transactional analysis · 1. to have the undivided attention of the audience first impression...

Transactional Analysis

TA Ego States or Personality Aspects

Parent Adult Child

Ego States:

Kinds of Transactions:

Complementary Transaction

Crossed/ Blocked Transaction

of

55% 38%

7%

Visual Communication

Body Language

Tone of Voice

Words

How are you seen by

others?

Non Verbal communication

Some more ….

Dress

Communication of values and expectations through clothing and

personal appearance

Does Appearance Matter?

Non-verbal communication

Enhances semantic accuracy (the meaning of the words)

Six main forms Tone of voice Gestures/body language/eye contact Touch Use of time Use of objects/furniture Dress and personal appearance

Common Nonverbals and Their Interpretations

Darting Eyes Lying, bored, distracted, uninterested

Crossed Arms Defensive, closed

Tapping Fingers Nervous, impatient

Leaning Forward Interested, Listening

Common Non verbals and Their Interpretations

Hands on Hips Angry, frustrated

Raised Eyebrows Amazement, disbelief, interest

Touching Face Lying, doubt, shocked, thinking

Touching another‘s shoulder Comforting, identification, care, ???

Common Non verbals and Their Interpretations Any more?:

Vocal Tones: How Words are Said

Effective communicators:

Do not mumble

Display energy

Vary tone and volume

Emphasize key points with unique vocalizations

Do not intone statements as if they were questions

Practice how they speak, not just what they speak

Speak confidently, but not in an intimidating way

Speak slowly enough to be understood, fast enough to maintain interest

Communication skills

B . E . S . T . Recipe

B ottom line

E vidence

S ummarize

T ransit to next point

Making effective presentation

SPEAKING SKILLS:

TELL ‗EM WHAT YOU‘RE GONNA TELL ‗EM !

TELL ‗EM !

TELL ‗EM WHAT YOU TOLD ‗EM !

A SIMPLIFIED FORMAT

SPEAKING SKILLS:

“Verbal communication is the most effective way to move from ideas to action, and from action to results.”

SPEAKING SKILLS:

YOU NEVER GET A SECOND CHANCE TO MAKE A FIRST IMPRESSION !

PROFESSIONAL DRESS

CURRENT HAIRSTYLE, ETC.

CONFIDENT, COMPETENT IMPRESSION

SMOOTH, PREPARED, KNOWLEDGEABLE

Making Effective Presentation

Steps involved :

Opening the presentation

Conducting the presentation

Closing the presentation

Preparation

Making effective presentation

Objectives of opening the presentation

1. To have undivided attention of the audience

2. To build rapport with the audience

3. To state the theme of your presentation in terms of the needs of the audience

Opening the presentation

1. To have the undivided attention of the audience

First impression before the talk is through appearance and manner

Dress appropriately-comfortably

Set the stage for the first words Take deep breath Don‘t start until you have silence Establish eye contact Have enough room to move

1. To have the undivided attention of the audience (contd)

Opening remarks

Must know by-heart

Talk louder than normal

Mannerisms

Avoid distracting mannerisms

Empty pockets of keys, change etc.

Don’t walk up & down—caged animal

Don’t fix gaze on one section/individual

Making effective presentation

Opening few minutes are vital.

Not only for what is said but also for how it is said

This few minutes can win or lose the audience

Tips for good opener

Drama, curiosity, story, checklist/ a series of provocative questions can be used effectively

2. Build rapport with your audience Complement the audience

Genuine, specific—no empty praises

Demonstrate your competence

Build your respect – without boasting

Radiate your enthusiasm Believe in what you are saying Voice modulation, occasional smile Expansive gestures

3. To state the theme in terms of audience needs

• Show how the points will meet the

audience needs

• If several points are to be covered, inform audience

• A good beginning will crash through the ―oh!Hum‖

Indifference, distractions, complacency

Making effective presentation

Conducting presentations

Objectives:

1. Present your ideas in detail

2. To have each point accepted

3. Keep the audience attention

4. To prevent or handle objections satisfactorily

Conducting the presentation

1. Present your ideas in detail Ensure they know how the ideas meet their

needs by:

By taking one need & show how it is satisfied by the idea

By taking one idea & show how it satisfies a need

Present the subject, woven around the

needs of the audience

Conducting the presentation 2. To have each of the point accepted

• Ensure it is understood & is seen to be of value

• Language is very important..Everyday English

• Explain by giving example or simile

• Appropriate gestures or actions

• Giving demonstrations

• Using visual aids • Explain by giving example

• The validity of each idea will be questioned mentally

you need to cite examples where they have worked

How to give examples or references

Don’t start with the example

Ensure the reference used is a respected one

Ensure the circumstances are sufficiently similar

Tell your audience the desired objective obtained with the idea

Making effective presentation

Making effective presentation

Using visual aids

OHP slides

PPT

Charts / white board

Video / audio

Making effective presentation

Acceptance of idea is vital for presentation success ensure this by: Tell them what your idea will do to them

personally/ professionally, organizationally

Tell them what this will do their friends/relatives

Acceptance is not always visible.How to judge?

Constant observation—verbal/non-verbal signals asking questions

Conducting presentation

3.Keep the attention of the audience

It is usually in the middle the audience loses interest Use carefully timed attention getters

Keep referring to how their needs will be satisfied

Keep their eyes occupied

Involve the audience by something to do

Quote stories, examples from life

Conducting presentation

4. Handling objections

To prevent or handle objections satisfactorily

Audience can have objections like face to face

Present but it may not be voiced

Why do objections arise ?

The needs of the audience are insufficiently explored

The solution are proposed too soon

The benefits are too general and not sufficiently related to the needs of the audience

Handling objections contd…

To prevent or handle objections satisfactorily

Anticipate & build answers in the presentation

When the objections are due to invitation from speakers

Pause, don‘t jump to answer with cutting remark / rebuttal

Listen, note down, repeat question for others to hear

Check your understanding of question/objection

Acknowledge the objector has a point

Answer by concentrating on what the objector wants

Check if the answer is satisfactory

Making effective presentation

Closing the presentation Six techniques most frequently used

1. Closing by summarizing

2. Closing on a story coupled with request

3. Quoting from a poem coupled with request

4. Closing by directly asking for action

5. Closing on an appeal of immediate decision

6. Closing by offering a choice of alternatives

Action will only result if the presentation has been audience oriented from beginning to end

Importance of Preparation

If you prepare your speech – 95% of the fear of speaking will leave you.

You need the other 5% to keep you humble!

The 9 P’s

“Prior Proper Preparation Prevents Poor Performance of the Person Putting on the Presentation”

Reduce your Speech Anxiety

Know the room

Know the Audience

Know Your Material

Practice before a mirror or close friends

Learn How to Relax

Visualize Yourself Speaking

Don't apologize For Being Nervous

Concentrate on Your Message - not on audience

Gain Experience

DOs and Don'ts

The visuals should

Support the presentation

Enhance your verbal message

Not distract the audience

Non-verbal Communication –

Speak slowly and use effective paralanguage

Stand or sit straight; Don‘t lean

Face people and maintain eye contact

Keep your body open and don‘t forget smile

If shaking, sit down or take support of the table

Use appropriate gestures

Any Questions

?

Conclusion

Thank you