ALEXA, ORDER 500 POUNDS OF BANANAS
WITH SAME-DAY SHIPPING”
THEN ONCE I ARRIVE AT MY BROTHER-IN-LAW’S HOUSE…
BOT PARTS
• Natural language understanding (NLU)
• Responses / Natural language generation (NLG)
• Data / trained model
• Bot engine / framework
• Integration to external data
BENJAMIN STEIN |
HISTORY OF CHATTING WITH BOTS
1950: Turing test first proposed
1966: ELIZA, a psychotherapist bot, is the first convincing bot
1991: First IRC bot
1994: The term “chatterbot” coined
2006: First Twitter bot
2007: I wrote my first Twitter spam bot
2014: EUGENE, a “13 year old boy from Odessa”, passes Turing test
2016: Every tech conference in Silicon Valley has a bots track
BENJAMIN STEIN |
HISTORY OF CHATTING WITH BOTS
1950: Turing test first proposed
1966: ELIZA, a psychotherapist bot, is the first convincing bot
1991: First IRC bot
1994: The term “chatterbot” coined
2006: First Twitter bot
2007: I wrote my first Twitter spam bot
2014: EUGENE, a “13 year old boy from Odessa”, passes Turing test
2016: Every tech conference in Silicon Valley has a bots track
BENJAMIN STEIN |
SO WHY NOW?
1. Mad crazy advances in artificial intelligence
2.Adoption of APIs and microservices
3.Messaging is eating the world
BENJAMIN STEIN |
RAPID ADVANCES IN AI
1992: “CHINOOK wins checker championship”
1996: “Deep Blue beats Kasparov at chess”
2011: “IBM's Watson Destroys Humans in Jeopardy”
2016: “Google AI Wins Final Go Match”
BENJAMIN STEIN |
CHALLENGES WITH BUSINESSES MESSAGING
• Businesses today are well equipped to handle phone calls and email
• But people love the texting and snapping the chat
• Business are NOT well equipped to handle messaging yet
• Bots can enable businesses to scale messaging
• Early bots could be the equivalent of “for store hours and locations, press one”
BENJAMIN STEIN |
BOT ETIQUETTE WILL EMERGE
• Should bots pretend to be humans?
• Should bots have personality?
• Generation of people typing “OPERATOR!” to bots?
BENJAMIN STEIN |
TERRIFYING BOT FUTURE
• “IBM researchers create robots that climbs walls, walk on ceiling”
• “Boston Dynamics’ robot opens doors, gets knocked down, gets up again”
• “3D printing bot ‘RepRap’ achieves self-replication”
• “Cornell’s Damaged Robot Can 'Heal' Itself in Less Than 2 Minutes”
• “Monkey gets robotic arm jacked into its brain and feeds itself”
• “Military Researchers Develop Corpse-Eating Robots"
BENJAMIN STEIN |
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