trust, accountability & collaboration. today’s conversation introduction of tac and power ...

Trust, Accountability & Collaboration

Today’s Conversation

Introduction of TAC and POWER

Trust, Accountability, Collaboration (TAC) deep dive

Group exercise

Concluding ideas

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How We Succeed – Strategic Anchors

TRUST

AC

CO

UN

TA

BIL

ITY

CO

LLA

BO

RATIO

N

Trust-Accountability-Collaboration

ProductivitydipP

rod

ucti

vit

y

Time

Action plans in place

CHANGEValue

Expect to Win

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Survey Identified Main Challenges• Trust• Future Vision• Growth & Recognition

Trust-Accountability-Collaboration

KeHE’s Top 10 Engagement DriversI trust the leadership of this company.

The behavior of our leadership team is consistent with this company’s values.

This company is characterized by living our values.

This organization shows a commitment to ethical business decisions and conduct.

TRUST

The senior leadership of this company has communicated a vision of the future that motivates me.

I believe this company has an outstanding future.

This company is making changes necessary to compete effectively.

This company values my contributions.

This company provides me with the opportunity for learning and development.

I am satisfied with my opportunities for advancement.

GROWTH & RECOGNITION

FUTURE VISION

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Where are WE with Trust?

I trust the leadership of this company.

The behavior of our leadership team is consistent with this company’s values.

This company is characterized by living our values.

This organization shows a commitment to ethical business decisions and conduct.

TRUST

Trust-Accountability-Collaboration

TRUS

T

a firm belief in the reliability, truth, ability or strength of someone page 6Trust-Accountability-Collaboration

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trust

» the enterprise» the leaders» the collaborators» yourself

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The Nature of Trust

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Wounded; Dysfunctional

“I’ve been burned before, so I don’t trust anyone”

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Simplistic; Vulnerable

“I trust everybody... whether they’ve been proven to be

trustworthy or not”

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Healthy; Productive

“I am prepared to trust, but I’ll also verify... so that

accountability is built into the relationship”

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Getting started with TRUST

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Getting started with TRUST

1. Be willing to ask for help2. Risk by giving and receiving feedback3. Admit weaknesses and mistakes4. Value one another’s skills and capabilities5. Earn by giving others the benefit of the

doubt

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always under construction!

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accountability

the requirement or expectation to justify actions or decisions

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Accountability in Action

1. Winning make it your top priority2. Plank “in your own eye”3. Confront others on your team when

necessary

Results– Pressure: poor performers on the team will

feel it– Problems: are identified quickly– Standards: all are held to the same results

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expect progress...

...not perfection

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collaboration: operating in silos

Potential: limited

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How to practice Collaboration

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Risk ReciprocityOffer as much trust as

you expect to be offered

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Demonstrate RespectExpress value in keeping

with their value2

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Clarify CommitmentSay what you’re going to

do, and when you’ll do it

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Deliver PerfectionDo what you said you

would do, or communicate the

change4page 28Trust-Accountability-Collaboration

Follow-Up Faithfully

Confirm satisfaction

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collaboration:operating as a team

Potential:

unlimited

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The Power of Teams

• The task is complex

• Creativity is needed

• The path is unclear

• More efficient use of resources is required

• High commitment is desirable

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• Cooperation is essential for implementation

• Members have a stake in the outcome

• The task or process involved is cross functional

• No individual has sufficient knowledge to solve the problem

Teams outperform individuals when:

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Using Collaboration to Meet Today’s Challenges

• Teams need to have clarity around their goals

• Teams must understand their connection to other teams, departments, customers, and to the organizational strategy

• Teams need a detailed understanding of how work will proceed

• Teams need measurements to evaluate their work

• Teams need to develop a common set of values

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Now it’s your turn!

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Scenario Background Information (Names have been changed to protect the innocent!)

• Customer – Sam – Category Manager, The Grocery Extravaganza

• KeHE – Derek Account Manager– Annie Account Support– Tina Business Excellence Manager (BEM)– Mark Derek’s boss– Judy VP, Sales – JoAnne Tina’s boss– George Warehouse Manager

The scenario reflects a series of typical activities and interactions at KeHE

Important ! Focus on the interactions that are taking place among these various people. Answer the questions surrounding the values of Trust, Accountability and Collaboration.

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Instructions

• Each table serves as a group.• Designate a reader, scribe, spokesperson and

timekeeper:– Reader - reads the scenario out loud to the small

group;

– Scribe - takes notes;

– Spokesperson – will report findings to the large group;

– Timekeeper – ensure there is enough time to answer all three questions.

• As you listen to the various interactions taking place in the scenario, think about Trust, Accountability and Collaboration and be prepared to discuss and answer the questions provided to the right of the scenario.

• You will have 5 minutes to read through the scenario and 15 minutes to discuss your findings.

• We will then convene as a large group and discuss your findings. page 35Trust-Accountability-Collaboration

Where are YOU?

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