training for independent travel agents

1

TRAINING FOR INDEPENDENTTRAVEL AGENTS

2

Hotel Introduction

Different sources to help book hotels

Different hotel booking engines on website.

3

Hotel Categories

Garden View Mountain View City View Partial Ocean View Ocean View- Be

Careful! Ocean Front Beach Front

4

Hotel Ratings Deluxe or Luxury: 4 or 5 star hotel similar to a Ritz

Carlton or Hyatt Regency First Class: 3 Star hotel similar to a Holiday Inn Tourist or Budget: 1 or 2 star hotel similar to a

Ramada or Super 8 Types of Hotels

Airport Downtown/Convention Motels Resort Hotels Condos Bed and Breakfast Hostel-Europe

General Hotel Information

5

Hotel Rates

Factors to affect rates Property location Room Location Room size Number of people in room-extra fees possible Efficiency/studio/suites Meals Availability Season-high vs low Day of week- weekend vs mid-week Length of stay

6

7

Call direct ichotels.com- Comfort Inns, Quality

Inns, etc. agentnet.com/ccra starwood hotels (Sheraton): education

rate

Agent Rates

8

Booking Hotels

Use our IATAN/IATA/CLIA/ARC #33530556

You book you get 50% of commission Hotels booked individually typically not

pre-paid Most hotel reservations require a credit

card guarantee..some 1 night deposit Room description/views can be

“creative” Maximum # of guests may

apply/additional rates.

9

Client Information Needed

Name for the reservation Number of guests and ages Location of hotel Check-in/check-out dates Number of nights Type of room

Bedding View Smoking/non-smoking

Special requests Applicable discounts/coupons or negotiated rates

Government rates are usually non-commissionable Frequent stay number Credit card to guarantee reservation

10

Documenting the Reservation

Reservationist’s name-Phone Print copy- email Date and time of reservation Name of hotel, address, phone # Dates of check-in/check-out Type of room Rate plus taxes

Note any rate changes during the stay Guarantee for late arrival or one night deposit Confirmation # Cancellation Policy Send in a Booking Form

11

Resources Script Park/Fly Hotel Packages

May need to call the hotel directly for these rates International Holidays:

www.internationalholidays.com username: 33530556 password: kprice or call them at 1-800-245-1573

Hotel Directory: phone numbers Agent Net: www.agentnet.com contact the

Pulaski office for username & password. Website for preferred suppliers.