troubleshooting k2000

1Dell World User Forum

UFIL526: Troubleshooting K2000

Andrew Lubchansky, Senior TrainerCorey Serrins, Technical Engineer

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Agenda

• Basics

• Networking

• Boot Environments

• Deployments

• Installation Tasks

• Resources

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Basics

123456 Export and Offboard

Backups

Don’t reboot K2000

Keep K2000 up to dateKACE Knowledge

Base

ITNinja

SSH Root Login

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Networking

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K2000 PortsHTTP80

SAMBA135, 139, 445

SSH for RSA Sync/Tether22

LDAP / LDAPS389 or 636

DHCP67

TFTP69

PXE4011

Media Manager8108

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Configuring PXE

MS Active Directory

Option 66 – K2000 IP AddressOption 67 – k2000.0Option 244 – K2000 IP Address

Non-MS DHCP

Nextserver – K2000 IP AddressBootfile – k2000.0

Cisco

Nextserver and Scope OptionsASCII

Other PXE

Services

Remove or segment

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Demo: Unable to PXE

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Other Considerations

UEFI

Enable Legacy Boot Mode

Disable Secure Boot

BIOSUpgrade/Downgrade BIOSEnable Options 1

Static IP Network

No PXE

USB/CD

KBE Manipulator23 Network Integrity

Test4

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Boot Environments

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KBE

• Build Issues– Antivirus/GPO– Drivers Share

• Unable to Connect– Samba Share Password– No IP Address/No Drives– KBE Bringup Delay– Scope Options– Link Aggregation IP

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Demo: Unable to Connect

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USB KBE Boot

• For UEFI Devices

• Require Dock/USB Drivers in KBE

• Useful for Troubleshooting PXE issues

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Demo: USB Boot a Venue Pro

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Mac NetBoot

• NetBoot Enabled

• Default NetBoot Environment

• Subnets/IP Helpers

• Build Hardware/Source Media

• Ports

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Deployments

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Partitions

• Single Partition

• Multiple Partition– 100/300MB System Reserved– Additional Partitions

• UEFI and GPT

• Additional Drives

• Diskpart

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Demo: Exploring UEFI Partitions

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Scripted Installations

• Source Media– Disc– ISO

• OEM Media– Types of OEM Media– Work with Volume Media

• Critical Boot Drivers Error

• Driver Feed

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System Images

• Partitions Captured/Deployed– UEFI

• OEM Build

• Built-in Software

• Sysprep– Log Files– Commands– Drivers

• Driver Feed– Boot Errors– Missing Drivers

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Tasks

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Task Timeout

• Timeout begins when any task is run

• Default Timeout is 8 Hours to accommodate imaging

• When reached, task will fail and error will be handled based on chosen option

– Deployment detail page

• Timeout can be modified– To extend Image deployment time or after image

deployment– Task Timeout Modification on ITNinja (Tools Module)

• Task Timeout can be modified multiple times throughout deployment as Config.xml is read prior to each task

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Task Error Handling• UI to troubleshoot errors

– Command Prompt– Notepad editor– Edit Tasks.xml– Registry editor– Retry/Resume

• Default Task Error Prompt

• Optional ability to allow tasks to continue even if there is an error

– Set on deployment detail page

• Error Logging– 0 = Success– Any other code = Failure

• Tasks that install but still show failure

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Demo: Troubleshooting Tasks

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K2 Advisor

• Report Contents:

• Displays information and suggestions for the K2000 in an HTML Report

• Requires Offboard Database Access and Restart

Report Contents

• Disk Usage

• LDAP Connection

• Users & Permissions

• Image/Scripted Installation Information

• Task Suggestions

• Driver Feeds Installed/Errors

• Appliance Linking Status

• Remote Site Appliance Status/Sync Status

• So much more!

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Demo: K2 Advisor Report

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Thank you.

27 Dell World User Forum

KACE Support Portal Migrating to Dell Software Support Portal

• Starting in November, all KACE Support Portal material will be migrated to the Dell Software Support Portal

• All service requests will be submitted online or by phone

• Same great content– Knowledge base articles– Video tutorials– Product documentation– JumpStart training

• Check out the Support Portal Getting Started videos