training, oversight, recruiting and retention of volunteers of sigma tau omega headquarters sigma...
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Training, Oversight, Recruiting and Retention of
Volunteers of Sigma Tau Omega
HeadquartersSigma Tau Omega Fraternity
PO Box 18024, Saint Paul, Minnesota 55118Template from info-people
Reference
The Officer’s Protocol, Headquarters, JAN 2006
The Executive Vice President
What is A Volunteer?
A volunteer is a person who gives of his/her time without
compensation or promise of reward
Volunteers Supplement Not Replace Members Volunteers are not:
recruited to take members mission intruders
Volunteers: are recruited to train members in
specific tasks conduct a specific duty assist as needed
What A Volunteer Does
Train members/pledges
Advises fraternity or officers
Conducts a specific mission or duty
Qualifications Versus Responsibilities
Qualifications Skills/Experience necessary to do the role Expert in a particular area that is an asset to the
chapter Responsibilities
What is expected of the volunteer on the job Eg., “maintains electrical generator”
All parts of the job that you specifically take care of
Detailed qualifications & responsibilities are vital for a good volunteer
Example of A Good Volunteer Description: Wheeled Vehicle
Repairman
QUALIFICATIONS: *Expert in maintenance operations of wheeled vehicles below
15000 Gross Lbs. *Commitment Sigma Tau Omega Fraternity *Ability to perform with a high standard of service
RESPONSIBILITIES:*Conduct preventative maintenance on vehicles *Conduct repair operations as needed *Train drivers in preventative maintenance
measures
TRAINING: *No training will be provided for this duty
TIME COMMITMENT: *2 days a month for six hours a day
Short-Term versus Long-Term Volunteers
The difference The good and the bad
Issues Between Members & Volunteers
Sometimes members resent volunteers Members will have “buy-in” to the volunteer
program, if included in planning the program Members don’t want to train volunteers
because they: don’t think volunteers will be there long believe volunteers will take their jobs
Members who accept the volunteer program, make volunteers feel welcome
Volunteer Recruitment Methods Parents of Members
Good way to get experts in area and the parents involved
Female friends of Members Often provide a great deal of commitment
Public Recruitment Good way to community involved with
chapter. Can seek specific volunteer positions.
On-line Volunteer Recruiting
Can work two ways: Volunteers can be recruited
through the website Volunteers can be recruited
through an on-line recruitment service
Volunteermatch.com
Interviewing Volunteers
Be sure to address the following: what volunteer expects kind of person volunteer is your expectation of volunteer benefit of volunteering skills/experience of volunteer
Interview Tips Keep to 15 to 30 minutes in duration Questions; open ended versus closed Two way process:
you provide info about the Fraternity volunteer tells you about him/her self
Should be relaxed Give volunteer an opportunity to ask
questions of you
Volunteer Forms
Application
Emergency Contact
Assignment Agreement
Background Checks
Fingerprinting done: at your chapter through Live Scan through the local law enforcement
agency
Reference Checks other volunteer experience employers personal
Matching The Volunteer With the Right Duty
This is successful when you: have a good volunteer description thoroughly interview volunteer assign volunteers to tasks that make
use of their interests, talents and skills
Orientation of Volunteers
Orientations should: happen prior to beginning assignment acquaint volunteer with organization,
and its policies and procedures introduce the Officers of the
Fraternity Review time commitment, safety
rules and privileges
Benefits of Orientation
Learn how vital the assignment is to the organization
Make volunteers feel part of the team
Reinforces expectations regarding appearance and behavior
Supervisors of Volunteers Should…
Have a passion for their program Be available to volunteers who have
questions or concerns Keep track of volunteer statistics Know how to delegate tasks to
members regarding volunteers The EVP has supervision of the
chapter’s volunteer program
Handling Difficulties With Volunteers
Do not allow volunteer to disrupt operations
Be prepared with a plan of action; be it disciplining or dismissal meet with volunteer to sort out
problem place volunteer in another position dismiss volunteer if all else fails
Volunteer Retention
Volunteers will “stay” if: they enjoy their work they feel a part of your team thanked regularly properly placed in their duty they feel their value has been
acknowledged by members
In Summary… Getting Volunteers:
They don’t replace, they help You’ve been a volunteer or are one, so you
understand Training Volunteers:
Right Volunteers-Right Duties=Success! A well trained volunteer=Success!
Keeping Volunteers: Properly supervised, you’ll retain them Always recognize and say, “thank you”
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